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Lion Air Customer Care No.
Updated on Monday, 10 February 2025 - 3:34pm
Email
Organization:
Lion Air International Numbers:
(+62)811-193-80888 (For WhatsApp Support Only for Indonesia)
Website:
Official Website - customercare [at] lionair [dot] co [dot] id (For Customer Support)
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Important Link
Refund Procedure
- For any query/complaint related to refund you can contact at the customer support number or mail at customercare [at] lionair [dot] co [dot] id
- Your tickets are only valid for refund up to 3 months after the date of travel.
- For refund you can fill the refund request Form
Branch Locations
| Sr No. | Branch Name | Branch Code | Address | |
|---|---|---|---|---|
| 1 | Atambua | ABU | abukk [at] lionair [dot] co [dot] id | Bandar Udara A.A Bere Taloo Jl. Adi Sucipto, Atambua-Ntt |
| 2 | Ambon | AMQ | amqam [at] lionair [dot] co [dot] id | Hotel Amboina Jln Kapitan Ulupaha No 5 |
| 3 | Alor | ARD | ardkk [at] lionair [dot] co [dot] id | Bandar Udara Mali, Jl. Soekarno-Hatta, Alor-Ntt |
| 4 | Banjarmasin Office | BDJ | bdjam [at] lionair [dot] co [dot] id , bdjto [at] lionair [dot] co [dot] id | Jl. Jendral A. Yani Km 7,8 Komplek Commercial Citraland Clauster I-Walk 2 Blok, Iw 02 Nomor 11 Kelurahan Menarap Lama Rt 03/Rw 01 Kecamatan Kertak Hanyar, Kabupaten Banjar, Kota Banjarmasin Provinsi Kalimantan Selatan |
| 5 | Banjarmasin Sales Outlet | BDJ | bdjso [at] lionair [dot] co [dot] id , group [dot] bdjam [at] lionair [dot] co [dot] id | 1.Effa Hotel Jl. Jendral A.Yani Km 6, Kabupaten Banjar, Kota Banjarmasin Provinsi Kalimantan Selatan 2.Pyramid Suites Hotel, Jl.Skip Lama No. 8 Banjarmasin Tengah, Kota Banjarmasin Provinsi Kalimantan Selatan 70114 |
| 6 | Bandung | BDO | bdo [dot] so [at] lionair [dot] co [dot] id | Jl. Padjajaran No. 153, Husein Sastranegara Bandung 40174 |
| 7 | Berau | BEJ | bejkk [at] lionair [dot] co [dot] id | Jl. Kalimarau Teluk Bayur, Bandara Kalimarau Berau |
| 8 | Biak | BIK | bikkk [at] lionair [dot] co [dot] id | Bandar Udara Frans Kaisepo - Jl. Moh. Yamin , Kel. Mandala , Kec. Biak Kota , Biak Numfor - Papua 98111 |
| 9 | Bajawa | BJW | bjwkk [at] lionair [dot] co [dot] id | Bandar Udara Soa, Jl. Mengeruda, Soa Bajawa-Ntt |
| 10 | Bangkok | BKK | info [at] lionairthai [dot] com | Room 4313A, 4 Th Floor, Terminal 1 Building, Don Mueang International Airport, |
| 11 | Bengkulu Apo | BKS APO | chief [dot] sales_bksto [at] lionair [dot] co [dot] id | Jl. Raya Padang Kemiling No 25D Rt/Rw. 004/002 Kel. Pekan Sabtu Kec. Selebar |
| 12 | Bima | BMU | bmukk [at] lionair [dot] co [dot] id | Bandara Sultan M Salahudin, Jl Salahudin ,Palebelo,Bima |
| 13 | Balikpapan | BPN | bpnss [at] lionair [dot] co [dot] id , bpnkt [at] lionair [dot] co [dot] id | Jl. Brigjen Ery Suparjan No.2, Klandasan Ulu, Balikpapan Kota, Kota Balikpapan, Kalimantan Timur 76112 |
