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Air New Zealand Customer Care No. 022-4300 4500

Updated on Tuesday, 18 February 2025 - 12:36pm
Organization: 
All India Number(s): 
  • 022-4300 4500 (For Customer Support)
International Numbers: 
+64 (0)9 357 3000 (For Customer Service)
0800 737 000 (For Customer Support Freephone within NZ)
Website: 
Official Website

Email

  • airnz [at] globaldestinations [dot] in (For Customer Support)

Install App

Important Link

Lost / Damaged / Delayed Baggage

  • For any query/complaint related to the Lost / Damaged / Delayed Baggage you can contact at the Customer Support Number.
  • If the baggage is not found within 21 days, we will reimburse you for the loss with the regulation that applies for your journey.
  • If you did not report the Damaged baggage within 4 days, you can still fill this Damage Baggage Claim Form
  • For more information Please Read .

Baggage Services Offices

Domestic Baggage Offices

Sr No. Airport Email
1 Auckland International Airport baggageservices [dot] akl [at] airnz [dot] co [dot] nz
2 Auckland Domestic Airport baggageservices [dot] akd [at] airnz [dot] co [dot] nz
3 Blenheim Airport baggageservices [dot] bhe [at] airnz [dot] co [dot] nz
4 Christchurch Airport baggageservices [dot] chc [at] airnz [dot] co [dot] nz
5 Dunedin Airport baggageservices [dot] dud [at] airnz [dot] co [dot] nz
6 Gisborne Airport baggageservices [dot] gis [at] airnz [dot] co [dot] nz
7 Hamilton Airport baggageservices [dot] hlz [at] airnz [dot] co [dot] nz
8 Hokitika Airport baggageservices [dot] hkk [at] airnz [dot] co [dot] nz
9 Invercargill Airport baggageservices [dot] ivc [at] airnz [dot] co [dot] nz
10 Kerikeri Airport - Bay of Islands baggageservices [dot] kke [at] airnz [dot] co [dot] nz
11 Napier/Hastings Airport baggageservices [dot] npe [at] airnz [dot] co [dot] nz
12 Nelson Airport baggageservices [dot] nsn [at] airnz [dot] co [dot] nz
13 New Plymouth Airport baggageservices [dot] npl [at] airnz [dot] co [dot] nz
14 Palmerston North Airport baggageservices [dot] pmr [at] airnz [dot] co [dot] nz
15 Queenstown Airport baggageservices [dot] zqn [at] airnz [dot] co [dot] nz
16 Rotorua Airport baggageservices [dot] rot [at] airnz [dot] co [dot] nz
17 Taupō Airport baggageservices [dot] tuo [at] airnz [dot] co [dot] nz
18 Tauranga Airport baggageservices [dot] trg [at] airnz [dot] co [dot] nz
19 Timaru Airport baggageservices [dot] tiu [at] airnz [dot] co [dot] nz
20 Wellington Airport baggageservices [dot] wlg [at] airnz [dot] co [dot] nz
21 Whangārei Airport baggageservices [dot] wre [at] airnz [dot] co [dot] nz

