LG Customer Care Numbers

Organization: 
Toll free Number(s): 
  • 1800-180-9999

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Access LG product support here in case you need some assistance related to your product

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Send SMS to 5757554

Warranty Claim

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You can optionally submit for warranty claim online. You can even call LG India customer care.

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You can track your claim. Before visit this link, keep your product's serial number or repair receipt number ready.

Buy LG Annual Maintenance Contract(AMC)

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Know more about special LG 2.1.1 Service introduced in more than 100 select cities in India for prompt customer service. Call all India contact number to avail this service.

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Access here drivers, update and other tools for your cell phone upgrades and troubleshooting.

All India LG Dealer Locator

Find here a store/dealer in your city if want to buy any LG product.


Comments

LG THE WORST COMPANY

my ac has a problem of leaking water, so i complained and engineer comes but the engineer was local and dont have enough knowledge so by THEIR FAULT the pcb was crashed,they attached wrong wires,and then have no answer and atlast when they are going they were laughing at us and the customer care i.e., 18001809999 is not answering us and abusing with us ...and my ac is under AMC..

LG cilem

mayne abhi tak ayse sarvis nahi dehki jayse app log kar rahe ho mujh udas hona pad raha hai ki aap log sarvis nahi de pa rahe ho is se acchi sarvis to videocon ke customer ko mil rahi hai

reg complaint my mobile ph lg-p715

your company is very low standard.

9464629829

AC LG

Sir,

our AC is not working properly pls check and call at 9999937021 and 7838037008 to me on urgent basis.

Extended warranty on Washing machine

I purchasesd a LG washing machine Model t 7222PFFC from Reliance Digital in Kilpauk, Chennai which had an offer of 10 year warranty for the motor and 2 year warranty for other parts. The shop could not hand over me the extended warranty card on the date of purchase (on 18 th October 2012). After continuous follow up they could hand over the warranty card on 18th November 2012. The card had a clause that the card would be valid only on registering with them electronically. When I tried registering it on 19th November and several times later I was unsuccessful as the site did not register. I was informed that it was because the offer had been withdrawn on 16th November and the product should be registered earlier than this date. Obviously this was not possible as the warranty card has been handed over to me later than this date. Since then I have been in following it up with Reliace Digital as well as the Area Manager of LG in Chennai. I am only being promised that they would take action to confirm that the warranty is valid but nothing has been communicated to me in writing or by Mail. I am continuously kept in dark. If any damage occurs to the M/C during the warranty period every one would wash off their hands giving some lame excuses I am afraid.
R.Navaneethakrishnan

LG: the worst service /product

I am joining the league of unfortunate customers who have purchased lg product. I purchased a washing machine from LG on 22-12-2012, from Arcee Electronics in Navi Mumbai . Till now , no one has come or installation. Daily they are giving false promises that their service person will visit in 24 hrs. it has been six days now. Please advice, how can I approach consumer forum. Arcee Electronics is not providing any support.

Worst after sale service from LG

I am one of the unfortunate customer who bought LG product even though my family was inclined towards samsung. I bought LG LED and Washing machine and from last 6 days the product is lying in my house and madely following for the demo and installation, made a numerous calls to call centre / service centre and LG customer service rep Mr. Rohit but everything in vein and these people has the audocity to tell that they dont have any idea when the same will be done request Number - RNA121223014630 / RNA121223014605.

I request all the readers to refrain from buying LG product now as their after sale service network is pathetic..

Pathetic LG service ---they dont even listen...

Ref complaint number - RNA 121217055241 - no one to respond , person mentioned will come to look up the product disappears without informing and then has the guts to say that i can call someone else... the Ghaziabad / Noida dealer / division is absolutely clueless what to do... the call center keeps harping about the complaint being registered and someone will call...

Just to sum up... its a PATHETIC LG out there... no wonder its dying ... keen to see how long LG will survive in India...

anyone listening...

non compliance to our complaint

I am pained to state that i am a frequent user of LG products & I have a LG Microwave OTG which i purchased in 23-05-2010. it was not working upto the mark since the date of purchase. Once it was repaired on June 2010 (Complaint ID No. 1060106487)
Now its display again got dis functioned as previously.&t we have been told that the display units are obsolete & company is no more manufacturing the same (Complaint No. 121005006125)

now we are offered to exchange it on a bare minimum of 55% of its purchase value.

now our Genevieve is that we do not want to exchange it because it is no where mentioned that the model will be obsoleted with in two years & you have to exchange it at pennies
as a loyal user of LG products (I have TV, Fridge of LG).
Kindly personally look into the matter & either replace our Display Unit (which is our Priority) or & newer model should be given to us in replace because it is nowhere our fault
otherwise I have to seek the other ways for justice.