| 14 | Batam | Bth | bth1 [dot] sales [at] lionair [dot] co [dot] id , admin [dot] bthdm [at] lionair [dot] co [dot] id | Jl. Raden Patah No. 12, Lubuk Baja Kota, Kecamatan Lubuk Baja, Kota Batam, Kepulauan Riau 29432 |
| 15 | Banda Aceh | BTJ | btjto [at] lionair [dot] co [dot] id | Jl. Al Huda No. 15 Kampung Laksana Peunayong Banda Aceh |
| 16 | Bau Bau | BUW | buwkk [at] lionair [dot] co [dot] id | Bandar Udara Betaombari. Kel. Katobengke Kec. Betaombari Kota Bau Bau |
| 17 | Banyuwangi | BWX | bwxkk [at] lionair [dot] co [dot] id | Bandar Udara Blimbingsari, Jl. Agung Wilis Kec. Rogojampi, Kab. Banyuwangi , Banyuwangi |
| 18 | Babo | BXB | bxbkk [at] lionair [dot] co [dot] id | Bandara Udara Babo |
| 19 | Jambi | DJB | djbkk [at] lionair [dot] co [dot] id | Jl Soekarno-Hatta Lion Airlines Bandara Sultan Thaha36139 Kota Jambi |
| 20 | Jayapura Apo | DJJ APO | djjkk [at] lionair [dot] co [dot] id | Bandar Udara Sentani - Jl. Yabaso No. 76 , Kel. Sentani Kota , Kel. Sentani - Kab. Jayapura - Papua 99352 |
| 21 | Jayapura To | DJJ TO | djjam [at] lionair [dot] co [dot] id | Grand Abe Hotel, Jl. Raya Abepura, Kota Baru , Jayapura - Papua 99351 |
| 22 | Denpasar Apo | DPS APO | dpskk [at] lionair [dot] co [dot] id | Bandar Udara Ngurah Rai,Jl I Gusti Ngurah Rai,Kuta |
| 23 | Denpasar Office | DPS OFFICE | dpsto [at] lionair [dot] co [dot] id | Ibis Styles Bali Denpasar
Jl. Teuku Umar No.183, Dauh Puri Kauh, Kec. Denpasar Barat, Kota Denpasar, Bali 80114 |
| 24 | Silangit | DTB | dtbkk [at] lionair [dot] co [dot] id | Bandar Udara Siborong-Borong Jl. Raya Muara - Siborong Borong |
| 25 | Ende | ENE | enekk [at] lionair [dot] co [dot] id | Bandara H Hasan Arroeboesman,Jl Ahmad Yani,Ende |
| 26 | Fakfak | FKQ | fkqkk [at] lionair [dot] co [dot] id | Jl. Di Panjaitan (Belakang Hotel Grand Papua) |
| 27 | Sibolga | FLZ | flzkk [at] lionair [dot] co [dot] id | Bandar Udara Ferdinand Lumban Tobing Jl. Ahmad Yani No. 1 Komplek Bandar Udara Fl. Tobing Pinang Sori , Tapanuli Tengah 22654 |
| 28 | Galela | GLX | gkxkk [at] lionair [dot] co [dot] id | Bandar Udara Gamarmalamo, Galela |
| 29 | Gunung Sitoli | GNS | gnskk [at] lionair [dot] co [dot] id | Bandar Udara Binaka Jl. Pelabuhan Udara Binaka Km 19,5 Gunung Sitoli |
| 30 | Gorontalo | GTO | gtokk [at] lionair [dot] co [dot] id | Bandara Djalaluddin, Jl Djalaludin Tantu, Desa Tiolo Kec Tibawa Kab Gorontalo |
| 31 | Jeddah | JED | jedkk [at] lionair [dot] co [dot] id | Nort Terminal, Ground Floor. Unit No 2 , King Abdul Aziz International Airport |
| 32 | Kedoya | JKT | ticketing [dot] kedoya [at] lionair [dot] co [dot] id | Gedung Lion Parcel Jl. Terusan Arjuna Utara No.50 Kedoya Jakarta Barat |
| 33 | Bekasi | JKT | ticketing [dot] bekasi [at] liontour [dot] co [dot] id | Komplek Ruko Bekasi Mas Blok D4 Jl. Ahmad Yani Bekasi |
| 34 | Sangaji | JKT | ticketing [at] lionair [dot] co [dot] id | Jl. Am Sangaji No 17 Pav Jakarta Pusat |
| 35 | Jakarta | JKT | jakarta [at] lionair [dot] co [dot] id | Lion Air Tower Jl. Gajahmada No.7 Jakarta Pusat 10130 |
