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Air New Zealand Customer Care No. 022-4300 4500
Updated on Saturday, 29 August 2026 - 2:40pm
Organization:
Air New Zealand All India Number(s):
- 022-4300 4500 (For Customer Support)
International Numbers:
+64 (0)9 357 3000 (For International Customer Support)
+64 27 309 5750 (For WhatsApp Support)
Website:
Official Website
iOS App:
Air NZ
Android App:
Air NZ Important Links
Lost, Damaged and Delayed Baggage
- For any query/complaint, you can contact the customer support team.
- In case you left/lost a item on plane or at airport lounge, you can fill this Lost Property Form .
- In case of delayed baggage you can contact baggage service desk or file complaint online through this Form .
- If your baggage is not located within 21 days, you can file a claim for lost baggage through this Claim Form .
- For damaged baggage, report the issue through this Form within 4 days or file a claim through this Form .
- For more information, please read .
New Zealand Baggage Service Emails
| Sr No. | Airport | |
|---|---|---|
| 1 | Auckland International Airport | baggageservices [dot] akl [at] airnz [dot] co [dot] nz |
| 2 | Auckland Domestic Airport | baggageservices [dot] akd [at] airnz [dot] co [dot] nz |
| 3 | Blenheim Airport | baggageservices [dot] bhe [at] airnz [dot] co [dot] nz |
| 4 | Christchurch Airport | baggageservices [dot] chc [at] airnz [dot] co [dot] nz |
| 5 | Dunedin Airport | baggageservices [dot] dud [at] airnz [dot] co [dot] nz |
| 6 | Gisborne Airport | baggageservices [dot] gis [at] airnz [dot] co [dot] nz |
| 7 | Hamilton Airport | baggageservices [dot] hlz [at] airnz [dot] co [dot] nz |
| 8 | Hokitika Airport | baggageservices [dot] hkk [at] airnz [dot] co [dot] nz |
| 9 | Invercargill Airport | baggageservices [dot] ivc [at] airnz [dot] co [dot] nz |
| 10 | Kerikeri Airport - Bay of Islands | baggageservices [dot] kke [at] airnz [dot] co [dot] nz |
| 11 | Napier/Hastings Airport | baggageservices [dot] npe [at] airnz [dot] co [dot] nz |
| 12 | Nelson Airport | baggageservices [dot] nsn [at] airnz [dot] co [dot] nz |
| 13 | New Plymouth Airport | baggageservices [dot] npl [at] airnz [dot] co [dot] nz |
| 14 | Palmerston North Airport | baggageservices [dot] pmr [at] airnz [dot] co [dot] nz |
| 15 | Queenstown Airport | baggageservices [dot] zqn [at] airnz [dot] co [dot] nz |
| 16 | Rotorua Airport | baggageservices [dot] rot [at] airnz [dot] co [dot] nz |
| 17 | Taupō Airport | baggageservices [dot] tuo [at] airnz [dot] co [dot] nz |
| 18 | Tauranga Airport | baggageservices [dot] trg [at] airnz [dot] co [dot] nz |
| 19 | Timaru Airport | baggageservices [dot] tiu [at] airnz [dot] co [dot] nz |
| 20 | Wellington Airport | baggageservices [dot] wlg [at] airnz [dot] co [dot] nz |
| 21 | Whangārei Airport | baggageservices [dot] wre [at] airnz [dot] co [dot] nz |
International Baggage Service Offices Contact Details
| Sr No. | Location | Contact No | Address | |
|---|---|---|---|---|
| 1 | Adelaide Airport | +61 4 8100 0938 | airnz [dot] adl [at] swissport [dot] com | Andy Thomas Circuit, Adelaide Airport, SA 5950 |
| 2 | Apia Airport | +685 20683, +685 8420683 | cargo [at] samoaairways [dot] com | Samoa Airways, 2nd floor, Samoa National Provident Fund Building, Apia |