Complaint aganist LG company Regarding my ac

I have a LG window AC model no 2CR1A , The above mentioned AC needed repair because of low cooling.

I therefore logged a complaint, no RNA 120620089811 on 20.06.2012 and was assured that engineer would visit within 24 hrs , but no one turned up, I again reminded the customer care SEVERAL TIMES and was informed that engineer would take up the case within 24 hrs, but no one turned up , i again informed the customer care on 07.10.2012 expiry of 24 hrs and was assured that case will be taken up as early as possible, but to my surprise these people seem to be least concerned about customer service & are just making mockery of the term customer service.

I sincerely request kindly take note of the same & do the needful.
LG Customer service head of zonal office seems to be keeping his phone on no answer mode all the time-contact no- 9051075111.

Miscommunication between LG Showroom, cutomer care & call center

I just to bring to the notice of LG to make their internal processes & communication clear. Customer is nothing to do with the internal processes of LG.
I purchased a Microwave oven & wanted to get it delivered after 4 days at my home, with installation & demo to be completed on Saturday keeping in mind my work schedule. First of all i got a call from delivery person with wrong address. I myself called at showroom to make the corrections in the address but still I am very sure that they must have not been updated that. I coordinated with delivery person by my own & got the product at 12noon.
From 12 noon till 7pm I made n number of call to Showroom & call center that when that representative will come for the demo. Every time i got the same answer that we will call you in sometime. I got different answers from both showroom & call center like, only one number can be registered, customer is supposed to register the call for demo & installation, your call has registered at 12noon,2pm, 5pm.......
After a full day of drama i got a call from so called Senior person who asked to wait me for another 2 days as demo & installation could not be completed as the next day was Sunday. He believes that his representative are human beings, but sorry to say that he forgot that customer is also a human being. After 2 calls of approximately an hour with that so called senior person he didn't seem to feel regret for whatever happened & all the time just tried to save & favour his people. He also created the same confusion to me that for demo & installation customer has to register the call. Absolutely waste talking to that senior person & result was zero.
I am really disappointed with this whole behavior. No one is clear with the process neither showroom, call center nor that so called senior. Just running a big brand name in the country doesn't mean your are excellent. To maintain that, the services should be at par.
I have no expectation now as i wasted my whole day for this if i could have got a call that my demo can't be done on Saturday i could have completed my other works.
I don't expect much after all this & regret to purchase. As my all happiness disappeared after all this drama. Lost my enthu of purchasing a new & awaited product for myself.

THANKS TO LG INDIA FOR THE PERFECT MISCOMMUNICATION. CONGRATS & KEEP GOING LIKE THIS, YOU WILL BE DEFINITELY ACHIEVE NUMBER 1 POSITION. OFF COURSE MY GOOD WISHES ARE NOT WITH YOU.

21' CTV Colure fade problume

dear sir meera lg ka 3 year's purana 21' inc tv colure fade ho raha hai kripera tv banene ke kripa kare jo bhi rest amount hoga o pey kerduga
Ravi Prakash
Ashok Kumar Gupta
Revanaher Bikram
AT+ Po+Ps = Bikram
Distt. - Patna
Bihar
pin 801104
con. No 9334030270

DISGUSTED SERVICE FROM LG

The technician inspected the TV set and he will be back with original key setting numbers of picture tube. After repeated reminders they advised me orally to send the TV set to cervice centre. I insisted the technician LG service to provide me some service report or work report or job order that the picture tube is to be rectified and it needs a fulfleged cervice centre to rectify the same.

Inspite of my repeated reminders to LG service they are not bother to provide me the same.

1. What happened to my TV set i should know a written service advice
should indicate that i should send my TV set for picture tube problem.

2. Why I should send my TV set to your service centre

3. Clause 14 HLP prescribes that the transportation charges as fixed
by LG will borne by the customer and customer liability is pay only
transport charges in case of picture tube problem

4. Verbal advise will not carry and mereit and I should know the LG
Service centre location and address unless other wise service advice
report.

