ALT Balaji Customer Care

Organization: 

Email

  • support [at] altbalaji [dot] com (For support related queries )
  • legal [at] altbalaji [dot] com (Legal issues)

Important links

How to recover password ?

Web Browser

  • Go to official website
  • Click on ‘Sign In’ located at the top-right corner of the page
  • Click on ‘Forgot Password’ on the Sign In page
  • Enter your Email ID and click on the ‘Submit’ button
  • A reset password link will be sent to the email you’ve signed up with
  • The link will direct you to a page that will prompt you to key in your
    new password and password confirmation

iOS/Android App

  • Open the ALTBalaji App
  • Tap the ‘Menu’ option (three horizontal bars) located at the top-left corner
  • Tap on ‘Sign In’
  • Tap on ‘Forgot Your Password’
  • Enter your registered Email ID
  • A reset password link will be sent to the email you’ve signed up with
  • The link will direct you to a page that will prompt you to key in your
    new password and password confirmation

A reset password link will be sent to the email you've signed up with The link will direct you to a page
that will prompt you to key in your new password and password confirmation.

Social Sites


Comments

Subscription related

I have subscribed ALTBalaji bt its not showing any series Nd i click on subscription it’s showing me you have already subscribed bt it’s not working bt money deducted from my account Nd you have written in your terms & policy third party created subscription id bt it’s not created

Payment done

No service a available despite payment done . No response through email or help. They are big cheat

Payment done. Subscription not yet renewed

I paid rs 100 two days back..but my subscription is not yet renewed..mailed altbalaji a number of times, but didn't receive any reply. There isn't any customer care number.

Subscription issue

I have subscribed to altbalaji few days back the amount has been deducted from my account but the subscription has not been activated.. I had mailed you guys abt this long tym back but haven't recieved any rply. Please look into the issue ASAP

For subscription

Mene 100 pay kia hai but abhi tk account activated nhi hua hai. Support team ko bahut mail bhi kia hai bt koi answer nhi de rha hai. Please reply as soon as possible .

Money debited not subscribed

Very bad they do not response once money debited

My Amount deducted but didn't subscribe yet

Hiii ALT Balaji...
I did a subscription of ₹100 on 19/01/2020 for 3 months. My Amount also deducted but didn't subscribe yet. I emailed a lot of times but didn't get any response from your side. So I request you kindly solve My problem as soon as possible.
Thank you

subscription problem

pay 300 to 1 year subscription by paytm
Payment got done
But subscription not active why
Plz active my subscription now.

Video not open

Sir
I have already paid for 100 rupees for subscription pack but video not open
Please help

Sir subscribe nhi ho rha hi kabhi password wrong batata hi kabhi

Sir subscribe nhi ho PA rha hi kabhi password wrong batata hi kabhi email wrong batata hi help me please

Payment done but id not subscribe

The money is reduced from my bank account but my subscription is not Activate. ALL PEOPLE ARE Same complaint. WHY ARE YOU NO handle this problem. Give me my money Understand. please explain what should we do...plz response for fast I'm waiting.

subscription problem

After recharge for 3 months ask for subcription again while watching movies,shows etc.

After recharge for 3 months

After recharge for 3 months ask for subcription again while watching movies,shows etc.

Subscribe problem

I pay 100 rs for 3 months recharge but still they can't open now again say to subscribe

subscription amt debited but not started

Same problem with me also. yet I cannot access the 3 months subscription although amount has already been cut

This is so ridiculous

Subscription not active yet.

I have recharged for ₹300,one year subscription, and it has been 5 days already and there's no response from the alt balaji yet. I've emailed to them many a times but no response. There's no customer care number too. I have no idea what to do, is it a fraud or they give no importance to customer once they pay the subscription charges.

Kindly look into this, Thank you.

Austin B

Regarding subscription

Same problem is happen with.Alt balaji team doesnt respond to my mail.

Same issue it has been more

Same issue it has been more than 4 days I have complained tweeted no response

Subscription renewed and charged but app is not working

Hi....I have been charged $18.49 on 12/01/2020 for auto subscription renewal but my account is still inactive... I have sent you so many emails but getting no reply or help back from you. It’s getting really annoying now. Please reply back and restart my account asap. Else provide your customer care number so that I Can atleast speak to someone regarding this issue rather than sending messages and emails and just wait for the reply.

Thanks,

Is your problem solved now???

Is your problem solved now???

Regarding subscription

100rs pay recharge but no open videos please help.

