Grievance Redressal Process

Level 1

• If you have any query/compliants you can contact through the call back option on the app in case of any uneasiness.
• You can lodge a complaint by initiating service request / ticket through PayMe India mobile app. The working hours are 10:00 am to 6:00 pm Monday to Friday.

Level 2

• If the complaint remains pending at Level 1 for a period of more than 7 working days, or if you are not satisfied with the outcome of Level 1 resolution, you can email on grievance [at] paymeindia [dot] in.

Level 3

• If the complaint remains pending at Level 2 for a period of more than 7 working days, or if you are not satisfied with the outcome of Level 2 resolution, you can contact the following official of PayMe India:
  • Grievance Redressal Officer
    Name: Gajendra Singh
    Contact No. : 0120-6971400
    Email ID : grievance [at] paymeindia [dot] in

Level 4

• If the complaint remains pending at Level 3 for a period of more than 7 working days, or if you are not satisfied with the outcome of Level 3 resolution, you can contact the Regional Office of the Reserve Bank:
  • Kanpur
    Post Box No. 82/142, M.G Road,
    Kanpur – 208 001, Uttar Pradesh.
    Phone: 0512-2305949
    Fax: 0512-2306105
  • Lucknow
    8-9 Vipin Khand,
    Gomtinagar,Lucknow-226010,
    Uttar Pradesh
    Ph:0522-2307950
    Fax:0522-2307960

You can directly contact the Regional Office of the Reserve Bank India through RBI Website