Aquaguard Customer Care Numbers

Organization: 
All India Number(s): 
  • 3988 3333 (With STD Code)
  • 9953254778
  • 9718182418
  • 9716887121

 

All India Local Customer Care Number

(city std code) 3988 3333 Note: prefix your city std code.

available 24x7

If this number is not available in your city then call any four metros or nearest major cities. For Delhi: 011 3988 3333, for Mumbai: 022 3988 3333 etc

Other Contact Information

SMS

SMS "AG" <PINCODE> to 566775
SMS "EC" <PINCODE> to 566775

Email

info [at] eureka-forbes [dot] com

Corporate Address

B1/B2, 701, Seventh Floor, Marathon- NextGen, Marathon Innova,
Off Ganpatrao Kadam Marg,
Lower Parel, Mumbai 400 013
Tel : 022- 3044 9700

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File Grievances

File Complaint Online

(Step 2)

Don't forget to file complaint first by calling customer care number.

File Complaint Online

(Step 3)

File here if Step 2 fails

Unresolved Complaints

If after following Step 1/Step 2/Step 3 your complaints still remain unresolved then contact CFBP and then contact ombudsman here. You can directly contact the ombudsman at 022 3044 9768; timing: on every 2nd & 4th Thursday between 2:30 to 4:30 pm. All details are also available at the company site.


Comments

Worst customer service from aquaguard

My aquagarud is not working from few days and I am facing service issue with aquagaurd, I have called atleast 15-20 times to customer care and their service supervisor but no solution still I am trying, I paid 18k for RO and feel like waste of money and trapped with eurekaforbes. Even their escalation process doesn't accept complaint raised to them by phone, you can escalate only complaint raised by online, this is ridiculous, I personally recommend every not to go with eurekaforbes as their main business is to cheat customer and when they want to sell it, they used to come every day so don't get trapped by their sellers they are biggest lairs.

Pathetic Service

I have taken AMC on 17/11/12 Aqua Guard filter is suppose to changed in May 2013. But it was not changed.
Basically I transfer machine from Pune to Bangalore on May 2013, So I contacted Bangalore Office for reInstallation and Change the filter But after calling several time to bangalore office they reinstall the machine in June 2013 but filter was not change the filter.
Again after calling several times Tech person visit my location on 05/07/2013 to change the filter but have they not changed according to them I already change the filter in pune which was due.
I think in bangalore Aqua unit does have much knowledge how many time the filter is suppose to change and well as they are not responsible .
I want my filter to change ASAP.
it is your duty that my filter was changed in pune or not not my responsibility. I have taken AMC i need my filter change
Below are the information of Aqua Guard
Customer Code : 1002882003
Contract Recp No : 1021599308
Product : Aquaguard
Model : CC
Unit SI NO : 80620
Contract Period : 17/11/12 - 16/11/15

Regards
Somen Dey
Ph : 07795407056

no service by service provider

I purchased aquagaurd water purifier model AG-SENSA SMP+ from the dealer three months ago. Your agent kept the said machine on the kichen slab and told that it can not be installed on the rack. The machine is being rusted, therefore six days ago, I requested the Customer care to install the said machine on a tray by fixing it on the wall, but inspite of repeated request for last six days, none of your staff is coming to fix the said machine. Please take your personal initiative and direct your staff at customer care to do the needful.

RO ENHANCE

Hi ,

I purchased RO ENHANCE in Mar2013. I didn't get any bill for this equipment.
I am daily complaining in customer care number 39883333.

There is no any response. But I know major person name in customer care office.

I recently called for First free service also. My complaint number is 71663941.

06.06.2013- Mani…………..
07.06.2013- Santhosh…………..

I tried above person also. But no response. I am really fed up with this customer care.

Like these type of activity, How can we refer aqua guard system to our friends and family?.. No not at all.

Whoever is seeing the aqua guard person.. Kindly solve my problem.

71663941.
06.06.2013- Mani…………..

