Air Canada Customer Care Numbers

Toll free Number(s): 
  • 1800 102 8182 (Outside Delhi & Haryana)
  • 1 514 393-3333 (International Numbers- toll charges may apply)
All India Number(s): 
  • 011 4717 2900 (Within Delhi & Haryana)

Support Hours

9:30 - 6:00pm , Mon-Sat

Important Links


Name Contact
Flight Info and Reservations 1-888-247-2262

Toll free 24hrs/7days within Canada and the U.S.

Missing or Damaged Baggage 1 888 689-BAGS (2247)

Toll free 24hrs/7days within Canada and the U.S.

Customer Relations Send an email
Hearing Impaired (TTY) Reservations: 1-800-361-8071 (toll free)
Website Accessibility For issues using an assistive technology tool
Group Travel Star Alliance Conventions Plus
1-800-361-7585 (toll free)
Groups of 10 +
Password Assistance 1-866-689-8080 (toll free)
(regular toll charges apply)
Gift Card Assistance For technical issues, security code (PIN) reset or balance enquiries.
Refund Services 1-833-354-5963

Contact Information Country wise

Reservations Office of India

Air Canada 111, Ansal Bhawan 16,
Kasturba Gandhi Marg New Delhi - 110 001

Fax No.: 011-4717-2910


  • 1800-102-8182(Toll Free No. For Reservations/Sales/Account)
  •  011-4717-2900 (Within Delhi and Haryana)

Missing or Damaged Baggage


Address for Baggage Services

Air Canada Baggage Claims
Radius Park
Hatton Cross

Fax: +44 208 750 8495

Head Office Address

Air Canada Centre, 7373 Côte-Vertu Blvd. West
Saint-Laurent, Quebec H4S 1Z3

Fax: 011 4717 2910

Social Sites





Transit Visa URGENT!!

I have a flight to catch at 23:10 on August 11,2022 from New Delhi. I will be travelling to Mexico via Toronto. So Do I need a Canadian transit Visa or just Mexican Visa is enough? Although I have expired Multiple Entry Canadian Tourist Visa. Please help. The date is too close and Lots of money is at stake. I need help urgently.

Transfer of baggage


I'm Traveling from toronto to Bombay via dubai.. but I'm traveling Air Canada till dubai and after a 10 hour layover I have air India flight for bombay on different PNR ... How do I get the transfer of my baggage to air india especially when I don't have any transit visa in Dubai..pls assist

Wheel Chair

Need to book wheel Chair at Delhi Airport for AC043 flight.

Baggage allowance information

I Prashant Dua is travelling from Egyptair and Air Canada on 10th sep from cairo to Toronto via Frankfurt and while booking my tickets i was in a impression that i am allowed 23*2 checked baggage as from frankfurt i have air canada, but while checking on Egyptair and Air Canada websites it's showing something else which i am not able to understand.

Please help me out on this matter, i tried a lot reaching Egyptair and Air Canada by every means possible but no one is answering, i guess this is how you value your customers.

Hope to hear from you soon.

Thank you

RE- enquiry about flight

I am thinking to book flight Addis Ababa to Toronto, Flight time is:- 23:40 Addis Ababa(ADD) - 05:30 Frankfurt(FRA) (Ethiopian Airlines ET 706) and 10 hours 30 min layover at Frankfurt After that Flight from Frankfurt is 16:00 - 18:15 reach at Toronto airport(YYZ) (Air Canada AC 843) I want to know that is it any chance of cancel this flight? and this is refundable or non refundable. I hope you will give me quick response. Thank you.

Request to provide information regarding travel ban

Hello Team AC,

Looking at the situation and ban on flights from India to Canada effective from 22nd of April, I asked my agent to reschedule my flight to the first week of June. My agent denied my request saying that my flight has not been canceled or rescheduled by AC as it's a multi-city flight. Few of my friends got denied boarding (by AC: Operated Lufthansa) saying that "Indian passengers are not allowed to board the flight even if they are traveling via Frankfurt to Toronto". I have the same flight from India to Toronto via Frankfurt.

