Indian Railways Customer Care Numbers

I WANT TO GO TO KOCHI IN RAJDHANI EXPRESS FROM VADODARA. QUOTA IN THIS TRAIN FROM VADODARA IS ONLY 6 SEATS IN SECOND AC, WHEREAS WE ARE 11 PERSONS WHO WANTS TO GO KOCHI FROM VADODARA. THIS RAJDHANI EXPRESS IS IN BETWEEN DELHI TO KOCHI. FROM DELHI THERE IS SEATS AVAILABLE.

MY QUESTION IS I WILL GET CONFIRM SEAT FOR ALL PERSONS OR NOT?

As per catering policy 2005 the Provision of pantry cars in trains as per policy noms for express and mail trains are
All the requirement fulfill as per pantry cars policy in train no 13424 (Ajmer to Bhagalpur) no pantry car in this train 13424
For your reff catering policy 2005 attach with req.

Railways will provide pantry cars on long distance trains to be identified centrally at Railway
Board level from time-to-time. Broad criteria for providing pantry car on mail/express trains are
given in para 6.3 below.

6.3 Criteria for providing pantry car on long distance mail/express trains

a) Journey time more than 24 hours each way;
b) At least 10 sleeper class coaches (upper and lower class) are in the train formation;
c) At least 200 meals comprising of lunch or dinner for super-fast trains and 150 meals for
mail/express trains are expected to be served each time.
d) There are less number of stoppages and it is not possible to provide catering services through
static units enroute;
e) Air brake rake with vestibuled coaches will have preference
f) Other consideration such as tourist attraction, non-availability of satisfactory services enroute,
other operational requirements etc.

Warm Regards
Abhay Kumar

Can I get a general ticket before 1 day. I want to go to Rampur by Train no. 14205 (DLI FD Express). It departs at 6:40p.m.. My office is in Noida and this will be closed at 06:00 pm. That's why I don't have time to buy ticket at the same day from ticket window bcos there will be a huge passenger line. Kindly suggest

My ticket is washed while washing clothes. will it be acceptable? PNR is visible.
T.T will create any problem or it can be easily accepted.

I have booked 6 sleeper class train tickets in irctc on online from BPQ to MMR JN on 12/4/2012 at 21.09 in advance for 1.6.2012. My ticket hasn't booked but amount got deducted from my SBH Net banking account . Amount deduced is 1672. I did not find any tickets in my bookig history. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.(SBH :IGA1710097).

hi
i have booked train ticket from irctc gave the gender wrong how to modify it

SIR .
I AM A NORMAL PASSENGER I HAVE SEEN THE CONDITION IN GENERAL COMPARTMENTS HOW OUR AAM ADMI HAS TO TRAVELLED. I WANT TO DRAW KIND ATTENTION OF OUR RAILWAY OFFICIAL AS WELL AS OUR RAILWAY MINISTRY ABOUT THE CONDITION IN GENERAL BOGGY HOW COMMON PEOPLE USED TO TRAVELL IN A MISERABLE CONDITION OUR RAILWAY OFFICIAL MUST HAVE SEEN THAT CONDITION WHERE MORE THAN 200 PEOPLE ARE STRUGGLING TO ENTER IN A 90 MEN GENERAL COMPARTMENT.
THERE FORE IRTS MY KIND REQUEST TO INCREASE NUMBER OF GENERAL COMPARTMENT IN EACH TRAIN SO THAT ACTUALLY POOR AAM INDIAN SHOULD BE BENEFITTED.

ANOTHER QUESTION IF ANYONE IS FORGET TO BRING HIS ORIGINAL ID PROOF HOW MUCH FINE HE NEEDS TO PAY?

REGARDS

Hi,

Is anyone reading the complaints filed here ?. I can t see any replies. If it is a joke, please remove this website from the server and make a new grievience redressal mechanism

sir,
my pnr no: 4855815675

sir i wrongly booked ticket as chennti to h nizamudin station insteat of new delhi.. the train charges is same for both.. is it poosible to change the change the resv upto status... plz help me

This is regarding the claim for refund of fare ticket / PNR NO. 243-0891462. I already had send request for this on 24 jan 2012 through registered post no.A RP125266986111 to The chief commercial Manager (refunds) Northern Railway IInd floor station building New Delhi.but till now i haven't received the claim amount or any information regarding that.

sir/madam
I have booked a tatkal ticket, when in transit I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same along with original id proof or else suggest me further step .

sir/madam
I have booked a tatkal ticket from visakhapatnam to hyderabad, and I lost the ticket, but i have got the photo copy of the ticket please suggest me can I travel with the same and with my ID proof itself is enough or not?

