ALT Balaji Customer Care

Organization: 

Email

  • support [at] altbalaji [dot] com (For Support Related Queries)

Install App

Important links

How to recover password ?

Web Browser

  • Go to official website.
  • Click on ‘Sign In’ located at the top-right corner of the page.
  • Click on ‘Forgot Password’ on the Sign In page.
  • Enter your Email ID and click on the ‘Submit’ button.
  • A reset password link will be sent to the email you’ve signed up with
  • The link will direct you to a page that will prompt you to key in your
    new password and password confirmation.

iOS/Android App

  • Open the ALTBalaji App.
  • Tap the ‘Menu’ option (three horizontal bars) located at the top-left corner.
  • Tap on ‘Sign In’.
  • Tap on ‘Forgot Your Password’.
  • Enter your registered Email ID.
  • A reset password link will be sent to the email you’ve signed up with.
  • The link will direct you to a page that will prompt you to key in your
    new password and password confirmation .

A reset password link will be sent to the email you've signed up with The link will direct you to a page
that will prompt you to key in your new password and password confirmation.

Grievance Redressal

  • You can raise query/complaint by contacting on the contact no. and email:
    • Contact details of Grievance Officers:
      Email Id: grievanceofficer [at] altbalaji [dot] com
      Contact Details: 022-40698130/ 022-40698103
      Address: C-13, Balaji House, Dalia Industrial Estate,
      Opposite Laxmi Industrial Estate, New Link Road, Andheri
      (West), Mumbai- 400 053, Maharashtra
  • It will take 24 hours after the receipt of the complaint.
  • They will resolve the query/complaint within 15 days from the date of receipt of complaint.

Social Sites

Comments

Money deducted but unable to watch shows

Money deducted but unable to watch shows
Money has been deducted on 9 may 2021 for 12 months but when i m going to watch shows it show msg to subscribe again n again.. no valid reply for the mails.. please solve our issues otherwise repay the money

5000rs got deducted from my account

Hi Friends,

Waste platform, All ready subscribed for 3 months, but asked to pay more 5 rs to get activated. When was about to pay 5 rs with UPI pin no my account was deducted for 5000 rs, n no of times writing mail alt balaji no proper response from them.

Dear friends be veyr careful with these type of fraudsters.

worst experience I had.

i have paid for 2 times but

i have paid for 2 times but they're asking for subscribe again i have also written for them in help box but there's no response. scammers

Video Not Open

i have Paid 6Months Money But Still Videos are Not Playing By App Solve My Problem if The Videos Not Open Then Refund My Money

about subscribe

I pay 100 rs for 3 months recharge but yesterday is working today is not working. still they can't open now again say to subscribe

Subscription

I pay 100 rs for 3 months recharge yesterday but yesterday is not working. still they can't open now again say to subscribe

Not subscribe

Not recharge not subscribe aap

App not working

I have subscribed for 1 years even 300 got deducted from my account but I can’t see any thing on this app

Same problem facing..video

Same problem facing..video not working what to do any body help me out
Or give me my money back

I pay 100 rs for 2 months

I pay 100 rs for 2 months recharge yesterday but yesterday is not working. still they can't open now again say to subscribe

i have paid rs 100 too for 3

i have paid rs 100 too for 3 months and i got to c first epiosde now its coming subscribe again ...y?

Not working plz contact me

Not working plz contact me

after suscride the app i cant

after suscride the app i cant able to use n watching movie.... when this fake app... or its only useless app

Subscribe

Me 3 month ke liye disbursed karna chata hu but pmt acpt nhi ho rha h

Complain related web series

I have paid 100 rs for three months on 10/09/2020
But now subscribe it shows pay again please call me y

Waste money

Koi bhi download mat karna esh app ko sabse bekar app hai waste money hai bas

Subscription issue

I already paid 300 rs for subscription before one month but now do called this stupid ALT balaji asking me for subscription.fraud app.chor app

Subscription issue

HI ALT Balaji...
I did an annual subscription of ₹300 on 21/05/2020. My Amount also deducted but didn't subscribe yet. I emailed a lot of times but didn't get any response from your side. So I request you kindly solve My problem as soon as possible or please give a refund.
Thank you

Subscription issue

Subscription issue l am paid amount sir plz solve my problem Subscription issue not verified

Money deducted but unable to watch shows

Money has been deducted on 9 may 2020 for 3 months but when i m going to watch shows it show msg to subscribe again n again.. no valid reply for the mails.. u should solve our issues

Fraud and Cheating

I have subscribed for 3 month amount deducted from my account on 05/03/2020 but still it's showing to subscribe....alt Balaji is doing fraud...not giving any revert we should complain regarding this because they have done this many times

Paid but unable to view the series

I am not getting any response from the support ID, I have a live subscription but I am unable to see the any movie or content.

