Utkarsh Small Finance Bank Customer Care No. 1800 123 9878

Organization:

www.utkarsh.bank

Toll free Number(s):

1800 123 9878 (For Customer Support)
1800 208 1788 (For Micro-Banking/Advances Related Queries)

All India Number(s):

95069 41111 (For WhatsApp Banking)

Website:

Official Website

iOS App:

Utkarsh Mobile

Android App:

Utkarsh Mobile

IVRS Menu: 1800 123 9878

Select your preferred language

Press 1: To report lost of card or block the card.
Press 2: For loan account related query.
Press 3: For saving, current and deposit account related query.
Press 4: For enhance card security.
Press 5: For any other information.

Email

customercare [at] utkarsh [dot] bank (For Customer Care)
communications [at] utkarsh [dot] bank (For General Query)

Important Links

Important Contact Details

Sr No.	Service	Contact No.	Email
1	Credit Card Support	18003093665	creditcards [at] utkarsh [dot] bank , supercard [at] utkarsh [dot] bank
2	Secured card Support	18003097986	securedcc [at] utkarsh [dot] bank
3	For Debit Card Related Query	18001806878	-

Grievance Redressal

Level 1

For any query/complaint, you can contact at 18001239878 or mail at customercare [at] utkarsh [dot] bank
You can also visit to your nearest Branch Location .
You can also fill this Forms:
- Complaint Form
- Report Unauthorised Transaction Complaint

Level 2

If your query is not resolved, then you can also contact to the Zonal Officers details mentioned below:
Timings: Mon-Sat, 9:30am-6:30pm

Sr No.	Zone	Name	Contact No.
1	East and West	Saptadeep Guha	9151037405
2	North and South	Abhishek Verma	9151037372

Level 3

If your query is not resolved then you may also contact to the officers at the details given below:

Sr No.	Designation	Contact Details
1	Nodal Officer	nodal [dot] officer [at] utkarsh [dot] bank
2	Principal Nodal Officer	0542-7109115 Email: pno [at] utkarsh [dot] bank (Mon-Sat, 9:30am-6:30pm, excluding Sundays, public holidays, 2^nd & 4^th Saturdays.)

Level 4

If you are still not satisfied with the resolution given at the above levels, then you can also lodge your complaint online through RBI Ombudsman or through Complaint Management System (CMS) Portal .

Doorstep Banking Branches

Officer Contacts

Sr.No.	Designation	Contact No.	Address
1	Head Operations & Administration (Registered Office), MD & CEO (Registered Office)	0542-2984410	Utkarsh Tower, NH -31 (Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi - 221105, Uttar Pradesh
2	Executive Director (Zonal Office), Head Product - Liabilities (Zonal Office)	0542-2984410	Rupa Sapphire, 21^st Floor, Plot No.12, Sector 18,Sion - Panvel Ex-pressway, Sanpada, Navi Mumbai - 400705.

Download Forms

Registered Office

Utkarsh Small Finance Bank Ltd.,
Utkarsh Tower, NH-31 (Airport Road), Sehmalpur,
Kazi Sarai, Harhua, Varanasi, PIN - 221105, Uttar Pradesh
Contact No.: 0542-6134000, 0542-6135000

India Customer Care