• Address- IIT M Research Park, Phase 1, 10th Floor, No. 1, Kanagam Village, Taramani, Chennai - 600 113
• Timing- Mon-Fri 10am-6pm on weekdays except public holidays

Level 1 : Grievance Redressal Officer

Customers are requested to address all their grievances at the first instance to the Grievance Redressal Officer.
The contact details of the Grievance Redressal Officer are as provided below:

• Toll-free Number- 1800 4198 766
• Email ID- gro [at] northernarc [dot] com

The Grievance Redressal Officer shall endeavour to resolve the grievance within a period of fifteen days from the
date of receipt of a grievance.

Level 2 : Nodal Officer 

If the customer does not receive a response from the Grievance Redressal Officer within 15 days of making a representation,
the customer may reach the Nodal Officer. The contact details of Nodal Officer are provided below:

• Toll-free Number- 1800 258 7010
• Email ID- nodal [dot] officer [at] northernarc [dot] com

Level 3 : Complaints to Ombudsman

In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within
one month from the date of making a representation to the Company, than customer can filed online complaints with the
RBI-Ombudsman complaint lodging portal.