Indian Railways Customer Care Numbers

Organization: 
All India Number(s): 
  • 011-24107464
  • 011-26886540

→Find here IRCTC Customer Care Numbers

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All India Customer Care Numbers

139

Note: Special charges apply( Idea prepaid charged Rs 2/min when we called it)

This is all India number to access Indian Railways automated helpline.

Options(both Hindi & English) Presented when you call 139

Initially when you call you will hear welcome message both in Hindi & English asking for language choice

Choose Language
  • Press 1 for Hindi
  • Press 2 for English

→After language selection you are presented with following options:

Select Option
  • Press 1 for PNR status
  • Press 2 for Arrival-Departure related enquiries
  • Press 3 for Seat/Accommodation Availability
  • Press 4 for Fare Enquiry
  • Press 5 for Ticket booking by Cash Card and ticket delivery by courier or in your email

Status by SMS to 139

  1. PNR Status: PNR <10 Digit PNR Number>
  2. Arrival/ Departure: AD <Train Number> <STD Code of Station>
  3. Seat Availability: SEAT <Train Number> <Date of Journey> <Source Station STD Code> <Destination Station STD Code> <Class> <Quota>
  4. Fare Enquiry: SEAT <Train Number> <Date of Journey> <Source Station STD Code> <Destination Station STD Code> <Class> <Quota>
  5. Train Number/ Name Enquiry: TN <Train Number/ Train Name>
  6. Time Table: TIME <Train Number>
  7. Current Location of Train: SPOT <Train Number>
  8. Follow Your PNR: FOLLOW <10 Digit PNR Number>
  9. Platform Enquiry: PLATFORM <Train Number> <STD Code of the Station>

All India City Wise(local) Indian Railways Contact Numbers

Download all India Indian Rail contact numbers specially prepared by India Customer Care

Online Train Enquiry at Indian Railways

Indian Railways Feedback & Passenger Queries

Visit Indian rail online feedback facility

Complaint of Rail Catering/Pantry Service

Call toll free number 1800-111-321

Railway SMS Services

Mobile Operators Supported

  • Airtel
  • Vodafone
  • Idea
  • Reliance
  • Aircel
  • Tata Indicom

SMS TRN

SMS HELP TRN to 54959 and get the list of services and commands

SMS TRNLINK

SMS TRNLINK to 54959 and receive the link to access these services via WAP

SMS 54959

SNo. Subject SMS Text
1 Help SMS HELP TRN to 54959
2 PNR Status SMS PNR <10-digit PNR No.> to 54959
3 Ticket Availability SMS TRNAV <Train No.> <Source> <Destination><DDMM> <Class> to 54959
4 Trains between two stations SMS TRNBT <Source> <Destination> to 54959
5 Train Schedule(by train name) SMS TRNSH <first few characters of the train name> to 54959
6 Train Schedule(by train no) SMS TRNSH <Train No.> to 54959
7 Access via WAP SMS TRNLINK to 54959

SMS 57886

SMS 5676747

SMS 139

SNo. Service Name SMS
1 PNR Enquiry PNR <10 digit pnr no> to 139
2 Current train running position TRAIN <train-no> <ddmmyy> <stdcode> to 139
3 Seat Availability

TRAIN <train-no> <ddmmyy> <from-station-std-code> <to-station-std-code> <class> <type of class>

eg: TRAIN 2322 120111 0135 011 3AC G

4 Train Fare FARE <train-no> <ddmmyy> <from-station-std-code> <to-station-std-code> <class> <type of class>

Ask Any Rail Question; Get Answer from Experts


Comments

Lost mobile phone - Hussain Sagar Express - 19 Mar 2014

Dear All,
Kindly note, we have lost our mobile phone in the train (Hussain Sagar Express - 12701 - Mumbai CST to HYB). Our seat no. are S9/012.

Please let us know if this can be found and retrieved from the train.

Is there a way we can lodge a formal complaint?