I need service (Repair) report and there must be written advice that
the Picture tube is to be rectified on the receipt the written service
report I act upon for further action.

Early service (Repair) / inspection report of my TV set will be
forwarded to me for taking further action in this regard

please do the needful.

The worst customer service

Dear lg...

It has been a horrible experience with LG since the day i purchased your product. I went on to purchase your product because i thought a big brand like you must believe in fair customer services but my expectations were completely wrong. Here is a synopsis of what i have been through and still experiencing-
I purchased LED 47" model 6200 on 6th sep.12 saturday... And I registerd a complaint against its starting problem on Sunday evening...
And till now I didnt got reply... The executive recommend us to change da piece... And the dealer is not taking any action against it... Plzz look into da matter..
Dealer : ECO ELECTRONICS, dharampura bazaar, patiala..
Customers no.: 09888608722
Patiala, Punjab.
Bill no: R-2012LGLUD0473-7055

Complaint no: RNA120906028161.
Plzzz immediately look into da matter

Fw: RE: RE: Fw: RE: RE: no reponse from L.G from 25 days

i had lanch compled on 17-8-2011 RNA120817050872 NOW service manger mr sheakar is telling i not provied u service because u had not purchase from deepkia sales.five time i had done mail to l.g customor care.they are telling to contact mr sheakar. I am custmor no one is sporting me .9850036274

LG Customer Care should have some shame

My RNA ID 120901041226 on 1st sep2012. till today not sure that they are coming or not.no call before coming and no timing seance whether customer present or not ?
I am facing in KOLKATA city area....very poor service,giving wrong information and misguiding..
even toll free help line people also misguide us different way...like, request for another call to different executive then his number still engaged for few hrs(SR executive 09051075111)
LG kolkata 8697708443
above this nuber not receive my call when i ask that why not come for service
basically this persons are not give our valid service..

WORST PRODUCT IS LG AIR CONDITIONER.. TAKE CONSUMER FORUM HELP

I HAVE HAVING THE MOST PATHETIC EXPERIENCE WITH LG AC.
IN THE TWO YEARS OF PURCHASE OF THE AIR CONDITIONER, I NEEDED TO CALL THE SERVICE GUY ATLEAST 6 TIMES..
THEY RECENTLY REPLACED A COIL PART WORTH 6OOORS AND NOW THEY ARE SAYING THAT SOME PLATE IS BROKEN..
DELIGHT SERVICES IN AHMEDABAD IS THE MOST HORRIBLE LG SERVICE CARE AGENT AND THEIR SERVICE PEOPLE CALLED ''PRAKASH'' CAME AND TALKED IN THE MOST VULGAR MANNER.
THERE IS NOBODY IN LG COMPANY TO REACH OUT TOO..

Harassment and Shoddy Service by LG Customer Care Bangalore

LG INDIA & LG HOME APPLIANCES - "Shame On You"

Once you advertised so much on LG Customer Care -121. Here is a sordid story of your 121 -- typical case study..

I had purchased an LG Dishwasher and have an active 2 years AMC on it. I live in Bangalore and had put the complaint with your so called Customer Care on 09-Aug-2012 vide ref number: RNA120809010258 to corrected. As Service Engineer visited on 11-Aug-2012 and suggested that dishwasher be taken to Service Center. The Service Center Person in Marathahalli took the Dishwasher on 13-Aug-2012 and returned it back after multiple followups on 28-Aug-2012.

The same night dishwater again tanked with same errors and problems.

I again launched a complaint # RNA120830079611 on 29-Aug-2012. One Engineer Calls me on 31-Aug-2012 to fix it. O with a promise to come on next day; but never turned up. Then I receive a SMS on my registered mobile with you last 4 digits - 8771 about the closure of complaint.

Is this the way you call 121 Customer Service..?

Is this your harassment to the customers..? Why I am made to undergo so much agony to call for more than 50+ times for a small repair with no fruitful result in sight.

Is this what you called LG - "LIFE IS GOOD" by harassing your customers..?

I would say SHAME ON YOU - LG

Complaint regarding fridge cooling (rna120827089662)

LG product quality and customer care leaves a lot to be desired. Fridge stops cooling within a year of purchase, fairly rude service personnel asks us to keep the fridge open for 5 hours and check if the problem 'goes away', comes back after 2 days and says that a part needs to be replaced. Now it seems the part will be available after a week (the service personnel does not even have the courtesy to call back and inform me about this, I came to know after a call to the service center).
This is my last purchase from LG. If someone from LG Customer Care is reading this and intends to change my opinion, do call me on the number listed in your records (complaint number in the subject of this post).

