Cosmos Co-operative Bank Customer Care No.

Organization:

cosmosbank.com

Toll free Number(s):

1800 233 0234 (For Customer Support, Mon-Sat: 10:30am-6:30pm)

All India Number(s):

90290 13793 (Missed Call Number For Balance Enquiry)
89565 67100 (For WhatsApp Support)

Website:

Official Website

iOS App:

Cosmos Bank MobileBanking

Android App:

Cosmos Bank MobileBanking

Email

customercare [at] cosmos [dot] bank [dot] in (For Customer Care)

Important Link

To Block or Hotlist a Debit Card

By Call: You can contact customer care number 18002330234, 020-67085158, 020-67085159, 020-67086708
By SMS: You can send an SMS [BLOCKXXXX (Last 4 digits of your Account Number) or STOPXXXX (Last 4 digits of your Card Number) to 9225677755] from your registered mobile number.
By Email: You can also email at card_dispute [at] cosmosbank [dot] in , atmhelp [at] cosmosbank [dot] in
By WhatsApp: Send "Hi" to 8956567100→Menu→ Follow the instruction to block your card.
By Branch: You can also visit your Branch and submit a written request to block debit card.

NEFT/ RTGS Facilitation Centres

Grievance Redressal

Level 1:

For any query/complaint, you can contact 18002330234 or mail at customercare [at] cosmos [dot] bank [dot] in .

You can also mail at the details given below:

Sr No.	Service	Email
1	Internet Banking/Mobile Banking	ibhelp [at] cosmosbank [dot] in
2	ATM	atmhelp [at] cosmosbank [dot] in
3	FASTag	fastaghelp [at] cosmosbank [dot] in
4	Demat	dematcell [at] cosmosbank [dot] in

For any complaint related to ATM, POS, E-Com, IMPS & AEPS dispute transactions you can lodge your complaint through this Portal .
For Unauthorized Electronic Transaction complaint you can fill this Form .
You can also visit your nearest Branch .
Your query will be resolved within 7 working days.

Level 2:

If your query is not resolved, you can contact Regional Head at the details given below:

Sr No.	Region	Contact No.	Email
1	Region I - Pune	020-67085213	puneregion_csgr [at] cosmos [dot] bank [dot] in
2	Region II - Mumbai	022-69476029	mumbairegion_csgr [at] cosmos [dot] bank [dot] in
3	Region III - Southern Region	040-23231694	southernregion_csgr [at] cosmos [dot] bank [dot] in
4	Region IV - Gujarat	079-27544956	gujratregion_csgr [at] cosmos [dot] bank [dot] in
5	Region V - Rest of Maharashtra	0240-2330963	region5_csgr [at] cosmos [dot] bank [dot] in
For more information, please read .

Your query will be resolved within 15 working days

Level 3:

If your query is not resolved or you are not satisfied with the resolution given at above levels then you can contact the Nodal Officer at the details given below:

Sr No.	Designation	Contact Detail
1	Principal Nodal Officer	020-67085261, pno [at] cosmos [dot] bank [dot] in
2	Nodal Officer (For Person With Disabilities)	020-67085133

Your query will be resolved within 25 working days.

Level 4:

If your query is still not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
Contact No.: 14448
Address: Centralized Receipt and Processing Center (CRPC),
4^th Floor, Reserve Bank of India,
Sector 17, Central Vista, Chandigarh - 160017
You can also lodge your complaint online through RBI Complaint Management System (CMS) Portal .

Download Forms

Head Office

The Cosmos Co-operative Bank Ltd.,
Cosmos Tower, Plot No-6, S.No-132/B,
ICS Colony, Ganeshkhind Road,
Pune- 411007 Maharashtra, India.