American Airlines Customer Care Number

Organization: 

Email

refunds [dot] lon [at] aa [dot] com

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Important Links

Reservations and ticket changes

Flights Within the U.S. and Canada

Language Phone
English 800 433 7300 (24 hours)
Spanish 800 633 3711 (24 hours)
French 800 756 8613 (7am 6pm)
Portuguese 866 824 8717 (6am 7pm)
Creole 800 833 5767 (7am 4pm)
Japanese 800 237 0027 24 hours
Mandarin Chinese 800 492 8095 24 hours
Hearing & speech impaired Dial 711 to be connected
through the National Relay
Service (24 hours)

Worldwide phone numbers

Country Contact No. Office Hours
Africa
Morocco 0520 001 375 French: Monday – Friday
8 a.m. – 9 p.m.
Saturday – Sunday
9 a.m. – 5 p.m.
English: 24 hours
South Africa +27 11 8446067 9 a.m. – 5 p.m
Asia / South Pacific
Australia 02 9101 1948 Cantonese: 11 a.m. – 8 p.m. (AET)
English: 24 hours
Japanese: 24 hours
Korean: 10 a.m. – 7 p.m. (AET)
Mandarin: 24 hours
China 400 818 7333 Mandarin Chinese: 24 hours
Cantonese: 9 a.m. – 6 p.m.
English: 24 hours
Hong Kong 3057 9197 Cantonese / Mandarin:
9 a.m. – 6 p.m.
English: 24 hours
India 0124 601 4200
0124 417 6700
Monday – Friday
9 a.m. – 7:30 p.m.
Saturday
9 a.m. – 5:30 p.m.
Sunday
10:30 a.m. – 7:30 p.m.
Indonesia +65 634 98444 English: 24 hours
Japan 03 4333 7675 Japanese: 24 hours
English: 24 hours
Malaysia 03 2053 5120 English: 24 hours
New Zealand 09 308 4014 Cantonese: 11 a.m. – 8 p.m. (AET)
English: 24 hours
Japanese: 24 hours
Korean: 10 a.m. – 7 p.m. (AET)
Mandarin: 24 hours
Philippines 02 8524 8625 Monday – Friday
8:30 a.m. – 5:30 p.m.
Singapore 6349 8444 English: 24 hours
South Korea 02 6438 9008 Korean: 9 a.m. – 6 p.m.
English: 24 hours
Sri Lanka 072 098 7370 Monday – Friday
9 a.m. – 7:30 p.m.
Saturday
9 a.m. – 5:30 p.m.
Sunday
10:30 a.m. – 7:30 p.m.
Taiwan 02 2563 1200 Monday – Friday
9 a.m. – 12 p.m.
1:30 p.m. – 5 p.m.
Closed public holidays
Thailand 02 634 1031 or 02 634 1032 Monday – Friday
8:30 a.m. – 4:30 p.m.
Closed public holidays
Vietnam Hanoi: 24 3933 0330
Ho Chi Minh City: 28 3933 0330
Monday – Friday
8:30 a.m. – 12 p.m.
1 p.m. – 5:30 p.m.
Closed Saturdays and public holidays
Caribbean And Bermuda
Anguilla 800 744 0006 24 hours
Antigua 800 744 0006 24 hours
Aruba 297 582 2700 24 hours
Bahamas 800 433 7300 24 hours
Barbados 800 744 0006
246 428 4170
24 hours
Bermuda 800 744 0006 24 hours
Bonaire 297 582 2700 24 hours
Cuba 0800 22737 24 hours
Curacao 599 9 869 5707 24 hours
Dominica 800 744 0006 24 hours
Dominican Republic 809 542 5151
1809 200 5151
24 hours
Grand Cayman 800 744 0006 24 hours
Grenada 800 744 0006 24 hours
Guadeloupe 0821 980 008 English
0821 980 008 French
24 hours
Haiti 509 2996 6000 9 a.m. – 6 p.m.
Jamaica 800 744 0006 24 hours
Puerto Rico 800 981 4757 24 hours
St. Kitts 800 744 0006
869 465 2273
24 hours
St. Lucia 800 744 0006 24 hours
St. Maarten 1 721 545 2040 24 hours
St. Vincent 800 744 0006 24 hours
Trinidad 868 821 6000 24 hours
Turks and Caicos 800 744 0006 24 hours
Europe And Russia
Austria 01 360 277 3960 German:
Monday – Friday
8 a.m. – 6 p.m.
Saturday – Sunday
9 a.m. – 5 p.m.
English: 24 hours
Belgium 070 300 300 French:
Monday – Friday
