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Altra Running Shoes Customer Care No.

Updated on Monday, 24 August 2026 - 10:51am
Organization: 
International Numbers: 
+1-888-851-9411 (For Contact Support, Mon-Fri, 8am-6pm CST)
Website: 
Official Website

Email

  • altra_customerservice [at] vfc [dot] com (For Customer Service)

Important Links

Return/Refund And Warranty

  • For any query/complaint, you can contact to the customer support team.
  • You can make a return request within 30 days from the date of delivery.
  • Refund will be credited to the original payment method and may take up to 3 weeks to process.
  • Warranty can be claimed as per company's terms and conditions .
  • For more information, please read .

Global Distributor Contact Details

Sr No. Country Distributor Contact No. Email
1 Mainland, China Buy Quickly Aochuang 86 400 188 0095 altra [at] ibaiqiu [dot] com
2 Hong Kong SAR Woop Brands Limited 852 3461 9510 info [at] woopbrands [dot] com
3 Panama, Colombia, Venezuela, Costa Rica, Honduras, Nicaragua, Guatemala, El Salvador, Dominican Republic Energy Brands (507) 320-5325 info [at] energybrandsgroup [dot] com
4 Japan Itochu Corporation 81 50-3797-1943 lotussupport [at] stridelab [dot] jp
5 South Africa Branded Footwear &
Clothing Company (Pty) Ltd.		 +27 (0) 21 5111943 info [at] altrafootwear [dot] co [dot] za
6 Philippines Chris T. Sports Kamuning INC. 632 8426 7311 -
7 Singapore, Malaysia Fit N' Fab Pte Ltd 65 6334 8522 -
8 Indonesia PT. Surya Bumi Retailindo 62 851 215 93558 altrarunning [dot] id [at] suryabumiretailindo [dot] com
9 South Korea Sound Sports 82 10 8979 7809 info [at] soundsports [dot] co [dot] kr
10 Taiwan Orchard Park Asia +886 2 8512 3451 info [at] orchardparkasia [dot] com
11 Thailand/Vietnam RNG Sport Company 66 2728 1754 -
12 Australia/New Zealand Heritage Lifestyle Group 0423 411 844 -
13 Peru, Ecuador, Uruguay
Paraguay, Bolivia		 Wystam +598 2518 48 65 info [at] wystam [dot] com

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