Thanks,

Karthik

update email id of my irctc account

DEAR, SIR
I HAVE LOST MY PREVIUOS EMAIL ID OF MY IRCTC ACCOUNT
NOW I HAVE A NEW EMAIL ID CAN UPDATE IN MY ACCOUNT
IF YES HOW CHOULD IT POSSIBBLE?

Passport lost in Kochuvel- Krishnarajapuram train of 19/07/13

From:
Name: P.A. Paul (Puthenveedu Abraham Paul), Prasanth house, 69, kakanadu Lane, Pattom P.O. Thiruvananthapuram Kerala -695004

I lost my passport (No. F5069735) in Two tier AC Coach no 4AC Seat no. 40 of Kochuveli - Bangalore train of 19/07/2013.
I boarded train from at Kochuveli on 19/07/13 and disembarked at Krishnarajapuram Rly station. on 20th Morning.

Please let me how I can contact concerned Lost and found office.

P. P. Paul
Email: papaul [at] hotmail [dot] com papaul1438 [at] gmail [dot] com Mobile Phone; 9446322644
Bangalore Dated 5 Aug 2013

WANT TRAIN FARE AND TIMING

Dear sir,
i want timing of train from chennai MAA CENTRAL to vijayawadaBZA as on 09.08.2013 and return train in vijayawada BZA TO MAA CENTRAL AS ON 10.08.2013.PLS HELP ME WITH FARE FOR ONE ADULT .PLS HELP AS SOON AS POSIBLE

Burgalary in Rajdhani AC 2 tier

AC compartments are not at all safe for traveling. Many case of theft of personal valuables have been brought into the notice of the railway police but it seems everything is in vain. People do take care of their belongings but what can be done if some inhuman and unethical activities are performed, as in most of these thefts passengers have complained of some sleep inducing sprays in the berths after dinner which made them unconscious and they wake up to only find their assets gone. This is constantly happening and since the people are traveling they are not able to take up solid steps in the form of FIR etc also the police is more keen in solving out the issue on the place and station of the incident rather than the theft. Already the human faith on each other and trust do not exist anymore and with such activities increasing it is getting more difficult to travel by trains. What if the spray contains poisonous chemical which might get some one seriously ill or even result in death. Will the Indian railways take the responsibility? If the passenger losses his/her ticket and all money then will the railways arrange the needful? We common people forced to obey all the rules and regulations once said is finally done. Then who would take the responsibility of us and what do we gain even after paying so much for tickets to travel in AC 2/1 tier or others. I think the railway ministry should stop all the comfort compartments and make all trains the same open access to all, at least we wont risk our lives to harmful deadly sprays and would also awakened up to take care of our belongings. And I request my fellow countrymen not to carry excess cash, jewellery, valuables, electronics or any private cards etc which are important while traveling by INDIAN RAILWAYS and do not trust their hospitality if possible take your own food also and avoid eating even if you have paid for it.

P.S. This is an awareness article send more cases to spread the information as much as you can !!!!!

sagession

sir my pnr no.is2147007816.dt-11/7/13,so,isme 3 passenger me se ek jurney karega too kiya 2 passenger ka same trin me upgrade kar sakte hain.ticket warrent ke sath hain

TDR Return

Hello

I booked tatkal ticket from bangalore to delhi but ticket was not confirmed so as per suggestion i filed TDR for return of money but after 42 days i didn't get any confirmation.In TDR Receipt one number is provided but even though this number is not working.Please provide any contact number so that atleast i am able to communicate with TDR department and know the current status.

Thanks

Regarding parcel of my home things missing after billing goods

Hell Sir,

I paid bill for my goods and asked to deliver from wcich i was travelling to that train dat goods parcel man name of prasad said he will be sending to the same train but he dint not transfer morning after reaching belgaum got to know that he did not transfer i paid extra money also fro to transfer in to train Reciept no i have please help me as soon as possible

Thanks
Amit M

Amount Not Refunded

We have booked train ticket thru IRCTC from Malur to Sainagar Shirdi, but train has been diverted thru some other station and not reaching Malur due to Train accident near Arrakonam.