International Baggage Offices

Sr No. Airport Contact No. Email Address
1 Adelaide Airport +61 4 8100 0938 airnz [dot] adl [at] swissport [dot] com [dot] au Swissport Andy Thomas Circuit Adelaide Airport, SA 5950
2 Apia Airport +685 20683 or +685 8420683 cargo [at] samoaairways [dot] com Samoa Airways 2nd floor, Samoa National Provident Fund Building, Apia
3 Brisbane Airport +61 4 8101 1572 bneint [dot] baggage [at] swissport [dot] com [dot] au Swissport Airport Drive, Brisbane Airport Australia QLD 4008
4 Cairns Airport +61 4 8147 1902 airnz [dot] cns [at] swissport [dot] com [dot] au Swissport PO Box 4, AAC Building, Cairns Airport Cairns QLD 4870
5 Denpasar - Bali Airport +62 361 936 6964 baggageservices [dot] dps [at] ptjas [dot] co [dot] id c/o PT JAS Airport Services
6 Gold Coast (Coolangatta) Airport +61 4 1518 9533 airnz [dot] ool [at] swissport [dot] com [dot] au Swissport PO Box 645, Tugun QLD 4224
7 Hobart International Airport +61 4 0614 3451 airnz [dot] hba [at] swissport [dot] com [dot] au Swissport c/o Hobart International Airport Box 3 Strachan Street, Cambridge TAS 7170
8 Honolulu International Airport +1 808 836 8997 honolulubaggage [at] hallmark-aviation [dot] com Hallmark-Aviation Services Daniel K. Inouye International Airport 300 Rodgers Blvd, #65 Honolulu HI 96819, USA
9 Hong Kong Airport +852 2186 4430 hkg_bs [dot] g3 [at] menziesaviation [dot] com Menzies CNAC Aviation Services Ltd Unit 209, 2/F HKIA Commercial Building, 1 Sky Plaza Road Hong Kong International Airport, Lantau, Hong Kong
10 Houston International Airport +1 713 498 4304 iah [dot] bso [at] hallmark-aviation [dot] com Hallmark-Aviation Services 3700 N Terminal Road, Terminal D, Suite 143.2 Houston TX 77032, USA
11 Incheon International Airport +82 32 743 2526 icn [dot] ll [at] swissport [dot] com Swissport Korea Ltd, Room 301 Cargo Terminal B Incheon International Airport, 77-8 Gonghangdong-ro 295 beon-gil Jung-gu, 22381 Incheon, South Korea
12 John F Kennedy International Airport +1 310 648 7160 jfkco [at] airnz [dot] com Hallmark-Aviation Services JFK International Airport Terminal One, Building 55, Jamaica, NY 11430
13 Kansai Airport - nrtapt [at] airnz [dot] co [dot] nz ANA All Nippon Airways Osaka Kansai, Senshu-Kuko Kita, Izumisano-shi Osaka 549-8501, Japan
14 Los Angeles Airport - laxlofo [at] airnz [dot] co [dot] nz Pacific Aviation 380 World Way #S31 Los Angeles, CA 90045, USA
15 Melbourne Airport +61 3 9121 0428 mel [dot] baggage [at] swissport [dot] com Swissport Melbourne Airport PO Box 5103, Melbourne Airport VIC 3045, Australia
16 Nadi Airport +679 9922017 aobaggage [at] ats [dot] com [dot] fj Air Terminal Services (Fiji Ltd) Cruikshank Road, Nadi Airport, Fiji
17 Narita International Airport +81 476-33-2301 japannrtairport [at] airnz [dot] co [dot] nz ANA All Nippon Airways 1-1 Furugome, Narita, Chiba 282-0004, Japan
18 Niue (Hanan International) Airport +68-3-4317 pelenistravel [at] niue [dot] nu Peleni's Travel Agency 11 Alofi, Niue
19 Noumea (New Caledonia) Airport +687-847-443 or +687-352-615 service [dot] bagages [dot] pae [at] engie [dot] com Pacific Airport Engie International Airport of Nouméa-La Tontouta BP5 98840 Tontouta
20 Papeete Airport +689-40-86-42-21 service [dot] bagages [at] airtahiti [dot] pf Air Tahiti B. P. 60 Tahiti Faa'a International Airport French Polynesian island of Tahiti
21 Perth Airport +61 2 9169 4485 tas_btuper [at] dnata [dot] com [dot] au DNATA Perth Airport Belmont WA 6948, Australia
22 Rarotonga Airport +682 26300 !raraom's [at] airnz [dot] co [dot] nz PO Box 65 Nikao, Cook Islands
23 Saigon International Airport +84 28 3848 5383 XT 4569 lostandfound [at] sags [dot] vn c/o Saigon Ground Services Tan Son Nhat International Airport Ho Chi Minh City, Vietnam
24 San Francisco Airport +1 650 821 0034 sfobaggageservices [at] airnz [dot] co [dot] nz Swissport San Francisco International Airport San Francisco CA 94128, USA
25 Shanghai Pudong International Airport +8621 6835 5775 - China Eastern Airline Terminal 1, No 6000 Yinbin Ave, Pudong International Airport
26 Singapore Airport +65 6597 4500 baggage_enquiry [at] sats [dot] com [dot] sg SATS Baggage Services Office Baggage Claim Area Changi Airport Terminal 3 65 Airport Boulevard, Singapore 819663
27 Sunshine Coast (Maroochydore) Airport +61 4 1518 8514 psmmcy [at] swissport [dot] com [dot] au Swissport Sunshine Coast Airport, Friends Ave Marcoola QLD, Australia
28 Sydney International Airport +61 1 800 452 308 sydll [at] dnata [dot] com [dot] au Dnata Baggage Services
29 Taipei International Airport +886 3 3517637 tpelnf [at] evaair [dot] com Eva Airways Co. Ltd Baggage Claim Area , Terminal 2, Taiwan Taoyuan International Airport No 9, Hangzhan S Rd, Dayuan District, Taoyuan City Taiwan
30 Tonga Airport +676 28283 loadcntrl [at] atstonga [dot] to Air Terminal Services (Tonga) Ltd PO Box 1515, Nuku'alofa, Kingdom of Tonga
31 Vancouver International Airport +1 604 247 0219 baggageservices [dot] yvr [at] airnz [dot] co [dot] nz Samsic.aero 3211 Grant McConachie Way, Richmond, BC V7B 0A4, Canada

