Airtel Customer Care Numbers

Organization: 
Toll free Number(s): 
  • 121 (Airtel Landline)
  • 18001031111 (Mobile Number Portability)
All India Number(s): 
  • 0124 4448080 (North)
  • 033 44448080 (East)
  • 020 44448080 (West)
  • 080 44448080 (South)

Airtel Do Not Disturb (DND) Registry

Airtel Mobile Services

– click here to register

Airtel Landline

– click here to register

By Sending SMS

  • SMS "START <Option>" or "START <Option>, <Option>" to register your preference for receiving selective categories of promotional SMS', to 1909. (see below for Preference Options)
  • In case you want to stop all promotions, SMS "START 0" to 1909.
  • Or you could register via our dedicated IVR at 1909, from you airtel mobile or landline phone

Preference Options

  • Banking/Insurance/Financial products/credit cards.
  • Real Estate.
  • Education.
  • Health.
  • Consumer goods and automobiles.
  • Airtel Products & Services/Communication/Broadcasting/ Entertainment/IT.
  • Tourism and Leisure.

If still receiving call after registering in DND

register your complaint here.

Grievance Redressal

In case you are not satisfied with the resolution given by Nodal officers, get in touch with Appellate Officers within 3 months of resolution after the expiry of the complaint resolution time limit specified by the Nodal Officer.

Check Status of your appeal

Download Appeallate Form

Airtel Mobile All India Nodal Officer List

Working Hours: 9.30 to 6.30 pm (Mon-Fri), Resolution Time: around 10 days

Circle

Officer Name

E-Mail Address

Phone No.

Fax No.

Office Address

Delhi

Vikrant Pandey

nodalofficer [dot] del [at] airtel [dot] in

+ 91 9818334865

+ 91 9810498104

D-184, Okhla Industrial Area, Phase - I, New Delhi - 110 020.

Punjab

Pankaj Chaudhary

nodalofficer [dot] pb [at] airtel [dot] in

+ 91 9878434865

+ 91 9815298152

Bharti airtel Ltd
Plot No. 21, Rajiv Gandhi Technology Park, Chandigarh - 160 101

UP(West) & Uttarakhand

Ruchi Raj

nodalofficer [dot] upw [at] airtel [dot] in

+91 9897534865

+0522 4009399

Bharti Airtel Limited
C-31, Divider Road, Ganga Nagar
Mawana Road
Meerut - 250004

UP East

Vivek Thapa

nodalofficer [dot] upe [at] airtel [dot] in

+ 91 9935334865

+0522 4009399

Jahangirabad Palace, 12, Rani Laxmi Bai Marg, Near Tulsi Traders, Hazratganj, Lucknow - 226001

Haryana

Amitabh Kumar

nodalofficer [dot] har [at] airtel [dot] in

+ 91 9996034865

+91 9896298962

Bharti Airtel Limited, 85, Durand Road, Ambala Cantt.,133001, Haryana

Himachal Pradesh

Ajay Khanka

nodalofficer [dot] hp [at] airtel [dot] in

+ 91 9805034865

+0177 2620312

Block No. 11 A, SDA Complex, Kasumpti, Shimla 171 009, Himachal Pradesh

Jammu & Kashmir

Sandeep Rai

nodalofficer [dot] jk [at] airtel [dot] in

+ 91 9797334865

0191 2473337

Bharti airtel Limited, Ansari Complex, Sonwar, Srinagar, Jammu & Kashmir 190 001

Mumbai

Prema Pai

nodalofficer [dot] mumbai [at] airtel [dot] in

+91 9987234865

+022 40031404

Bharti Airtel Limited,7th Floor,Interface Bldg No -7, Mindspace, Link Road, Malad (W),Mumbai - 400064, Maharashtra

Maharashtra & Goa

Sheetal Lotlikar

nodalofficer [dot] mumbai [at] airtel [dot] in

+91 9987234865

+022 40031404

Bharti Airtel Limited, Vega Centre, A-Building, Shankarseth Road, Next to Income Tax Office, Swargate, Pune - 411 037

Gujarat

Shailesh Kariel

nodalofficer [dot] guj [at] airtel [dot] in

+91 9724534865

+079 40090330

Bharti Airtel Limited, Zodiac Square,
2nd Floor, SG Road, Opp gurudwara, Ahmedabad 380 054

MP & Chattisgarh

Jyoti Patel

nodalofficer [dot] mpcg [at] airtel [dot] in

+91 9893134865

+0731 4031101

Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh

Rajasthan

Sandeep Jain

nodalofficer [dot] raj [at] airtel [dot] in

+91 9928034865

+0141 4044204

Bharti Airtel Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur, Rajasthan

Karnataka

Meenakshi Bora

nodalofficer [dot] kk [at] airtel [dot] in

+91 9972534865

+080 41218070

Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore 560 029 Karnataka

Andhra Pradesh

Srilata Kanduri

Nodalofficer [dot] andhra [at] airtel [dot] in

+ 91 9959334865

+ 9140 40009906

Bharti Airtel Limited, Splendid Towers, Opp.Begumpet Police Station, Begumpet, Hyderabad - 500 016, Andhra Pradesh

Chennai

Vassim Unissa

nodalofficer [dot] tn [at] airtel [dot] in

+ 91 9952434865

+ 91 9840198600

Bharti Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu

Kerala

Radha Sriraman

nodalofficer [dot] ker [at] airtel [dot] in

+ 91 9995834865

+91 9895338715

N H Bypass, Kundanoor Jn,Maradu P O Kochi 682034. Kerala

Kolkata

Gitanjali K Murthy

nodalofficer [dot] wb [at] airtel [dot] in

+91 9831234865

+033 40060071

Infinity Building,7th Floor,Salt Lake Electronics Complex,Kolkata-700091 , West Bengal

Bihar & Jharkhand

Rizwan Ansari

nodalofficer [dot] bih [at] airtel [dot] in

+91 9934334865

+061 22273646

Bharti Airtel Limited,Anand Vihar, 7th Floor, Guinea Motors, West Boring Canal Rd., Patna - 800001

Assam

Leena Das

Nodalofficer [dot] NESA [at] airtel [dot] in

+91 9957134865

+0361 2363143

Bharti House,
6 mile Khanapara, Guwahati - 781022

North East

Wandahun Ranee

nodalofficer [dot] nesa [at] airtel [dot] in

+91 9612034865

+0361 2363143

Bharti Airtel Limited
Modrina Mansion, Shillong-793003

Orissa

Mousumi Madhusmita Pattnaik

nodalofficer [dot] orissa [at] airtel [dot] in

+ 91 9937449253

+0674 2743569

Bharti Airtel Limited,Infocity Campus,6th Floor,E-13/1,Chandak Industrial Estate,Chandrasekharpur,Bhubaneshwar-751024,Orissa

West Bengal

Sanchari Bhattacharya

nodalofficer [dot] wb [at] airtel [dot] in

+91 9831234865

+033 40060071

Bharti Airtel Limited,Infinity Building,7th Floor,Salt Lake Electronics Complex,Kolkata-700091 , West Bengal

Tamil Nadu

Vassim Unissa

nodalofficer [dot] tn [at] airtel [dot] in

+ 91 9952434865

+ 91 9840198600

Bharti Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu

Airtel Mobile All India Appellate Authority List

Circle

Officer Name

E-Mail Address

Phone No.

Fax No.

Office Address

Delhi

Radhika A

appellate [dot] del [at] airtel [dot] in

+ 91 9958444865

+ 91 9810498104

Bharti Airtel Limited, D-184, Okhla Industrial Area, Phase - I, New Delhi - 110 020.