| 3 | Brisbane Airport | +61 4 8101 1572 | bneint [dot] baggage [at] swissport [dot] com | Airport Drive, Brisbane Airport, QLD 4008 |
| 4 | Cairns Airport | +61 4 8147 1902 | airnz [dot] cns [at] swissport [dot] com | PO Box 4, AAC Building, Cairns Airport, QLD 4870 |
| 5 | Denpasar - Bali Airport | +62 361 936 6964 | baggageservices [dot] dps [at] ptjas [dot] co [dot] id | c/o PT JAS Airport Services |
| 6 | Gold Coast (Coolangatta) Airport | +61 4 1518 9533 | airnz [dot] ool [at] swissport [dot] com | PO Box 645, Tugun QLD 4224 |
| 7 | Hobart International Airport | +61 4 0614 3451 | airnz [dot] hba [at] swissport [dot] com | Box 3 Strachan Street, Cambridge TAS 7170 |
| 8 | Honolulu International Airport | +1 808 836 8997 | honolulubaggage [at] hallmark-aviation [dot] com | Daniel K. Inouye Int'l Airport, 300 Rodgers Blvd #65, Honolulu HI 96819 |
| 9 | Hong Kong Airport | +852 2186 4430 | hkg_bs [dot] g3 [at] menziesaviation [dot] com | Unit 209, 2/F HKIA Commercial Building, 1 Sky Plaza Rd, Lantau, HK |
| 10 | Houston International Airport | +1 310 218 1125, Extn. No.: 1 |
CBSMNL [at] hallmark-aviation [dot] com | 3700 N Terminal Rd, Terminal D, Suite 103.17, Houston TX 77032 |
| 11 | Incheon International Airport | +82 32 743 2526 | icn [dot] ll [at] swissport [dot] com | Swissport Korea Ltd, Room 301 Cargo Terminal B, Incheon, South Korea |
| 12 | JFK International Airport (NY) | +1 310 648 7160 | jfkco [at] airnz [dot] com | Terminal One, Building 55, Jamaica, NY 11430 |
| 13 | Kansai Airport | - | nrtapt [at] airnz [dot] co [dot] nz | ANA All Nippon Airways, Osaka Kansai, Izumisano-shi, Osaka 549-8501 |
| 14 | Los Angeles Airport | - | laxbag [at] airnz [dot] co [dot] nz | Pacific Aviation, 380 World Way #S31, Los Angeles, CA 90045 |
| 15 | Melbourne Airport | +61 3 9121 0428 | mel [dot] baggage [at] swissport [dot] com | PO Box 5103, Melbourne Airport, VIC 3045 |
| 16 | Nadi Airport | +679 9922017 | aobaggage [at] ats [dot] com [dot] fj | Cruikshank Road, Nadi Airport, Fiji |
| 17 | Narita International Airport | +81 476 33 2301 | japannrtairport [at] airnz [dot] co [dot] nz | ANA All Nippon Airways, 1-1 Furugome, Narita, Chiba 282-0004 |
| 18 | Niue (Hanan International) | +68 3 4317 | pelenistravel [at] niue [dot] nu | Peleni's Travel Agency, 11 Alofi, Niue |
| 19 | Noumea (New Caledonia) Airport | +687 847 443, +687 352 615 | service [dot] bagages [dot] pae [at] engie [dot] com | International Airport of Nouméa-La Tontouta, BP5 98840 Tontouta |
| 20 | Papeete Airport | +689 40 86 42 21 | service [dot] bagages [at] airtahiti [dot] pf | Air Tahiti, B.P. 60 Tahiti Faa'a International Airport |
| 21 | Perth Airport | +61 2 9169 4485 | tas_btuper [at] dnata [dot] com [dot] au | DNATA Perth Airport, Belmont WA 6948 |
| 22 | Rarotonga Airport | +682 26300 | !raraom's [at] airnz [dot] co [dot] nz | PO Box 65 Nikao, Cook Islands |
| 23 | Saigon International Airport | +84 28 3848 5383 XT 4569 | lostandfound [at] sags [dot] vn | Tan Son Nhat International Airport, Ho Chi Minh City, Vietnam |
| 24 | San Francisco Airport | +1 650 821 0034 | baggageservices [dot] sfo [at] airnz [dot] co [dot] nz | Swissport, San Francisco International Airport, CA 94128 |
| 25 | Shanghai Pudong Airport | +86 21 6833 9150 | pvgmut2 [at] 126 [dot] com | China Eastern Airline, Terminal 2, Pudong International Airport |
