IVRS Menu: 1800 208 8820
Press 1 : For Home loan Related Query
Press 2 : If You Are Existing Customer
Press 3: For Programme Related Query
Emails
- customercare [at] aavas [dot] in (For Customer Support)
- loanenquiry [at] aavas [dot] in (For Loan Enquiry)
SMS
Important Links
Grievance Redressal
Level 1-
- Visit nearest Aavas Financiers Limited Branch and submit your complaints/grievance getyour complaint logged in the "Complaint & Grievance Register" maintained at the branches (During the working
hours from 9:30 am to 6:30 pm). Support team will respond to your complaint within 15 working days
Level 2-
- If you are still not satisfied with the resolution you receive, or you don't receiveany response within 15 working days you can write, mail, fax or call to the Nodal Officer of the company-
- Mr. Tanay Rastogi (Nodal Officer)
AAVAS FINANCIERS LIMITED
201-202, 2nd Floor, Southend Square
Mansarovar Industrial Area, Jaipur-302020
Email: tanay [dot] rastogi [at] aavas [dot] in
Office: 0141-4659230
Mob: 8003999547
Fax: 0141-4110090
Level 3-
- If your complaint still remains unresolved, you may directly approach the regulatoryauthority of Housing Finance Companies, National, Housing Bank for redressal of your complaints-
- National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell)
4th Floor, Core- 5A, India Habitat Centre,
Lodhi Road, New Delhi- 110 003
Head Office
201-202, 2nd Floor, Southend Square,
Mansarover Industrial Area, Jaipur-302020
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