Such a worst Eureka Forbes team.
I have purchased Dr. Aquaguard Genius plus price of 28,000, 3 years back But every 3 to 4 months it’s giving trouble to Us.
Every time when I gave Complaint that Hyd Begumpet Branch manager & Technicians were
literally showing Stars to us.☹️
Because when I report any complaint about water purifier nobody will attend with in 1 or 2 days,
I report it several times nobody came
Atleast a single time they couldn’t give proper response.
Such a Arrogant staff, Every time they are taking 5-7days for the problem resolving.
Every time we r requesting them like Begging to them resolve the problem quickly,

&My Suggestion to People who wants to plan to Purchase the Aquaguard water Purifier,
Please don’t Buy..!!

I raised request on 14th July. Incompetent technicians visited, no resolution.
Purifier still not working.
I called multiple time, every time I called CSR was on apology spree but there was not resolution.
till this time (4th Sept ) issue is not fixed and my purifier is not working.
I really felt cheated. Once my AMC time is over I will replace Eureka forbes purifier with some better company like PureIt or Kent.

They just want to make fake promises from their product waste of the service they make con for people not rectify the issue

Very bad service. Received the filter since 2 days. But still installation person didn't came.

Am in mysore and i purchased vaccum cleaner from eurekha Forbes through the emppoyee name prakash mysore branch..if we asked the Bill he is speaking rubbish with customer means me actually I purchased 3 things from eurekha Forbes but still dint get my bill...pls ensure my bill

I was complained so many times in past for so many problem. Another problem is arised in lockdown period. I was purchased a product in EMI basis by PDC cheque dated on 15 th of every month. They were not deposited the cheque between 15th to 25th for this month. Then I was informed to sales executive and told him for inform me before deposite the cheque between lockdown period. But the amount was debited in my account today without any intimation. Now I am calling to executive but he is not picking my phone.

In above comments they all saying absolutely right the company is fraud and very bad service i complain 2 months ago but there is process zero call many times but there was no response very bad company and fraud company

Eureka RO filters not working propriy

Dear sir ,

for time 10 days i am not able to get any

Our water purifier purchased within a year had a service problem
It has been 45 days
No one answers the toll free calls
Representatives attend the calls and goes missing for 45 days
What a reputed company maintains such type of toll free and service
We have literally waited for 45 days to get the part placed in the peak of summer
This is too much

We have registered complient 3 times no response from the team Ian really disappointed with ur service persons are not working perfectly and ur complient rectification are bad .service request no. is Iam waiting For last 3days

I am really disappointed with your sales and service, it is my humble request to all the directors of eureka forbes company to contact me, this is really shame that you are loosing the 12 year old customer who has purchased more then 10 product. Sales person are really frod and your complaint rectification are bed... overall your employee makes my mind to say goodbye to eureka forbes from my life, in future i will never bye any eureka forbes item..

Before 1 yr i puchased i clean vaccum cleaner.i have some problem in this product but any custumer care or any other sources i became fadup your very poor communication service . Any satisfied answer was not given by yr company. My experience with yr company became very bogus .

Sir
I have been using aquasure filter since seven yrs and machine is in AMC.
Recently transferred to Panchkula sec 8
Called for reintallation . It worked for few hour after thatwater stopped automatically. I am tried so many time but my complaints has not been address since 72 hr. Life has become helll without drinking water.

Another surprise was that during my AMC renwal dt 29 -05 -18
My filter was replaced with old filter whose date had been 02/17.
Since my machine was handled by one person since 04 yr by MR Rafique at bangalore , i trusted him blindly and did not check the date on filter. This was pointed out by the service personnel at panchkula.

Truely speaking i did not anticipate this kind of response from your company as i have long association

I have registered a complaint saying that less than 10 months knob broken and registered a complaint to replace it .They promised within 2 Days someone wIll visit my office and rectify. After two long weeks a person came to my office on the day of Eid and he told without the bill he cannot do a free service.I have spoken to many people and they ptomieed they will send another technician and it is more than 3 months they didn’t replace it.I am planning to fake this case to consumer court. Can anybody suggest.Eirek Forbes wet and Dry vacc cleaner don’t Purchase S they are not at all bothered to their warranty what they have promised.if anyone has suggestion please send your suggestions to ktrahman [at] rediffmail [dot] com to proceed a consumer case.

kindly coordinate to send service man to repair

My service request no given but not attended

I have purchased Euroclean Srorm on 21-07-14. Your rep has not given me Guarantee/ warranty card,
Only hand written on user manual.
I want to know whether this is a usual practice or something fishy.
Kindely give me these information by return enabling me to start using the poduct.
I also have Euroclean Wet and Dry Vacuum cleaner. Fire Guard and Nova Water purifier.
Your service is very bad no body contact after sale of product and your reps. Give wrong information/promise to sell the product
I have purchased all the products from Goa.
Expect your reply by return

Dear Sir/Madam
I am proud owner of Eureka Fobes Vacuum cleaner.Purchased a long -long back.Still working fine except for the all surface cleaner brush which lost its hair significantly. Recently on 06.03.2013 purchase one such brush from DUBEY ASSOCIATES,Sec No.1,Navjeevan Vihar,Vindhyanagr,Singrauli(MP),486885.,Ref Bill No. 555 Dated 06.03.2013.The price charged is Rs.450.00.The item was procured direct from the shop,no home delivery.The same party last year on DIWALI sold me one inline Water purification system .So the customer is not new and my house NH-1,D-23 is just at walking distance. The Brand Image of the company in the mind of customer is very good but may change if spare part are not priced and delivered at reasonable rate.May please look into the price of spare part.If it is too steep,then I thinks customer like me will search for other brand.
Thanking You
PRAYAG NARAYAN TIWARI
HOD-CHEMISTRY
NTPC/VINDHYACHAL
VINDHYANAGAR
DISTT-SINGRAULI (MP)
PIN-486885
09406711163

We have a Eureka Forbes Classic Aquaguard model which is out of order since 3rd June 2012. We have lodged a complaint on their service helpline number No.39883333 on 4th June and the complaint was registered vide ticket no.0066974335 on 4th June. We have been making several follow up calls to the customer service number every day and we are promised that a technician would attend to the problem in the next hour!!!! (yet to happen!!!!!!!!!!!!)

We are totally disgusted with the casual approach shown to customer complaint redressal by a market leader like Eureka Forbes. I would definitely not recommend them to any one else for their lousy service.

I am unable to get through to any of their higher ups in their web site. Hence please take it up at the appropriate forum.

latha

i have the annual servicing contract of my purifier from 07-08-2009 to 06-08-2012. the service people has done servicing for only one year. for the year 2011 no body turned up or even bothered to inform that we are not able to do the service. what a rediculus sevice they are providing.i have lost my money also.