Global Support Contact Details

Asia

Sr No. Country Contact No. Email
1 China +86 400 1018080 -
2 Hong Kong +852 28628988 -
3 Indonesia +6221 2953 3355 support [at] discoveryjkt [dot] net
4 Japan +81 3 5521 2770 -
5 Korea +82 2 737 4025 -
6 Malaysia +60 327155020 -
7 Papua New Guinea +675 3273444 -
8 Philippines +63 2 8245 0819 Kareem [dot] Pia [at] aerotel [dot] com [dot] ph
9 Singapore 800 8525 021 (Toll Free) -
10 Taiwan 0080 185 2038 (Toll Free) resasia [at] airnz [dot] co [dot] nz
11 Thailand +66 (0)2 3082680 airnz [at] apiairlines [dot] com
12 Vietnam +8428 62912277 airnz [at] discovertheworldvietnam [dot] com
13 Australia 1800 132 476 -

Europe/North America

Sr No. Country Contact No.
1 Austria 0800 297 225 (Landline only)
2 Denmark 802 54 156
3 France 0800 990 364
4 Germany 0800 1800 421
5 Italy 0800 789 827
6 Netherlands 0800 023 3011
7 Republic of Ireland 1800 551 447
8 Spain 900 994 977
9 Switzerland 0800 897 951 (landline only)
10 United Kingdom 0800 028 4149
11 New Zealand Within NZ: 0800 737 000
Overseas: +64 (0)9 357 3000
12 Canada 1866 351 9528
13 Mexico (55) 9000 2558
Email: airnz [at] discovertheworld [dot] com [dot] mx
14 United States 1800 262 1234

Pacific Islands

Sr No. Location Contact No. Email Address
1 Cook Islands +682 26300 rarotongatravelcentre [at] airnz [dot] co [dot] nz International Airport, Rarotonga
2 Fiji - Nadi +679 6722955 airnzfiji [at] airnz [dot] co [dot] nz Suite 37, 1st Floor International Arrivals Concourse, Nadi Airport
3 Fiji - Suva +679 3313100 airnzfiji [at] airnz [dot] co [dot] nz Queensland Insurance Centre, Victoria Parade, Suva
4 New Caledonia +687 286677 - Axxess Travel, 14 Rue de Verdun, Noumea Cedex
5 Niue +683 4318 info [at] pelenistravel [dot] com Pelenis Travel Agency, Alofi
6 Samoa +685 20825 airnzsamoa [at] airnz [dot] co [dot] nz Lotemau Centre, Cnr Vaea & Convent Streets, Apia
7 Tahiti +689 40540747 airnztahiti [at] airnz [dot] co [dot] nz Vaima Centre, Papeete
8 Tonga +676 23192 info [at] travelcentre [dot] to Kingdom Travel Centre, Vuna Road, Nuku'alofa