Need urgent assistance at this issue.

Money deducted but the it's still not subscribed.

I have paid the sum of 300 rs which is the yearly plan and it's deducted from my bank account but still it's not activated.

Subscription

I have already taken a subscription for 1 year for rs. 300 but still the subscription is not activated. I also have made complaints on the mail id support [at] altbalaji [dot] com and legal [at] altbalaji [dot] com twice but you have not yet responded the complaints. Please look into the matter and activate my subsription as soon as possible.

Purchasing ke baad bhi videos nhi chal rhi h

Sir mene 1 hour phle 100 rs purchase kiye the lekin videos abhi tak nahi chal rhi h bar bar purchasing ka option aa raha h please kuch help kriye.

Same issue happened with

Same issue happened with me... Amount deducted but not able to see the videos..

money deducted but not get subscribe

I have same issue I subscribed right now but the subscription has not been activated and money also deducted form my account.. I mailed but I didn't get any reply..

reply

Payment

I PAIED AMMOUNT BUT HAVEN'T SUBSCRIBED YET

Amount from my account

Amount twice time debit from my account but not activated please do the needful

My subcription isnot done

My subcription isnot done while my money from my ac debited

Not subscription

I subscribed on 19/03/2020... Amd money has been deducted....but still i dont get subscription...when i am trying to open the videos alt asking me to pay process again md again.

I have also subscribed for

I have also subscribed for this, the amount has deducted but the content is not playing. It shows error to subscribe it again.

For purpose same issu

I have save issue

Subscription

I was subscribed 1 hr before but no response in your site..this time i am play the video but not playing .his talling first subscribe this ..but ammount deduct ni mu account .please solve this problem varna i solved you..

want to activate my subscription for six months

I have already paid 200 rupees (100 rupees twice) for subscription. Please activate my subscription for six months or refund my money. Thanks

Camplain

Please help sir payment already deduct but subscription no yet

Subscription

Maine 100rs ka recharge kiya par fir bhi subscribe ka
Options aa raha hai kyu

Subscription amount

Amount debited to my account for 1 year subscription of Rs. 300/- on 1st March 2020. But, not able to watch the shows. Sent mails also to support team of Altbalaji. But no reply

Money deducted from my account but showing for renewal

I renewed my subscription but it's showing for renewal,why??
This problem I faced lastweek .money was deducted but not renew my subscription.now again same problem can u contact me because I cant contact u

Cheating

I have subscribed for 3 month amount deducted from my account but still it's showing to subscribe....alt Balaji is doing fraud...not giving any revert we should complain regarding this because they have done this many times

subscription

Dear sir,
I have taken subscription for b3 months of alt balaji and i have paid the money and it has been deducted from my account but still i did not get any subscription. kindly please help me.

Amount paid but no subscription activation

I paid 300 rupees on 2nd of March for one year subscription...but still my subscription has not been activated...I mailed to altbalaji..at given help email address but no response...you people even don't provide any contact number...either refund my amount or activate my subscription

ALTBalaji Subscription not activated

I have purchase subscription of ALTBalaji but still not activated and money debited in my account, plz give access to see those videos.

Alt balaji subscription not activated

I have purchase subscription of ALTBalaji but still not activated and money debited in my account, plz give access to see those videos.

Subscription

I have purchase subscription of ALTBalaji but still not activated and money debited in my account, plz give access to see those videos.

Money deducted still not subscribed

I did subscription for 12 months by paying 255 rupees with added one coupon code , The amount has deducted from my account but i did not get the subscription for 12 months, it is asking me to do the subscription again, I wrote a mail to support [at] altbalaji [dot] com for making activated of my subscription, still I did not get any response from them, I also wrote to them to give the amount refund.They are deducting amount from the customer but not giving any response for the issue. This is such a fraud and cheated app of ALTBalaji.

Subscription related issues

I have taken a subscription for 3 month... money got deducted but it showing unsubscribed....no body even responding....suck a fake company...they r Juzz taking money ...that's all

Amount deducted no subscription yet..

I didn't get the subscription despite paying the amount. Mailed but haven't received any response.