07.06.2013- Santhosh…………..

water purifier

HAVE TRIED ALL POSSIBLE CUSTOMER SERVICE NOS OF YOURS. CANT EVEN GET THROUGH TO REGISTER A COMPLAINT. WATER PURIFIER NOT WORKING AT 142-B, Sector C , Mahanagaar, Lucknow. WHERE DO I GO NOW WITHOUGHT WATER .
HELP ME THIS TIME PLEASE. WILL NEVER EVER BUY YOUR PRODUCTS ANY MORE SO NO FURTHER BOTHERATION TO YOU.
GRATEFUL CALLING ME ON 9793666998

REPAIR OF AQUA GUARD UNDER VALID AMC

Dear Sir,

I have a aqua guard nova at my home - House No 21/4, MGSF Lucknow Cantt (UP), PIN-226001. The machine is under valid AMC since Oct 2012.
Machine was not functioning properly after servicing done by your representative at the time of making AMC in Oct 2012. I have lodged complaint with your service centre at Lucknow. Your representatives come and go after seeing the machine. But they are not able to repair the machine properly.
Consequently, I lodged complaint with your customercare.eurekaforbes.com thrice. But still the machine is not functional. I will request you to do the needful so that the machine is repaired properly.
The behavior of your representatives with respect to not providing satisfactory services is making me to loose my cool.
I would also like to inform you that is machine is not repaired immediately, I will lodge FIR with police station in Lucknow and also file a case in consumer protection court.
Thanks.

Service Support Required

Dear Sir,
This is to inform you that I didn't get Purchase(Date:08.10.2012) slip from the company side and didn't get any service on time, Their service Team taken appointment but service Engineer / representative didn't come on given time frame i will wait around 1:30 Hour , then i call back (9839066252) them,after 30 minute of my call a engineer come at my address and he has no manner to talk. when i told him i am going to complain then he talk with a great smile it means he has not feeling of customer problem.

Regards
Satish Singh
9621385555
B-1823,Indira Nagar ,Lucknow-226016

Not attending Complain

We are Allahabad bank having Staff Training Centre at Nandanpuri, Khajpura, Bailey road, Patna. We have Four Aquaguard water purifier installed at our centre. Three out of which is not working properly since last one month. we had lodged a complain to customer care on 17.10.2012. our complain docket no. is 68651624 dated 17.10.2012. our permanent customer ID is 1005236828 . after lapse of 9 days no body has came to attend the complain. we have also reminded customer care on 19.10.2012.
We are also having AMC of 3 years wef 03.10.2012 to 02.10.2014. we fail to understand why your co. is not attending complains after assurance that complain will be resoved within 48 hours. If our Trainees fell ill after taking poor quality water at our centre, all responsibilities will lies on you. We will be free to sue against you aswell.

Defective AQUASURE RO+UV REPAIR / REPLACE DEFECTIVE PARTS

Dear sir,

We have purchased the above said water purifier AQUASURE RO+UV on 18-10-12 in the name of . P. Surekha from BajaJ Electronics , Kukatpally, Hyderabad. The service / installation person came and installed on 20-10-12 . At the time of installation/ at the time of opening machine from packing Box the glass rest was in broken condition. He managed and convinced me to manage with that. I said Ok.

Now today on 24-10-12 when we want to have water from the outlet of the machine ( Tap with curved lever) found it is not working and not delivering the water. It is surprised for us the machine has started not functioning , we are very much to note your machine is so substandard . This outflow water lever is supposed to withstand for thousands/ lacks of operations with out out any trouble.

Even not crossed 4 days from the date of Installation if the machine has started troubling , I am sure that there may be many more complaints we have to face.

please look into the defective parts 1) Glass rest 2) Water outlet tap ( tap with lever ) and change immediately .

wish that there will not be any other complaints in nearing future. Other wise I may have to approach the CONSUMER FORM for justice and for a claim of refund the money , expenses , damages and compensation towards the mental tension caused with the supplied machine installed with us.

Wish you attend immediately to solve the problems and replacement of defective parts.

P. Surekha

Hyderabad

contact Number : +91 9000722207 / + 91 8008533998

Water filter not working ,Booster 4

This is inform to you that I Ravi Nagarkar , 390, Panchsheel Nagar, Nagpur.I have water filter (Booster model).This Machine's Pump is not working from 5 days. I had complaint to your local office . There is no stock of pump. My complaint no. is 68611290. Your local office No is 0712-3203964. Please look into the matter and arrange the pump as early as possible .