Regards,
Murad Wagh

Poor service

My split AC 1.5 under AMC upto 2015 has low cooling and mid night stopped problem. I reported issue with LG customer care at no 18001809999 under complaint NO RNA120810064130 dated 10 .08. 2012. I was assured resolution/call back within 24 hours. However, the company has not even responded back till 17.08.12 despite the customer reply is your compliment is cancelled by the service center without mentioning reason again they are register RNA 120810047015 on 17.08.12 but still such time no body contact and attending but again cancelled without mentioning reason again registers RNA 120822026952 3 reminders. the same problem done last four months back at the time also given a compliant through this net at the time somebody calling from Delhi from purchasing onward this problem is avaailable this is a poor and worst product and service I hate to trust this highly unreliable company. Can someone suggest hot I can proceed legally against the company?

POOR SEERVICES BY LG !!!

A MINUTE AGO, I SPOKE LG CUSTOMER CARE WITH ASHUTOSH, 1800 180 9999, REGARDING MY PREVIOUS COMPLAIN, No. RNA 1208 2109 2422.

IT'S QUITE SURPRISING DESPITE THE FACT THAT I'VE GIVEN ALL THE DETAIL EXCEPT THE REGISTERED MOBILE No. HE REFUSED TO NOTE DOWN THE REQUEST.

WHEN I FURTHER REQUESTED SAYING "I AM NOT ASKING TO LOOK THE PROBLEM OF NEIGHBOUR, JUST REQUESTING TO ACT ON THE PREVOUS COMPLAIN No. BUT HIS BEHAVIOUR WAS VERY SARCASTIC / ASTONISHING AND REFUSED TO LISTEN ANYTHING.

AK SRIVASTAVA.

Complaint aganist LG company Regarding my ac

I hold a LG AC model no LWMI860BC , set serial no 3031LOO2122
The above mentioned AC needed repair because of low cooling and needed to be taken to the company service centre for filling of gas as stated by engineer Debkumar Das. The AC was taken on 18.7.2012, and was returned on 23.07.2012 with all rectifications. The delivery man took the required money but on delivery it was found that he has misplaced the thermostate knob and promised to replace the same as early as possible, but nothing happened
The above mention AC lost its cooling power once again because of leakage of gas, i therefore i loged a complaint, no RNA I20817040971 on 17.08.2012 at about 11.50am and was assured that engineer would visit within 2 hrs , but no one turned up, I again reminded the customer care and was informed that engineer would take up the case within 24 hrs, but no one turned up , i again informed the customer care after the expiry of 24 hrs and was assured that case will be taked up as early as possible, but to my suprise after 4 hrs ( 4 pm on 18.08.2012) but no one turned up
kindy help me.

Complaint - Window AC

Dear sir,

Would like to bring to your notice that in the month of June 2012, my LG Whisen series 1.5T (Window AC purchased in 2006) was sent to LG Service Centre (Hi End Solutions, Dwarka) during June 2011.

As a Company of Repute, I’m sure that LG Technical Service Engineers are fully trained & committed and it’s their principal duty and obligation to highlight all foreseen & predictable irregularities (prior to undertaking any repair & maintenance work on any product) and also guide to the Customer, so that an appropriate decision on the product repair or replacement may be taken.

Though I wanted to go for Exchanging this AC with another LG product but based on your Service Engineer confidence after thorough evaluation and checking the AC, your advised me an estimated repair cost of Rs. 5000/- and assured me that after this, this AC should be alright and good for subsequent usage.

Based on their assurance, I agreed to send my Window AC for repair & I paid Rs.4740/- (as per attached retail invoice # 2331 dtd. 25th June 2012). At the time of delivery, LG Service Engineers reasonably assured me about its good working condition & advised me of all the Regular Warranty features.

Incidentally in less than two months, the AC stopped functioning & on bringing it to the notice of the Service Engineer (Mr. Ankit, Mob: +91-9910985547) on 10th August, he without actually visiting the site or checking the AC, advised me on the Telephone, that the Compressor of the AC has faulted.