Dear Sir,

I have left my writing Pen (Cross make steel body) during journey from mumbai to Aurangabad cost of Rs. 3000/- in train. Said pen is fallen on seat no B2/24/SU during getting down in Aurangabad.

Details of Train:

Train: Devagiri exp. Train no. 17057 From Mumbai to Aurangabad date of Journey 19.02.2012 seat no. B2/24/SU.

Boarding at Mumbai CST and get down in Aurangabad at 4.30 am on 20.02.12

Details of passenger:

Name: Sanjay Pandey Age 46 Male
PAN no. AHGPP2335N
M: 9049990259

If railway attendant found it please return on following address:

Sanjay Pandey
G/3 302 Moraj Residency,
Palm Beach Road, Sector 16 Sanpada
Navi Mumbai - 400708

dear sir
i had booked a ticket from my id but i had not travelled. i had filed tdr on dec till the amount had not received in my a/c. kindly refund the amount soon. this is the details of my ticket.
Transaction Details
PNR Number: 2127876555 Ticket Type: eticket Transaction ID: 0413005866
Booked On: 6-11-2011 Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 05/12/2011 Railway Zone: KR Bank: SBI
Total: Rs 846.00 Train No: 12450 Ticket Charge: Rs 836.00
From Station: H NIZAMUDDIN(NZM) Quota: General To Station: PANVEL(PNVL)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 B RAM MALI 26 Male S5 0008/ SU Booked
2 prakash 27 Male S5 0007/ SL Booked

TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Under Verification Reference No: ekt2011122303930963
TDR Zone: KR TDR Filing Date: 23-Dec-2011
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

ram mali
9490827900

The Indian Railway

Sub : ( Regarding Enquiry by Crime Branch & seizing of my BCM 2008-09 AMU, Aligarh, I-D Card)

Sir,
This is very kindly informing to you I Md Tahseen Reza, a bonafide student of MBA (Previous), A.M.U., Murshidabad, bearing an Enrollment number : GC-3704, Faculty number : 11-MBAW-33. While I was travelling from my home town Samastipur to Aligarh, on 08/Feb/2012 from Swatantrata Senani Superfast Express (Train number : 12561, Coach Number : S-3, Birth Number : 33, PNR Number : 6106559168), at around 06 pm. On Muzaffarpur Station, around 6 unknown people approached towards me, at my birth, who were saying about themselves being from Crime Branch, had enquired to me for about 2 hours regularly.

They had taken my photograph from their mobile, and also taken photograph of all the ID cards, which was along with me, and they had E-mailed it to several places. They had seized my B.C.M. (2008-09 AMU, Aligarh), I-D Card, and when I asked for the reason, they replied, that, it’s a part of their work. All the work had been done with the full support and co-operation of T.T of that particular train. So, it is supposed to be, that T.T is knowing them (all 6 unknown people) and will recognize them, if needed.

They had mentally harassed me, regularly 2 hours, even after showing my all proofs of being innocent, and they were forcing me to accept the false statements.

So, I request you to kindly look into the matter deeply, and please release & return my seized B.C.M. 2006-07 AMU, Aligarh 1st year ID Card, and also it should be reported to me regarding the whole matter along with its internal matters. I will be highly grateful to you for the above, forever.

I had filed FIR at proctor office AMU, Aligarh (having dispatch no. 1164, dated : 09/02/2012) and same had been forwarded and received by GRP, Aligarh railway station, which I am enclosing along with this application. Also, I had made a complaint against that T.T (complaint number : 29, dated 09/02/2012) at Aligarh railway station around 4:00 pm. And its copy is also enclosing.

Yours Sincerely

Thanking You! Md Tahseen Reza
Dated : 16/Feb/2012 Vill : Bakhri Buzurg
P.O. : Rupauli
Distt. : Samastipur
(BIHAR) 848132
Contact : mdtahseenreza [at] gmail [dot] com
Mobile : +91-76314-94925.

i have 4 e ticket confirm of garibh rath.2 waiting ticket booked from station can we all 6 passanger can travel in garibh rath

hi

i need one help i was booking ticket by bangalore to davanagere
today is depuchar but i not traveled i will get refound or not.

soma

Dear Sir,

Yesterday i a book ticket in Lokmanya tilak express Train number 11014 from Bangalore to Daund Jn dated 25/1/2012 in Tatkal, the amount is deducated from my account but i have not got ticket confirmation either by SMS OR MAIL, even i check in my booking history their was no ticket . So please let me know weather i get my money back or not.