Punjab

Himani Bhatnagar

appellate [dot] pb [at] airtel [dot] in

+ 91 9878444865

+ 91 9815298152

Bharti airtel Ltd
Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101

UP(West) & Uttarakhand

Himanshu Mehdudia

appellate [dot] upw [at] airtel [dot] in

+ 91 9997444865

+0522 4009399

Bharti Airtel Limited
C-31, Divider Road, Ganga Nagar
Mawana Road
Meerut - 250004

UP East

P Giridhar

appellate [dot] upe [at] airtel [dot] in

+ 91 9997444865

+0522 4009399

Bharti Airtel Limited, Jehangirabad Palace, 12, Rani Laxhmi Bai Marg, Near Tulsi Traders, Hazrat Ganj, Lucknow, (UP)

Haryana

Amit Chaturvedi

appellate [dot] har [at] airtel [dot] in

+91 9729044865

+91 9896298962

Bharti airtel Limited, 85, Durand Road, Ambala Cantt.,133001, Haryana

Himachal Pradesh

Gagan Kapoor

appellate [dot] hp [at] airtel [dot] in

+ 91 9805044865

0177 2620312

Bharti airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009

Jammu & Kashmir

Munish Sawhney

appellate [dot] jk [at] airtel [dot] in

+ 91 9797344865

0191 2473337

Bharti airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012

Mumbai

Vishal Gurung

appellate [dot] mumbai [at] airtel [dot] in

+ 91 9987244865

+022 40031404

Bharti Airtel Limited,7th Floor,Interface Bldg No -7, Mindspace, Link Road, Malad (W),Mumbai - 400064, Maharashtra

Maharashtra amp; Goa

Bharati Buddhikot

appellate [dot] mah [at] airtel [dot] in

+ 91 9987244865

+022 40031404

Bharti Airtel Limited, Vega Centre,A-Building, Shankarseth Road, Next to Income Tax Office, Swargate, Pune - 411 037

Gujarat

Satish Iyer

appellate [dot] guj [at] airtel [dot] in

+91 9724544865

+079 40090330

Bharti Airtel Limited,Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054

MP & Chattisgarh

Albert Hainston Fernandez

appellate [dot] mpcg [at] airtel [dot] in

+ 91 9981544865

+0731 4031101

Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar, Indore, Madhya Pradesh

Rajasthan

Lakhbeer Anand

appellate [dot] raj [at] airtel [dot] in

+91 9928944865

+0141 4044204

Bharti Airtel Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur, RAJASTHAN

Karnataka

Sharad Damani

appellate [dot] kk [at] airtel [dot] in

+ 91 9972544865

+91 9945500121

Bharti Airtel Limited, 55, Divyasree Towers, Bannerghatta Road, Bangalore 560 029

Andhra Pradesh

Manjula Menon

appellate [dot] andhra [at] airtel [dot] in

+91 9959444865

+ 9140 40009906

Bharti Airtel Limited, Splendid Towers, Opp.Begumpet Police Station, Begumpet, Hyderabad - 500 016.

Tamil Nadu

Radhika Ramesh

appellate [dot] tn [at] airtel [dot] in

+ 91 9940644865

+ 91 9840198600

Bharti Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028

Chennai

Radhika Ramesh

appellate [dot] tn [at] airtel [dot] in

+ 91 9940644865

+ 91 9840198600

Bharti Airtel Limited, Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028

Kerala

Aditya Chile

appellate [dot] ker [at] airtel [dot] in

+ 91 9995844865

+ 91 9895022335

Bharti Airtel Limited, N H Bypass Kundanoor Jn,Maradu P O Kochi 682034.Kerala.

Kolkata

Arunabh Mazumdar

appellate [dot] wb [at] airtel [dot] in

+ 91 9831844865

+033 40060071

Bharti Airtel Limited, Infinity Building,7th Floor,Salt Lake Electronics Complex,Kolkata-700091 , West Bengal

Bihar & Jharkhand

Sudipta Chaterjee

appellate [dot] bihar [at] airtel [dot] in

+91 9934844866

+0612 2273646

Bharti Airtel Limited, Anand Vihar, 7th Floor, Guinea Motors, West Boring Canal Rd., Patna - 800001

West Bengal

Harvinder Singh Jaswal

appellate [dot] wb [at] airtel [dot] in

+ 91 9831844865

+033 40060071

Infinity Building,7th Floor,Salt Lake Electronics Complex,Kolkata-700091 , West Bengal

Orissa

Venkatesh Tiwari

appellate [dot] orissa [at] airtel [dot] in

+ 91 9937044865

+0674 2743569

Bharti Airtel Limited, Infocity Campus,6th Floor,E-13/1,Chandak Industrial Estate,Chandrasekharpur,Bhubaneshwar-751024,Orissa

Assam

Brajesh Raman

appellate [dot] nesa [at] airtel [dot] in

+91 9957599118

+0361-2363143

Bharti Airtel Limited
Bharti House, 6 mile Khanapara, Guwahati - 781022

North East

Suresh Kumar G

appellate [dot] nesa [at] airtel [dot] in

+91 9612906264

+0361 2363143

Bharti Airtel Limited
Modrina Mansion ,
Shillong-793003

Airtel Fixedline All India Nodal Officer List

Circle

Officer Name

E-Mail Address

Phone No.

Fax No.

Office Address

 

Delhi & National Capital Region

Gurmeet S Sandhu

nodal [dot] ncr [at] airtel [dot] in

011-41614777

01141613579

Bharti Airtel Limited, 224, Okhla Industrial Area. Phase III. New Delhi 110020

 
 

Rajasthan

Deepti Arora

nodal [dot] rajasthan [at] airtel [dot] in

0141-4037338

0141-4027777

Bharti Hexacom Ltd., K-21, Malviya Marg,
C-scheme
Jaipur (Raj. )-302001

 
 

Uttar Pradesh East

Nupur Srivastava

nodal [dot] upeast [at] airtel [dot] in

0522-4007499

0522-4020202

Bharti Airtel Limited, 7th Floor, Commerce House, Habibullah Estate, 11 MG Marg, Hazrat Ganj, Lucknow 226001

 
 

Uttar Pradesh West

Khushi Aggarwal

nodal [dot] upwest [at] airtel [dot] in

0121-4007499

0121-4010070

Bharti TeleMedia Services,C-31 Ganga Nagar Divider Road Meerut

 
 

Haryana

Gurjeet Kaur

nodal [dot] haryana [at] airtel [dot] in

0180-4035835

0180-4042855

Bharti Airtel Limited, SCO 30, Sec 25, Transport Nagar, Near Malik Petrol Pump, Panipat 132103

 
 

Punjab

Arvinder Kaur

nodal [dot] punjab [at] airtel [dot] in

0172-4600765

0172-4600660

Bharti Airtel Ltd,Plot no. 21,Rajiv Gandhi IT Park,Chandigarh - 160101

 
 

West Bengal

Ayon Ghosh

nodal [dot] kolkata [at] airtel [dot] in

033-40016725

03340016555

Bharti Airtel Limited, DN-1, Sector ? V, Salt Lake City, Eternity Building, Kolkata - 700091

 
 

Madhya Pradesh & Chhatisgarh

Anil Rai

nodal [dot] central [at] airtel [dot] in

0755-4200460

0755 4223231

Bharti Airtel Ltd 1, Malviya nagar, Near Titan Showroom Bhopal - 462003

 
 

Mumbai

Sunil Bothra

nodal [dot] west [at] airtel [dot] in

022-40030142

022-40034003

Bharti Airtel Limited, Interface, Bldg No-7, 5th Floor, Link Road, Near Goregaon Sport Club, Malad-West, Mumbai-400064.

 
 

Gujarat

Rishi Wahi

nodal [dot] west [at] airtel [dot] in

079-40020142

079-40024003

Bharti Airtel Limited
Zodiac Square,4th Flr, Near Gurudwara,Above Vishal Mega Mart,Thaltej,Ahmedabad-380054

 
 

Karnataka

Lalit Chabbra

Nodal [dot] southabts [at] airtel [dot] in

080-41115338

080-41112348

Maruthi Infotech Center , 11/1 & 12/1, Block A, West Wing,
Koramangala - Inner Ring Road,
Amarjyothi Layout, Bangalore - 560071

 
 

Tamil Nadu

Pawan Trivedi

Nodal [dot] southabts [at] airtel [dot] in

044-42100356

044-42102356

Bharti Airtel Ltd
Oceanic Towers, 6th Floor,
101 Santhome High Road,
Chennai 600 028, - TN

 
 

Andhra Pradesh

Rajesh Sundararajan

Nodal [dot] southabts [at] airtel [dot] in

040-40000294

040-40000888

Bharti Airtel Ltd.,
6-3-1192/1,8th Floor,Block 3 White House,
Kundan Bagh, Begumpet,
Hyderabadh -500 016

 
 

Kerala

Subi C John

nodal [dot] southabts [at] airtel [dot] in

0484-4010086

0484-4010986

Airtel House, 28/243, Near Malayala Manorama, Panampilli Nagar, Cochin - 682036

 
 

Maharashtra

Rishi Wahi

nodal [dot] west [at] airtel [dot] in

020-40031234

020 40038899

Bharti Airtel Limited, 4th Floor, Vega Center, D Block, Shankersheth Road, Near Swargate, Pune - 411037

 

Airtel Fixedline Appellate Authority List(All India)

For Service Area of

Name

E-Mail Address

Tel No.

Fax No.