Regards
Eureka forbes

very poor service by aquaguard.

Sir ,

We having office in jobra road , cuttack .Its a diagnostic center.We have fitted two aquaguard system.In one of the system the AMC got over by April , 2012. We are continuously is being touch with a franchise in cuttack Mr. biswajit puhan (9338124164) but he is very reluctant to start a new AMC . And he himself is saying there is no more 1 year AMC being provided by the company.Only if you are willing to take 3 or 5 year AMC then only the service is going to be provided . But while consulting in customer care executive of kolkata. we came to know he is lying about the company and want to sell 3 year AMC.

Mr. Biswajit Puhan is a very disgraceful person without having any shame . For the last four month he is cheating with us.And last time(last year) also we were faced numerous trouble.We have repeatedly phoned many people like puhan , santosh (technician) and even area in-charge Mr. Sarkar.

Non performer of Aquaguarg Water purifier

Dear Mam /Sir,

This is for your kind information that we have purchased AG PROTEC RO+UV on 21st of June 2012 vide invoice no. 13618 of M/s Vivekanand Services, Bhilai, Distt Durg (Chhattisgarh).

During first meeting with your field officer Mr. Mishra, we informed to him that we also required TDS controller along with RO +UV. To maintain the TDS level (as provided by Kent RO+UV+TDS controller ), he was agreed and purchased TDS controller from somewhere and installed Purifier.That time TDS (100-150ppm) & Hardness(50-70ppm) level set as per WHO recommendation for drinking water. After 2-3 days, we fell bitterness in drinking water and check the TDS & Hardness (as i am also working in water treatment company) and TDS & Hardness found 40ppm and 10ppm respectively.

2-3 times your field office visit along with technical officer, set the TDS controller but again facing same problem very next day. So may times contact with them but no one resolve the problem till date.

We are very much sorry to inform you that services provided from your end is very very poor, your main target is to sale the product.

Please send your representative as soon as possible to collect your water purifier and return my 100% money.

Regards,
Deepak Bhatt
Mob. 9329024541

no free service from last 1 and half year

I am having Aquaguard infinity water purifier in my home. It was not free serviced on 08 february 2011, so i called to your service station , I have complained severals times. No response so far. Please reply
my Receipt no-169 /027008
bill date-08/02/2011

Thank you.
Shivji bhai patel.
contact no-9320601007

NON-RECEIVER OF PERIODICAL SERVICE DURING AMC

I had annual service contract with EUREKA FORBES(from 22.03.2009 to 21.03.2012).Contract receipt no.16124344.I changed my residence from QTR-D/5,IMFA COLONY-1,CHOUDWAR,CUTTACK,ORISSA to FLAT NO.203,3RD FLOOR,MISSION ROAD,CUTTACK-1,ORISSA on 20.06.2011.During last week of June,2011 service-man re-installed & serviced the aqua-guard for the last time .But after that I did not get periodical service for my aqua-guard.My contact no.9437741289/9437170051.

Please revert me

Shoddy Service Quality

To whomsoever it may concern...

This is Priyadarshi Patnaik from Cuttack Odisha...

I have been using Aqua guard for last nine years but now i am pissed off with your service ...

I have a RO model and i had called your local service desk for renewal of Annual maintaince contract...

One man came to see the machine and said that he is not carrying equipments with him so he will come the next day and address the issues...

The next day never came then i called up to appraise the thing which transpired,but to my annoyance my called turned into a deaf year...

I have 18 month daughter and i am concerned about her health...

I urge you to to take back the machine as there is no dearth of other suppliers else i will be forced to go to consumer court...

My complain no is 138...

