I had bought a new window ac from Sargam Electronics, model town, delhi on 10/04/2019. After installing on 11-4-19, its not working properly. there is lot of noise of fan, its like not rotating properly and touches with ac body.

very bad experienace, already complaint registered on 11-4-19. I am also a valued customer of Voltas.

kindly do on urgent basis....

billing name with : -
lalit dua

Hi,

I have taken Voltas AC on 27-June-2017 and after few days only I have given my very first complaint that the AC has a whistling sound but the engineer came and told me that there is no problem and if it is cooling then everything is fine. Then in last week of August, 2017 it was not cooling, and after waiting for few days in first week of Sep, 2017 I have given complaint that AC is not cooling and the engineer who's been assigned told me that the GAS has leaked out, and it need to be refilled by the installation guys of the shopkeeper from where I purchased. But shopkeeper told me that I have asked for the Voltas guys to Install it in my house. Both of them keep telling the same for few days and then I also stopped following it as summer season has gone. Then in April, 2018 I again raised a complaint in Voltas and went to that shopkeeper as well to kindly look into my problem and then in May, 2018 Voltas guys came and refilled the gas in my AC. Then again after a month it stopped cooling as the compressor was not getting started. As this AC was installed in my Drawing Room I use it very less and our Chopra garden area is famous for low voltage, So I thought that due to less voltage the compressor is not getting chance to start and therefore it is not able to do the cooling and I kept on waiting for few days and finally given a complaint in July, 2018. And the engineer told me that the gas has leaked again and he took the unit to his office and reported me a minor leakage in the coil.
So my request is to please change this coil as it was there from the very first day and the whistling sound is coming because of that minor leakage and the gas tool a month to get leaked. Moreover, as it was difficult to find he simply checked the line which was OK and he refilled the gas in May, 2018. And when I again raised the issue he thought to check it thoroughly and found out this problem. And the same is with me that a customer does not know anything technically and has to flow as per direction.
So again I would ask it as a favour to kindly change this coil without any charges.

Thanks
Shanu Gupta

dear team

please provide me process to installation