Office Address

 

Delhi & National Capital Region

Vikas Singh

appellate [dot] ncr [at] airtel [dot] in

011-41614690

01141613579

224, Okhla Industrial Area. Phase III. New Delhi 110020

 
 

Rajasthan

Vinay Bhushan

appellate [dot] rajasthan [at] airtel [dot] in

0141-4034338

0141-4027777

Bharti Hexacom Ltd., K-21, Malviya Marg,
C-scheme
Jaipur (Raj. )-302001

 
 

Uttar Pradesh East

Surjya Sarathi Sen

appellate [dot] upeast [at] airtel [dot] in

0522-4600150

0522-4020202

Bharti Airtel Limited, 7th Floor, Commerce House, Habibullah Estate, 11 MG Marg, Hazrat Ganj, Lucknow 226001

 
 

Uttar Pradesh West

Gurpreet Singh

appellate [dot] upwest [at] airtel [dot] in

0121-4600150

0121-4010070

Bharti TeleMedia Services,C-31 Ganga Nagar Divider Road Meerut

 
 

Haryana

Anuvesh Sangwan

appellate [dot] haryana [at] airtel [dot] in

0180-4600150

0180-4042855

Bharti Airtel Limited, SCO 30, Sec 25, Transport Nagar, Near Malik Petrol Pump, Panipat 132103

 
 

Punjab

Munish Arora

appellate [dot] punjab [at] airtel [dot] in

0172-4600150

0172-4600660

Bharti Airtel Ltd,Plot no. 21,Rajiv Gandhi IT Park,Chandigarh - 160101

 
 

West Bengal

Ashim Badola

appellate [dot] kolkata [at] airtel [dot] in

033-40016676

03340016555

Bharti Airtel Limited, DN-1, Sector V, Salt Lake City, Eternity Building, Kolkata - 700091

 
 

Madhya Pradesh & Chhatisgarh

Vikram Deshpande

appellate [dot] central [at] airtel [dot] in

0755-4221100

0755-4223223

Bharti Airtel Ltd
1, Malviya nagar,
Near Titan Showroom
Bhopal - 462003
Fax No - 0755-4223223

 
 

Mumbai

Manish Bhatt

appellate [dot] west [at] airtel [dot] in

022-40030143

022-40034003

Bharti Airtel Limited, Interface, Bldg No-7, 5th Floor, Link Road, Near Goregaon Sport Club, Malad West, Mumbai 400064

 
 

Gujarat

Rajaram Iyer

appellate [dot] west [at] airtel [dot] in

079-40020143

079-40024003

Bharti Airtel Ltd
Zodiac Square,4th Flr,
Near Gurudwara,Above
Vishal Mega Mart,Thaltej,
Ahmedabad-380015.

 
 

Karnataka

K Sharma

appellate [dot] southabts [at] airtel [dot] in

080-41115201

080-41112349

Maruthi Infotech Center , 11/1 & 12/1, Block A, West Wing,
Koramangala - Inner Ring Road,
Amarjyothi Layout, Bangalore - 560071

 
 

Tamil Nadu

Manish Singhai

appellate [dot] southabts [at] airtel [dot] in

044-42039583

044-042102583

Bharti Airtel Ltd
Oceanic Towers, 6th Floor,
101 Santhome High Road,
Chennai 600 028, - TN

 
 

Andhra Pradesh

Anil Kumar M

appellate [dot] southabts [at] airtel [dot] in

040-40000222

040-40033222

Bharti Airtel Ltd.,
6-3-1192/1,8th Floor,Block 3 White House,
Kundan Bagh, Begumpet,
Hyderabad -500 016

 
 

Kerala

Sharan Shetty

appellate [dot] southabts [at] airtel [dot] in

0484-4015201

0484-4015202

Bharti Airtel Limited, Airtel House, 28/243, Near Malayala Manorama, Panampilli Nagar, Cochin - 682036

 
 

Maharashtra

Sonali Hooda

appellate [dot] west [at] airtel [dot] in

020-40031233

020 40038899

Bharti Airtel Limited, 4th Floor, Vega Center, D Block, Shankersheth Road, Near Swargate, Pune - 411037

 

Airtel All India Broadband Nodal Officer List

For the service area of

Officer Name

E-Mail Address

Phone No.

Fax No.

Office Address

 

Delhi & National Capital Region

Gurmeet S Sandhu

nodal [dot] ncr [at] airtel [dot] in

011-41614777

01141613579

Bharti Airtel Limited, 224, Okhla Industrial Area. Phase III. New Delhi 110020

 
 

Rajasthan

Deepti Arora

nodal [dot] rajasthan [at] airtel [dot] in

0141-4037338

0141-4027777

Bharti Hexacom Ltd., K-21, Malviya Marg,
C-scheme
Jaipur (Raj. )-302001

 
 

Uttar Pradesh East

Nupur Srivastava

nodal [dot] upeast [at] airtel [dot] in

0522-4007499

0522-4020202

Bharti Airtel Limited, 7th Floor, Commerce House, Habibullah Estate, 11 MG Marg, Hazrat Ganj, Lucknow 226001

 
 

Uttar Pradesh West

Khushi Aggarwal

nodal [dot] upwest [at] airtel [dot] in

0121-4007499

0121-4010070

C-31 Ganga Nagar Divider Road Meerut 250001

 
 

Haryana

Gurjeet Kaur

nodal [dot] haryana [at] airtel [dot] in

0180-4035835

0180-4042855

Bharti Airtel Limited, SCO 30, Sec 25, Transport Nagar, Near Malik Petrol Pump, Panipat 132103

 
 

Punjab

Arvinder Kaur

nodal [dot] punjab [at] airtel [dot] in

0172-4600765

0172-4600660

Bharti Airtel Limited, Plot No.21, Rajiv Gandhi IT Park, Chandigarh 160101

 
 

West Bengal

Ayon Ghosh

nodal [dot] kolkata [at] airtel [dot] in

033-40016725

03340016555

DN-1, Sector V, Salt Lake City, Eternity Building, Kolkata - 700091

 
 

Madhya Pradesh & Chhatisgarh

Anil Rai

nodal [dot] central [at] airtel [dot] in

0755-4200460

0755 4223231

Bharti Airtel Ltd, 1, Malviya nagar, Near Titan Showroom Bhopal - 462003

 
 

Mumbai

Sunil Bothra

nodal [dot] west [at] airtel [dot] in

022-40030142

022-40034003

Bharti Airtel Limited, Interface, Bldg No-7, 5th Floor, Link Road, Near Goregaon Sport Club, Malad-West, Mumbai-400064.

 
 

Gujarat

Rishi Wahi

nodal [dot] west [at] airtel [dot] in

079-40020142

079-40024003

Bharti Airtel Ltd
Zodiac Square,4th Flr, Near Gurudwara,Above Vishal Mega Mart,Thaltej,Ahmedabad-380054

 
 

Karnataka

Lalit Chabra

Nodal [dot] southabts [at] airtel [dot] in

080-41115338

080-41112348

Maruthi Infotech Center , 11/1 & 12/1, Block A, West Wing,
Koramangala - Inner Ring Road,
Amarjyothi Layout, Bangalore - 560071

 
 

Tamil Nadu

Pawan Trivedi

nodal [dot] southabts [at] airtel [dot] in

044-42100356

044-42102356

Bharti Airtel Ltd
Oceanic Towers, 6th Floor,
101 Santhome High Road,
Chennai 600 028, - TN

 
 

Andhra Pradesh

Rajesh Sundararajan

Nodal [dot] southabts [at] airtel [dot] in

040-40000294

040-40000888

Bharti Airtel Ltd.,
6-3-1192/1,8th Floor,Block 3 White House,
Kundan Bagh, Begumpet,
Hyderabadh -500 016

 
 

Kerala

Subi C John

Nodal [dot] southabts [at] airtel [dot] in

0484-4010086

0484-4010986

Airtel House, 28/243, Near Malayala Manorama, Panampilli Nagar, Cochin - 682036

 
 

Maharashtra

Rishi Wahi

nodal [dot] west [at] airtel [dot] in

020-40031234

020 40038899

Bharti Airtel Limited, 4th Floor, Vega Center, D Block, Shankersheth Road, Near Swargate, Pune - 411037

 

Airtel Broadband Appellate Authority List

For Service Area of

Name

E-Mail Address

Tel No.

Fax No.

Office Address

 

Delhi & National Capital Region

Vikas Singh

appellate [dot] ncr [at] airtel [dot] in

011-41614690

01141613579

224, Okhla Industrial Area. Phase III. New Delhi 110020

 
 

Rajasthan

Vinay Bhushan

appellate [dot] rajasthan [at] airtel [dot] in

0141-4034338

0141-4027777

Bharti Hexacom Ltd., K-21, Malviya Marg,
C-scheme
Jaipur (Raj. )-302001

 
 

Uttar Pradesh East

Surjya Sarathi Sen

appellate [dot] upeast [at] airtel [dot] in

0522-4600150

0522-4020202

Bharti Airtel Limited, 7th Floor Commerce House Habibullah Estate 11 M.G Marg Hazrat Ganj Lucknow 226001

 
 

Uttar Pradesh West

Gurpreet Singh

appellate [dot] upwest [at] airtel [dot] in

0121-4600150

0121-4010070

C-31 Ganga Nagar Divider Road Meerut 250001

 
 

Haryana

Anuvesh Sangwan

appellate [dot] haryana [at] airtel [dot] in

0180-4600150

0180-4042855

Sco.30,Sec 25,transport nagar,Near Malik petrol pump,Panipat 132103

 
 

Punjab

Munish Arora

appellate [dot] punjab [at] airtel [dot] in

0172-4600150

0172-4600660

Plot No.21, Rajiv Gandhi IT Park, Chandigarh 160101

 
 

West Bengal

Ashim Badola

appellate [dot] kolkata [at] airtel [dot] in

033-40016676

033-40016555

Bharti Airtel Limited,DN-1, Sector- V, Salt Lake City, Eternity Building, Kolkata - 700091

 
 

Madhya Pradesh & Chhatisgarh

Vikram Deshpande

appellate [dot] central [at] airtel [dot] in

0755-4221100

0755-4223223

Bharti Airtel Ltd
1, Malviya nagar,
Near Titan Showroom
Bhopal - 462003
Fax No - 0755-4223223

 
 

Mumbai

Manish Bhatt

appellate [dot] west [at] airtel [dot] in

022-40030143

022-40034003

Bharti Airtel Limited
Interface Building 7
Link Road, Near Goregaon Sports Club, Malad West, Mumbai 400064

 
 

Gujarat

Rajaram Iyer

appellate [dot] west [at] airtel [dot] in

079-40020143

079-40024003

Bharti Airtel Ltd
Zodiac Square,4th Flr,
Near Gurudwara,Above
Vishal Mega Mart,Thaltej,
Ahmedabad-380015.