| 36 | Jogyakarta Apo | JOG APO | jogkt [at] lionair [dot] co [dot] id | Kompleks Bandara International Adi Sutjipto Jl. Adi Sutjipto No.9 Yogyakarta 55282 |
| 37 | Jogyakarta To | JOIN TO | jogso [at] lionair [dot] co [dot] id | Mall Grand Mercure - Ibis Hotel Adisucipto Jl.Adisucipto No.80 Yogyakarta |
| 38 | Tobelo | KAZ | kazkk [at] lionair [dot] co [dot] id | Bandar Udara Kuabang Kao Jl Kuabang,Desa Jati Kec Kao, Halmahera Utara |
| 39 | Kotabaru | KBU | kbukk [at] lionair [dot] co [dot] id | Jl. Stagen, Pulau Laut Utara, Komplek Bandar Udara Gusti Syamsir Alam Kotabaru, Prov Kalimantan Selatan |
| 40 | Kendari Apo | KDI APO | kdikk [at] lionair [dot] co [dot] id | Jl. Wolter Monginsidi Ambaipua Kec. Ranomeeto Konawe Selatan |
| 41 | Kendari Sales Office | KDI SALES OFFICE | kdikk [at] lionair [dot] co [dot] id | Hotel Plaza Inn Kendari Jl. Amtero Hamra No 57-59 Komp. Pier 29 Kendari, Sulawesi Tenggara |
| 42 | Kaimana | KNG | kngkk [at] lionair [dot] co [dot] id | Jln Krooy Kaimana |
| 43 | Kualanamu/Medan | KNO | knokk [at] lionair [dot] co [dot] id | Jl. Raya Bandara Kualanamu Int'l 20157 |
| 44 | Kupang Apo | KOE APO | koekk [at] lionair [dot] co [dot] id | Jl. Adi Sucipto , Penfui, Kota Kupang - Ntt |
| 45 | Kupang To | KOE TO | koeto [at] lionair [dot] co [dot] id koeam [at] lionair [dot] co [dot] id | T-More Hotel, Lantai 1, Jl. Piet A. Tallo, Kota Kupang - Ntt |
| 46 | Kuala Lumpur | KUL | kulkk [at] lionair [dot] co [dot] id | Lot Cpvd 24, Anjung Tinjau, Main Terminal Building, Level 5, No. S-28, Kuala Lumpur International Airport (Klia) Sepang, Selangor, Malaysia |
| 47 | Labuan Bajo Apo | LBJ APO | lbjkk [at] lionair [dot] co [dot] id | Bandara Komodo Jl Firdaus Labuan Bajo |
| 48 | Labuan Bajo Sales Outlet | LBJ SALES OUTLET | lbjkk [at] lionair [dot] co [dot] id | Jl Johanes Sahadoen,Labuan Bajo |
| 49 | Larantuka | LKA | lkakk [at] lionair [dot] co [dot] id | Bandara Gewayantana, Jl. Soekarno Hatta No.77, Larantuka-Ntt |
| 50 | Lombok Apo | LOP APO | lopkk [at] lionair [dot] co [dot] id | Bandara International Lombok ,Jl. By Pass Bil Praya, Pujut, Lombok Tengah, Ntb |
| 51 | Lombok Office | LOP OFFICE | lopto [at] lionair [dot] co [dot] id | Jalan Pejanggik No. 8 Cakranegara , Mataram 83231 (Area Parkir Baseman Hotel Lombok Plaza) |
| 52 | Lhoksumawe | LSW | lswkk [at] lionair [dot] co [dot] id | Bandar Udara Malikussaleh Jl. Bandara Malikussaleh Desa Pinto Makmur Muara Batu |
| 53 | Tual/Langgur | LUV | luvkk [at] lionair [dot] co [dot] id | Hotel Aurelia Kimson Jln Jend Sudirman No 17 Ohoijang Maluku Tenggara |
| 54 | Luwuk | LUW | luwkk [at] lionair [dot] co [dot] id | Bandar Udara Syukuran Aminuddin Amir. Desa Bubung, Kec. Luwuk Kab. Banggai Sulawesi Tengah |
| 55 | Manado | MDC | mdcss [at] lionair [dot] co [dot] id | Lion Plaza Jl. Piere Tendean, No 19 Kec Sario, Manado |
| 56 | Meulaboh | MEQ | meqkk [at] lionair [dot] co [dot] id | Bandar Udara Cut Nyak Dien Jl. Desa Kubang Gajah Naganraya |
