Indian Railways Customer Care No. 139

Organization: 
Toll free Number(s): 
  • 139 (Railway Enquiry / For All Public Grievances)
  • 138 (Customer helpline number )
  • 182 (For All Security Related Issues)
  • 1512 (All India Railway Helpline Number, All states - 24X7)
  • 1098 ( Lost/Missing Child Help)
  • 1323 ( E-Catering/Book Meal)
  • 155210 (Anti Corruption Vigilance helpline)
  • 1800 11 132 (Another No. For Security Helpline)
  • 1800 111 139 (For Suggestions/Grievances Related Services)
  • 1800 111 321 (Another No. For Suggestions/Grievances)
All India Number(s): 
  • 97176 30982 (Feedback and Suggestions through SMS)

IVRS Menu: 139 (RailMadad)

  • Press 1: For urgent medical or security emergency.
  • Press 2: For enquiry like checking PNR status or Train schedule.
  • Press 3: For complaint.
  • Press 4: For refund and cancellation.
  • Press 5: For facilities for divyang and women with special need.
  • Press 6: For corruption and bribery concern.

Install App

Important Links

For Any Complaint or Suggestions

Sr No. Name Contact Number Services
1 Toll Security Helpline Number 1800-111-322 and 182 Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises. 
2 Toll Free Customer helpline number 138  The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc.
3 Toll Free Telephone No. 1800-111-139 and 1800-111-321 For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways.
The facility is available 24×7 on these numbers.
4 Railway Enquiry Customer Care Number 139 (Chargeable) For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS.

Rail Enquiry on SMS 139

Sr No. Service Name Keywords
1 PNR Enquiry SMS "PNR <10-digit PNR number>" to 139
For example:PNR 1234588956
2 Train Arrival/Departure Enquiry SMS "AD<Train number> < Station STD code>"
For example:AD 12852205
3 For Accommodation Availability SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139
For example: SEAT 12561 020611 0542 0271 SL G
4 Fare Enquiry SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139
For example: Fare 12561 020611 0542 0571 SL G
5 Train Time Table SMS "TIME<Train number> to 139
For example: TIME 14034
6 Train Name/Number SMS "TN<Train Name> or TN< Train number>" to 139
For example: TN Kalka Shatabdi or TN 14034

Railway Utilies Mobile And SMS No.

Sl. No. Purpose of SMS SMS format SMS to be sent to

1.

For Reserved Ticket Berth Status Enquiry

IRPNR <10 digit PNR No.>

Example : IRPNR 1234568888

139

2.

For Train Arrival/Departure Enquiry

AD <Train Number> <Station STD Code>

Example : AD 12859 022

139

3.

For Accommodation Availability

SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>

Example : SEAT 12561 010712 0542 0571 SL G

139

4.

For Fare Enquiry

FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>

Example : FARE 12561 010712 0542 0571 SL G

139

5.

For Train Time Table

TIME <Train Number>

Example : TIME 12301

139

6.

For Train Number/Train Name

TIME <Train Number> or TN <Train Number>

Example : TN 12301

139

7.

To Spot/Locate Train

Example: SPOT <Train Number> or LOCATE <Train Number>

Example: SPOT 12561 or LOCATE 12561

139

8.

For all the above

HELP or RAIL  

139

9.

For asking meal service

MEAL <10 digit PNR No.>

139

10.

For Tracking Your Freight Consignment

FNR <11 Digit FNR>

8860622020

11.

For cleaning of coaches during run of train itself
under On Board Housekeeping Service (OBHS) $

CLEAN <10-digit PNR number>

 

58888 

12.

For Lodging Complaints

Standard decent Message

9717630982

13.

For Security of travelling passengers specially lady travellers

Standard decent Message

182

1800-111-322 (Voice)

14.

For medical emergency, food/catering etc. & Suggestions

Standard decent Message

138

(Voice & SMS)

15 If a person does not have a smart phone then he can simply type ERAILHELP <a custom message> and send it to 56161

Coach Cleaning Request

Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number :

CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE SMS to 58888 or 9200003232

Sr No. Service Keywords
SMS Between 6:00 am to 10:00 pm
1 For Coach Cleaning PNR <Space><10 Digit PNR><C>
2 For Linen PNR <Space><10 Digit PNR><B>
3 For Watering PNR <Space><10 Digit PNR><W>
4 For Disinfection PNR <Space><10 Digit PNR><P>
5 For Electrical & AC PNR <Space><10 Digit PNR><E>
6 For Mech. Repair PNR <Space><10 Digit PNR><R>

Freight Operation Information System (FNR)

Zonal Railways Contacts

Sr No. Railway Contact Details
1 Central Railway
2 East Central Railway
3 Metro Railway Kolkata
4 North Central Railway
5 North Eastern Railway
6 North Western Railway
7 North East Frontier Railway
8 Northern Railway
9 South Central Railway
10 South East Central Railway
11 South Eastern Railway
12 South Western Railway
13 Southern Railway
14 West Central Railway
15 Western Railway

For Public Grievances Redressal 

It is a web-based portal that allows citizens to lodge grievances against public authorities in India and states. For complaints related to any departments, you have to contact Centralized Public Grievance Redress and Monitoring System (CPGRAMS) .