 
 

Karnataka

K Sharma

appellate [dot] southabts [at] airtel [dot] in

080-41115201

080-41112349

Maruthi Infotech Center , 11/1 & 12/1, Block A, West Wing,
Koramangala - Inner Ring Road,
Amarjyothi Layout, Bangalore - 560071

 
 

Tamil Nadu

Manish Singhai

appellate [dot] southabts [at] airtel [dot] in

044-42039583

044-042102583

Bharti Airtel Ltd
Oceanic Towers, 6th Floor,
101 Santhome High Road,
Chennai 600 028, - TN

 
 

Andhra Pradesh

Anil Kumar M

appellate [dot] southabts [at] airtel [dot] in

040-40000222

040-40033222

Bharti Airtel Ltd.,
6-3-1192/1,8th Floor,Block 3 White House,
Kundan Bagh, Begumpet,
Hyderabad -500 016

 
 

Kerala

Sharan Shetty

appellate [dot] southabts [at] airtel [dot] in

0484-4015201

0484-4015202

Bharti Airtel Limited, Airtel House, 28/243, Near Malayala Manorama, Panampilli Nagar, Cochin - 682036

 
 

Maharashtra

Sonali Hooda

appellate [dot] west [at] airtel [dot] in

020-40031233

020 40038899

Bharti Airtel Limited, 4th Floor, Vega Center, DBlock, Shankersheth Road, Near Swargate, Pune - 411037

 
24 *7 customer support in 10 languages
North Hub : 0124 4448080
East Hub : 033 44448080
West Hub : 020 44448080
South Hub : 080 44448080
 
airtel users can dial *121*6#
 
Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better.
 
email ID
You can also email your queries, comments or suggestions to us at 121 [at] in [dot] airtel [dot] com
 
Note:For existing customers, kindly mention your customer ID in the subject of the mail without any space or any special characters between the digits for a quick response.
 
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Comments

Dear Support Team, Internet is not working in my mobile,,,many t

Dear Support Team, Internet is not working in my mobile many times but still the problem persist.I have tried to contact to customer care but unable to contact.Kindly do something for in this regards

my contact no.+919974128081

Airtel landline no.011-43552939 shifting complaint

Dear Sir.
I am Jagdeep Sehgal. I was using Airtel internet connection no. 011-43552939 in delhi. I shifted to new office in the between of month so I was submitted request to Airtel to shift my internet connection so that I can use that in my new office. I can purchase airtel internet connection 6 month Advance rental plan.

The reference no. for airtel fixed-line 01143552939 is 32271582 registered on 03/05/2013.he will shifting by 08/05/2013 but my no. is not shifted. After 8 may airtel representative call me and she is asked me sir I can shifted your no. but I am not give u 6 month advance plan I can give u 999 per month rental plan for this area. I can say i am not agree for this plan and she is asked me OK sir I can give u your old plan but till date my connection is not shifted in my new office.

I don't know my request is automatic generate Cancellation or Shifting.

22/5 33106026.

24/5 33171998.

30/5 33449338.

31/5 33482100.

31/5 33507480

1/06 33533130.

Please suggest what i do for this problem.

--
Thanks and Regards

Jaggdeep Sehgal
+91-9871218839

False balance deduction

I gifted a net pack of Rs.98 from my airtel Bihar number to Airtel Rajasthan number on 26/04/13 about 12:30am But it was not gifted and there was a deduction of Rs.98 from my number. I also complained about this almost 10 times. But there is no step taken only Airtel Bihar customer care say we have transferred the pack contact Airtel rajasthan customer care and when I call rajasthan customer care they say we have not received any pack on your number contact Airtel Bihar customer care. At last I am writing this mail, plzz help me. My Airtel Bihar no:-+9172*****816 & Airtel Rajasthan no:-+9198*****978 (Ported from Idea). Plzz solve my problem.

Unprofessional/ Unethical Approach

I live outside India for last 12 years. I got a call from an mobile no. in INDIA +91 98 10 564145. First i could not understand at all what they were trying to say. After almost 10 min of my request that can you speak in Hindi this girls started talking in Hindi and saying that somebody has an outstanding bill and do you know this person. I said i don't know anybody by that name and in the background i could clearly hear a person telling her """uska baap Hogan””” so I also said yes I am his father tell me. Next a male came online saying my name is R K BHATIA and the said person had not paid his bill so I said what do I have to do with it he says you said you are his father I said yes when one of your employees suggested I said yes. Tomorrow I will say I am brother of Rashtripati will you believe it. I said look I have been living in Dubai for last 12 years and could not believe what he said next. “ Khudh to gotale kar ke wahan bathe ho ab bete ko bhi wahin bulaliya” AIRTEL, World’s largest mobile operator and this is the quality of people and when I told him hold for a sec I am going to record this he hung up. WHAT KIND OF ATTITUDE IS THIS WHAT GHOTALA HAVE I DONE WHICH HE KNOW’S OFF? Can airtel reply me?

my new sim not yet activated

MOST URGENT AND IMPORTANT FOR ME -REQUEST IMMEDIATE ACTION FROM UR END PLEASE

I had purchased a airtel mobile sim which hold a airtel mobile no 9677148775. Even after7 days it has not been activated and i dont know what to do. PLEASE activate immediately. I went for AIRTEL because i am satisfied with the performance and please don't let me down this time. You can contact me in either of the tel. nos given in this letter.

Alternate phone No. : 9677158538

Thanks

V. Giridharan

non activation of my mobile no.9789256612

MOST URGENT AND IMPORTANT FOR ME -REQUEST IMMEDIATE ACTION FROM UR END PLEASE

I had purchased a airtel mobile sim from a dealer in Gandhipuram area of Coimbatore after producing relevant documents for my wife. I hold a airtel mobile no 9840443127. Since she was going out of town i had to activate before diwali to contact me in case of emergency. Even after 3 days it has not been activated and i don not know what todo. PLEASE activate immediately. I went for AIRTEL because i am satisfied with the performance and please don't let me down this time. You can contact me in either of the tel. nos given in this letter.

Thanks

KA Ramakrishnan

Waiver of 2 & half month rental as the connection was not workin

I am using Airtel Broadband with Landline for last 1.6 Yrs now in Mumbai, and also have 6 other Airtel Postpaid Mobile/Broadband connections in my family.

For last 2 & half months my landline was not working, for which i had called customer care department twice in Aug for complaint, but due to their system not working at that time my complaint was not taken then. I had requested the customer support executive to plz update the complaint once their system is up for which they replied they will do it.

I called them again on 12th Sept 2012 asking them for the status of fixing the issue, for which their executive replied that they don't have such complaint in their system & they will take the complaint then & surprisingly i got the message with the complaint no. on 12th Sept 2012. I did a lot of follow up with their customer support team as well as with the escalation managers Jasbeer Kaur & Sushil Kumar for fixing this issue ASAP.

12th Oct 2012, my landline as well as my internet connection got fixed & their technician also came and checked.

All these months i have been paying the rent inspite of my connection not working. This month i did not pay the rent as i got bugged cauz the connection wuz not working for last 2 & half months now. When i called their customer care department & spoke to their escalation manager Mr. Sushil Kumar for waiving of the 2 & half month rent as it wuz not working, Mr Sushil replied that he can only give me waiver from 12th Sept till 12th Oct 2012 & not before that as their is no complaint registered for the same before that, inspite of me calling twice & their systems were down or slow.

This is very disappointing, I am using Airtel connections (have 6 Connections) for last 15 years now, & this is the kind of response i get from them.