Dear team
I'm pay RS.100 for our 3 months subscription but not activated your program to till now. I'm do the complaint already on our side but not respons any one. Please help me.

Not vareifid

100 recharge ho gaya hi video nahi calrahi hi

Recharge problems

Sir Mene recharge kr Diya pr movie ni chal rhi he

Subscription issue

Recharge has been done successfully on 11/01/2020....but i am not able to watch video yet....

Subscription problem

Worst platform.
No response from the tech team. Subscription was not done though the payment was made. Complained so many times but no any help from support team.

Dear Sir I'm pay RS.100 for

Dear Sir
I'm pay RS.100 for our 3 months subscription but not activated your program to till now. I'm do the complaint already on our side but not respons any one. Please help me

Same problems Bhai

Same problems Bhai

Not working

I have subscribed on 29/11/2019 on alt balajii amount is deducted but now the app is not working asking again to subscribe

subscribe nahi hua

Maine 100 rs ka recharge kiya hai tobhi mai koi videos nahi dekh pa raha hu, har bar subscriber now op. Aa raha hai please halp

Subscription

Subscription me problem

Recharge ho gaya movie nhi chal rha hai

Please show me the movie

Subscription

I have purchased the subscription on 23 December 2019 but still I'm unable to watch any video. I have write mail to your support team but didn't get any reply.

Cannot watch shows

Hello ,

I have recharge ALTBalaji subscription few days back, but still not able to watch any show, Every time i click on any show message pop for subscription, which i already done and payment has deduct. i email on ALTBalaji complaint email but no response get from them side. please resolve this issue asa.

Subscription amount acount se debit ho gya bt fir bhi kuch chal

Please help

Altbalaji

100 pay but not open video plzz help ne

Subscribe lene ke bad bhi videos nahi chal rahi h

Recharge krwane ke bad bhi videos nahi chal rahi h plzz check my problem and

Customer care useless

I hv tried numerous times to contact customer care thru my app - but no response. This is no way to treat the subscriber who is paying good money to support your business but wants to view the content. But nothing. No response from anyone. Very bad , and unprofessional behaviour. Not impressed especially being an overseas user.
If you hv such a huge subscription base then the follow up service should be available.
Don’t subscribe !!!!!! Once they start to lose business then they will realise the mistake.

Subscribtion

Subscribed but movies not playing. 300 amount deducted from my account

Subscribe

सबसकाइब कर लिया है एक साल के लिए पर मूवी नहीं आ रहा

Money paid

I have paid to money but not seen

How can I get the details of

How can I get the details of all movies that are available in your site.
Raj

Not subscribed after payment

I have already taking subscription for 3 month but not activated yet

i subscribe but again n again

i subscribe but again n again showing that u r not subscribed

ID not subscibed

Sir I have recharge alt balaji ,my amount is debited from my account,but my ID is not subscribed,The amount is debited 2 times from my account. What will I Do?

I have paid amount for a year subscription but Alt Balaji is not

I think we should take a legal action against Alt Balaji. That making people fools only. Charged for nothing. I have seen so many complaints but nobody cares in Alt Balaji.

Please refund my payment

Dear sir I have suscribe alt Balaji and my money is cut in my account but video n chal rahi ..
Mere paise kaise refund honge ...
Please help me

Subscribe not working

Actually I have paid 100 rs through upi but it again shown subscription

Subscribe problem

I have paid 100 rs till my subscription not active actually I have paid through upi

Money deducted but subscription failed

I mailed to the support team also but no reply .please look into the matter

No subscription after payment

No subscription after payment of money

Complaint

I have subscribed to altbalaji few days back the amount has been deducted from my account but the subscription has not been activated.I don't understand if you guys do nt rply to the emails sent by the customer why even worry by giving a customer support email id. I had mailed you guys abt this long tym back but haven't recieved any rply .

Richarge kr diya hu lekin chal nhi rha hai

3 mahine ka richarg kr diya hu lekin chal nhi rha hai kya kru

subscription done..still videos not showing

Done subscription of 100 still videos are not shown up. No solution received even after multiple mails to help desk. Resolve immediately

Recharge kar deya per site nhi chal rahi

Recharge ke baad site nhi chal rahi

Recharge ho gaya but movie

Recharge ho gaya but movie nhii chal rahii

Recharge kar deya per site nhi chal rahi

Rechage kar deya per site nhi chal rahi

Payment done but id not subscribe

I done payment on 24 dec 2019 of 100 rs by google pay and my subscription is not started. Even after so many mails sent to altbalaji people they do not revert. I have paid money and didn't get subscription even after 3 days. Are you here for fraud #altbalaji?