Other Contact Details

Sr No. Service Contact/Email
1 Airpoints Freephone (within NZ): 0800 247 764
2 Travel Insurance Freephone (within NZ): 0800 500 248
Phone: +64 (0)9 308 2122
3 Group Travel Freephone (within NZ): 0800 767 747
4 New Zealand Group team groups [at] airnz [dot] co [dot] nz
5 Australia Group team groupsales [at] airnz [dot] co [dot] nz
6 For WhatsApp Support +64 27 309 5750
7 Deaf or hearing impaired 0800 4 711 711
For group travel you can group booking Form

Domestic Cargo Contact Details

Sr No. Airport Code Contact No. Email Hours of business Address
1 AKL +64 800 747 777 CargoOperationsAKLNational [at] airnz [dot] co [dot] nz Mon-Sun 5:00am - 11:00pm Ogilvie Cres, Mangere, Auckland Airport
2 BHE +64 3 572 5406   CargoOperationsBHE [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Woodbourne Airport,
1 Tancred Crescent, Springlands, Blenheim 7206
3 CHC +64 800 747 777 CargoOperationsCHCNational [at] airnz [dot] co [dot] nz Mon-Sun 5:00am - 10:30pm 10 Ron Guthrey Road, Harewood, Christchurch 8053
4 DUD +64 3 488 5834 CargoOperationsDUD [at] airnz [dot] co [dot] nz Mon-Sun 6:00am - 8:00pm Dunedin International Airport Momona, Dunedin
5 GIS +64 6 867 1615 CargoOperationsGIS [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Aerodrome Road, Awapuni, Gisborne 4071
6 HKK +64 3 756 8050 CargoOperationsHKK [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Airport Drive, Hokitika 7810
7 HLZ +64 7 843 0810 CargoOperationsHLZ [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Hamilton Rd, Hamilton Airport, Hamilton
8 IVC +64 3 218 4208 CargoOperationsIVC [at] airnz [dot] co [dot] nz Mon-Sun 6:00am - 8:00pm 2 Airport Avenue, Otatara, Invercargill 9879
9 KKE +64 9 407 8419 CargoOperationsKKE [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Wiroa Rd, Kerikeri Airport
10 NPE +64 6 835 3610 CargoOperationsNPE [at] airnz [dot] co [dot] nz Mon-Fri 7:30am - 3:30pm Main North Rd, Napier Airport, Napier
11 NPL +64 6 755 9077 CargoOperationsNPL [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Airport Drive, New Plymouth Airport, New Plymouth
12 NSN +64 3 547 8628 CargoOperationsNSN [at] airnz [dot] co [dot] nz Mon-Sun 6:00am - 7:00pm
After hours passenger counter		 Nelson Airport, Nelson
13 PMR +64 6 357 4314 CargoOperationsPMR [at] airnz [dot] co [dot] nz Mon-Fri 8:00am - 4:00pm
After hours passenger counter		 Palmerston North Airport, Palmerston North
14 ROT +64 7 347 7950 CargoOperationsROT [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights State HWY 30 Rotorua Airport, Rotorua
15 TIU +64 27 541 6634 CargoOperationsTIU [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Timaru Airport, Timaru
16 TRG +64 7 576 1300   CargoOperationsTRG [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Jean Batten Drive Tauranga Airport, Mt Maunganui
17 TUO +64 2 150 6044 CargoOperationsTUO [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights Anzac Dr State HWY1, Taupō
18 WLG +64 800 747 777 CargoOperationsWLG [at] airnz [dot] co [dot] nz  Mon-Fri & Sun 5:00am - 10:30pm Sat 5:00am - 9:00pm Freight Drive, Rongotai, Wellington 6022
19 WRE +64 9 436 9009 CargoOperationsWRE [at] airnz [dot] co [dot] nz Business hours are based on scheduled flights 59 Hanford St Onerahi Whangārei Airport, Whangārei
20 ZQN +64 3 441 4897 CargoOperationsZQN [at] airnz [dot] co [dot] nz Mon-Sun 5:30am - last inbound flight 1 Sir Henry Wigley Drive Frankton Queenstown Airport, Queenstown

