IVRS Menu : 1800 20 888 20 / 0141-661 8888
Select your preferred language
- Press 1: For new home loan details
- Press 2: If you already have a home loan with Aavas
- Press 3: For Saathi app information
Email
- customercare [at] aavas [dot] in (For Customer Care)
Important Links
SMS Service
- Send SMS 'GHAR' to 56677 to this from your registered mobile number .
For Complaint
Level 1:
- For any query/complaint you can call at 0141-6618888 or mail at customercare [at] aavas [dot] in .
- You can also visit your nearest Branch Location .
- You will receive a response/resolution within 15 working days.
Level 2:
- If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:
Contact No.: 0141-4659230, 8003999547
Email: pratibha [dot] sharma [at] aavas [dot] in
Address:
201-202, 2nd Floor,Southend Square Mansarovar Industrial Area, Jaipur-302020
- You will receive a response/resolution within 15 working days.
Level 3:
- If your query is still not resolved within 30 days then you can escalate your complaint through National Housing Bank (NHB) at the address given below:
Address: National Housing Bank
Core 5A, India Habitat Centre
Lodhi Road New Delhi -110 003
Registered/Corporate Office
Aavas Financiers Limited,
201-202, 2nd Floor, Southend Square,
Mansarover Industrial Area,
Jaipur-302020
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