Utkarsh Small Finance Bank Customer Care No. 1800 123 9878

Organization:

www.utkarsh.bank

Toll free Number(s):

1800 123 9878 (For Customer Support)
1800 208 1788 (For Micro-Banking Services)

All India Number(s):

95069 41111 (For WhatsApp Banking)

Website:

Official Website

iOS App:

Utkarsh Mobile

iOS App:

U-One by Utkarsh

Android App:

Utkarsh Mobile

Android App:

U-One by Utkarsh

Email

customercare [at] utkarsh [dot] bank [dot] in (For Customer Care)
communications [at] utkarsh [dot] bank [dot] in (For General Query)

Important Links

Important Contact Details

Sr.No.	Service	Contact No.	Email
1	Credit Card Support	18003093665	creditcards [at] utkarsh [dot] bank [dot] in
2	Secured Card Support	18003097986	securedcc [at] utkarsh [dot] bank [dot] in
3	For Sales	18005703988	-

To Block or Hotlisting Debit Card

By Contact No.: You can call at 18001239878 (24x7)
By SMS: SMS BLOCK <space> Last 4 Digits of your Card Number to 8108256256 from your registered mobile number.
By Mobile Banking: You can block your debit card through iOS or Android app .
- Login → Click on More option → Click on Cards and select Debit Cards → Block Debit Card → Select your Debit Card → Select Reason for Blocking your Card → Click on Next button → Enter OTP sent on your registered Mobile Number.
By Internet Banking: Login → Select Personal Banking →Click on "Continue to Login" → Enter username and password and click on check box, then click on continue → Click on the security image, then click onSign In→ Enter OTP sent on your registered mobile number/email id and then click on Submit →Click on Cards and then select Debit Cards → Click on Block Debit Card → Select your Debit Card → Select Reason for Blocking your Card → Click on Next button → Enter OTP sent on your registered mobile number
By Branch: You can visit to your nearest Branch Location and submit Debit Card blocking request .

Grievance Redressal

Level 1:

For any query/complaint, you can call at 18001239878 or mail at customercare [at] utkarsh [dot] bank [dot] in .
You can also visit your nearest Branch Location .
You can also lodge your complaint through these forms:
- Complaint Form
- Report Unauthorised Transaction Complaint

Level 2:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:

Sr.No.	Zone	Contact No.	Jurisdiction
Email: nodal [dot] officer [at] utkarsh [dot] bank Timing: Mon-Sat, 9:30am-6:30pm (excluding Sundays, public holidays, 2^nd & 4^th Saturdays)
1	East & West	9151037405	Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, West Bengal , Sikkim, Jharkhand, Gujarat, Dadra and Nagar Haveli, Daman and Diu, , Andaman and Nicobar, Goa, Maharashtra, Chhattisgarh and Bihar.
2	North & South	9151037372	Himachal Pradesh, Punjab, Chandigarh , Haryana, Rajasthan, Jammu & Kashmir and Ladakh & Delhi, Karnataka, Tamil Nadu, Madhya Pradesh, Andhra Pradesh , Telangana, Kerala, Puducherry, Uttarakhand and Uttar Pradesh.

Level 3:

If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 then you can escalate the issue to the Principal Nodal Officer at the details given below:
Contact No.: 0542-7109115
Email: pno [at] utkarsh [dot] bank
Address: Utkarsh Small Finance Bank Limited,
Utkarsh Tower, 2^nd floor, NH-31 (Airport Road), Sehmalpur, Kazi Sarai,
Harhua, Varanasi, Uttar Pradesh, PIN -221105

Level 4:

If your query is not resolved within 30 working days, then you can also lodge your complaint online through Complaint Management System (CMS) Portal or through RBI Ombudsman .

Doorstep Banking Branches

Officers Contact Details

Office Timing: 9:30am-6:30pm (Same For All)

Sr.No.	Designation	Contact No.	Address
1	Head - Consumer Banking Liabilities/Head - Micro Banking MB/Head Operations & Administration	0542-2984410	Rupa Sapphire, 21^st Floor, Plot No.12, Sector 18, Sion - Panvel Expressway, Sanpada, Navi Mumbai - 400705 Head Operations & Administration: Utkarsh Tower, NH -31 (Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi - 221105, Uttar Pradesh
2	MD & CEO	0542-6137010	Utkarsh Tower, NH -31 (Airport Road), Sehmalpur, Kazi Sarai, Harahua, Varanasi - 221105, Uttar Pradesh

Download Forms

Registered Office

Utkarsh Small Finance Bank Ltd.,
Utkarsh Tower, NH-31 (Airport Road), Sehmalpur,
Kazi Sarai, Harhua, Varanasi, PIN - 221105, Uttar Pradesh
Contact No.: 0542-6134000, 0542-6135000