Email

• customercare [at] arohan [dot] in (For Customer Care)
• contact [at] arohan [dot] in (For Investment/Lending Queries)

Important Link

• Query Form

Grievance Redressal

Level 1

• For any query/complaint, you can contact to the Branch Head by visiting Branch Office.

Level 2

• If your query is not resolved within 3 days, then you can also contact to the customer care helpdesk at the details mentioned below:
  Contact No.: 18001032375 (Mon-Fri, 10am-6pm)
  WhatsApp No.: 7605027711
  Email: customercare [at] arohan [dot] in

Level 3

• If your query is stillnot resolved, then you may also approach to the Grievance Redressal Officer at the detail given below:
  Designation: Grievance Redressal Officer
  Contact No.: 033-40427726, 9903019085 (Mon-Fri, 10am-6pm)
  Email: gro [at] arohan [dot] in
• Your query will be resolved within 10 days.
• You can also contact to the Principal Nodal Officer at the details given below:
  Name: Siddhartha Basu
  Contact No.: 033-40156040
  Email: siddhartha [dot] basu [at] arohan [dot] in
• Your query will be resolved within 5 days.

Level 4

• If you are not satisfied with the response received by the resolution given above or if you do not receive any response within 15 days, then you can lodge your complaint at Microfinance Institutions Network (MFIN) or contact at 18001021080 .

Level 5

• You may also contact to the Centralized Receipt & Processing Centre at the detail given below:
  Toll Free No.: 14448
  Address: Centralized Receipt & Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor, Sector 17,
  Chandigarh - 160017
• You can also lodge your complaint through Complaint Management System (CMS) Portal .

Corporate Office

Arohan Financial Services Limited,
PTI Building, 4^th Floor, DP-9,
Sector V, Salt Lake, Kolkata 700 091
Contact No.: 033-40156000
Internal Complaint: 7605077606, posh [at] arohan [dot] in

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