Emails

• customercare [at] ajio [dot] com (For Customer Support)
• grievance [dot] officer [at] ajio [dot] com (Any grievances
  relating to the Cancellation, Return and Refund)

Install App

Important Links

• Customer Care Faq's On
  • Return
  • Refunds
  • Cancellation
  • Shipping
  • Payments
• Shop Stores

Return & Refund

• The dispatch of the purchased Products, should the User decide to cancel the purchase,
  the User can do so by referencing the unique tracking identity number received by the
  User and requesting AJIO to process a cancellation by sending an email to customercare [at] ajio [dot] com.
• The conditions and cases under which returns will be accepted and check the Products
  display page for Product specific return information.

Product Category		Return Period
Fashion And Lifestyle Products	Any apparel, accessories, footwear, sunglasses, etc.	15 days from the date of delivery- as long as the product is unused and the price tags are intact.
Electronic Products	Smartphones, Jio MyFi devices, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc.	7 days from the date of delivery- only if there is apparent visible damage, or key product-related defects. In case of any issues after 7 days from the date of delivery: (a) If relating to Jio MyFi devices and LYF F1 smartphones, Users may visit the Jio Service Centre. (b) If relating to products other than those specified in (a) above, Users may contact the manufacturer directly under the product warranty provided by the manufacturer (if any).
Toys	Various toys	10 days from the date of delivery- as long as the product is unused and the price tags are intact.
Accessories	Watches (analog & digital)	7 days from the date of delivery- as long as the product is returned in its original packaging along with the guarantee card and manuals (if any), and all the protective coverage is intact.
Precious And Fashion Jewellery	Bracelets, Kadas, Chains, Earrings, Rings, Bangles, Necklaces, T raditional Jewellery,Pendants	Easy 7 days return, exchange unavailable, as is applicable to the relevant product on the product d isplay page – as long as all the certificates are returned, and the articles are in the original packaging.
Gold And Silver Coins And Bar And Idols	Idols & Coins	Non-Returnable and Non-Exchangeable
Sarees And Unstitched Fabrics	Sarees, Dupattas, Shawls & Wraps, Stoles & Scarves, Dress material, Blouse and Blouse pcs	Easy 7 days return from the date of delivery - as long as the product is unused and the price tags are intact. Sarees with blouse pcs cut off will not be accepted. Dress materials with any parts missing will not be accepted.
Accessories And More	Home Fragrances, Table Napkins, Coasters & Placemats, Stationery & Organisers, Hair Care Accessories, Oils & Spa,Hair Accessories, Creative & Educational etc.	No Returns And Exchange
Silver Jewellery	Bracelets & Kadas, Chains,Cufflinks & Tiepins,Earrings,Rings, Pendants,Rakhis,Silver Articles,TraditionalJewellery, Bracelets & Bangles, Hair Accessories, Jewellery Sets, Necklaces & Pendants, Anklets,Nose Pins	Easy 7 days return, exchange unavailable. Returns Policies may vary based on products and promotions

• For more information please read.

Registered Office

3rd Floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao, Mumbai
–400 002,Maharashtra

Office Address

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