Malur to Sainagar shirdi travel PNR number: 4250716960

The above ticket has booked from my friend ID, and he filed TDR separately for that. In this above PNR ticket only we are planned for travelling.

Return ticket is booked from Sainagar shirdi to Krishnarajpuram thru my ID and PNR number for this is 8562911447.

I have filed TDR on 12/04/2013 for my PNR Number: 8562911447, but still not we have not received refunded amount.

Can we please know when will we receive the amount, why it is taking more time to refund?

Regards,
Suresh

Lost Children play Scooter

Hi,
We lost the Children Play Scooter(3wheels).
this property was lost in Hyderabad to Mumbai Express on 16th Jun, 13.

Our seat number is A1/0035/Side Lower.
It is under the seat(A1/0035/Side).

Savitha kumari,
09890100636

Refund

Hi sir,
I booked tatkal ticket as on 07-06-13. while booking ticket after payment detail there was error on site and we kickoff from site. My money from bank debited , whereas ticket is not booked, As per IRTC login the transaction appeared in Fail Transaction list and status saying "No payment received from bank" whereas as already mentioned that bank debited my account with booked amount. Please reply as soon as possible.Train No. & Name: 12003/LKO SWRAN SHTBD

AMOUNT DEBIT-S.No. Description Amount (In rupees) Amount (In words)
1 Ticket Fare ** Rs. 2900.0
Rupees Two Thousand Nine Hundred and Zero Zero
Paisa Only
2
IRCTC Service Charges#
(Incl. of Service Tax)
Rs. 22.47 Rupees Twenty Two and Four Seven Paisa Only
3 Total Rs. 2922.47

AC NO.A/C838/SB/01/006765 DATED---07/06/2013 TIME15:28

PLEASE DO THE NEEDFUL HELP TO RETURN AMOUNT.
Thanks
Regards
Anil

Regards,
ANIL KUMAR

new time table

sir,
what is the new time table of betwa exp(18204)which will be change from 01/07/2013

I lost my money while

I lost my money while transaction porcess on booking ticket below PNR details pasted so need your help to get back my money and please do the needful,

Transaction ID Pay Status Reservation Status Total Amount Bank
1 0698763394 Settlement Requested Not Booked Rs 136 ICICIBANK
2 0698762753 Settlement Requested Not Booked Rs 136 ICICIBANK
3 0698613579 Settlement Requested Not Booked Rs 136 ICICI Debit
4 0698593710 Settlement Requested Not Booked Rs 136 ICICI Debit

Please help to get back my money.................

Regards,
BASAVARAJ.S
9900862571

not refund my money

DEAR SIR/MADAM I was booking train ticket in online from patna to anand vihar trm(anvt)by train number 12487 on 09/05/2013. The journeydate was 16/05/2013 .My pnr number was 6219731982.the train was late more than three hours,thats why i didn't go .I cancelled the ticket and filed tdr.I filed the tdr on 16/05/2013. But yet i could not get my money refund till now on 04/06/2013.I REQUEST YOU TO REFUND MY AMOUNT.I hope you return my amount and also inform me through my email id - deepakjaiswal03 [at] gmail [dot] com

pet

I want to carry my pet from New Delhi to Chennai .....what is the procedure???? can someone pls help mee.....!!

regarding booking of luggage

i have to book my computer in sanghamitra express on 28th may.
pls explain how to do it???

Unable to Contact Daughter

My daughter is travelling by DOON Express 13010,, B1 Seat No 38, which left Deharadun on 13.05.2013. Her mobile is switched and hence I am not able to contact her. Could you help me in contacting her. My Mobile No is 09163338591. Help required urgently.
Regards
Edwin Phillips

Money debited from account - ticket not booked

Hi sir,
I booked tatkal ticket as on 11-05-13. while booking ticket after payment detail there was error on site and we kickoff from site. My money from bank debited , whereas ticket is not booked, As per IRTC login the transaction appeared in Fail Transaction list and status saying "No payment received from bank" whereas as already mentioned that bank debited my account with booked amount. Please reply as soon as possible.