My Complaint nos. are
21774510 - Connection not working
23270570 - For internet usage when the connection was down

23397090 - Expected resolution time 19th Oct

23401574 - Expected resolution time 16th Oct

23605796 - Expected resolution time 23rd Oct 2012

Oct 13 - i have sent my contact details on www.airtel.in/airtelpresence, reference no. is LB101300106

Oct 15 - Update - I got call from Rahul (Escalation Manager Airtel - National Escalation Team - 9717894567), he also is not able to solve my problem & when asked he was not aware of the entire issue also. I had requested him to escalate this to his next level escalation manager & arrange a call back by EOD.....

Oct 15 - update - Got call from Mr. Rahul again - he has again taken down my complaint for the waiver & gave me a new complaint no.23397090.... expected resolution date & revert from them will be by 19th Oct 2012...

Oct 19 - i have called the airtel customer care again today to find out the resolution for the complaint no. 23397090 & to my surprise they have closed the complaint w/o even giving the resolution for the same... this was wiered.... wat should i call your company now... Airtel is fraud & cheat their customers

Oct 25 - Called twice on 02240030143 to speak to Mr. Shantanu for the resolution which was supposed to be done by 23rd oct 2012 but could not connect to him on first call, called again second time & luckily got connected to him directly..... but no resolution to waive off my 2 & half months rental for service not working. Mr. Shantanu asked me to send this mail on appellate [dot] abc [at] in [dot] airtel [dot] com & wait for the resolution with in 24hrs.

This is the last time i am trying for positive resolution from Airtel, if this time i don't get a positive resolution from Airtel... i will make sure that i post this on every social platforms & let others know about the airtel service, also file a case in consumer court for the kind of customer service i have received from Airtel & kind of harassment which i have been facing for last 2 & half months & would definitely ask for compensation for the same.

complaint

The Distt. Consumer forum (Second),Jaipur Metropolitan City,has been passed an order in a case titled i.e. Asad Khan v/s CGM Bharti hexacom ltd.jaipur & other. on dated 28.09.2012 regarding the mobile number's (9829140814) disputed bill amount of july- Aug 2012,
That (Non petitioners 01.CGM-Bharti hexacom ltd.jaipur & 02.CGM bhartAirtel ltd. Delhi)do not disconnect the above said mobile connection and to continue the incoming and out going facilities and objections may be filed on next date i.e.17.10.2012."
But on 17.10.2012 both of you( Non petitioners ) didn't file any type of objections before learned forum, only Mr. Deepak saraogi Adv. has been filed an under taking for filing the Vakalatnama on behalf the (non petitioners)on next date.The learned Forum maintend the order of 28.09.2012.
Now on very this day 18.10.2012,My mobile's (9829140814)out going facility has been suspeded by your company, this action called the contempt of court,against both of you the contempt proceedings may be filed before the learned forum & you may be sent to civil Jail.
So kindly to continue the out going call facility on 9829140814 as soon as and avoid the contempt proceedings.

ASAD KHAN
9829140814

portable number from aircel to airtel but now outgoing is off

sir i have resubmitted my id my number is 9807739444 but still my outgoing is off. i contact lot's time to custmore care but they said you have yet not submit your valid document .

Re: Rude behaviour of the Appelate officer

I am writing this number because of the rude behavior of your Appelate officer in Chandigarh. I send below email to the appelate officer on 5th Oct ( Friday):

Hi ,

Number- 9888679947

My number has been temporarily suspended since evening without any intimation.
This is a matter of serious concern as I have lost my business because of this.
Airtel didnt have the courtesy to intimate their clients. This is ridiculous
and very devastating.
I am on phone with Airtel reps for the last 2 hours and they are just saying
that we cannot help you. Last guy informed that the issue is because of the
documentation not completed.
I want to know if documents were not verified, how can you guys give a number
to customer and get it activated.

This should be taken care in the first go and not after customer uses there
number for couple of weeks. I was using Vodafone and there was no problem with
that, still, i am wondering why did I listen to one of my friend who suggested
to go ahead with Airtel. Horrible service and no commitment towards work and
service!!! WoW

You are my last hope to get this issue resolved at the earliest; else I will
have no choice then to go to the consumer court. I want this number to be
activated today and if possible, right now. I cant bear this loss and if Airtel
is willing to do so, let me know.

There are no personal regrets but as an organization, Reps should have taken
proper ownership and should have got this resolved at the same time which no
body did and now I have lost my business because of this.

Looking forward to hear from you at the earliest.

Thanks,
Gaurav Nijhawan

Since I was in the urgent need of the phone at that time, tried calling Airtel customer service for atleast a temp fix and they assured me that you need to deposit the documents again to the dealer and your number will be activated. When I went to dealer, they tried but of no vain and said that number will be activated on Tuesday. Without any intimation, how can Airtel disconnect my number??

I kept on trying for complete Saturday looking for different people in Airtel. Finally got hold of the Distributor in Chandigarh who is a gem of a person. He kept me updated about the exact status and the reason why number was barred (dealer did not submitted the documents). Finally, he took all the pains and got my number activated over the weekend to which I am really thankful.

Today, I received a call from Appelate officer ( Number- 8130259988). She being at a higher position did not have the courtesy to ask what was the issue ( Shame on that ). She just mentioned that your number seems to be working fine and it was never disconnected from there end. I just ask her, do you actually know what I have gone through since Friday and how much effort I have to put in to get this number activated for which she was least bothered as she was in a hurry to complete the call. I repeated Myself thrice but of no vain. Finally, she just said it seems your issue is resolved and I am disconnecting the call which is ridiculous and frustrating.

How can Airtel have such Appelate officers???? I have simple lost trust in Airtel. Never going to recommend this to anyone. Horrible and Pathetic service!!!

Regards,
Gaurav Nijhawan

no network

sir village MALIKOTE TEH MAHORE DISSTT. REASI J&k there ia no network or site of airtel after long times ,having population more than 30000 souls and malikote is centre palaces and 7 village covege 9906017217

BroadBand connection is not working

Hi Team,

I'm Mrs.Srinivas who is working in MNC in Bangalore.I am keeping you this mail because I had an issue regarding the Broadband connection which Airtel people
gave us this month on 6th .From 17th of this month the connection is not at all working. I called to customer care regarding this.But no one responded and
they all told the same thing dat some issue is there in the underground port connection and they told they will come and resolve that. But till now no updates
from them and no one came to our house and resolved the issue As we both are employees we are in very need of that broadband connection .And the customer care
executives are telling now that the ports are full and so they cant arrange the connection .But what our issue is if the port's are full then how can they
arranged and what about this month????

So please resolve the issue as soon as you can. and the details are mentioned here:

Land line number: 08041723625
Address: Srinivasa Rao Jonna,plot no-30,7th Cross,18th Main,BTM 1st Stage,Bangalore -500029

Money not refunded to my bank account

Hi,

I was having a IPTV/Broadband/Landline connection which i have disconnected on 7-July-2012 (cleared all bills) and Airtel represntative has collected the WIFI router from me and ensured that i will be get Rs.1600/- refund to my bank account.
My Landline number was 08041650239.

Now its 2 months but i have not got any update from Airtel.

Can i request Airtel if you are really honest please return my money.

For any communication please write me to Email ID anuj [dot] jain19 [at] gmail [dot] com

Rgds,
Anuj Jain

Complaint against Vijay Raj Shah - DSAAMDRBS

Hi there,

I was looking for Airtel Phone-Broadband connection. So i have contacted Airtel directly. Before the time Airtel get back to me, Mr Ravi visited my home from my local area Airtel Office in Ahmedabad. Ravi visited my nearby area and confirmed to me that Service is NOT available at your place. I said fine. That was the end of it.

But then some one called Vijay Raj Shah visited my place again telling me that i come directly from Airtel and i have been told to visit you. I said okay thats fine, come. He mentioned that Mr Ravi who visited you earlier was a real junior person and he doesnt know where our services are available. Vijay Raj mentioned to me that I can get you a connection at your place very easy. Then he demanded for Rs. 3085 and i offered him the money as he mentioned to me that i come directly from Airtel and he shawn me his card etc.

He gave me a receipt of Airtel which has the CEF No as AHM444003. His name is Vijay Raj shah and his code is DSAAMDRBS and his cellphone number is 9898900374. The connection date on the receipt is 24 Aug 2012 which is well passed.

I started giving a call to Vijay Raj as there was no activity happening around my place for connection till 24 Aug 2012. He kept on mentioning to me all the way through that i will get the connection done in 1 day, tomorrow, in few hours etc. But he never actually turned up to my place to give me a confidence that connection will happen one day. So i have asked him for the refund and now since last 10 days he keeps on giving me false promised that i will give you a refund today, tomorrow, tonight, today afternoon i will surely be at your place but he has not turned up yet.

Last time when he spoke to me he said i will surely come to you tomorrow morning 11 but i said nope, dont come tomorrow if you dont want to pay me tonight as i have wasted enough of my time because of you. I have got no choice but to complaint about you.

