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Tata Power DDL Customer Care No. 1800 208 9124

Updated on Thursday, 9 July 2026 - 11:46am
Organization: 
Toll free Number(s): 
  • 1800 208 9124 (For Contact/Complaint, 24x7)
  • 19124 (For Registration Related Query, 24x7)
All India Number(s): 
  • 011-6611 2407 (For Customer Support)
  • 81309 40404 (SARAL-Customer Service, Wed, 11am-12noon)
  • 70451 16237 (For WhatsApp Support)
Website: 
Official Website
iOS App: 
My Tata Power- Consumer App
Android App: 
My Tata Power- Consumer App

IVRS Menu : 1800 208 9124

Select your preferred language

  • Press 1: For complaints related to low power supply, voltage or street light.
  • Press 2: For safety, fire and emergency call.
  • Press 3: To register new connection request registration or for any related information.
  • Press 4: For name, load and category change.
  • Press 5: For billing, reading, payment and meter related query.
  • Press 6: To know your complaint or request status.
  • Press 7: For employee verification or to record complaints related to theft, harassment, ethics and enviroment
  • Press 8: For information related to customer benefits scheme or change in language preference and contact no.
  • Press 9: To know about subsidies team or private electric vechial charges subsidies team of Delhi goverment

Email

  • customercare [at] tatapower-ddl [dot] com (For Customer Care)
  • eac [dot] care [at] tatapower-ddl [dot] com (For Registration Related Query)

Important Links

SMS Services

Send SMS To "56070" From Your Registered Mobile Number.
The "XXXXXXXXXXX" Keyword Denotes Your 11 Digit CA Number.

Sr No. Service Keywords
1 No Supply Complaint TPDDL NCC XXXXXXXXXXX
2 Shutdown Details TPDDL OI XXXXXXXXXXX
3 New Meter Connection TPDDL NEW
4 Current Bill Details TPDDL CBL XXXXXXXXXXX
5 Last 5 Bill Details TPDDL BL XXXXXXXXXXX
6 Last 5 Payment Details TPDDL PMNT XXXXXXXXXXX
7 Stop Paper Bill TPDDL SPB XXXXXXXXXXX
8 Fire Emergency TPDDL EMG xxxxxxxxxxx
9 Unhappy with Services TPDDL UNHAPPY Notification Number

For Complaint

Tier-I

Level 1 :

  • For any query/complaint, you can contact through the details given below:
    Contact No.: 19124 (24x7), 18002089124 (24x7)
    Email: customercare [at] tatapower-ddl [dot] com
  • You can also visit the nearest customer care centers through the details given below:
    Timing: Mon-Fri, 9:30am-5:30pm, Sat, 9:30am-1pm
    Sr No. Location Address
    1 Moti Nagar District Office Building, 33KVA Grid, Inder Puri, Behind Pusa Institute, Delhi-110015.
    2 Model Town District Office Building, Gopal Nagar, Near Azadpur Flyover, Delhi-110009
    3 Keshavpuram District Office Building, Near Laxmi Bai College, Phase - 3, Ashok Vihar, Delhi-110052.
    4 Civil lines District Office, 27/9-11, Nangia Park, Shakti Nagar, Delhi-110007.
    5 Kirari District Office Building, Sec 22, Pkt-1,Rohini opp Lakhi Ram Park Nr Rg-22 Grid, Delhi-110086.
    6 Mangolpuri District Office Building, Mangolpuri Industrial Area Phase-1, Mangolpuri Delhi-110083.
    7 Pitampura District Office Building, GP-6 Block, Pitampura, Delhi-110034.
    8 Rohini District Office Rohini, 3/9, Sub Station Building Sector-9, Rohini Near G.D. Goenka Public School, Rohini, Delhi-110085.
    9 Shalimar Bagh District Office Building, 33 KV Grid Sub Station, Near Jaspal Kaur Public School, Shalimar Bagh, Delhi-110088.
    10 Dheerpur TATA Power-DDL Office, 66/11 KV Grid Sub-Station Dheerpur, Outer Ring Road, Nirankari Park, Near Dheerpur C V Raman ITI, Delhi-110084
    11 Badli District Office Building, DSIDC Gate No-5, Badli Ind. Area, Near MTNL Office, Delhi-110042.
    12 Narela District Office Building, Bawana Road, Near Fire Brigade Office, Narela, Delhi-110040.
    13 Bawana District Office Building, Main Road Bawana, Near Aditi Girls College, Bawana, Delhi-110039.
  • You can also fill this Complaint Form .

Level 2 :

  • If your complaint is not resolved, then you can contact the internal consumer grievance redressal cell through the details given below:
    Contact No.: 011-66382301
    Email: icgrc [at] tatapower-ddl [dot] com

Level 3 :

  • If your complaint still not resolved, then you can contact the head of customer services (with a prior appointment) through the details given below:
    Address: TATA Power Delhi Distribution Limited, Cencare Building,
    Opposite C-2 Block, Lawrence Road, Keshav Puram, Delhi - 110035.

Tier-II

  • If your complaint is not resolved, then you can contact the Consumer Grievance Redressal Forum (CGRF) through the details given below:
    Contact No.: 011-27463809, 011-27466601, 011-27466602
    Email: ecgrftpddl [at] gmail [dot] com
    Address: Sub-Station Building, Police Colony,
    Model Town - II, Delhi - 110009

Tier-III

  • If your complaint is still not resolved, then you can contact through the details given below:
    Sr No. Designation Contact Detail Address
    1 Electricity Ombudsman elect_ombudsman [at] yahoo [dot] com B-53, Pashchimi Marg, Opp. Tagore International School, Vasant Vihar, New Delhi-110057
    2 Public Grievance Cell 1800112222 Department of Power (GoNCTD), SLDC Building 33KV Sub Station, Minto Road, New Delhi - 110002

Form Center

Office Addresses

Sr No. Office Contact No. Address
1 Head Office - Tata Power-DDL Cencare Building, Opposite C-2 Block,
Keshav Puram, Delhi - 110035
2 Corporate Office 011-66112272, 011-66112222, 011-66112256, 011-66112162,
Fax No.: 011-27468042		 NDPL House, Hudson Lines Kingsway
Camp, Delhi-110 009

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