My question is: If you are not allowing us to travel via other destinations also then kindly cancel our routed flights also- like you canceled the direct ones! Because of you, my agent is not able to reschedule my flight under "COVID REFUND REQUEST".People like me are stuck so badly that we cannot even ask for a refund (as it might take another 60 days). Your all toll-free Indian numbers are either not picking calls or unavailable at the moment.

I need urgent assistance as I have my flight on the 6th of May.

Please contact me on my provided email ID.

Thank You

Contact numbers of Air Canada in India

I am unable to find any valid numbers for contacting Air Canada in India.
All numbers (including numbers on Air Canada website) are invalid.

Firstly, why is Air Canada not updating their website with correct information.
Secondly, does anyone have Air Canada Customer Care or Reservation inquiry numbers for people in India??



Ticket cancelled but refund not recieved

I book two return tickets for delhi to toronto for the date 6 april 2020 dep.and 26 april 2020 return toronto to delhi. On 14 feburary 2020.but due to covid -19 we cancel this journey and cancel the tickets on 25 march 2020.but today 14 augast refund was recived i am very disappointed by the services of air canada.and also no contact number to any customer care india working and not any call made to me by air canada.very very bad experience with air canada. If any body help me regarding this plz contact me on my email . My airline pnr of the above issue ticket is L4V0KU. And passengers name are my self rita rani and rehaan omkar .plz help

My flight to Canada

I have booking by Air Canada to travel from Delhi to Toronto on 12th May 2020.
Please advise

Flight information

I have flight from New Delhi to Vancouver on 8th September 2020 what is the brooding requirements plz suggest me thx

baggage allowance

i am travelling by Air Canada flight no AC43 on 08 April 2020 with my husband from Delhi to Regina
My Booking no NO IS. NN2819852560784
Please tell me how much i can carry as checked baggage free allowance
and how much amount i will have to pay for extra bag and how much weight i can carry in 2nd extra bag
Manju Bansal


Please can you provide me your office address in Mumbai.

Thank you

defective earphones in flight supply

I travelled to Saskatoon Canada to visit my daughter who is a canadian citizen.WE went for sight seeing to toronto,vancouver, Ottawa,Monteral etc.We were supplied earphones for in flight entertainment.All the earphones were defective in all journeys.Sound was received in only one ear. I interchanged the speaker from one ear to another and verified this.My daughter also confirmed that sound is received in one ear for her ear phones also. I presume that defective earphones scrapped by manufacturer are picked up from scrap and given as complement.It is like giving rotten fruit.
The cost of this item iis apx 1 dollar and Air Canada passengers deservr a better deal.

Dear Sampath How cheap can

Dear Sampath
How cheap can you get. Those earplugs are complimentary, if you dont like then better carry your own.
Stop complaining for everything


I want to add my extra luggage bag so i can i do ?
My PNR No. is QPZV6Z

To add extra bag

Hi want to add an extra bag .plz lemme know ASAP.air canada India number does not pick call anytime.plz advise me wat to do

Transit visa In London Heathrow Airport

I am travelling from Hyd to Toronto (HYD-BOM-LHR-YTO) on student visa. So, transit time in London is 06:30 hrs.. Do I require transit visa for London for this or not?

here is the my Itinerary..
AC6443 26AUG HYDBOM 2200 2330 26AUG
AC6391 27AUG BOMLHR 0630 1130 27AUG
AC 859 27AUG LHRYYZ 1800 2045 27AUG

Please help me... thanks in advance


How to reach the helpline

How can I reach to Air Canada's helpline through phone from India? What number should I be calling on?

Regarding the lounge access


I will be traveling from Delhi to Toronto and will be in the Frankfurt airpot for more than 6 hours. I will be traveling through the premium economy. I want to know, will I be allowed to access the lounge or not.

I want to spend that 6 hours some where so that I can wait for my flight quietly. I am not sure that it will be paid of free but if it is paid than what is way of booking it now and how much they charge roughly ?

Transit Visa

I want to travel to US from India. Do I require a transit visa if I travel with Air Canada ?