This actually become a major concern for me & gives me a suspicion that probably the Service Engineer was ‘fully aware’ of this fact that the Compressor of the AC was weak and still, instead of highlighting the problem earlier, they carried out the repair work, made me pay for the ‘unnecessary repair’ and later very casually announced to me about failure of the Compressor.

I fail to understand that if the Compressor was weak, why was this not brought to my notice, when this AC was sent for repair to LG workshop two months back in June 2012.

Until last week, I was a satisfied LG customer & myself used many LG Electrical equipments (used 3 different Washing machines at various intervals) and always recommended LG products to all my friends & family in light of LG prompt & professional after sale service, but in less than a week time, I myself get stuck with this adverse episode which completely changed LG’s image in my mind and I am actually feeling sad to have recommended such a brand, where the service people takes advantage of their own customers by keeping them in dark.

With no fault at my end, I am forced to incur unexpected repair cost of ~ Rs.5000/-, and now once again I am left with the AC which is not in a workable condition and all this, due to fault committed by your Service Engineers.

This matter has been brought to your notice so that an appropriate action deem fit may be taken and I look forward receiving your valued advice on this matter.

I would at least expect a call from you.

Regards
Niketan Kapoor
Flat # 84, Indraprastha Apartments,
Sector 12, Pocket – 3,
Dwarka, New Delhi – 110075
Tel: +91-9971152023

my next product choice will not lg

To,
LG Electronics.

My name is Viral Doshi from Mumbai (Bombay) India. I am one of the loyal customers of LG, having plasma TV (42”), Split Airconditioers, PC Monitors, Mobiles etc, all of your company, who is totally dissatisfied now..

I was thinking that LG is making good products and they offer good after sales service also. But to my dismay, it is not true. And, now I am able to see true face of your company, which is clearly anti customer.

I bought Plasma TV of 42” size (42PJ560R) in November 2010. Up to 28th April 2012 it was ok, but it is totally closed from 28th April 12, because it is not working at all. My complaints are already there in your systems and I am in touch with Mr. Praful Karkera of your company.

From last 3 months, I am in constant touch with your customer care people and they are promising me every time about the non working part of TV, that it will be fitted and TV will start working. The malfunctioning part of my 42” plasma TV is relay card / panel.

I don’t know what type of third class company LG is, that it can not supply faulty plasma TV part, even after 3 months. It seems, once goods are sold, customer is of last priority in your company.

Do your service people have any idea what damage they are doing to your company? Why they are playing with the customers like us, who are loyal to LG?

I have seen that recently your company is awarded with most trusted consumer durable brand of India. What a joke? When there is no reply even after 3 months of problem in product and there is no availability of faulty part even after 3 months, and company is awarded with most trusted brand of India.

Can any of company’s person tell me when this 42” plasma TV will be repaired at all? Or it will never be repaired?

Can LG really repir its products or you do not have such technical expertise.

In India people have the belief that Japan is number 1 technically, in electronics and South Korea is nowhere near. I have started developing same feeling, lately.

If you are unable to repair your faulty product, please accept it and tell me immediately, so that I can scrap this 42” plasma TV of LG. And I can by some new Sony or Panasonic TV.

During this same time period of last 3 months, I had problems in 2 split ACs also. (Again of LG make) I had to run literally after your people and plead them for repairing my Air conditioners, which they did after 2 months of running.

I hope some person in the company is still worried about the image of the company, which is deteriorating day by day. At least he/she will try to do something and will reply me.

Awaiting for the reply from technically incompetent company like LG,

Viral Doshi
Email : viral [at] shearline [dot] in
M : 00 91 98210 31103
R : 00 91 22 2882 6882
Address : B-305, Rupal Apt,
Shivaji Chawk, Duftary Road,
Malad (E), Mumbai – 400 064.
C.C. To

