1mg Customer Care No. 1800 212 2323

Updated on Saturday, 16 December 2023 - 3:10pm

Organization:

1mg.com

Toll free Number(s):

1800 212 2323 (Customer Support)

All India Number(s):

0124-4166 666 (Support, Mon-Sat 8am-8pm; Sun 8am-5pm)
97177 19814 (Whatsapp Support)

Website:

Official Website

IVRS Menu 1800 212 2323

Press 1: To book medicine
Press 2: To book a lab test
Press 9: To know existing lab order

Email

care [at] 1mg [dot] com (For General Query)

Important Links

Grievance Redressal Mechanism

You can contact company through this link for any query/feedback
You can contact consumer grievance redressal for any unsolved query/complaint through the below mentioned contact details.
Contact: 080-47485608
Email: grievance-officer [at] 1mg [dot] com
Working Hours: Monday to Saturday from 10:00 AM to 07:00 PM
Once a you files a complaint via email or by calling on the channels specified above, you will receive an
acknowledgment of the grievance from the Grievance Officer, within 48 hours.
In case you are not satisfied or not get any response from Grievance Officer, then you can contact to the Nodal Officer
Contact: 080-47485609
Email: nodal-officer [at] 1mg [dot] com
You will get respond within 7 working days.

Return & Refund

For online consultation, you have to raise your query within 72hrs
If you have any query with product, than you can return your product through website
Refund will be credited within 30days
For more info please read

Registered Office

Level 3, Vasant Square
Mall, Pocket V, Sector B,
Vasant Kunj New Delhi
South Delhi DL 110070.

Corporate Office

5th Floor Tower-B
of The Presidency Building,
46/4 Mehrauli Gurgaon Road,
Sector 14, Gurugram,
Haryana-122001,India

Social Sites

Comments

Fri, 03/07/2020 - 11:12am — Anonymous (not verified)

My order got cancelled

Dear 1mg company
My paid money is not refunded and no delivery of medicines.
Don't forced me to go to cyber crime to book a FIR against your company.

Sat, 09/05/2020 - 10:42am — Nazir Ahmad Meer (not verified)

I received my order today morning on invoice number C-0000155. This was the three syrup bottles of Oricitral that were damaged as one may have met with an accident.Therefore, I request that my payment be returned or I must be given the new syrup bottles instead.

Wed, 26/02/2020 - 9:46am — PYARE LAL (not verified)

no, abailable one common tablet

one common tablet solgar gentle iron 25 mg not available in 1 mg on line store

Fri, 14/02/2020 - 9:57am — Bharat (not verified)

Medician cream wrong product

Tue, 07/01/2020 - 2:19pm — K G (not verified)

Order Delivery

Very Poor Service by 1 MG. I have ordered 2 medicine and expected date was 6th Jan 2020 but still I have not received my medicine. I needed this medicine on urgent basis but 1 MG people seems very careless. Called to Customer care 3 times but yet I didn't receive my medicine. Somebody needs to take action on this. This is stupidity.
My order no: PO00320446579423

Can someone suggest on this? Can I complain on Consumer Court?

Fri, 19/07/2019 - 1:10pm — ABHIJIT SINHA (not verified)

Urgent delivery of medicine

Information received by sms : Order Packed PO19819166306549: Your order is ready for dispatch. Estimated Delivery: July 23rd to July 25th.

Pls. Confirm urgent delivery date against order.

Wed, 06/03/2019 - 1:26pm — M S Chokhani (not verified)

Medicines not supplied

Ref order no. PO621919810639 dated 04.03.19

following messages sent & received from ………….1MG via Watsapp

[04/03, 11:19] 1 MG online Medicine: We have received your prescription and our certified pharmacists will take less than couple of business hours to verify it. We will start processing your order as soon as the prescription is verified.