Exten flight

I wanna exten my flight

Missed my flight from Delhi Vancouver due to flood in Kerala

Hi I was supposed to take Air Canada on 15th August from New Delhi to Vancouver. I am resident of Kerala, our state has been affected due to flood and my nearest airport is shut down and I was unable to take my connection flight from Kochi to New Delhi through Air India Flight. I do not know whether my ticket is cancelled or not. I have contacted my ticket booking agent and Air India, but they are not able to book me flight because they need a answer from Air Canada sales. I know this is a huge inconvenience for Air Canada but do take my case in consideration. My university wants me to there within 5th September.

Sanju Sunny
sunnysanju92 [at] gmail [dot] com
Thank you


Dear Sir/Madam

I am travelling abroad for the first time.

1.Kindly let me know when are Meals served on board.
2.What kind of break-fast, snacks and bites are provided free of cost on board?
3.Are Vegetarian Snacks (No eggs) available for purchase on board?
4.I will travel from Toronto to Thunder Bay on the same ticket after a layover
of 2 hours. Kindly let me know whether my checked baggage will be directly transferred to the
connecting flight AC 8531 or I will have to collect my bags at Toronto and check-in again?
5. Where should I enquire for help at Toronto airport for further travel?

Best Regards


Confirmation of My Ticket

I am travelling from Delhi to Dallas on 30th July 2018 via Toronto with air craft AC 43. I have got confirmed ticket with conformation number RZA82V. I am not able to find the booking status on line. Please check and confirm.

Kamla Prasad

Confirmation of My Ticket

I have confirmed ticket for flying to Dallas via Toronto, CA(YYZ). My confirmation number is RZA82V. The ticket was booked with reference No. YSRARW. While coming from Dallas my confirmation number was C9ZT1E by United Airlines. I have got return ticket to Dallas travelling on 30July at 12:10 AM. When I am checking booking status I am not able to find the reservation on line. Please check. I have got the transit visa also.

Kamla Prasad

Check in time at Mumbai airport

I am booked on Air Canada flight no. AC9355 on 11 June 2018 departure 0255 (am) from Mumbai to Frankfurt.

The normal check in time would be around midnight but because I am a senior citizen, travelling alone, and also because of bad weather in Mumbai, I would like to check in earlier, ie at around 9 pm instead of midnight. Please let me know if that is possible.

Thank you.

Luiza Pillay

P.s. I tried to get a mumbai contact number or email address but could not find any on the website.

Please answer the Phone !!

I have tried call all your numbers , can we have someone answering the phone please ?

Passenger Check-In & baggage check-in

We 2 pax are flying from Toronto to Mumbai(India).We have booked our flight tickets on- line and we were given a combination of 2 flights --one from YYZ to DXB(Dubai) on 31/05/2018 Flight No:ACO56 departure at YYZ @23.00hrs and a connecting flight by Air India AI984 @ 23.00hrs on 01/06/2018 up to BOM. The on-line suggestion was that will reporting at Toronto for check-in kindly inform the AC staff to check in for the AIR INDIA flight also .Similarly the check-in baggage should be made up to Mumbai also.The Flight Booking Reference No:ACQMR581 & AI/JIEND & JWLB4M.

Treat the issue as urgent and kindly clarify.
Thanking you.
Francis Razu & S Sushila.

No last name on passport


I want to book a flight from Delhi to Toronto. But my passport don't have last name. Booking website is showing the last name column mandatory.
Please suggest me the best possibile solution.

Thanks in advance


traveling from US to India

We will be traveling from Midland,US to Delhi, via Toronto.
There is a 6 hours layover in Toronto, Canada.
1. How many check in baggage are allowed per person?
2. We will be at Airport only during this period.Do we require a transit visa to be able to do the layover in Toronto?

Thanks and regards,

India-Montreal flight & transit in Frankfurt

Hello there,
We will be travelling from Delhi to Montreal, via Frankfurt. There is a 2-3 hour layover in Frankfurt, Germany. Do we require a transit visa to be able to do the layover in Frankfurt?

Thanks and regards,
S Bhatt