So here i am officially complaining about your employee Vijay Raj Shah. I need strict actions taken against him and plus i need some sort of compensastion back for wasting my time plus and money behind the calls i had to make him almost 2 times a day. Luckily i have got EACH of the conversations with Vijay Raj recorded on my phone and i am looking to release it to Grahak Suraksha Samiti or any media agency if the matter is not dealt with on urgent basis. In EACH conversation, you will find false promises about getting me a connection or giving me a refund.

A quick action on the matter is greatly appreciated.

My name btw is Zankar Patel and i am available on my airtel mobile number 9898162219.

Thanks very much,

IT’S TIME TO RENAME AIRTEL AS ZEROTEL AS CUSTOMER SATISFACTION G

FROM:- DATED:- 03RD SEPTEMBER’2012.
DR. ANIL K. THAKUR
MBBS; MD (ANAESTHESIOLOGY); FNB (CRITICAL CARE MEDICINE I.E. ICU) .
RESIDENCE:- 112- C , DDA RED MIG FLATS, RAJOURI GARDEN, NEW DELHI.-27.
MOBILE:- 9350103337. ALTERNATE AND SECONDARY NUMBER-9540588794.
KINDLY CALL AFTER 4:00 PM TO 05:30 PM AS I AM DOCTOR BY PROFESSION AND WILL NOT BE RESPONSIBLE FOR ANY CALL WHICH CAN/MAY BE MISSED AS I DEAL IN HIGHEST SENSITIVE AREAS OF HOSPITAL AS ACCIDENT & EMERGENCY, OPERATION THEATRES, INTENSIVE CARE UNIT ( ICU ). THE SAME MAY NOT BE TAKEN AS EXCUSE AS I FREQUENTLY ENCOUNTER THAT WE CALLED YOU BUT THERE WAS NO RESPONSE- PLEASE DO COMPLY.
E- MAIL:- anilkthakur [at] sify [dot] com
SUBJECT:- IT’S TIME TO RENAME AIRTEL AS ZEROTEL AS CUSTOMER SATISFACTION GROWTH HAS DECLINED TO ZERO.
TO
CUSTOMER CARE CHIEF INDIA/NEW DELHI/CEO AIRTEL
AIRTEL, BHARTI CRESENT, 1, NELSON MANDELA ROAD,,VASANT KUNJ,
NEW DELHI .-110070.
SIR/MADAM,
WITH UTMOST REGRETS, IT IS TO APPRISE ALL SENIOR, JUNIORS, CEO OF AIRTEL AS HOW YOUR OFFICIALS ARE DEALING WITH PEOPLE OF REPUBLIC OG INDIA. BEFORE I START TO TELL YOU STATUS OF YOURS, I WANT TO APPRISE THAT EARLIER ALSO IN 2011, I REGISTERED COMPLAINT TO AIRTEL INDIA AND ALSO SUBMITTED THE SAME TO MINISTRY OF TELECOMMUNICATIONS. HAVE A GLIMPSE BELOW:-
From:- Dr. Anil Thakur Dated 4th February’2011.
112-C DDA Red MIG Flats,
Rajouri Garden, New Delhi-27.
E Mial:- anilkthakur [at] sify [dot] com
Mobile:- 9350103337.PLEASE CALL AFTER 4:30PM
Subject:- Customer Care of Airtel should be renamed as ZeroTel/Complaint numner 42685758
ANOTHER REFERENCE LETTER FROM MINISTRY OF TELECOMMUNICATIONS:-\
Your Complaint is Successfully Registered. Note your Registration No. DPG/T/2011/80030 SOMEWHERE AROUND MARCH” 2011 FOR WHICH I RECEIVED WRITTEN APOLOGY LETTER FROM AIRTEL CUSTOMER CARE/NODAL OFFICER. I COULD HAVE GIVEN YOU EXACT DETAILS, BUT I SOMEHOW MISSED THE SAME AND FAILED TO SCAN WHICH I WILL DEFINITELY SEND YOU IN NEAR FUTURE AS SCANNED JPEG IMAGE. DETAILS OF THIS AND REST OTHERS FOUND AS ATTACHED FILE FOR DETAILS AS WHAT HAPPENED IN 2011.
NOW, EVEN AFTER THAT, AIRTEL CUSTOMER CARE OFFICIALS HAVE NOT MENDED THEIR WAYS. I RECEIVED CALL FROM VARIOUS NUMBERS AS BELOW BEFORE AND AFTER WHEN I WAS ASKED IF I WANT AIRTEL CONNECTION. AS ON FIRST HAND AS THEY HAVE TO SELL THEIR PRODUCTS THE TALK WAS NORMAL AND I CONSENTED TO PORT IN AIRTEL AND PORT OUT FROM MY EXISITING RELIANCE NUMBER 9350103337. FOR WHICH I RECEIVED PORTOUT REFERENCE NUMBER FROM RM MNP SMS AS RD-419656. MR. KAMAL CAME TO MY RESIDENCE AS PER DETAILS BELOW:-
“THIS DAY 31ST AUGUST 2012 BY DSA SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE – 9999 7559 73. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
AS ONCE EACH AND EVERY DOCUMENT HAS BEEN SUBMITTED TO HIM, I CONTINUALLY AT ONE DAY OR ANOTHER AT DIFFERENT TOMES FROM DIFFERENT NUMBERS RECEIVED CALLS ASKING SAME DETAILS TIME AND AGAIN. THE NUMBERS ARE AS BELOW:-
ON 31/08/2012 FROM +9111-33540822 AT 02:07PM.
ON 31/08/2012 FROM +9111-33540822 AT 05:14 PM.
ON 31/08/2012 FROM +91-8743026443 AT 05:21PM NAME JATIN.
ON 31/08/2012 FROM +9111-33540839 AT 06:14PM .
ON 31/08/2012 FROM +9111-33540802 AT 05:23 PM.
ON 01/09/2012 FROM +9111-3078845 AT 12:46 PM.
ON 01/09/2012 FROM +91-8010508555 AT 12:37 PM.
ON 01/09/2012 FROM +9111-33540821 AT 05:26 PM.
ON 01/09/2012 FROM +9111-33540856 AT 01:59 PM.
IMPORTANT:- ON 01/09/2012 FROM +9111-33540855 AT 05:32 PM. ARROGANT AND THREATENING CALL. DID NOT TELL HIS NAME AND CUT OFF CALL WHILE COUNTER BLAMING ME .
IMPORTANT:- ON 01/09/2012 FROM +9111-33540857 AT 07:22 PM. REQUESTING ME TO WAIT WITHOUT TELLING NAME AND THAT HE WILL LOOK AFTER THE MATTER TOMORROW.
IMPORTANT:- I APPRISED SOME MR. JATIN WHO FIRST ASKED ME TO PORT IN AND I THINK AND SUPPOSE HE IS THE PERSON FOR CALLING FOR PORTING IN IN AIRTEL ON 01/09/2012 FROM MY MOBILE TO HIS MOBILE +91-8743026443 AT 09:23PM. AND HE ASKED THAT HE WILL REVERT BACK TOMORROW.
PLEASE LOOK AT THE NUMBER OF CALLS FOR A SINGLE PORTIN. EVERY TIME I WAS DISTURBED ASKING MY DETAILS TIME AAND AGAIN AS IF I AM A CRIMINAL. THE PERSON WHO THREATENED ME HAS CALL DETAILS AS FOLLOWS:-
IMPORTANT:- ON 01/09/2012 FROM +9111-33540855 AT 05:32 PM. ARROGANT AND THREATENING CALL. DID NOT TELL HIS NAME AND CUT OFF CALL WHILE COUNTER BLAMING ME .( ALSO DETAILS GIVEN ABOVE ).
THIS SHOWS THAT AIRTEL WANTS TO BECOME ZEROTEL BY EMPLOYING SUCH KIND OF PERSONS WHO CAN USE ARROGANT AND THREATENING LANGUAGE JUST TO GET ONE CUSTOMER PORTIN. AND SO MUCH CALL AS EVEN MY SELF ATTESTED DETAILS HAVE BEEN HANDED OVER TO SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE – 9999 7559 73. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
THE AMAZING FACT IS THAT THE ATTITUDE AND BEHAVIOR OF CUSTOMER CARE OFFICIALS EITHER AT OUTLETS OF AIRTEL OR TO OR FROM ABOVE SAID NUMBER STILL HAVING ARROGANT AND NEGLIGENT ATTITUDE IT SELF CLEARLY MAKES SENSE THAT AIRTEL DOES NOT WANT TO IMPROVE EVEN THE APOLOGY LETTER BY THEM THROUGH MINISTRY OF TELECOMMUNICATIONS:-\
Your Complaint is Successfully Registered. Note your Registration No. DPG/T/2011/80030.
SOMEWHERE AROUND MARCH” 2011 FOR WHICH I RECEIVED WRITTEN APOLOGY LETTER FROM AIRTEL CUSTOMER CARE/NODAL OFFICER. I COULD HAVE GIVEN YOU EXACT DETAILS, BUT I SOMEHOW MISSED THE SAME AND FAILED TO SCAN WHICH I WILL DEFINITELY SEND YOU IN NEAR FUTURE AS SCANNED JPEG IMAGE.
NOW, POINT TO PONDER IS THAT WHAT REALLY AIRTEL WANTS. REAL CUSTOMERS OR INSULTING THEIR CUSTOMERS VIA THEIR CUSTOMER CARE EXECUTIVE CALLS TIME AND AGAIN AS ABOVE. THE ALL ABOVE CALLS STATED ABOVE ARE RECORDED WITH ME AND MOST OF THEM REPEATEDLY ASKING SAME QUESTIONS. WHAT DOES IT MEAN. DOES IT MEAN TO DISGRACE THEIR INCOMING CUSTOMERS WHO DESPITE HAVING WORST PAST EXPERIENCE AS NARRATED ABOVE STILL WANTS TO HAVE CONFIDENCE IN THEM , BUT AIRTEL DOES NOT WANT THE SAME AS IT HAS AGAIN SHOWN BY THEM THAT “TO HELL WITH CUSTOMERS”.
KEEPING ALL FACTS IN CONSIDERATION I REQUEST ALL CONCERNED TO IMMEDIATELY CANCEL MY PORTIN REQUEST AND SEND BACK MY DOCUMENTS HANDED OVER TO “THIS DAY 31ST AUGUST 2012 BY DSA SOME CUSTOMER EXECUTIVE FROM AIRTEL NAME MR. KAMAL SINGH MOBILE – 9999 7559 73. HANDED OVER PAN CARD AND VOTER ID FOR PORT IN REQUEST TO HIM.”
SO THAT THEY ARE NOT MISUSED BY ANYONE IMMEDIATELY BY TOMORROW BY 05:00 PM.ELSE I WILL BE FORCED TO FILE AN FIR FOR THE SAAME TO GET THEM. FURTHER FROM THE TIME I SUBMITTED DOCUMENTS FOR THE PORTIN FROM THE DAY AND TIME ANY MISUSE AFTER THEM IS SOLELY THE RESPONSIBILITY OF AIRTEL AND SAME IS BEING CONVEYED VIA FIR AT NEAREST POLICE STATION AS MY DEFENCE AS I AM AFRAID THAT THEY MIGHT BE MISUSED.
IF AIRTEL CUSTOMER CARE OFFICIALS WHETHER AT AIRTEL OUTLETS OR AT CUSTOMER CARE CALL CENTRES START BEHAVING IT IS MY MORAL DUTY TO APPRISE WHAT HAS HAPPENED TO ME BY ANY MEDIA VISUAL, PRINT , INTERNET SOCIAL FORUMS, CONSUMER FORUMS, TO CAUTION PEOPLE OF REPUBLIC OF INDIA
STILL THANKS AND REGARDS.
DR. ANIL THAKUR.