My amount deducted but no subscription

I made payment for subscription and the amount also deducted and the payment is successful but their is no subscription yet

Subscription

I also didn't recieved the subscription did u got refund for it

Amount deducted no subscribe yet

Plz solve

Subscription

Amount has been debited from my account rs 300 and subscription has not been done..let me know the refund method or subscribe my account asap

Amount is debited not subscribed

Please take a quick action

Pement debit not sucrbief

Ye glt baat hai cheting yu

Subscription

Dear sir
Money deducted but not subscription

payment

I have got your back but my subscribe is not working so please help me

Payment deduct but not subscription

Please help sir payment already deduct but subscription no yet

Payment deduct but not subscribe

Please sir payment already pay but subscribe not yet

Payment related issue

I paid subscription charge two times but your application not gave me subscription. So how can i back my payment... I already deducted rs.200 in your application.. so give me back my payment...

Mony dedication from account but Subscription not activated

Money was deducted from my account on last Friday but till now whenever I am trying to watch anything on this channel it shows that my subscribe subscription is already activated but I’m not able to see anything it’s took me directly to the subscription page I have 4 to 5 mail already sent to the support page but nobody is responding can you please tell me what the hell is going on

amount dudect but video not play

very bad services provided

Subcription was not activated

I will pay my money of subscribe but pack will not active now

Complain about subscription

Sir mai nai 1 hour pahele 100 rs ka pack liya tabhi bhi video chal nhi raha hai bar bar subcribe ka option ata ap hi bataoo kya karu ab mai

Subscription related

I have subscribed ALTBalaji bt its not showing any series Nd i click on subscription it’s showing me you have already subscribed bt it’s not working bt money deducted from my account Nd you have written in your terms & policy third party created subscription id bt it’s not created

Amount debited not subscribe

Amount debited not subscribe I have paid money

I PAIED AMMOUNT BUT HAVEN'T

I PAIED AMMOUNT BUT HAVEN'T SUBSCRIBED YET

I paid amount but not subscribe my pack

Please activate my pack my no.

Payment done

No service a available despite payment done . No response through email or help. They are big cheat

Subscription error

No service a available despite payment done . No response through email or help. They are big cheat
Either look into this matter or refund my money back u all cheaters .

Payment done. Subscription not yet renewed

I paid rs 100 two days back..but my subscription is not yet renewed..mailed altbalaji a number of times, but didn't receive any reply. There isn't any customer care number.

Payment done , but not subscribed

I have messeged 3times regarding above subject , still not reply from your customers care

Subscription issue

I have subscribed to altbalaji few days back the amount has been deducted from my account but the subscription has not been activated.. I had mailed you guys abt this long tym back but haven't recieved any rply. Please look into the issue ASAP

I am facing the same issue

they are cheaters I have paid for a year and still this app is not not working showing me that i subscribed successfully for a year but app not working even after it
emailed them a lots of time no response ?

is your app start working

I have same issue I

I have same issue I subscribed right now but the subscription has not been activated and money also deducted form my account.. I mailed but I didn't get any reply..

For subscription

Mene 100 pay kia hai but abhi tk account activated nhi hua hai. Support team ko bahut mail bhi kia hai bt koi answer nhi de rha hai. Please reply as soon as possible .

Subscribtion issue

Same problem with me
Inka koi costomer care number bhi nhi h

Money debited not subscribed

Very bad they do not response once money debited

My Amount deducted but didn't subscribe yet

Hiii ALT Balaji...
I did a subscription of ₹100 on 19/01/2020 for 3 months. My Amount also deducted but didn't subscribe yet. I emailed a lot of times but didn't get any response from your side. So I request you kindly solve My problem as soon as possible.
Thank you

Payment issue

Sir maine altbalaji pr payment kr di hai but subscribed nhi mila hai sir

subscription problem

pay 300 to 1 year subscription by paytm
Payment got done
But subscription not active why
Plz active my subscription now.

Video not open

Sir
I have already paid for 100 rupees for subscription pack but video not open
Please help

Sir subscribe nhi ho rha hi kabhi password wrong batata hi kabhi

Sir subscribe nhi ho PA rha hi kabhi password wrong batata hi kabhi email wrong batata hi help me please

Yukk

I already paid but there is no subscription pack alt balaji is doing fraud plz guys boycott this app

Payment done but id not subscribe

The money is reduced from my bank account but my subscription is not Activate. ALL PEOPLE ARE Same complaint. WHY ARE YOU NO handle this problem. Give me my money Understand. please explain what should we do...plz response for fast I'm waiting.

subscription problem

After recharge for 3 months ask for subcription again while watching movies,shows etc.

Subscribe

After subscribe some video are not play

After recharge for 3 months

After recharge for 3 months ask for subcription again while watching movies,shows etc.

Subscribe problem

I pay 100 rs for 3 months recharge but still they can't open now again say to subscribe

Amount debited not subscribe

Amount debited not subscribe I have paid money

subscription amt debited but not started

Same problem with me also. yet I cannot access the 3 months subscription although amount has already been cut

This is so ridiculous