| 26 | Singapore Airport | +65 6597 4500 | baggage_enquiry [at] sats [dot] com [dot] sg | SATS Baggage Services, Changi Airport T3, 65 Airport Blvd, Singapore |
| 27 | Sunshine Coast Airport | +61 4 1518 8514 | psmmcy [at] swissport [dot] com | Friends Ave, Marcoola QLD, Australia |
| 28 | Sydney International Airport | +61 1 800 452 308 | sydll [at] dnata [dot] com [dot] au | Dnata Baggage Services, Sydney International Airport |
| 29 | Taipei International Airport | +886 3 3517637 | tpelnf [at] evaair [dot] com | Eva Airways, Terminal 2, Taoyuan Int'l Airport, Taiwan |
| 30 | Tonga Airport | +676 28283 | loadcntrl [at] atstonga [dot] to | Air Terminal Services (Tonga) Ltd, PO Box 1515, Nuku'alofa, Tonga |
| 31 | Vancouver International Airport | +1 604 247 0219 | baggageservices [dot] yvr [at] airnz [dot] co [dot] nz | Samsic.aero, 3211 Grant McConachie Way, Richmond, BC V7B 0A4, Canada |
Global Contact Support Details
| Sr No. | Country | Contact Detail |
|---|---|---|
| Asia | ||
| 1 | China | +86 400 101 8080 |
| 2 | Hong Kong | +852 2862 8988 |
| 3 | Japan | +81 3 5521 2770 |
| 4 | Korea | +82 2 737 4025 |
| 5 | Singapore | 800 852 6491 |
| 6 | Taiwan | 0080 185 2038 |
| 7 | Indonesia | +6221 2953 3355 |
| 8 | Malaysia | +60 327155020 |
| 9 | Philippines | +63 2 8245 0819 |
| 10 | Thailand | +66 (0)2 3082680 |
| 11 | Vietnam | +8428 62912277 |
| Australia | ||
| 12 | Australia | 0800 132 476 |
| 13 | Papua New Guinea | +675 3273444 |
| Europe | ||
| 14 | Austria | 0800 297 225 |
| 15 | Denmark | 802 54 156 |
| 16 | France | 0800 990 364 |
| 17 | Germany | 0800 1800 421 |
| 18 | Netherlands | 0800 023 3011 |
| 19 | Republic of Ireland | 1800 551 447 |
| 20 | Spain | 900 994 977 |
| 21 | Switzerland | 0800 897 951 |
| 22 | United Kingdom | 0800 028 4149 |
| North America | ||
| 23 | Canada | 1866 351 9528 |
| 24 | Mexico | (55) 9000 2558, airnz [at] discovertheworld [dot] com [dot] mx |
| 25 | United States | 1800 262 1234 |
| Pacific Islands | ||
| 26 | Cook Islands | +682 26300, rarotongatravelcentre [at] airnz [dot] co [dot] nz |
| 27 | Fiji - Nadi | +679 6722955, airnzfiji [at] airnz [dot] co [dot] nz |
| 28 | Fiji - Suva | +679 3313100, airnzfiji [at] airnz [dot] co [dot] nz |
| 29 | New Caledonia | +687 286677 |
| 30 | Niue | +683 4318, info [at] pelenistravel [dot] com |
| 31 | Samoa | +685 20825, airnzsamoa [at] airnz [dot] co [dot] nz |
| 32 | Tahiti | +689 40540747, airnztahiti [at] airnz [dot] co [dot] nz |
| 33 | Tonga | +676 23192, info [at] travelcentre [dot] to |
Other Contact Details
| Sr No. | Service | Contact Detail |
|---|---|---|
| 1 | Airpoints | Freephone (within NZ): 0800 247 764 |
| 2 | Travel Insurance | Freephone (within NZ): 0800 500 248, Phone: +64 (0)9 308 2122 |
| 3 | Group Travel | Freephone (within NZ): 0800 767 747 |
| 4 | New Zealand Group team | groups [at] airnz [dot] co [dot] nz |
| 5 | Australia Group team | groupsales [at] airnz [dot] co [dot] nz |
| 6 | Deaf or hearing impaired | 0800 4 711 711 |
Office Addresses
| Sr No. | Office | Address (Air New Zealand) |
|---|---|---|
| 1 | Head Office | 185
Fanshawe Street, Auckland
1010, New Zealand Contact No.: 0800 737 000 (Within NZ) Email: airnz [at] globaldestinations [dot] in , flightcomment [at] airnz [dot] co [dot] nz |
| 2 | Postal Address | Private Bag 92007, Auckland 1142, New Zealand |