Railway Board Directorates

Social Sites

 

Comments

Money will be refudned

Guys if you havent got your ticket your money will be refunded with in 3 to 4 days

Money debited from A/C No 0437110067304 but PNR No not given

Dear Sir/Madam,
I was booking train ticket online from Allahabad to Salempur in Licchvi Express journey date on 20-5-13 , booking date on 13-2-13 at that time the internet session expired and the page got blocked though my ticket hasn`t booked but the ticket amount i.e. Rs 175/- got debited from my Bank of HDFC A/C no 0437110067304 (by internet banking). Kindly reply my query. Request to kindly refund amount Rs 175/- as soon as possible.My account is in HDFC Bank , Pimpri (Pune-41)
Regards,
Sandeep Kumar Singh.
MOB : 8888742300.

Dont worry your money will be

Dont worry your money will be back in your accont.......in 7 working days

about the increased fare of train

sir i have booked my tiket before the increse of fare in tikrts. now whenever i check my pnr status .... ther is written 'Pending Amount due to Fare increase = Rs.244'. so how can i paid the pending amount. i have eticket so please help me. my pnr no. is
641-6406283(E - TICKET)

Left Eye Glasses in Tamil Nadu Express at Bhopal Junction

i left my eye glasses in Coach A2, Tamil Nadu Express at Bhopal Junction on the morning of 9/2/2013. If found, please contact me by phone (09871399656), E-mail (jagota [at] yahoo [dot] com) or post at A. K. Jagota, J-1304A, Palam Vihar, Gurgaon, HR 122 017.

can i change my boarding station?

Hello Support,

i have done a confirm reservation from Jharsuguda to Pune in 22846-HTE PUNE EXP for 26 feb 2013.
my boarding point is Jharsuguda. But i want to change it to Raipur.

Is it possible to change the boarding point ?

And what will be the procedure for that.

Regads,
Rupak Choudhury
mob: +919975627338

Inquiry for special train from Ahmedabad to Allahabad

As said in subject line we would like to know Is there any special train OR extra train travels from Ahmedabad to Allahabad for KUMBHMELA during 15th January to March 10?

Sir, I want to fax MP quota

Sir,
I want to fax MP quota reservation form to Ahmedabad Jn. to Falna .
The ticket to be not confirmed
Please send me the Emergency Quota fax number for concerned reservation office.

Thanks

money debited from Account. but ticket is not book

I was booking train ticket in online from Ahmedabad(ADI) to Varanasi(BSB) in BSB Express journey date ON 07/03/2013, Booking Date 9/01/2013 at that time page was expired, my ticket hasn't booked but amount got deducted from my UBI account (Debit card). Amount deduced is 1308.74
Thinking there could be a problem on my part, I tried the same thing again after some time but the whole
procedure was repeated all over again & I lost another Rs. 1308.74 without any reason.
kindly reply for my query.

Regards
amit k singh

Money debited from A/C No 68006424724 but PNR No not given

Dear Sir/Madam,
I was booking train ticket online from Bangalore to Pune in Lokamanaya TT Express journey date on 13-2-13 , booking date on 5-1-13 at that time the internet session expired and the page got blocked though my ticket hasn`t booked but the ticket amount i.e. Rs 1330/- got debited from my Bank of Maharashtra A/C no 68006424724 (by internet banking). Kindly reply my query. Request to kindly refund amount Rs 1330/- as soon as possible.My account is in Bank of Maharashtra, Ext Narhe (Pune-41)
Regards,
Sudhanshu tripathi
MOB : 9029252334

money debited from my account but PNR is not alloted

Sir,
i made a payment for reservation of 2 railway tickets of Gorakdham express(12566) from New Delhi to Lucknow by using my PNB debit card, my balance has deducted from my account for the reservation but session was expired on internet... please do let me know if my tickets have got reserved or not because i did not receive message regarding PNR number ... , kindly refund my balance into my account... i hope for the sooner response..

regards
sudha srivastava

Processing of TDR filled ticket.

Can you tell me how much time did railways take to refund the amount in case of train cancellation when TDR is filled.

query

I just want to know WHAT GNWL stands for after booking a railway ticket online???

regarding refund of not booked tickets

Sir, I had booked online ticket from Latur to Pune. I made a payment for reservation of railway ticket from Latur to Pune by using my SBI debit card, my balance has deduct from my account for the resvervation but session was expired on internet... please do let me know if my tickes have got reserved or not... if not,, kindly refund my balance into my account... i hope for the sooner response.. Please try to reply me as early as possible

thank you,
Pavan Kulkarni
Mob. no. 8087884997
pavan_kulkarni75 [at] yahoo [dot] com

Tatcal ticket cancellation

Dear sir/madam,
I have booked TWO tickets in Two tier a/c for CHENNAI EGMORE to RAJAMUNDRY on 07.12.2012 . booking amount is 2760 rs+tax.i try to cancell my two tikets,i don't know for the refund amound for tatcal tiket cancellation. Kindly do the refund in my account .....
( My PNR no-[4447065588], Train no-[17643] )
I'm sorry to say can you please change tatcal ticket cancellation format, we are not conveniant for this refund problem.............

file tdr for refund unused tickets

sir, IBOOKED A E TICKET FROM JHANSI TO MUMBAI JOURNEY DT 14-11-2012 BEARING PNR NO 2503583781 BUT DUE TO CONECTING TRAIN WAS LATE SO I COULD NOT REACH JHANSI STAION TO CATCH THE TRAIN , YOU ARE REQUESTED TO PLEASE FILE TDR AND REFUND MY DUES TO MY A/C .