8 a.m. – 6 p.m.
Saturday – Sunday
9 a.m. – 5 p.m.
English: 24 hours
Croatia 020 898045 English: 24 hours
Czech Republic 225 376 447 English: 24 hours
Denmark 82 33 28 95 English: 24 hours
Finland 09 8171 0443 English: 24 hours
France 0821 980 999 French:
Monday – Friday
8 a.m. – 6 p.m.
Saturday – Sunday
9 a.m. – 5 p.m.
English: 24 hours
Germany 069 5899 6485 German:
Monday – Friday
8 a.m. – 6 p.m.
Saturday – Sunday
9 a.m. – 5 p.m.
English: 24 hours
Greece 21 1181 3884 English: 24 hours
Hungary 1 429 2346 English: 24 hours
Iceland 800 4185 English: 24 hours
Ireland 0818 710 299 English: 24 hours
Italy 02 3859 1485 Italian/English:
Monday – Friday
8 a.m. – 6 p.m.
Saturday – Sunday
9 a.m. – 5 p.m.
Netherlands 0900 040 1666 English: 24 hours
Norway 815 62 022 English: 24 hours
Poland 22 584 42 92 English: 24 hours
Portugal 808 20 09 58 Portuguese:
Monday – Friday
7 a.m. – 5 p.m.
Saturday – Sunday
8 a.m. – 4 p.m.
English: 24 hours
Russia 499 403 9507 English: 24 hours
Spain 912 158 999 Spanish/English: 24 hours
Sweden 0771 200 666 English: 24 hours
Switzerland 0848 289 289 German/French/Italian:
Monday – Friday
8 a.m. – 6 p.m.
Saturday – Sunday
9 a.m. – 5 p.m.
English: 24 hours
Turkey +44 207 660 2300 English:
24 hours
United Kingdom 0207 660 2300
0844 369 9899
English: 24 hours
Mexico, Central And South America
Argentina Buenos Aires: 4318 1111
Toll free: 0 800 444 84253
24 hours
Belize 223 2522 24 hours
Bolivia 800 100 541 24 hours
Brazil 11 3004 5000 Portuguese:
6 a.m. – 11 p.m.
English: 24 hours
Chile 2 2938 1417 24 hours
Colombia 508 5968
01 800 9171 045
24 hours
Costa Rica 4020 1217 24 hours
Ecuador 04 501 0077
02 500 4080
24 hours
El Salvador 2298 0777 24 hours
Guatemala 2278 7000 24 hours
Guyana 231 1027 24 hours
Honduras 800 2791 9363 24 hours
Mexico 55 5209 1400
800 904 6000
24 hours
Nicaragua 7877 7920 24 hours
Panama 269 6022 24 hours
Paraguay 009 800 542 0003 24 hours
Peru 211 7000
0800 40350
24 hours
Suriname 052 0540 24 hours
Uruguay 000 4019 0834 24 hours
Venezuela 212 720 1185
0 800 136 2334
24 hours
Middle East
Bahrain +965 2202 2806 English:
Monday – Friday
6:30 a.m. – 5 p.m.
Saturday
6:30 a.m. – 3 p.m.
Sunday
8 a.m. – 5 p.m.
Israel 03 7219 497 Hebrew:
Sunday – Thursday
9 a.m. – 5 p.m.
English: 24 hours
Kuwait 2202 2806 English:
Monday – Friday
6:30 a.m. – 5 p.m.
Saturday
6:30 a.m. – 3 p.m.
Sunday
8 a.m. – 5 p.m.
Oman 800 74562 English:
Monday – Friday
7:30 a.m. – 6 p.m.
Saturday
7:30 a.m. – 4 p.m.
Sunday
9 a.m. – 6 p.m
Qatar 00800 100 669 English:
Monday – Friday
6:30 a.m. – 5 p.m.
Saturday
6:30 a.m. – 3 p.m.
Sunday
8 a.m. – 5 p.m.
Saudi Arabia 800 850 0685

800 844 0652
English:
Monday – Friday
6:30 a.m. – 5 p.m.
Saturday
6:30 a.m. – 3 p.m.
Sunday
8 a.m. – 5 p.m
United Arab Emirates 800 03305924 English:
Monday – Friday
7:30 a.m. – 6 p.m.
Saturday
7:30 a.m. – 4 p.m.
Sunday
9 a.m. – 6 p.m

Customer Relation Address

American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034 

Social Sites


Comments

Need assistance

Hi Team,

Please be noted that below itinerary giving the through fare with 2PC baggage for all the legs.
My concerned is traveler get 2pc Baggage for AA 300 H 10APR 5 JFKLAX sector as well.