International Cargo Contact Details

New Zealand

Sr No. Location Contact No. Email Address
1 New Zealand regional office - international cargo general cargo enquiries 0800-747-777 CSBookings [at] airnz [dot] co [dot] nz Street address: Ogilvie Crescent Auckland International Airport Auckland 2022 New Zealand

Postal address: PO Box 53096 Auckland International Airport Auckland 2022 New Zealand

Australia

Contact: 1-800-422-076, Email: auscgo [at] airnz [dot] co [dot] nz (Same for all)

Sr No. Location Address
(Qantas Freight Terminal)
1 Sydney Sydney Airport 322 Link Rd, Mascot NS 2020
2 Melbourne Melbourne Airport Cnr Service and, Francis Briggs Rd, Melbourne Airport VI 3043
3 Brisbane Brisbane Airport 23 Qantas Dr, Eagle Farm QL 4007
4 Perth Perth Airport 24 Affleck Rd, Ascot WA 6105
5 Adelaide 9 Sir Richard Williams Ave, Adelaide Airport SA 5950
6 Cairns Dakota Court, Aeroglen QL 4814
7 Gold Coast Gold Coast Airport, 16 Eastern Ave, Bilinga QL 4225
8 Hobart Cnr Long and Johnson Road, Hobart TS 7018

Pacific Islands

Sr No. Location Contact No. Email Address
1 Cook Islands +682-26-306 CargoOperationsRAR [at] airnz [dot] co [dot] nz Airport Services Rd, Avarua District, Rarotonga
2 Fiji +679-672-0429, +679-992-6365, +679-992-0719 cargosupervisors [at] ats [dot] com [dot] fj Nadi airport cargo terminal
3 Samoa +685-20-825 ext 210 cargo [at] samoaairways [dot] com Lotemau Building, Apia, Samoa
4 Tonga +676-28-283 nzcargo [at] freightcentre [dot] to Vuna Road Nuku'alofa, Tonga

Asia

Sr No. Location Contact No. Email Address
1 China +86-21-6835-2896 pvgcargo [at] airnz [dot] co [dot] nz 12/F, CITIC Square 1168 Nanjing Road West Shanghai 200041
2 Hong Kong (Regional office) +852-61173072 hkgcargo [at] airnz [dot] co [dot] nz Rm 6N005, Passenger Terminal Building, Hong Kong International Airport Lantau, Hong Kong
3 Indonesia +62 816-578-599 cargo-dps [at] aviationindonesia [dot] com PT AVS Indonesia Suite 1S First Floor Wisma Soewarna, Soekarno-Hatta international Airport, Jakarta - Indonesia 19110
4 Japan - japancargo [at] airnz [dot] co [dot] nz Room S3084, South Wing 1st Passenger Terminal Bldg. Narita International Airport, Chiba 282-0011
5 Korea +82-2-560-7014 tklim [at] wex [dot] co [dot] kr Worldwide Express Co. Ltd. 16th floor, Sebang BLDG, 433 Seolleung-Ro, Gangnam-Gu, Seoul, ZIP: 06212
6 Singapore +65 65451056 SINCargo [at] airnz [dot] co [dot] nz Aviation Services (GSA) Pte Ltd 400 Orchard Road #24-08 Orchard Towers Singapore 238875
7 Taiwan +88-62-2100-8800 williamchen [dot] tpe [at] worldwidegsa [dot] com Orient Air G.S.A. Co. Room 709, 7Fl., No.16, Sec. 1, Nan-Jing E. Road, Taipei