With Regards
Dinesh Kadam

i tried to book the e ticket through your site irctc.co.in today(23-01-2012) about 2:00-2:30. the site was so slow after i clicked the "pay" button. though net speed was pretty good.. the page got hanged. i checked history and no ticket was there. later i checked my mini statement in atm, and found that rs183 was deducted from my account.now what should i do? want to know in how many days, the amount will be refunded.
details are enclosed below.:

train no. 16041
from station mas(chennai central)
to station allp(alleppey)
class SL(sleeper)
journey date 18-02-2012.
booking date 23-01-2012.

passenger name laxmi
age 63 (senior citizen)

please do tell if any other details are required.

thanks,
laxmi.

sir I have booked a ticket in tatkal scheme and after verifying the ticket,I have noticed that the ID number on the orginal ID card and the entered ID number on the ticket do not match.They differ from one single digit.Will it result in any problem.Is there any solution for that.Please reply soon my journey date is 18-01-2012 at 16:15 i.e tomorrow

I have ticket for tommorow train from salem to chennai and it is connects to another train from chennai to howrah now I want to travel todays train because on afraid of train timings if tomorrow train will late I miss the connecting train. without any reservation if I can travel to todays train by using of tomorrow ticket.

Hi,

Good Morning!!

Pl treat My filed TDR as cancelled,

It's wrongly filed...

Details are as Below:-
Name of Passenger:- Himanshu Kolpe (M) 25 Yrs
PNR No. 8551440930
Date of Journey: 29/12/11
Train No. 19109

Sorry for the inconvenience caused....

Regards
Himanshu Kolpe
+91-9724-804408

Would I be allowed to travel in a chair-car train like Gomti express (from Lko-Gzb) with a waitlist i-ticket or a window ticket. In case yes, then can I travel in any of the classes (for which the booking is done) or is it restricted to non-chaircar classes like 2A or 1A only?
Request you to please respond asap, as have to make the required arrangements accordingly.
A prompt response would be highly appriciated.
Thanks.

Hi,

I have one request to save UGLY DEATS in railway platforms.

In Metro train there is no gap between platform and train (while when train stopes in station)

so please close the gap between platfom and increse the platform height to the train in indian railways (waste steps fixed in the train which really dangerous and taken many lives.

Dear Sir/Madam,
I was booking train ticket in online from mumbai to mathura in janta exp journey date ON 5/2/2012, Booking Date 23/12/2011 at that time page was expired, my ticket hasn't booked but amount got deducted from my SBI account (debit card). Amount deduced is Rs.978 +Rs 978(twice). kindly reply for my query. Request to kindly refund my amount of 978x2 as i could not book the ticket kindly do needful for me. My Account No. 10872338088,State Bank of India, Bhubaneswar Branch.

Respected Sir,
I want to know if I book E-Ticket through IRCTC.co.in. Is it allowable to travel with IRCTC's confirmation message in mobile & ID proof without ticket print ?

I booked tatkal railway ticket through online and all the tickets (12 tkts) are waitinglist. As per the terms and conditions, the e-ticket will automatically get cancelled and amt will get refund in 3-4 days. But its almost one week and the amt. has not yet credited into my account.

Sir pl send RLY Journlist Pass Details.

sir
please give discount to the passengers moving with identity proof or
we can make it compulsory for safe to the rail & passenger

what is procedure to get back the deducted amount while on line booking, where PNR no not received

Dear Sir/Madam,
I was booking train ticket in online from Ludhiana to Mumbai in Paschim Express journey date ON 21/10/2011, Booking Date 19/10/2011 at that time page was expired, my ticket hasn't booked but amount got deducted from my BOI account (internet banking). Amount deduced is 1184. kindly reply for my query. Request to kindly refund my amount of 1184.00 as i could not book the ticket kindly do needful for me. My Account No. 007010110001657, Bank of India, Mazgaon Branch.

Regards
Summaiya
Cell No 9969756011

Dear Sir / Madam,
I have lost my ticket somewhere, please tell me how can i get it.I am having the xerox copy of this ticket. Please find the details of ticket below.
PNR Number: 423-4349270
Ticket No: AA32569451
Train No:12627 (Karnatak exp) Bangalore Jn. to Jhansi Jn.
Date of journey: 21-Oct-2011
Name of passenger and Age
Prashant Tripathi: Age 29 (Male) Seat No S1,6,CK
Vibhut Tripathi: Age 24 (Female) Seat No S1,8,CK
Address: Lahar Devi Road, Sipri Bazar, Jhansi, U.P
Mb. No: 9632905111

Best Regards,

Prashant Tripathi

Today, on 17 October, we booked the ticket in Dibhrugarh Rajdhani Express for three members in AC 3 tier and it deducted Rs 3525. Our money from SBI Account deducted but we could not get the ticket or any information regarding this so far. Net was slow at that time. The no. of seat available in that train is same so we assume that our ticket was not booked but money was deducted. How to get refund of our booked ticket. We don't know our transaction ID or PNR no.