Idea no ported to airtel, recharge is not possible

I had an idea number in delhi which i ported to airtel while i was in delhi. i then moved to mumbai and my no got changed overnight in mumbai. now, d very next day i.e. today, i am not able to recharge my phone on airtel and cant even see my number on airtel website when i put my number there to recharge. my number is 9911539317.

please solve my issue asap as i m not in delhi and i have very urgent calls coming on my number.
even the customer care is not reachable on this issue.

Rohit Singh Negi

loss sim card

sir i have post paid sim card airtel but now i loss it i am in my native place rajasthan now i want duplicate sim card plz send me ,,my address mahavir prasad karwa karwa road jaswantgarh dist nagaur ragasthan

Airtel Prepaid Sim Card Registration failed

I have taken a new Airtel Prepaid Connection (9831200873) on 11th August 2012 from Kolkata. Now today (28.10.2012) i woke up and found "SIM CARD REGISTRATION FAILED" on my mobile. I tried calling from another mobile it says "THIS NO DOSENT EXISTS". I called up customer care thay said " THIS NUMBER HAS NOT BEEN USED FOR LAST 6 MONTHS HENCE THIS NUMBER HAS BEEN BLOCKED, YOU WILL HAVE TO TAKE A NEW CONNECTION". I fail to understand what is my fault. I have even recharged for Rs 200 on 12th August 2012.
Pls look into the matter and resolve ASAP. It's affecting my business a lot.

Mr. Sunil Bharti Mittal ..Ru listening ?????

Hello Mr. Sunil,

I am so glad to inform you that I am holding India’s worst mobile service provider, as a loyal customer from past 3-4 years, and faced several issues till date, however I’m just holding up this connection only for the so called network apart from that there is nothing great about Airtel.

I really wonder how Airtel is recruiting their customer care executives, who don’t have basic call taking etiquettes.

I’m writing this email to let you know about my frustration after contacting the customer care for several times.

I feel cheated, I’ve not used my phone for past two days for Making calls & sms, and however to my utter amazement I found almost Rs 60 /- has been debited from my account balance without my knowledge.
Therefore when I called up the customer care for the first two times I spoke to Mr. Shiva - This person couldn’t even speak English and finally when he understood my concern after asking several questions, he was unable to provide proper justification as he couldn’t resolve my issue and hung-up the call on my face.
It might be his bad luck when I called the next time he was the one who picked up the call and soon he realized it’s the same customer whom he couldn’t handle so he played the same cheap trick again(hung up the call).

Perhaps, I was so frustrated I called again to resolve the issue. This time I spoke to Sundeep. After speaking with him for 11 minutes he transferred the call to the supervisor who is not in office to pick up the call. Hence I was holding the line expecting someone to pick up the call and hear to my grievance, and soon I realize I was fooled again.

This time I was totally determined to fix this issue forever, I came across Mr. Raj kumar who acted as if he was polite and trying to show off that he will listen to me but as usual he played the same cheap trick as all the Airtel customer care executives do, by disconnecting the call(looks like Airtel has picked up a new fashion).

What can be worst than trying again calling Airtel CC which doesn’t easily get connected and if connected none of them have sense of understanding the customer situation and people sitting there doesn’t have capabilities to understand the concern. Please hire only educated employees who can understand and respond promptly to the customers concerns.

Therefore I would request you try calling your customer care to know how pathetic they respond to your concerns/issues.

Going forward I will ensure that I will never promote Airtel to any of my friends/relatives.

I hope at-least someone would feel responsible and reply to my email, it’s not about money but it is about breach of trust and cheating by debiting the funds from the customer without his/her concern.

Failing reply to this email I would send a register post to TRAI and CONSUMER Court filing a case of cheating / fraud and requesting them to cancel the license registration of Airtel.

Thanks
Sainath Pujari
Hyderabad
9652375731.

Airtel has not refunded my money

i had asked airtel for a new broadband connection and they sent one of their staff, the guy made us fill the form and he took the money and only the next day did they call and tell us that the network is not available in my area. So according to their terms and conditions they are supposed to refund the money in 21 working days, but its been 3 months now i've made atleast 15 complains and even spoke to the managers but all they keep saying is that they will send it in a two days or three days. Finally i've started calling the guy who came and gave the connection his name is Govid, this guy keeps saying that he will give the money today or he is on the way but he still has not come with our refund. The customer service is horrible with airtel and they have tried my patience to the fullest i will be taking this to the police station and then the consumer court. Very unprofessional kind of employees at Chennai.

Mail send to wrong person

Dear Sir/Madam,
Please note that I got the email from "Customer [dot] Connect [at] in [dot] airtel [dot] com" air tel customer care regarding outstanding payment of 1581.96 against Ref : A/c No : 1027568230 , Mobile NO : 9987726165 mentioning customer care representative name and number as Aasma on 7738000501 in that mail. I have spoken to Aasma on 7738000501 and told that I am not having air tel connection in present and it was also not there in past. She has verified few details and apologize for sending the mail to wrong person. However still I got same mail again on 16 July I have again replied to (Recovery [dot] Mum [at] in [dot] airtel [dot] com ,Rekha [dot] Ahuja [at] in [dot] airtel [dot] com) that I am not air tel user and details is already verified by Air tel representative Aasma on 11 July.Now I got this email third time for paying the dues I have spoken to Aasma once again about this issue but no good response.
My point is once the issue is resolved on 11 July mail shouldn't come again however it came three times to me and I am not air tel user I am using vodafone from start. I don't know what air tel recovery team is doing and this representative Aasma who has verified and apologize for email hasn't informed recovery team about wrong email id.The user who is using above air tel connection is enjoying and the person who doesn't have any air tel connection is suffering.
Kindly look into this matter.