| 57 | Rm Kno | MESAO | mesto [at] lionair [dot] co [dot] id | Jl. Bridgjen Katamso No. 809E Kampung Baru Medan 20158 |
| 58 | Mamuju | MJU | amqao [at] lionair [dot] co [dot] id | Bandara Tampapadang Jl. Poros Mamuju Kalukku Km. 30 (Tlp Nihil) Sulawesi Barat |
| 59 | Merauke Apo | MKQ APO | mkqkk [at] lionair [dot] co [dot] id | Bandar Udara Mopah - Jl. Pgt No. 1 , Kel. Rimba Jaya , Kec. Merauke , Merauke - Papua 99611 |
| 60 | Merauke To | MKQ TO | mkqto [at] lionair [dot] co [dot] id | Jalan Pgt Spadem No. 4 , Merauke - Papua 99611 |
| 61 | Manokwari | MKW | mkwkk [at] lionair [dot] co [dot] id | Bandara Rendani, Jl trikora Rendani Manokwari, Papua Barat |
| 62 | Malang | MLG | mlgkk [at] lionair [dot] co [dot] id | Lobby Hotel Grand Cakra Malang (Araya), Jl. Green Boulevard No.2, Purwodadi, Kec. Blimbing, Kota Malang, Jawa Timur 65125 |
| 63 | Melonguane | MNA | mnakk [at] lionair [dot] co [dot] id | Bandar Udara Melonguane, Term.. Keberangktan, Jln. trans Beo, Kel. Melonguane Barat, Kec. Melonguane, Kab. Kepl. Talaud, Sulawesi Utara |
| 64 | Maumere Apo | MOF APO | mofkk [at] lionair [dot] co [dot] id | Bandara Frans Seda,Jl Angkasa Maumere |
| 65 | Maumere Sales Outlet | MOF SALES OUTLET | mofkk [at] lionair [dot] co [dot] id | Jln Adisucipto,Waioti Maumere |
| 66 | Naha | NAH | nahkk [at] lionair [dot] co [dot] id | Jl. Lapangan No.1 , Bandar Udara Naha-Tahuna, Kecamatan Tabukan Utara, Kab Sangihe |
| 67 | Nabire | NBX | nbxkk [at] lionair [dot] co [dot] id | Bandar Udara Douw Aturure - Jl. Sisingamangaraja, Kel. Morgo , Kec. Nabire , Nabire - Papua 98811 |
| 68 | Natuna | NTX | ntxkk [at] lionair [dot] co [dot] id | Bandar Udara Tni-Au Ranai |
| 69 | Morotai | OTI | otikk [at] lionair [dot] co [dot] id | Bandar Udara Pitu, Jl. Bandara Desa Wawama Kec, Morotai Selatan Kab. Pulau Morotai |
| 70 | Padang | PDG | pdgto [at] lionair [dot] co [dot] id | Jl. Taman Siswa No. 1A Padang 25139 |
| 71 | Penang | PEN | penkk [at] lionair [dot] co [dot] id | Lot 5, Level 2, Departure Concourse Penang International Airport, 11900, Bayan Lepas, Penang, Malaysia |
| 72 | Pangkal Pinang | PGK | pgkdm [at] lionair [dot] co [dot] id | Lobby Dasar Pia Hotel Pangkapinang Di Jalan Jenderal Sudirman No 25 Kota Pangkalpinang |
| 73 | Pangkalanbun | PKN | pknkk [at] lionair [dot] co [dot] id | Jl. Iskandar Komplek Bandar Udara Iskandar , Kotawaringin Barat, Pangkalan Bun , Kalimantan Tengah |
| 74 | Pekanbaru | PKU | pku [dot] so [at] lionair [dot] co [dot] id , pku [dot] so1 [at] lionair [dot] co [dot] id , pku [dot] so2 [at] lionai [dot] co [dot] id |
Jl.Datuk Setia Maharaja . Komp Perkantoran Grand Sudirman No.B2 Pekanbaru |
| 75 | Palangkaraya | PKY | pkykk [at] lionair [dot] co [dot] id | Jl. Adonis Samad, Komplek Bandara Udara Tjilik Riwut, Palangka Raya |
| 76 | Palembang | PLM | plmtkt [at] lionair [dot] co [dot] id | Teras Lobby Hotel Amaris Jln Demang Lebar Daun No 1836. Palembang |
| 77 | Palu | PLW | plwss [at] lionair [dot] co [dot] id | Jl. Abd. Rahman Saleh, Bandara Mutiara Sis Aljufri Palu |