Refund of Ticket Booked on my Credit Card

I had booked a ticket on 19/11/12 by 1st Class from Secundrabad to Nanded vide PNR No. 4446699166 which was cancelled on 20/11/2012 vide reference No 182154. While trying to book this ticket, I was charged twice as an error had occured but my credit card was charged? The reference No provided by the credit card Co is 181749 You are requested to kindly refund a sum of Rs.2080/- charged twice for the same ticket.

please send passenger train.............

Dear sir / madem

Please send the all trains available at tatanager to dhanbad root.

Unsuccessful Transaction

I tried to book my train ticket from Bangalore to Mumbai on the 14th of November 2012. The transaction failed and the refund was processed, its already more than a week but the money taken out from credit card account has not been reversed.
The date of booking: 14th of November 2012
Transaction ID:0592146776.
Please suggest how to recover the amount from the Railways.

Regards
Bishwajeet Pandey

Request

I want to fax MP quota reservation form to New Delhi reservation office from Nashik. The ticket to be confirmed is for Punjab Mail from Forozpur to CST, Mumbai. Please send me the fax number for New Delhi reservation office.

Your Company Iam Member

Village to Dei Tehsil Nainwan District Bundi Rajsthan

Regarding Tatkal Cancellation

hello

Sir/Madam
Actually on i had the sampark kranti 12469 tatkal quota ticket with waitlist of 2 AC(3 tier) but it was important for
me to reach home that why i decided to board the train, but at the last moment whwn the train started running
,I got the confirmed sleeper ticket from the agent with a different name. So, Is there any way to get my tatkal money back.
DO REPLY.

i need railway contect no

dear sir ji
i am booking my railway ticket last 3 month what ticket is no conform i am chack the stasts waiting 61 this is my pnr No 870-4773397 also yesterday i am booking tatak ticket wait list also 16 this is pnr no 810-7697015 same date 9-11-2012 i am cancel 1 ticket pls give advice witch ticet i am cancel

please help me

Thanks &regards,
Purshottam bhatav
cell 9029617872

Advice

Dear Brother.

As for as my concern about your problem, you should wait till 08-11-2012 because Final Chart List is not prepared. When Final Chart List will be finalize then you should check your both PNR No. and after that you can take decision about your Ticket. Which is better……….
Thanks.
Cell No.: +91-8604169271

Regd: Tatkal Booking

Sir
Let me know
1 train is starts its journey(X) on 9.11.12 & it reaches to my station (Y), from where i will pick up the train is on 10.11.12, i have to go (Z),
so what is the tatkal booking date is 8.11.12 or 9.11.12 for Y.
Just feed me back at the earliest.

With Regrds
Dipak
09787962637

New Train

Respected Sir,
There are many people who are travelling from Aligarh to Jaipur. Apart from that many people have only takes a bus to reach Jaipur. So it would be great if you could make some arrangement for stopping any express in aliagrh . Hoping to get a positive response from you.

pnr no. confrmation

dear sir plz my ticket no-08342121 h plz mera pnr no. send kar do mera pnr no. ticket per clear nahi aa raha h

password forget ang id is blocked

Dear sir/Mam,
I have forget my password and my id is been blocked kindly open my id and reset my password my user id is arjun16611 . kindly send it in my mail.

Thankyou

id & password

Sir, i am entering my id and password correctly but it showing id and password is incorrtect and i booked a ticket now i want to take printout how to solve this problem. thank you sir.

jodhpur emergency quota fax no

sir/madam i want to send a fax to jodhpur (north western railway) for emergency quota(e q)request.please give me the fax no.thanks
ahv nathan
09043508813

Change of Boarding Stations

Hi.......
I have booked a E-Ticket from Nagpur to Pune of which boarding at Nagpur.
But now i have to changed the Boarding station from Nagpur to Badnera. So can i do it in E-Ticket & How?
Please reply me fast..
Thanks
Sachin
8087200909

Cancellation of Railway pass

Respected Sir,
We planned to go to Guntur, the starting week of this month and my Dad wrote the Railway Pass, but unfortunately couldn't make it to have a trip and we didn't book the tickets yet. So now we are planning to cancel the Pass. My question to you is that if we cancel the pass, will that Railway Pass be wasted or can we take a fresh pass by cancelling the previous one if we want to go out of station. Since already one pass has been gone in the month of January, so i want to ask that can we cancel this present Railway Pass which we wrote to Guntur since we didn't book the tickets yet and take a fresh pass, if we want to go out of station?

non refund of amount on cancellation of ticket

I booked a ticket (2nd AC) on-line in Train No. 12657,scheduled to depart on 10-10-2012 time-23:14 from Chennai Central to Bangalore. Thereafter I cancelled the said ticket on 09-10-12 PNR No. 4145601429 but amount of Rs 685 was not refunded to my account

Now, I request to return the amount of Rs. 685.00 immediately to my account in Bank.