Kind regards,
Shaikh Salahuddin

Mail send to wrong person

Dear Sir/Madam,
Please note that I got the email from "Customer [dot] Connect [at] in [dot] airtel [dot] com" air tel customer care regarding outstanding payment of 1581.96 against Ref : A/c No : 1027568230 , Mobile NO : 9987726165 mentioning customer care representative name and number as Aasma on 7738000501 in that mail. I have spoken to Aasma on 7738000501 and told that I am not having air tel connection in present and it was also not there in past. She has verified few details and apologize for sending the mail to wrong person. However still I got same mail again on 16 July I have again replied to (Recovery [dot] Mum [at] in [dot] airtel [dot] com ,Rekha [dot] Ahuja [at] in [dot] airtel [dot] com) that I am not air tel user and details is already verified by Air tel representative Aasma on 11 July.Now I got this email third time for paying the dues I have spoken to Aasma once again about this issue but no good response.
My point is once the issue is resolved on 11 July mail shouldn't come again however it came three times to me and I am not air tel user I am using vodafone from start. I don't know what air tel recovery team is doing and this representative Aasma who has verified and apologize for email hasn't informed recovery team about wrong email id.The user who is using above air tel connection is enjoying and the person who doesn't have any air tel connection is suffering.
Kindly look into this matter.

Kind regards,
Shaikh Salahuddin

Complaint for MNP regarding

To
Airtel Nodel Office
Delhi(NCR)

Dear Sir

(Subject: Complain for Airtel Office & Customer Care regarding the MNP and documentation not properly)

Everybody knows that Mobile number portability is now available all over India.
My name is Narsingh residence at Noida(NCR) I am currently using Tata Indicom Prepaid no:- 9213588479.
Now, I want to take service from Airtel. I requested regarding port number by sending SMS to 1900 on 12th July’2012. which is valid to 27th July’ 2012 day as per rule. I got port number TD458476.
After receiving port number, I went to Airtel office in Noida Sec-12 near Metro Hospital & submitted my all required id proof with my latest passport photo to Airtel office.
The Airtel has processed application on 14th July’2012 and on 16th July’12. I got message that “The application has been received ,We are processing your request to port your number from 1901.” When I called Airtel Customer care they informed to wait at least for 5 to 7 days.
The problem started from 16 July 2012, as both side customer care & and airtel office not working proper,When I contacted airtel, the customer care supervisor told me it will take another 24 hrs for it to get completely ported and to resume services on my number. But in the website of airtel says there will only be a 2hr for activate service period.
Then i called again on 20 July 2012 at 6:00am to customer care These guys told me your documents not received yet. We are not able to activate your number while I already Submitted my all document to Airtel office in noida sector-12, If your airtel office not submitted my documents then its not my fault because i already submitted ,Now Airtel office has to submitted my document, I don’t want to to anywhere because i was frosted .
However i contacted to Airtel office the misguiding me say he submitted to documents,
Dear sir, tell me what i do, I don’t want listen any excuse if i want to come to join Airtel network then why are you not submitting my document s, Its your responsibility to submit customer information properly.
Request for urgent solution and reply.

Warm Regard
Narsingh

Airtel Dehradun office

I need to pay my bill. Please confirm the address of your office which will receive payments at Dehradun.

WANT TO DISCONNECT MY AIRTEL SIM AS I WANT TO APPLY NEW

Hi .SIR,

I am from J&K and here on i would like to request to discontinue my airtel sim as i waana apply for the new network sim...Also be informed once my current Airtel sim is discontinued would you also erase my info...I would like to inform you to erase my info along with sim...Plz reply back.Look forward to hear from you..Feel free to revert back at the earliest..Best Regards..

M FED UP..........

M FED UP..........

CHECK MY RECORDS N U'LL KNOW HOW GOOD CUSTOMER I'M....BUT STILL M HARASSED BY AIRTEL... :(

MY NETWORK WENT BLANK SINCE LAST NIGHT (19TH MAR 2012) TILL DATE N NOBODY IS HELPING, I DON'T NEED HELP OR WHY SHOULD I BEG, M PAYING FOR THE SERVICES....I HAVE RECORDED ALL MY CONVERSATION WITH CC.

NODAL OFFICER - MUMBAI - PREMA PAI......USELESS

APPLET OFFCER - MUMBAI - ANUP FERNANDEZ - AGAIN USELESS

I SPOKE TO CC SEVERAL TIMES, NAME & INTERACTION ID IS BELOW :

NEELAM (TL)

BIPLAB SINHA - ID 1025449692

KUMAR SAHEB : ID 1025475232

VASHI AIRTEL GALLERY IS IN MESS INFACT WHOLE OF AIRTEL IS IN MESS....

SO SAD......

M DEJECTED & WOULD NOT LIKE TO SUFFER MORE....

KINDLY CALL ME ON 2771434 OR 22933043 OR 26502504 ADDING MUMBAI CODE BEFORE NOS. 022

LET ME KNOW THE EXACT REASON FOR ME BEING A GOOD CUSTOMER BEING HARASSED SOOOOOOO MUCH.......

M NOT GOING TO LEAVE THIS MATTER HERE....

M NEVER GOING TO SAY GOOD BOUT AIRTEL...

I WILL REACH TILL THE END OF THIS PROBLEM ON BEHALF OF ALL THE CUSTOMERS OF AIRTEL, NOT ONLY MOBILE SERVICE, BUT ALL OTHER SERVICES.

I NEED ANSWER & ACCOUNTABILITY FOR WHY THIS HAPPEND....

I HAVE LOST LOT OF BUSINESS SINCE LAST NITE & I'LL C TO IT THAT I GET PEOPLE RESPONSIBLE FOR THIS TO PAY....

MNP IS THE BEST OPTION BUT I'LL MAKE SURE THIS IS NOT REPEATED WITH OTHER CUSTOMERS..

SALAM KHAN
9892521443 (NO. IS DEAD) SO NO USE OF CALLING ON THIS NO.

JUS SEE WHAT NEXT M GOING TO DO...LEGALLY....OFFCOURSE...

Misbehave by Airtel Cutomer care eecutives

Dear Sir,

I am using Airtel no. 8527125126. I have faced some issued in M N P due to which I called up your customer care at 121 on 18 Feb 2012 at approx 1:10:00 A.M.At the first time one of the customer care executive Mr.Rahul Kumar kumar picked my call.when I asked him about MNP He told me that "He is transferring my call to Senior Officer". He muted my call and kept the phone away.I kept on waiting for few minutes,I tried to talk them but no buddy was responding and call was on mute.Then I disconnected the call.

Again I called up 121, at that time Mr.Mukesh Kumar picked the call.I asked him that I want to know that on which date my number was got converted to prepaid,and another query was about MNP . He refused to help me and told me that "Soory Sir, I can;t give you this information,you have to visit the Airtel center". When I asked him that "If you people can't give me my information then why you people are sitting on customer care and for which service you are charging 0.50 p for 3 minutes.He disconnected the call.

Sir,
I want to know the reason behind this if Airtel is charging form us to talk to the customer care then why they people don't give us the information required and do the misbehave like keeping call on Mute and Putting down the call.This seems like a crap on Airtel customer service,if this kind of behavior you people are doing with the customer then it is not good.
I want some strict actions from your side against both of the executives and same to be informed me. If you will not take any action I will start floating this mail to every where and even not hesitate to go to TRAI and Consumer Forum for the harassment.Request you to take some serious action against this asap.

But on the other hand there is Very Good Guy in your Customer Care named Vikas Mishra,he picked my call on 3rd time at around 01:25:00 A.M.He handled my question very well and given the required information. I am very thankful to him.

Request you to look into this matter and inform me the actions initiated by you against misbehave by both of the executive.

Thanks,
Anup Sharma
8527125126

bad service airtel csa

my mobile number 08527460256 from ghaziabad i want port out from airtel to other operator i tried to many time 121,198 not gate information about to mnp ........

Incompetent airtel officers to handle the costumer care

Subject:   9810110671/reminder of many yrs
Date:   Tue, 03 Jan 2012 00:48:52 IST
Cc:   <nodalofficer [dot] del [at] airtel [dot] in>
            Note:   To help protect your privacy, images from this message have been blocked.View images | What is this?  
Air tel
Sir
Kindly block this unwanted SMS sender and other also,

Detail
1. 8595435143 dtd 2-01-12 time 16;09 pm
buy videocon d2h just@ rs 145/- sms 9560266563

2. 8595444234, dtd. 2-1-12 time 12;29 pm sender 
bulk sms on dnd we used premium hni data of delhi ncr ....call 8285057335

sorry to say you are yet to control , as same senders 
sending sms again and again 

Regards
Vijay gupta
9810110671

COMPLAINT

To
AirTel

Ref: My Mobile No.9892376550 (Airtel)

Dear Sir/Madam,
I regret to inform you that on 01-01-2012 I received various miscalls from Mobile No.7800706322. So many times I tried this number to find the person who is calling, but I find immediate disconnection of line. On other side if I picked up the caller never gave chance to talk to him. Hence the caller had continuously harassed me whole day.
I therefore request you to kindly look into the matter and find out who was the caller, his address and from which place he/she was calling.
On receipt of above information, I wish to lodge an FIR in Police Department.
Kindly do the needful at your earliest.
Thanks and Regards
S. R. GATNE