Please do reply as soon as possible

Regards

Dear Sir

I have booked 2 tickets in GT Express from chennai to Delhi on 19th-Oct in 1AC Class. Now i would like to know whether the 1ac compartment is a two birth or 3/4 birth.

Also my ticket is confirmed where as my spouse's ticket in in Waiting List 1. So is there any chance it will get confirmed and if yes , whether it will be in the same cabn?

Thanks in advance

Dear Sir,

I had filled a TDR on 5th July'11.Till now my money is not refunded. PNR Number:6457881530 Train No:12401[from PATNA (PNBE) to NEW DELHI(NDLS)] Reason for TDR:TDR for all passenger are not travelled due to one passenger conferm but rest of the wailt list so that you have canceled to my booked ticket and refund my tickect booking amount. TDR Status:CCM Registered . Reference No:ekt2011075002830243 TDR Zone: NR Refund Status:Refund Under Process. Refund Date:Not Available. Kindly take it futher and refund my money ASAP...

thnaks
Sandeep Ranjan

Dear sir/Madam,
I booked ticket at khopoli reservation counter. I mentioned details of onward ticket on single reservation form. Railway reservation ticket booker book booked separate tickets (Lonavala to Chennai Rs: 393 and Chennai to thanjavur Rs: 180) immediate I was informed to ticket booker. He told ticket have booked impossible to change. I said him, sir this is your mistake I was clearly mentioned on reservation form. I was lost my money (approximate Rs: 150) and waste time keeping in queue .He has not replaced tickets. i have attached my ticket scanned copy. Please refund to eligible ticket amount of onward. Please take necessary possible action as soon as passable. I hope & thanking you.

Best Regards

S.Rajesh

Body

Good morning sir or madam,

i was traveling on 3-9-2011 with pnr no.222-5064686- Jodhpur To Surat Than i have Driving license of Raj. and A.T.M.Card of Idbi bank with printed my Name. but T.T. said you should have a voter card. he demand 500 Rs. but i did not give and he call 4 RPF person at Marwar junction this police see my id and said this is ok person.But Mr. P. P. Meena Shab call new person at Abu Road and there 4 RPF Person and one other one man . They are khown person of T.T. Meenashab. They said you drop this traveling and go at court of Replay of Meenashab`s memo Than i told you cannot do this other passenger give me situation for give penalty and write. Meenashab take Rs.1335(4-9-11) with receipt no.B043272. now this is fact one Rpf is rong marwar junction or Abu Road. Now i come back with same id from Surat to Jodhpur(5-9-11) Return pnr.no.836-0067864.Than all T.T. Surat to Jodhpur are doing my id Driving license is ok not required voter id. Please help me for Retun my money and harassment claim and give punishment to bad man. Thanks. you may call me i am Hindi medium no.9414196641*

respected sir,

Today(09 Sept 2011) i was booking railway ticket from Belgaum to Bangalore online ,i have made payment but the tickets are not booked so i lost my cash balance from SBI bank.So please kindly refund my balance to my account no. 31690379012 .My online transaction ID - 0388975109 ,SBI Reference No.IG 66249772,this amount credited to account no. 31797290939.Please do the needful.

Thank you

Many times when we are used to some thing we fail to appreciate the value. I recently concluded a trip to the USA with family and had a chance to travel from Boston to Cleveland by Amtrak(Railway in USA). At the end of the trip I was feeling that Indian railways is far better in service delivery than Amtrak(Railway company in USA). The train started from Boston on time but it was parked just outside the station for half an hour. This was the beginning. The Shunting of additional dinner car in another station was taking so much time than what I have seen at Erode Junction. The train was traveling more like a mountain rail than between 2 major cities. Finally the train reached 5 hours late. For the number of people transported every day, the economy and facilities I feel Indian railways is doing a great job. It is so easy to complain, but, when you see the value we are getting for the money we spend compared to elsewhere in the world Indian railways truly deserves appreciation. I feel good that as the Indian railways evolves it will be one among the best in the world. I am sure as more Indians travel abroad they will come back and appreciate what they did not appreciate earlier.