Thanks & regards
george lazarus
8867121917

Gurvayur Express stopping at Lalgudi

Respected Sir,
There are many people who are travelling from Lalgudi - Madurai,Guruvayur & from Madurai to Lalgudi. Apart from that many people starts from chennai who are coming to Lalgudi gets down in trichy junction & takes a bus to reach Lalgudi. So it would be great if you could make some arrangement for stopping Gurvayur express in Lalgudi. Already this request has been raised to Divisional Railway Manager, Trichy. Hoping to get a positive response from you.

BALANCE DEDUCTION

dear irctc
i made a payment for reservation of railway ticket from gorakhpur(UP) to new delhi by using my visa hdfc NET BANKING, my balance has deduct from my account for the resvervation but session was expired on internet... please do let me know if my tickes have got reserved or not... if not,, kindly refund my balance into my account... i hope for the sooner response..

thank you
Manish chandra
( FoodTechnologist)
9506064446

LOST OF RESERVED TICKET FROM KALYAN TO AURANGABAD.

Dear sir
I have lost my reserved ticket journey date 15/09/2012.
Ticket from kalyan to Aurangabad of deogiri express 17057.
How I will get refund or is their any way for journey.
Regadrs
mkshendre
9320256242.

Ticket cancelled but not refund money

Dear sir i booked one ticket pnr no.2440428568 spn to hpu...i canselled this ticket before three days ago.but not refund my money in my account. pls check regards harendra kumar

for pantry car in 18606

dear sir please give pantry car in 18606 jyg rnc ex. rituraj mob_8092816646

Transaction timed out after payment was made.

September 10th, 2012, Pune, MH.

I tried to book Pune-Mumbai ticket by 12124 Deccan Queen Exp. by my office computer.
After I made the payment of Rs. 106 by debit card, I never received any e-ticket;
but the money was debited from my a/c.

Thinking there could be a problem on my part, I tried the same thing again after two hours, but the whole
procedure was repeated all over again & I lost another Rs. 106 without any reason.

Where can I lodge a complaint to at least get my money back, as I tried the regional number who said hey don't handle grievance redressal calls, gave me another number to call which was "non existent".
139 was the number I tried next, but that turned out 100% useless about lodging a complaint.

Any & all help appreciated.

AGAINST TICKET RESERVATION OFFICER

AGAINST TICKET RESERVATION OFFICER
Dear Sir
My self is bishwajit singh from kolkata , i want to booking counter (hatibagan reservation kolkata ) counter at 8.10 am in morning , i found only 7 to 10 people are there.i stand in front of counter no. 3 . The person told me it will take some time take your ticket from other counter and he put the close counter at 8.15 am There was no CC TV Camera . i will waiting in counter no 1 , and i surprise that he keep doing the booking for the BROKERS, not only he doing in counter no 1 she is also doing the same , when i asked for what you doing madam ,she told me you want your ticket or not .is this
indian Railway . we are hope less , i was waiting for 1/2 hour for my ticket booking . I want to TICKET RESERVATION OFFICER to make the completion about that . all the counter person was come to me and saying what ever you can do .
I am requesting to the hair Authority to please cheek (hatibagan reservation booking counter kolkata) you will found the true.Please take some action against them.
I am expecting the replay from your side also.
singh [dot] bishwajit5000 [at] gmail [dot] com

emergency quota

please send Emergency Quota Fax numbers
thanks

No Refund of Money taken out from my Bank

Dear Sirs,

I booked a ticket (2nd AC) on-line in Train No. 13287, South Bihar Exp on 30 Aug 2012 from Raipur Jn. to Jharsuguda Jn. for my journey to commence on 03 Sep 2012.
Everything was going o.k. while booking my ticket in Internet. Suddenly in the issue of "Make Payment" the required amount of Rs.646.00 got transferred from my account in AXIS BANK LIMITED, the link got failed in my PC due to some Server Problems in Railway Server and my ticket could not be issued.

But the money got transferred from my Bank account , still it has not been refunded to my account. I can not show any Transaction Id as no complete transaction was done and only AXIS bank has given an Id as ICONN/53602879/300812.

Now, I request to return the amount of Rs. 646.00 immediately to my account in Bank.

Thanks & regards
Malay Kumar Mukhopadhyay
09575821446

No Refund of Money taken out from my Bank

Dear Sirs,

I booked a ticket (2nd AC) on-line in Train No. 13287, South Bihar Exp on 30 Aug 2012 from Raipur Jn. to Jharsuguda Jn. for my journey to commence on 03 Sep 2012.
Everything was going o.k. while booking my ticket in Internet. Suddenly in the issue of "Make Payment" the required amount of Rs.646.00 got transferred from my account in AXIS BANK LIMITED, the link got failed in my PC due to some Server Problems in Railway Server and my ticket could not be issued.