Subscription

I am tried to subscribe to thise app but my money should be deducted my account but thise app should be show again & again to subscribe to app

I did subcripption but cant watch the show

I did payment two times but theire showing no subscription

Subscription failed.

This app is fucking fake.Lots of complaints..I've personally recharged ₹100 and no activation done until now.They seems to be fraud.so poor customer care.They don't even response to our queries.I lost my amount forever.#cheat

amount dedct

recharge done but app not working plz do needful

Subscribe problem

Sir maine reacharge kar liya hai 100ka lekin chal nahi raha hai plz help me

Amount deducted but not subscribed

Hi
I pay for one year subscription on 18 December 2019 and it is 23 December today. Still not able to see any content. I emailed you many times and provide billing details but you still not revert back to me. Please help

Subscribe

100 rs for 3 months paid by paytm but not subscribe channel

Payment debited twice

Payment done twice but haven't recieved any subscription yet ! Have mailed them already but got no response? Is this the way you behave to your customers by not replying them for their queries! Instead of refunding the excess money paid wrongly...you ppl don't even bother to even reply ...? I haven't recieved the subscription though for the same even after paying twice then the actual amount...I haven't received my subscription..what kind of management you ppl have ? I want my money back !

Not working

Payment deducted from my account but id not subscribe,please check and solve this.

Ammejon. Com se recharge kiya tha but abhi tak se aap verify nhi

2 din ho gaye sir help me

Subscription

Payment complete but subscription not started

paid but didint get my subscription

the money has been deducted to my bank account but still i can't get any subscription.. resolve it soon

video not playing after done payment

i paid the payment but still it is showing need subscription

Money paid but movie nahi chl rhi

2 bar subscribe kr diya ..100 rupees me 3 months ka but ek bar bhi activate nahi nahi hua .Email ka bhi koi response nahi de rha ...
Pagal bnate hai bc sab ke sab ..Isliye hi tum log life me grow nahi kr rhe ...

subscriptions

Help team not reply my mail and I paid 100 for this subscription but i don't get subscribe.
Alt balaji playing game with us.

Nahin chal raha hai

Sau rupaye ka recharge kara Humne Nahin chal raha hai aap log Nautanki Bana Ke rakhe hain kya

Money deducted but not get subscribe

Hi,

My money deducted from my wallet and ALTBalaji subscribtion is not getting after made payment this is not right to do there no other option

Payment done and deducted twice from bank

paid twice for subscription same day still my subscription not activated,nor got second amount refund.Also after so many complaints nobody contacted to resolve the issue

I paid subscription still videos not playing

It always shows something went wrong. Please try again

Subscribe not recharge done

Recharge kr chuka hu fr bhi video open nhi ho rha hai plz hlp me fast

Altbalaji subscription

I subscribed my plan but plan not subscribe when i do pls activated my plan now

Subscription

Amount debited... but account in not activated

Payment kar Diya par code mag raha hai

Hi
Mane 100 ka recharge kar Diya par movie ya serial nahi dekha pa raha hu

subscribe problem

100 rupees pay kiya hai hr bar subscribe now sho kr rha hai

Recharge

Mene 3 baar recharge Kiya h 3 baar payment cut hua pr altbalaji ka package nhi Mila plz mujhe vermaankit040 [at] gmail [dot] com pe contact kijiye

Recharges Done not activated

I'm pay RS.100 for our 3 months subscription but not activated your program to till now. I'm do the complaint already on our side but not respons any one. Please help me.

After Payment Still Not Activated

I have Paid Rs 300/- for 12 months on 13/12/2019 payment is deducted from my account with register number xxxxx66303 , but still its show that u have to subscribe fisrt . pls look into the matter to resolve the issue or revert the payment ,

subscription

i tried subscribing but the transaction failed and the money got duducted from my bank account

I have done recharge of 100

I have done recharge of 100 rs..amt deducted but not able to see any programs..pls revert back for the same.

Fund regarding

Pls update my plan because I payment altbalaji app on date 5/12/2019

Movie not play

1 Year ka subscription pack recharge kya 2 days hogaya,but avitak movei play nahi horaha,plz solve this problem.

Subscription has been done twice

I did the subscription of Rs.100 and then it wasn't working so I did the subscription of Rs.300. both the time the amount was deducted.

Please check and made the necessary refund.

Money deducted still not subscribed

Money was deducted from my account but I was not subscribed and I wote 3 mail and raised complaint through but I have not received any response

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