Dear sir

On 14 th Aug from Bangalore to Chennai I have traveled by Brindaven express coach no d5

shall i get name and address of particular seat no

regards

Kanaht K R

I booked e ticket and on the day of journey I was required to cancel the same, but due to technical failure in IRCTC website could not get it cancelled. How will i get the refund of the same. pls cancel my ticket ... my pnr is 1251826533

I was booking my train ticket in online from HYDERBAD to CHENNAI in CHARMINAR EXPRESS ON 18/8/2011 , at that time page was expired ,my ticket hasn't booked but amount got deducted from my SBI account . Amount deduced is 322. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.(SBI ref no :IG61805894).

139 cust. care No. Reliance prepaid mob. Toll Free ya chargeble ?

I had perform journey from Kholapur (KOP) Maharashtra to Bengaluru by Train No.16590 on 30.07.2011 and my PNR No. 841-3743514 3AC B2 34 & 37. The train reached Kholapur on 30.7.11 at 13.20hrs. I went to board the train at 13.50hrs, to my surprise I saw the compartment was not cleaned/swept. I found rum/brandy bottles beneath my lower berth. Immediately I went to Station Master`s room but to my surprise it was vacant and till the departure of the train I could not meet him!. Accidently came across one Sri Manjunath who was on duty and attached to that compartment and pickedup oral arguments and told him that I will not allow the train to leave Kholapur unless the compartment is cleanerd. He promised me that it will be cleaned at Miraj since the tender for cleaning the same is operative only at Miraj. So the B2 passengers boarded at Kholapur were forced to inhale the pollutted air as the drunkeds had vomited beneath the lower berths. Will the authorities take action to see that the train leaves Kholapur only after ensuring cleaniness?

Hello Sir/madam,

I am pune based newspaper reporter wants to apply for the concession card, where to apply and get the card?

pls reply

sir good afternoon iam rameshwer lal jat from chittorgarh raj. and iam msc chemiestry boy iwant your new scheme and new vacancys my mail id -rameshwerlaljat [at] yahoo [dot] com and contect no 09828765772

I got three 2AC tickets reserved from Nizamudin to Bangalore & back by rajdhani Express with PNR numbers 242-2840287 and 413-0521985 and age of two males is 60 and another male is 58. The booking clerk has charged Rs 6160 and 6180 rupees. It seems he has charged less amount as on internet Rs 2750/ for one way for one person are given. Please clear my doubts

Sir/Madam,

I have booked a rail ticket wait listed 233/150 for dated 5/7/11 for female aged 50 years. I have not quoted ladies quata on reservation form. Pls clearify whether ladies quata will be given benefit direclty or not.

Dear Sir, I had filled a TDR on 25th March'11.Till now my money is not refunded. PNR Number:2543515138 Train No:12556[from BHIWANI(BNW) to Gorakhpur(GKP)] Reason for TDR:Train Canciled due to (Jaat Andolan) disturbance in Bhiwani and hissar. TDR Status:Forwarded to railway. Reference No:ekt2011032502337162 TDR Zone:NER Refund Status:Refund Under Process. Refund Date:Not Available. Kindly take it futher and refund my money ASAP...

Dear Sir, I booked a tatkal ticket through a railway agent but was unable to travel due to unavoidable reasons. I called up the agent and asked him to cancel the ticket but he said it is not possible. I asked him the pnr but he gave me after two days of the date of journey, ie 07-June-2011. I want to know if he has sold the ticket to someone else and if somebody has made the journey on my behalf. Please let me know how I can find the same.

respected sir; I want to give one idea about saving water, manpower and time. Now on ever station we need a water pipe running along every platform for filling the water into coaches. If the water pipe is put inside the coaches and between the coaches the flexible pipe can be put and this way the entire rake can be join together at the engine side point can be made where source of water can be connected. With this the full train can be made to receive the water once the water is connected at one place only one man can do this job need not to run putting the hoses on shoulder. And plenty of water can be saved as there will not be tap running an attended. this will not cost much as the pipes put on station same can be put inside the compartment As per my this will save water, money, time and none the coaches can go without water.

Dear Sir, I had filled a TDR on 12th Jan'11.Till now my money is not refunded. PNR Number:2544415387 Train No:12670(from Allahabad to Vijayawada) Reason for TDR:Train late more than 3 hours and passenger not travelled. TDR Status:Forwarded to railway. Reference No:ekt2011011202012331 TDR Zone:SR Refund Status:Refund Under Process. Refund Date:Not Available. Kindly take it futher and refund my money ASAP...

I want login id and activationcode for irctc mobile

i booked a ticket from chennai to jhani and i loss the takkal ticket. can i travel with my ID proof itself is enough or not?