Rgrds
Priyadarshi
09124108331

NON FUNCTIONAL RO SYSTEM SINCE INSTALLATION

GOT THE RO SYSTEM INSTALLED AT OUR OFIICE FROM PN ASSOCIATES

JAIPUR . THE SYSTEM STOPPED WORKING FROM THE NEXT DAY ITSELF SINCE THEN WE HAVE BEEN FOLLOWING UP WITH THE P N ASSOCIATES

BUT THERE IS NO POSITIVE RESPONSE IT SEEMS WE HAVE DRAINED OUR

MONEY . THIS SORT OF RESPONSE IS NOT EXPECTED FROM THE COMPANY
OF YOUR STATURE.
I HOPE IT WOULD BE ATTENDED AT THE EARLIEST

THANKS
REGARDS
ATUL SETH

9928300083

complaint for demo of vacuum cleaner

i have bought a eureka forbes vacuum cleaner in mar 12 from siliguri. the rep of vacuum cleaner promised for a demo to us at our office loc at binnaguri. no of calls have been made to them for giving us the demo as the machine bought is lying unused as operating procedure is not known to us. May i request you to direct your reps for the same

Reagarding my aquaguard service

Dear Sir/Madam,
AquaGuard

I am a resident of Jawalamukhi (Himachal) residing at v.p.o Jawalamukhi, c/o Hotel Ishwari Distt Kangra
I purchased an Aqua guard nova filter .The product catalogue clearly states about a warranty of 12 months from the date of sale which means that the product is still under warranty.
Since the purchase of the especially with the Home Service facility of Aqua Guard. no one come in my house aftar installtion.
Now I think that the Eureka Forbes Aqua Guard service engineers are rather out of control of their management or the Eureka Forbes Office guys are deliberately delaying in service so that people who are in emergency will ultimately get fed-up and will stop calling.

I would request you to please look into this matter and take proper action so that such cases does not arise in near future with any genuine customer.

With regards
Consumer detail
Kapil Sharma
Mob:-09816252111
v.p.o Jawalamukhi, c/o Hotel Ishwari
Distt. Kangra (H.P) 176031
Himachal Pardesh

Poor Service And Cheating in installation of filters

Our product acquaguard sensa water purifier was under AMC, which has been renewed last week. It is the responsibilirty of technician to check the water before and after installation of candle and before leaving the premises. The day after changing filters, we felt there is change in the water taste. On 26th March, we have asked the technician to test the water which revealed that the ppm before fileration is 360 and after filteration it is 300. Earlier, before changing the filter (3months back), it was around 100. Now we came to know that water is not getting purified. How it is possible ? Adter installation of new filers, if water is not getting purifiesd, there may be problem with new filter or new installed filer is a fake or duplicate or used ? Now eureka forbes/acuaguard has forced me to drink dirty tap water which I have never expected.
Inspite of continuous follow up no proper reply is coming
The response from the concerned is also is pathetic.
Now people has to think before they are planning to install Eureka forbes water filter

ADRESS & CONTACT No.

KIndly forward me,the contact No.,adress & name of the Company Head of "LIVE GUARD ENGINEERING Pvt. Ltd.,Delhi",the manufacturer & supliear of the product namely "LIVE GUARD WATER PURIFIER STANDARD".Kindly treat it most urgent & reply immedietely.
Thanking You!
DR.SUNIL KUMAR UPADHYAY
Mob.:09431189641

Adress & Contact No.?

Kindly forward me;the adress, name of the company Head & Contact No. of "LIVE GUARD ENGINEERING Pvt. Ltd.,Delhi",the prominent company of the Product namely "LIVE GUARD WATER PURIFIER STANDARD".

Complaint no. 86436029 dated February 21, 2012

A complaint was made on February 21 requesting service for my Aquaguard Infiniti. Till now my complaint has not been attended to. Yesterday evening, I called Customer Care and also spoke to your Service Manager who assured me that the needful would be done by yesterday (February24) evening. As expected, nothing was done.

Since the last couple of years, service provided by your organization is very poor. Each registered complaint needs to be followed by calls to senior staff till service is carried out. This too if one is fortunate that any of the staff concerned answer your call.

I have been loyal to your products for over 20 years. A rethink may be in order.

not responding

I am having Aquaguard Royale water purifier in my off. It was not serviced on 24 Nov 2011, after serviced half an hour beep is coming from the machine and no water coming, so i called to your service station , I have complained Nine times. No response so far. Please reply

from
S.M. Group
G-28, Phoenix Estate, Gogol,
Margao- Goa. 403601.
Ph. No 0832-2759894.

water purifier candles change - not attended

I am requesting since last month to change the candles of my water purifier with new enhanced green RO system for getting sweet water but your service centre at Barkathpura,Hyderabad not attending saying either there is no stock or there is no executive to attend work.Thisis what told by Sampath. If this is the condition of your service centre who is responsible for it. why should the consumer suffer for the defiency inyour service.Please reply with reasons

Serious Complaint regarding Aquaguard water purifier.