United States

Sr No. Location Customer Service and Sales Import Export Address
1 Los Angeles 1-310-646-9891 (Option 3)
Email: cargobookingslax [at] airnz [dot] com		 1-310-258-6171
Email: anzops [at] wfs [dot] aero		 1-310-258-6171
Email: cargoterm [dot] lax [at] airnz [dot] com		 WFS 6041 West Imperial Highway, Los Angeles, CA 90045
2 San Francisco 1-281-869-8021
Email: cargobookingssfo [at] airnz [dot] com		 1-415-376-7289
Email: macsfoimport [at] wfs [dot] aero		 1-415-376-7289
Email: sfoffnz [at] wfs [dot] aero		 WFS 944 North Field Road, San Francisco, CA 94128
3 New York Customer Service: 1-310-646-9891 (option 3), Email: nyccargo [at] airnz [dot] com
Sales: 1-718-644-9595, Email: sales-us [at] haegroup [dot] com		 1-347-960-5588
Email: jfkimport [at] dlh [dot] de		 1-347-960-5599
Email: jfkexport [at] dlh [dot] de		 Lufthansa Cargo Building 23-B, North Service Road, JFK Airport, Jamaica, NY 11434

United States Other State Cargo Details

Sr No. Location Customer Service and Sales Operations Address
1 Chicago 1-310-646-9891 (option 3)
Email: nzcargo [at] airnz [dot] com		 1-773-337-7401
Email: nzordops [at] allianceground [dot] com		 Alliance Ground International 836 Patton Drive,
Tower B, Chicago, IL 60666
2 Atlanta 1-281-869-8021
Email: airnz [at] atc-aviationusa [dot] com		 - -
3 Houston 1-281-869-8021
Email: airnz [at] atc-aviationusa [dot] com		 1-281-443-4954
Email: nziah [at] airgeneral [dot] com		 Air General 19175 Lee Road, Suite 150, Humble, TX 77338
4 Dallas-Fort Worth 1-281-869-8021
Email: airnz [at] atc-aviationusa [dot] com		 1-972-574-4842
Email: dfwnz [at] airgeneral [dot] com		 Air General 2370 West Airfield Drive, Suite 100, DFW Airport, TX 75261
5 Honolulu 1-310-646-9891 (option 3)
Email: cargobookingslax [at] airnz [dot] com		 1-808-836-1760
Email: nzops [at] pacificaircargo [dot] com		 Pacific Air Cargo 111 Ke'ehi Place, Honolulu, HI 96819
6 Miami 1-305-421-9925
Email: bookings [at] oneskyair [dot] com		 - -
7 Pacific Northwest 1-281-869-8021
Email: cargobookingssfo [at] airnz [dot] co [dot] nz		 - -

Canada

Sr No. Location Contact No. Email Address
1 Calgary 1-403-250-8663 For quotes and account information: nz [dot] sales [at] expaircargo [dot] com
For general enquiries and bookings: nz [dot] bookings [at] expaircargo [dot] com		 Mullen Trucking 424 Aviation Rd NE, Calgary, AB T2E 8H6
2 Montreal 1-514-874-1851 For quotes and account information: nz [dot] sales [at] expaircargo [dot] com
For general enquiries and bookings: nz [dot] bookings [at] expaircargo [dot] com		 -
3 Toronto 1-905-673-6750 For quotes and account information: nz [dot] sales [at] expaircargo [dot] com
For general enquiries and bookings: nz [dot] bookings [at] expaircargo [dot] com		 -
4 Vancouver 1-604-273-5135 For quotes and account information: nz [dot] sales [at] expaircargo [dot] com
For general enquiries and bookings: nz [dot] bookings [at] expaircargo [dot] com		 ACI Air Cargo Inc 4840 Miller Rd #110, Richmond, BC V7B 1K7

Head Office

Air New Zealand 185
Fanshawe Street Auckland
1010 New Zealand

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