Please confirm.

1A PNR - LFRMPH

- TST RLR TC-BIZ MSC RLP SFP ---
RP/DELET3214/DELET3214 MB/AS 14JAN20/1244Z JSJSXU
DELET3214/3249MB/14JAN20
1.NISHTHA/MS
2 AA6664 H 19JAN 7*DELLHR HK1 1215 1635 19JAN E AA/LFRMPH
OPERATED BY BRITISH AIRWAYS
3 AA6144 H 19JAN 7*LHRJFK HK1 1800 2110 19JAN E AA/LFRMPH
OPERATED BY BRITISH AIRWAYS
4 AA 300 H 10APR 5 JFKLAX HK1 2030 0002 11APR E AA/LFRMPH
5 AA 136 N 17APR 5*LAXLHR HK1 1940 1425 18APR E AA/LFRMPH
6 AA6663 N 18APR 6*LHRDEL HK1 1925 0820 19APR E AA/LFRMPH
OPERATED BY BRITISH AIRWAYS
7 MIS 1A HK1 DEL 08JAN

Extra luggage allowance for students

I choose this Airline ,as my friend said that you give special allowance to students. But I have received communication from Make my Trip that such facility American Airlines does not give. I.feel sorry . Can you help us with extra baggage allowance as ,a student needs to carry an extra utility as they are there for 2 years. Hope you can grant request and oblige .
Thanks
Mother

Check In Baggage Allowance

Hello,
I needed information about the Check-in and Cabin baggage allowance of the individual 3 connection flights from Mumbai (India) to Roanoke (USA) on 6th August 2019
The connecting flights are as follows:
1-Mumbai - London- American Airlines AA6658 Operated by British Airways
2-London - Charlotte- American Airlines AA731
3- Charlotte- Roanoke- American Airlines AA 4803 Operated by New Airline

Also, please let me know which baggage allowance will be applicable for the 1st flight from Mumbai to London. Will the baggage allowance of American Airlines be applicable or of British Airways?

Best Regards,
Rahul Satoskar

Third checked Bag

Dear madame/sir,
I am flying to Phoenix from Jakarta, Indonesia. I have 2 bags checked, would you kindly be able to let me know how much the 3rd bag cost and what is the weight limitation

Not able to contact India office at the phone number given

I have reserved ticket Delhi-London-delhi on mileage points
I want to get the ticket issued and pay the amount required.
I did it thru AA India office.
Now I am not able to contact India office as phone seems to be
Not working.

Pl adviseA

Reg : Baggage details

Hello,
I have booked ticket from Chennai to New York and I could see the baggage information for check-in is 2pc. May I know how much weight I can carry for each bag?

Thanks!

Regarding My Travel, India to Trinidad and Tobago

Hello Sir/Made,
This is Sudhir Ranjan Singh from Bangalore, India. Sir this is to clarify one doubt of mine, that If I am traveling From India to Trinidad and Tobago through your Airlines. Which goes Trinidad and Tobago Via UK and US.
And I have applied for a Transit of US.
So, my question is if my Layover in UK is less than 6 hours, then do I need any kind of Visa for UK, since I will have US Transit Visa.
Please let me know about this condition!

Check In and Cabin Baggage Allowance from Mumbai to Roanoke

Hello,
Please, could you tell me the individual Check-in and Cabin Baggage allowance of the 3 individual flights from Mumbai (India) to Roanoke (USA) on 6th August 2019
The flight details are as follows:
1- Mumbai to London- American Airlines- AA 6658 Operated by British Airways
2- London to Charlotte- American Airlines- AA 731
3- Charlotte to Roanoke- American Airlines - AA 4803 Operated by New Airline

Please, could you tell me which baggage allowance will be applicable for the 1st flight from Mumbai to London? Will it be of American Airlines or of British Airways?

Best Regards,
Rahul Satoskar