But the money got transferred from my Bank account , still it has not been refunded to my account. I can not show any Transaction Id as no complete transaction was done and only AXIS bank has given an Id as ICONN/53602879/300812.

Now, I request to return the amount of Rs. 646.00 immediately to my account in Bank.

Thanks & regards
Malay Kumar Mukhopadhyay
09575821446

No Refund of Money taken out from my Bank

Dear Sirs,

I booked a ticket (2nd AC) on-line in Train No. 13287, South Bihar Exp on 30 Aug 2012 from Raipur Jn. to Jharsuguda Jn. for my journey to commence on 03 Sep 2012.
Everything was going o.k. while booking my ticket in Internet. Suddenly in the issue of "Make Payment" the required amount of Rs.646.00 got transferred from my account in AXIS BANK LIMITED, the link got failed in my PC due to some Server Problems in Railway Server and my ticket could not be issued.

But the money got transferred from my Bank account , still it has not been refunded to my account. I can not show any Transaction Id as no complete transaction was done and only AXIS bank has given an Id as ICONN/53602879/300812.

Now, I request to return the amount of Rs. 646.00 immediately to my account in Bank.

Thanks & regards
Malay Kumar Mukhopadhyay
09575821446

No Refund of Money taken out from my Bank

Dear Sirs,

I booked a ticket (2nd AC) on-line in Train No. 13287, South Bihar Exp on 30 Aug 2012 from Raipur Jn. to Jharsuguda Jn. for my journey to commence on 03 Sep 2012.
Everything was going o.k. while booking my ticket in Internet. Suddenly in the issue of "Make Payment" the required amount of Rs.646.00 got transferred from my account in AXIS BANK LIMITED, the link got failed in my PC due to some Surveyor Problems in Railway Surveyor and my ticket could not be issued.

But the money got transferred from my Bank account , still it has not been refunded to my account. I can not show any Transaction Id as no complete transaction was done and only AXIS bank has given an Id as ICONN/53602879/300812.

Now, I request to return the amount of Rs. 646.00 immediately to my account in Bank.

Thanks & regards
Malay Kumar Mukhopadhyay
09575821446

Regarding the refund of failed transactions.

Sir,
As many i too am a regular train user and for the booking and cancellation of train tickets use your web services. You might be aware that while booking tickets through your site irctc.co.in sometimes due to problems the transaction fails. In the process of which the price is deducted from our account which is later refunded. But to my great astonishment i have six settlement which are yet to be refunded this year. It was only recently that i became aware of the fact while rummaging through my account. Please suggest solution for the above.

amount deducted

REFUN MY AMOUNT AS SOON AS PSSIBLE. PLESE REAPLY ME. ON MY EMAIL sanatextile [at] ymail [dot] com
(reference no.0550798816)

REFUND MY AMMOUNT

DEAR SIR/MADAM I was booking train ticket in online from BANDRA to PANIPAT by SWARAJ EXPRESS on 27/08/2012. The booking date 26/08/2012 time page exrired.My ticket hasn't booked but amount got deducted from my ICICI BANK (internat booking) kindly reaply my quree . I REQUEST YOU TO REFUND MY AMOUNT IN MY ACCOUNT 138605500116 (reference no.0550798816) I hope you return my amount. javed Qureshi from surat mobile 09879324437

how to get refund of my money back

I booked the ticket for myself and my cousin from MGS to HWH for the train 12308-JU HWH SUPFAST and from HWH to VSKP for the train Falkanuma EXP. but due to first train delay i missed the second train so is there any possibility to get that second train fare charges...

Regarding Very Poor Quality Food in Train and Misbehave

Dear Sir/Madam,
My self "Deepak Verma"doing job in Sahara India, Gurgaon. On dated 19AUG2012, I started my journey from Kota to Faridabad by "Golden Temple Mail " in AC 2 Tier, seat no. 19(LB) with PNR no. 8558780865. During afternoon I ordered a lunch in the Train Pantry (irctc) and i paid RS 60 for this lunch. After some time i got the lunch which was very poor in quality and without water glass. When I asked pantry boy for the water glass with the meal then he said to me there is no water glass with this food and also we are not providing Salad with the meal.

After this, I said that pantry boy go and sent your Pantry Manager to me because I want to talk with your Manager regarding this matter but he (Pantry Manager) did not come. I said to so many Pantry Boys Please send your Manager along with complaint book.

After 3 hours, Pantry Manager came (Mr. Dharmendra Singh) but without complaint book and started argue with me and at last he did not give me complaint book.

Mr.Harpreet Singh Sodhi (Chief Ticket Inspector, Ratlam) was there and seing this complete matter. I you have any doubt, you can asked him( Sodhi Sir).

Please do come corrective action over this and take action as soon as possible.

Feel free to contact me at any time.