[04/03, 12:46] 1 MG online Medicine: Items in your order PO621919810639 require a valid prescription. You can share an updated prescription here or visit https:www.1mg.com/trackOrder?orderId=PO621919810639 to resolve issues with your order.
Medicines which require a valid prescription : Sirdalud 2mg Tablet,

[05/03, 21:14] 1 MG online Medicine: We cannot find any active orders for you for the above shared prescription. To place an order with 1mg visit: goo.gl/RKRc88
By Your Side 1mg

[05/03, 21:16] M S Chokhani: Why short supply of medicines

[05/03, 21:19] M S Chokhani: Why short supply of medicines. Also why discount rate is 18% instead of 20%. Also why adjustments of cash back of rs. 41.35 instead of rs.74.99

[05/03, 21:23] M S Chokhani: I really fail to understand what the hell are we trying to say.
I have already provided valid documents
It was confirmed by your representative that every thing is in order

[06/03, 09:06] M S Chokhani: I really fail to understand what the hell is going on. Got a message that part order is cancelled. How can you people do like this without informing. You peoples are playing with sentiment of a patient. It was confirmed over phone 3 - 4 times by you peoples about delivery of medicines

[06/03, 09:08] M S Chokhani: Got email also about confirmation and delivery of medicines by 5.2.2019

[06/03, 09:18] M S Chokhani: Do you understand the importance of the medicines or your SHOP is to make money only
How can I start having medicines without complete set as prescribed by doctor.

This is not at all ethics of the business.

Your 1MG SHOP IS NOT ONLY TO PLAY WITH SENTIMENTS OF PATIENTS AND TO MAKE MONEY

[06/03, 09:25] M S Chokhani: Got email also about confirmation and delivery of medicines by 5.2.2019

Thu, 01/11/2018 - 5:07pm — Atish meena (not verified)

Open my account

Sir Mene 1997atishmeena [at] gmail [dot] com
Close krwha diya but mein return start account please open return my account

Mon, 22/10/2018 - 9:40pm — Anonymous (not verified)

Money not returned yet

My order was booked on 14th September. I did not receive my order. They called and said that the medicine got damaged while delivery hence they will have to cancel my order and I will have to reorder. I reordered and they took the same amount previously paid again for the medicines. A text had come that the refund process has been initiated but it's been more than a month and I haven't received the refund. The customer care no. never works. Only once I did connect to a person and he assured that the refund will reach within a week (That was back in September after 10 days of the text 'the refund has been initiated', today is 22nd of October). But it has not yet been received by me. And I am not able to connect to any customer care no.

Mon, 08/10/2018 - 10:35pm — Dutt (not verified)

Defected medicines

In my previous order there is a rusomac gold capsules having defect in capsules
If we trust you then why u send this type of medicines

Sun, 07/10/2018 - 12:16pm — Anonymous (not verified)

Not received full order

I have ordered 4 tin pack of enfamil stage 2 for my kid...i have received only 3 tin....n paid the total of 4 tin pack....n wen I contacted cc...they said u can login in to 1mg.com or download the app. No representative for the customer satisfaction n help....

Thu, 27/09/2018 - 4:50pm — Anonymous (not verified)

i want to cancel my previous

i want to cancel my previous oder for blood test

Sun, 23/09/2018 - 7:16pm — Subashini (not verified)

Wrong medicines

I ordered 2 bottles of rantop and 1 bottle of foutus b includes all medicines. The 1mg split the order into 2 and delivered as 2nd order. With all the other medicines. Total in fortis b and 2 rantop but this team has delivered pantop mrs 2 bottles. I wanted to return the same with the help of customer care the pickup. Guy venkat sh came and pick two pantop bottles needs to be replaced by rantop and 1 fortus b has to be refunded. I got the pick up medicine msg to
We have received your return request and are processing it. ID PO26318333079961.
After medicines picked up today they are sending as....
Your return request has been declined and cancelled. ID PO26318333079961.
Completely wrong usage of customers for your growth your company policy says any medicine that can be ordered and return should be within 30 days period of time. Don't you feel ashame on you

I need alternate medicines as I ordered otherwise I will post the complaint on the cybercrime.

Mon, 13/08/2018 - 12:53pm — Sujit Kumar Sinha (not verified)

For delivery

Why my order to be late

Fri, 10/08/2018 - 8:53pm — NAEEMUDDIN NAGORI (not verified)

FAKE OFFERS

DEAR SIR,

YOUR COMPANY 1MG IS GIVING WRONG/FAKE OFFERS BY SMS ON MOBILE NUMBERS, SUCH AS 25% DISCOUNT ON MEDICINE HURRY.......
WHEN WE PURCHASE AND PROCEED FOR PAYMENT THEN ONLY 10% DISCOUNT IS OFFER. SO IT MY REQUEST EITHER MAKE YOUR PROMISE
AS YOU OFFER IN SMS OR DO NOT GIVE SUCH FAKE OFFERS.

REGARDS

NAEEMUDDIN NAGORI

India Customer Care