Bon-Joon Koo
Vice Chairman & CEO, LG Electronics

LG Home Entertainment
Company
Havis Kwon
Executive Vice President
& CEO

LG Home Appliance
Company
Young-Ha Lee
President & CEO

Harrasement at the hands of service centre

I lodged my first complaint of my hotand cold LG AC on 01/04/2012 for refilling of Gas. My product was not in warranty. After continuous follow up, they picked up the AC from my home after about 10-12 days and returned after much persuations , around 22/23rd of April'12. Ater 3 days , I found that the gas had leaked. I again complaint on 28/04/2012 vide RNA 120428080293 , which was picked up and returned by about 7/8 May 2012. The front grill or cooling pipes were said to be leaking. So, they changed it . When the product was returned , i checked and found that the hot and cold system was not working . This was in the presence of their staff. The same was mentioned by me in the work sheet also. With a promise to look into it, they returned and then started the process of follow up. I was given their direct number by your customer care toll free number. After much persual , One of their staff came around 8-9 june , and he made some adjustments , only as a temporary setting as there were a lot of complaints and they could not service my product. They insisted that i should use my AC without any problem. So I started using it and some thing happened and the AC was not working. I again tried to talk to them ,but to no avail. I lodged an official complaint on 13/06/2012 vide RNA 120613058091 , regarding the matter . But nothing happened. I again lidged a complaint on 03/07/2012 vide RNA 120703060231 . They came and picked up the product vide their Work sheet no. W 1574. The copy of which is still with me. Now , they are harrasing me and not giving the service or the product back. They are asking the advance for all the repairs. for which i have refused, looking at their past performance. They are now not taking my phone calls also. I request you to kindly intervene and settle the matter . After such a long harrasment and trouble , we have since bought another AC , to have atleast some peaceful days in this scrotching hot days. I want you to penalise him not only for poor service , but also for the toyture and harrasement, that i have gone through all these days.

An early action would be highly appreciated.

complaint

LG the brand name behind which people are running..... I am sorry to say this is the worst brand to go for....specifically AC.. with in 20 days from the date of purchase my AC stopped working .......all type of smokes started coming out from it....i registered a complaint to customer care complaint no RNA 120723076044.....they promised that technician will visit in 24 hours.....but than it was just a promise .......... I made call to even home care but I am sorry to say no body was even picking up the phone...... Miss pooja mathur......she never answered the calls ....... any ways to hell with all this calls I am moving to consumer court if my AC is nt repaired within 2 days ...and i suggest u all to do same......and lets educate people how bad these products are

Pathetic Service Support_LG Washing Machine

Dear Sir/ Madam,

I am having LG front loading Washing Machine (Model WD 85260NP) which is under Annual Maintenance Contract.

Due to problem of water leakage, I registered complaint with LG Care on 16.06.12 (request ID RNA120616073400). The same was attended after 2-3 days. However after using the same, we found that the water leakage problem was resolved partially.

Again I registered a new complaint on 22.06.12 (request ID RNA120622066673). To my utter dismay, no one turned up from LG.

I further registered a new complaint on 12.07.12 (request ID RNA120712078066). The concerned customer care executive on phone line assured me that the same would be attended on priority and as far as possible on the same day.

Till the time of writing this mail, no one from LG has bothered to attend the complaint.

I really feel sorry to see the state of affairs at LG where there is utter disregard for after sale service and customer can only rue his decision for going for a LG product. Unfortunately I have my LED TV, Microwave Owen all of LG make.

Least I expect LG to stop misguiding the consumers by making claims of attending complaints within 24 hours.

I don’t know how LG has emerged as the No.1 consumer appliances company in India. But one thing I am pretty sure that if the current state of affairs continues, soon it will get relegated to the bottom.

Is there someone listening at LG?

Regards.

Charu Upreti

LG Support

This is regarding LG complaint number RNA120703058449. This was opened on 03rd July and today is 11th July. No One has visited till date and i am following up to get the freeze issue rectified.

I always had similar experience with LG,

AC is not working

Dear Sir,

We have purchased a split AC 1.5(Ton), now it is not working we have called Mr. Netaram Mob. 08094011801 Barmer ( Raj.) to repair the AC but ha has not taken any action on it.

Still our AC is not working since last 2 month so plase look into the matter.
Rajesh Mishra
8875028506

Service related complaint: RNA120626004404

I have purchased 3 year AMC for my LG window AC from LG electronics. On 26th June'12, I observed that the said window AC under AMC has low cooling problem. I reported issue with LG customer care at no 18001809999 under complaint NO RNA120626004404 dated 26 June 2012. I was assured resolution/call back within 24 hours. However, the company has not even responded back(till 3rd July 2012, 6:00 PM) despite several (atleast 3) reminders. My family consisting of small kids 5 years old are suffering due to extreme summer heat. I faced social embarassesment as I had to turn away some of the visiting outstation guests as it was very uncomfortable to accomodate the guests without the A/C. I hate to trust this highly unreliable company. Can someone suggest as to how I can proceed legally against the company?

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