Thanks & Regards
Deepak Verma
Sahara India
(Food Technologist)
09899646842
Gurgaon.
Email Id:- deepak_rbs007 [at] yahoo [dot] co [dot] in

trainNo.14311schedule and accomodation(train availability)differ

Dear Sir.
This is to bring to your notice that the train no.14311 Ala Hazrat Express at Ahmedabad runs on Wed, Fri, Sat & Sunday to Bhuj as per schedule shown on internet. But while booking a ticket from ahmedabad to bhuj on 21.10.2012 (SUNDAY) THE INFORMATION IS THE TRAIN DOES NOT RUN ON THAT DAY. HOW IS THAT ?

Please look into the matter and reply on my email so that the mistake can be corrected on your part and I book the ticket.

Thanks.

Hi santhosh here Today

Hi
santhosh here

Today bangalore trains running or not

prn no is not print clear

Dear Sir/ Mam
Pl. inform me immediately
my prn no is not print clear.

Train No 12381,
DOJ 16/08/2012

Name: Anil Kumar
Age: 28
Sex: M

Railway stations facilities

Dear Manager/Authority,

Its very sad situation at all main railway stations like delhi/pune/mumbai/HBD and other that there are no clean & easy private retiring/waiting rooms for connecting passengers.

If some family wants to travel from pune to rudrapur (uttaranchal) via delhi then there is gap of many hours. People want to become fresh/rest for few hours. Please try to eastablish PAID `public-private PARTNERSHIP ` ``Rest-room facility`` on hourly basis in all categories like Non AC/AC/DELUX.

On NZM railway station retireing rooms are congested & so dirty that any body will feel nauseated.

We are forced to take near by costly .Hotel.

Secondly coolie system should be changed to coupens system.For small bag 15 Rs. Medium bag Rs.20- Large bag 30 Rs. coupen should be issued at various counters & coolies should follow that.
Its (REST ROOMS)realy a great problem.

Please forward & review.

Regards

Froud at Mumbai Central

Dear All,

i face the problems there are so many agent at Mumbai central they cheat the passenger to saying that they will confirm the ticket they have the setup with railways official

and some official are also helping them, in my case they took 1200 Rs to confirm my ticket in 3rd ac and they gave me a tc name Sudhir Patel coach BX 1 seat 46 i seen there was no coach on that name i ask 02 T T where this coach are attached in this train they said yes walk forward then i met a passenger i was asking to coach attender where is BX1 coach then passenger told me beta you confirm your ticket from agent i said yes he told me forget that they cheated you then i went to sleeper class and travel as wait listed passenger, train attended told me everyday people like me coming in the train why government are not doing any thing on that.

at the time of my conversation i seen police official and railways official are talking to those agent.

so dear passenger please aware with those cheater

Thanks
Jaldeep

poor food quality in mumbai-howrah doronto exp.

Dear sir

I had travel about 10 times in Doronto exp. Each time we got very poor quality of food provided by Irctc specially lunch & diner. I have been complaining Irctc Kolkata through mobile & also had discussed with pantry car manager Mr Banerjee but no result till now. Now I will be traveling with my family on 8/8/2012, (PNR no: 8104566491) in mumbai - howrah doronto exp. This time if I don't get better quality of food, I'll complain again.

Regards,
Amitava Chakravarty

Stopping Vaigai express train in srirangam

Respected Sir/Madam,
There are many people who are travelling from srirangam - madurai & from madurai to srirangam. Apart from that many people starts from chennai who are coming to srirangam gets down in trichy junction & takes a bus to reach srirangam. So it would be great if you could make some arrangement for stopping vaigai express in srirangam. Already this request has been raised to Divisional Railway Manager, Trichy. Hoping to get a positive response from you.

Requesting for an additional train from trichy to bangalore

Dear Sir/Madam,

As we have only Mysore- Mayiladuthurai express which passes Trichy, Tamil Nadu. There are plenty of them who travels from Trichy to Bangalore & vice-versa. I kindly request you to consider this & take a necessary step in order to make people comfortable. This train can pass via Srirangam, Lalgudi, Ariyalur, Virdhachalam, Salem etc. We already had this special train an year before but unfortunately we lost that train (service/facility cancelled) though it produces good revenue. The worst part was the train service was cancelled just before the festival of Diwali.

pets allowed or not in first AC

Pls provided the details for pets allowe or not allowed in first AC .

I lost my office check

Hi ,
I forgot my office check in VIJAYAWADA AC WAITING ROOM on 23rd july morning. Actually I thought it is in my purse. But it was not in my purse and bags. Where can i give complaint about this. Can you provide the phone numbers?

Thanks
Raju

cancellation of RLWL ticket

sir/mam
i booked my ticket, but its showing RLGN.. and my journey is on 1st august, so if cancelled it now wat will be the charges thn for the cancellation of ticket

refund of paid amount

dear irctc
i made a payment for reservation of railway ticket from belthara road (u.p) to anand vihar term. by using my hdfc net banking, i got a text on my mobile that my balance has deduct from my account for the resvervation but session was expired on internet...& the reference no. is 711115217 please do let me know if my tickes have got reserved or not... if not,, kindly refund my balance into my account... i hope for the sooner response..
thank you

manish
mob. 9587341958

Theft of mobile phone in train (malwa express) near jhansi.