Dear Sir,
Your Salesmen brought a water purifier on 9th Jan and asked me to just look at it. Before it, i was having a five stage water purifier at my home. i told him that i won't be able to afford your water purifier at present.
after that he just fitted the aquaguard, asking to taste one glass of water. when i told him that i wont be able to pay him the amount of purifier.

The next day again i asked him to uninstall the water purifier and take it back, but he refused and told that "money is not the matter and i can pay him later"

Again he came on 20th of Jan and harassing me for money, in spite of my request for taking it back.
For taking it back, he is asking me to pay Rs 2350 with the purifier.
Therefore i request you to take some necessary step and be me informed at my following contact number-09852443016
Thank You

Complaint against Aquaguard Sales executives

Hi,

I am writing this without any hope that Aquaguard people will give any attention to it but atleast other consumers can benefit from it. I have ordered a Aquaguard Enhanced UV in Bangalore.
Sales executive Mr Nitesh Kumar K with phone 9986927335 told me that unit will be installed in not time and promised to send the person for installation. But in comng days noone tunrned up. When I called the guy he didn't pick the calls after repeated tries.
After relentless tries, he messaged me the number of his superior Mr Pavan 8050955607.
Pavan also promised me that it will be installed the next day but nothing happened and till date I am waiting for its installation.

Though there is no hope from Aquaguard team but still I would like to see if this post can make some difference.

Customer
9880790852

Incompetent service provided by Korba aquaguard service

I am currently residing in BALCO-Township Korba -Chhatissgarh.I had some problem in my aquaguard system(inova).I called Korba aquaguard service.The person came rectified and took the bill as per the procedure.Within 10 days again same problem repeated and the person again came and rectified.Within 15 days again it is not working.I doubt the technical competency of this people.Really it is highly unfortunate that company people can not detect the actual problem.I hope for the brand name of Eureka you must direct them to identify the problem correctly and then rectify the same.The response here is very sluggish.I am really upset with aquaguard .Hope you will take fast and correct action .
Regards,
Nanda.P.K- 9981994794
AGM-1200 mw O&M
QTRN0-394
C TYPE
SECTOR-1 BALCO TOWNSHIP KORBA 495684

Lack of professional attitude of sales persons

I had asked for a demo of Aqua Guard Infinity in my home.The sales person Shri Mahesh Bhalkar cell no 8928830691 was so ill equipped about the the technical details of the product that he started to bluff about the features which was evident from reading the manual.In future when ever any person is sent for demo or sales please ensure that the person is provided with adequate knowledge of the product
A Ashraf IFS
H No 115/116 Swaraj Nagar
Manewada
Nagpur

Poor Services

For last more than a year service to my pump model was very poor. I renewed my AMC with service centre at Udaipur, Rajasthan. But the company changed service centre from SN to Sangam. Now I am tossed between the both. Meanwhile, my aquaguard's candle has not been changed . & now for last 2 days it is not working...............

complaint for past 45 days - NO RESPONSE.

Dear sir,

I purchase AQUA GUARD DUO on oct 14 - 2011 for 15,000 Rs.. On same day of installation, the wall mount in the product broken. and the i am unable to use the product from the frist day of installation.

I have been complainting the customer care centre for past 40 days, every time they registered as new complaint and say "YOUR PROBELM WILL BE RESOLVED IN 24 HRS.". But still day, nobody come to attend my probelm.
VERY WROST SUPPORT .

I called the service enginer and service manager for T-nager and anna Nager SEVERAL TIME. But still no response.

Please request you to help to resolve the problem. This probelm are making me very worst

Below are my Service request numbers,

1) 85708184
2) 85731975
3) 64124029
4)85741990
5) 85742859
6)85785868 ( Last SR, i am following up the complaint)

my Details,
S. varatharajan
74/6 gurulaskhmi thunush,
padmanabha nager,
choolai medu,
chennai - 94
Mobile,
98412 95141
044 -23611584