Regards,

Vinay Madhav.

Phone : 28264748/ 8291611445.

Sir,I have contact to

Sir,I have contact to customer care of indian railway at this no 1800-111-321 for asking catering facilities.
They are talking in bad manner and disconnecting the call . Please kindly tell them to talk in good manner.

Lost of Goods

Dear Sir,

My Father Jagdish R Shah forgot his specs in the Durento Train (Ahmedabad to Mumbai Central) on 27th April Morning.
We entire family were travelling in B3 Coach and we were seated between 41-46 seats.
He was on the middle berth.
Kindly check and let me know on the mail if any specs were found.

Thanks.

Problem in booking Tatkal Ticket

Sir,
I am unable to book tatkal ticket on time, as Railway Clerk on booking window did not take Reservation form from us but take multiple Reservation forms from agents from backside of her cabin. Where should i complain against her. Please help me.

Sumit Kumar
Agra

to get lost window ticket back for LTA incashment

Dear Sir,
I have lost my railway ticket during journey and now I have to submit the same in our Account section for LTA encashment. Is it possible to get the duplicate ticket after journey.

Regarding booking of material

Dear Sir,

Can I book 50 kgs material in 15013 - Ranikhet Express - Jodhpur, Bhagat Ki Kothi - Rajasthan, to Kathgodam-Uttranchal.

Pls. revert ASAP.

Waiting for your reply.

pet

I want to carry my pet from kanpur to rudrapur.....what is the procedure???? can someone pls help mee.....!!

The amount hasn't been refunded for the cancelled E-ticket.

dear sir/madam,
i have booked an e-ticket from visakhapatnam to tirupati PNR.NO 611 - 8577792 for IIIAC dated 31/03/2013.since it has got a remote location waiting list i have cancelled it,and it has been 5hours since i have cancelled it,the message has already delivered to my mobile saying that the amount will be refunded.but it has not done the same and i haven't received any amount yet.hope you would kindly consider my problem and fix it immediately.
please do reply soon........

The amount hasn't been refunded for the cancelled E-ticket

dear sir/madam,
i have booked an e-ticket from Vizianagaram to Pune Jn PNR.NO 651-9588082 Transaction ID: 0683353121 Train Name: KONARK EXPRESS From Station: VIZIANAGRAM JN(VZM) To Station: PUNE JN(PUNE) Date Of Journey: 18-May-2013 Class: SL. since it has got a remote location waiting list i have cancelled it,and it has been 5days since i have cancelled it,the message has already delivered to my mobile saying that the amount will be refunded.but it has not done the same and i haven't received any amount yet.hope you would kindly consider my problem and fix it immediately.
please do reply soon........
Please for perusal action please. thanking you sir

money debited by my account but no reservation of ticket

Hello sir,
I was booking tatkal ticket for chandigarh to New delhi in NDLS JANSHTBDI on 24th mar 2012. But at the last moment page expired, and no ticket i receive. But amount dedected by my account. Account no. 028805001440 of ICICI bank.
Waiting for your reply.
Thanks
Ph no. 9953259512

Vizag araku tour package

I have booked my vizag araku tour from www.visakhatourism.com but have found that my irctc id blocked. Please help out in unblocking the id asap. thnaks in advance

I book my ticket but not booked ticket of Orrisa S Kranti Train

I booked my ticket tommorrow Train of Orisa S Kranti No.12820 But i can not print my ticket Plz Refund My Account I get Confirmation No 15496749

Loss of Ticket

Sir,

I booked a ticket from Jamalpur to Manmad.My ticket no was
ECA71801146 and the date of journey is 22.3.2013.Can I travel on the photostat copy of the ticket.Pls mail the rightway to solve the issue.

Thanking you

Ajit