Name- Ayush
Address- #5106,sec-38 West Chd.
Phone model- Galaxy y duos ( GT-S6102 )
Last used no. - 9855922531
Contact no. - 9815504171

Respected
Sir/Madam
My phone had been stolen on 29.06.2012 during my journey from Ambala to Bina in Malwa express (Indore-Jammuwati) near Jhansi. My coach no. was B1 and Seat no. - 18,20,21,22, as we were four members. It was 1.00am (approx.) at that time. One passenger came at that time and attendant of that coach whose name was Mannu Badoria came to attend that passenger. I suspect him for the theft of my mobile as no other person could enter in the coach. He also did counting of pillows and sheets at night time which was noticed by my mother and by that passenger, quite objectionable at that moment of time when all were sleeping. Therefore i request you to look at this matter as soon as possible so that these kind of thefts could be stopped in the train and kindly try to trace my mobile using its IMEI No : 352272052288577

chart not prepared ??? how ?

i am travelling today 30/06/12 from KIR to NDLS starting at 16:15 by GHY RAJDHANI EXPRESS .
This train is started from Guwahati express at 07:05 , but it is still showing train chart is not prepared . how is it possible ? my ticket is WL 1 at 0830 am today 30.06.12 till now ?? how ??? Indian Railway is crap and you cant talk to anybody trough 139 , and if you call central or north railway they are not help ful . F****rss... not helpful at all ..

Commendations

On our visit to India this time, I was very impressed by the world's greatest railway system in which we can all take pride. I can see many improvements and increase in efficiencies, thanks to some of Laloo Prasad's initiatives. I love traveling in India, especially through Kerala by train. I will continue to steer friends visiting India toward railway travel.

On May 18, one of my relatives forgot her carry-on baggage on the Kochuveli Express from Kochuveli to Bangalore. Though our initial efforts failed to turn up the item, a week later, she was very surprised and delighted to retrieve it. I would like to especially commend Air Conditioning Technician, Mr. Ajay Kumar, who maintained our coach, and was instrumental in working with the TTR in doing the needful. These two gentlemen made our railway trip a pleasant and memorable experience. Please pass on our grateful thanks to these two.

single cancellation

I want to cancel one out of five tickets ,booked from railways reservation center.Is it possible ???

deduction of money

dear irctc
i made a payment for reservation of railway ticket from jalandhar (punjab) to new delhi by using my visa master hdfc,, i got a text on my mobile that my balance has deduct from my account for the resvervation but session was expired on internet... please do let me know if my tickes have got reserved or not... if not,, kindly refund my balance into my account... i hope for the sooner response..
thank you

CONFORM MY TICKET

SIR, I BOOKED ONLINE TICKET ATTUR TO CHENGALPATTU USING SBI NET BANKING MY TICKET NOT CONFORMED BUT MY BALANCE CUT 145 rs FROM SBI. MY ACCOUNT NO 31938291710 MY REF NO 05147551761gb206901

missing goods in railway booking

Sir, i had booked my 6 suitcases from ghy to ndls in train no. 12423, dbrt rajdhani exp. on dated 14/6/2012. but 3 suitcases out of 6 are still missing my bilty no. is 313716/6. i had recieved the rest 3 suitcases from the ndls railway station. so i am requesting you that inform me as soon as early by taking some action & delivary me the balance 3 parcels. Thank you

Cheater TEE TEE

हिन्दोस्तान की जितनी भी रेल गाढ़ी चल रही हैं उन में जीतनें भी टी , टी तैनात हैं वो सब के सब जेब कतरें हैं ..............? कियों की एक बार मैं और मेरा एक दोस्त पंजाब से दरगाह शरीफ अजमेर जा रहे थे हम अम्बाला से बेठे थे हमारी टिकेट रात 1 बजे से दूसरा दिन दिखने लगी थी जिस का हमें कुछ ध्यान नहीं था , उस बेईमान टी , टी ने हमारे से 500 रुपे नई डेल्ही तक का ले कर जेब में डाल लिया , हमें चुप चाप सफ़र कर लेने को बोला , हम ने उस से बहुत दुआ की की हम लोग एक पंजाबी सरदार हो कर एक म्सुलिम भाई की दरगाह पैर माथा टेकने जा रहे हैं सो, किरपा हमें थोढ़ा कुछ माफ़ कर दो, पर वोह भी एक सरदार भाई था , उस ने हमें एक रुपेरया भी माफ़ नहीं किया ................

हिन्दोस्तान की जितनी भी रेल गाढ़ी चल रही हैं उन में जीतनें भी टी

हिन्दोस्तान की जितनी भी रेल गाढ़ी चल रही हैं उन में जीतनें भी टी , टी तैनात हैं वो सब के सब जेब कतरें हैं ..............?

Changing coach number on E ticket

I booked online 2 tickets from Trivandrum to Calicut and another 1 ticket from Trivandrum to Ernakulam by two seperate bookings for Parasuram Express. But the coach number for Calicut passengers are CC1, whereas Ernakulam passenger is CC2. Hows it possible to make all 3 passenger to travel in same coach?

Thatkal Train Ticket was Booked from the station .

I have Booked one train ticket from station all details are wrong in ticket even on ticket age was not visible tickt PNR Was 4759739164 and Tickt no 53947969, TC told him that he is not able to travel by theis ticket now who is going refund this tickt amount pls do let me know . my no is 7829291202.

People are Expecting better Service from Govrnment sector........
in such case who is going to help us . pls gide us on this.

AGENTS INVOLVE IN TATKAL BOOKING

Sir,

i am vinay singh from karnataka shahabad town pin code is 585229 it is town place and only one reservation booking counter is thier so today i wnet to book a tatkal ticket but before me 10 agents are thier daily they are doing buisnees
and nobody is taking action aganist them please take action immidiately to help people.

vinay singh

complaint aganist takal booking

sir,

i am from shahabad karnataka the problem is that today i went to book tatkal ticket early 5 clock morning to bangalre from 16529 udyan exp but i did not got the ticket because before me 10 people are bookies agent their daily buissness so nobody is here from railway departement to ask them how i can expect any legal action will be taken this agents give me suggestion

waitlist ticket refund charges

Waitlist ticket refund charges.
Hi,
I have booked 3rd Ac two tickets online totalling to Rs. 790/-. They were waitlisted, when the tickets were booked. The date of journey passed by and the tickets were still on waitlisted. So, my assumption was, the amount of Rs. 790/-, would automatically be refunded to my online banking account. Does the amount would be credited back to my account ?

Please help me with my understanding.

Regards,
raj

refund the amount of etickets

Dear Sir,

I was booked the eticket from IRCTC. Train no is 12413. PNR is 2661584093.
status was WL7,8,9,10. which could not confirm upto train departed. so please refund my amount.

child travelling in ac class with waitlisted ticket

Sir my wife and my three sons will be travelling on may 30 from mariyahu to ltt.Now the problem is that out of 4 tickets 1 ticket is w/L.Can my son travel who is 13yrs old with them.PLEASE REPLY

REply

Ur son cant travel seperately,but ur wife can

Yes, all 4 passengers can

Yes, all 4 passengers can travel and their names will appear on chart, however, ur son cant board a reserved compartment as per extent railway rules. I expect the status will change once someone else cancels tickets...

Amount deduced two times

I have booked 5 sleeper class train tickets in irctc on online from INDB to SHIVP JN on 20/5/2012 in advance for 8.7.2012. My ticket has booked but amount got deducted two times from my SBI account . Amount deduced is 843 & 843 two times. kindly reply for my query. Please return back my amount as soon as possible. Please kindly do needful for me.

preparation of Railway PNR status charts

sir,
I would like to know about the PNR chart preparation timeing (before arrival). Also indicate the rule No.

Facilities in Long distance trains

Train No. 12163/11042 Chennai Mumbai express coach 2A-- Do you provide pantry car and is the Toilet is western type?
Senior citizens find it very difficult to sit in Indian Toilets and hence 2A and 3A coach should have western toilets as well.
The above information is not provided in any of your website pages.
Features of all train coaches should be informative to the travelling passengers.
Even information regarding utilities at stations where the Train halts for 10 mins should be provided so that passengers can know about the same enroute.

refund

Dear sir
I have booked tickets for Swati A. ingawale on 15.05.2012 in General for 01.06.12
My amount was deducted from ICICI online but not received the tickets.
the refrence no is 0318271155 and amount is 119 rs.
Kindly do the refund in my ICICI account
Please confirm me with a sms about refund on my mobile number 9867860829.

mis print pnr no.

Dear Sir, My ticket no.51429492 my reservation from bareilly to saharanpur on 14may by 13307 gangasatluj exp. pnr no. in my ticket is mis print i want to know my pnr no.

SIR, ONCE TICKET BOOKED

SIR,
ONCE TICKET BOOKED WITHOUT CONCESSION CAN BE AMENDED TO SENIOR CITIZEN CONCESSION?? SIR PLEASE REPLY.

Refund of amount

Dear sir I have booked tickets for jaipur to kota on 07.05.2012 in general for 10.05.12 My amount was deducted from hdfc online but not received the tickets. the refrence no is ID [IRCTC #693740]. and amount is 683 rs.+tax. Kindly do the refund in my hdfc account Please confirm me with a sms about refund Regards upendra marvadi +919725004584

query regarding waitlist ticket

I Booked a Ticket through counter in AC 3 tier in Amritsar Dadar Exp for my family member from Manmad to Mughalsarai which is waitlist. Can I Travel in the Said train

Confirmation in Rajdhani

I have a WL12 in Rajdhani (ndls to tata) on 15th of april in 3AC. Will it get confirmed?

query

I WANT TO GO TO KOCHI IN RAJDHANI EXPRESS FROM VADODARA. QUOTA IN THIS TRAIN FROM VADODARA IS ONLY 6 SEATS IN SECOND AC, WHEREAS WE ARE 11 PERSONS WHO WANTS TO GO KOCHI FROM VADODARA. THIS RAJDHANI EXPRESS IS IN BETWEEN DELHI TO KOCHI. FROM DELHI THERE IS SEATS AVAILABLE.

MY QUESTION IS I WILL GET CONFIRM SEAT FOR ALL PERSONS OR NOT?