| 78 | Pontianak | PNK | pnkto [at] lionair [dot] co [dot] id | Jl.Sidas No.8 Pontianak |
| 79 | Poso | PSJ | psjkk [at] lionair [dot] co [dot] id | Bandar Udara Kasiguncu, Jl. trans Sulawesi Kel. Kasiguncu Kab. Poso Sulawesi Tengah |
| 80 | Kolaka | PUM | amqao [at] lionair [dot] co [dot] id | Bandar Udara Sangia Nibandera, Desa Tanggetada Kolaka |
| 81 | Rote | RTI | rtikk [at] lionair [dot] co [dot] id | Bandara David Constantjin Saudale, Jl. Lekunik-Ba'a Rote Ndau-Ntt |
| 82 | Singapore | SIN | sinkk [at] lionair [dot] co [dot] id | Changi Airport, Terminal 3, Counter #1 |
| 83 | Simeulue | SMG | smgkk [at] lionair [dot] co [dot] id | Bandar Udara Lasikin Jl. Tgk Diujung Desa Lasikin Simeulue |
| 84 | Sampit | SMQ | smqkk [at] lionair [dot] co [dot] id | Jl. Samekto Komplek Bandar Udara H Asan, Kotawaringin Timur, Sampit, Kalimantan Ten |
| 85 | Solo Apo | SOC APO | soctkt [at] lionair [dot] co [dot] id | Kompleks Bandara Adi Sumarmo Jl. Bandara Adi Sumarmo, Surakarta 57108 |
| 86 | Solo To | SOC TO | ahmad [dot] hasanudin [at] lionair [dot] co [dot] id | Jl. A Yani No 313A, Manahan, Banjarsari, Surakarta (Tlp. 0271-746 3004) |
| 87 | Sorong | SOQ | soqkk [at] lionair [dot] co [dot] id | Bandara Deo Sorong, Jl Basuki Rahmat Km 7,5 Sorong, Papua Barat |
| 88 | Semarang Apo | SRG APO | srgkk [at] lionair [dot] co [dot] id | Komplek Bandara Ahmad Yani Jl. Puad, Ahmad Yani No. 1 Semarang, Jawa Tengah |
| 89 | Semarang To | SRG TO | srgto [at] lionair [dot] co [dot] id | Ruko Puri Anjasmoro Blok F1 No. 9 Jl. Puri Anjasmoro Raya, Tawangsari, Kec. Semarang Barat, Kota Semarang, Jawa Tengah |
| 90 | Samarinda | SRI | samarinda [at] lionair [dot] co [dot] id | Jl. Alaya Blok Ld 09 Samarinda Kalimantan Timur (Kantor Kota) Jl. Poros Samarinda - Bontang, Sungai Siring Bandar Udara Apt. Pranoto (Bandara) |
| 91 | Surabaya Branch Office | SUB BRANCH OFFICE | subkk [at] lionair [dot] co [dot] id | Lion Air Group Branch Office Surabaya, Jl. Sulawesi No. 75 |
| 92 | Sumbawa | SWQ | swqkk [at] lionair [dot] co [dot] id | Bandara Sultan M Kaharudin Jl Garuda No 04 |
| 93 | Saumlaki | SXK | sxkkk [at] lionair [dot] co [dot] id | Jln Mangkawar Komp Bandar Udara Mathilda Batlayeri Saumlaki (Maluku Tenggara Barat) |
| 94 | Timika | TIM | timkk [at] lionair [dot] co [dot] id | Kwamki,Mimika Baru,Mimika Papua |
| 95 | Tanjung Pandan | TJQ | tjqkk [at] lionair [dot] co [dot] id | Jl Sudirman Desa Buluh Tumbang Bandara H.As Hanandjoeddin (Counter Wings Air ) |
| 96 | Tanjungkarang | TKG | tkgkk [at] lionair [dot] co [dot] id | Jl Alamsyah Ratu Prawira Negara Km 28 Branti,Natar Kabupaten Lampung Selatan |
| 97 | Toli Toli | TLI | tlikk [at] lionair [dot] co [dot] id | Jl. Usman Binol No. 12, Kel. Baru, Kec. Baolan, Toli-Toli, Sulawesi Tengah 94514 |
| 98 | Tambolaka | TMC | tmckk [at] lionair [dot] co [dot] id | Bandara Tambolaka Jl Soeharto,Tambolaka Sumba Barat Daya |
| 99 | Tanjung Pinang | TNJ | tnjss [at] lionair [dot] co [dot] id | Jl.Adi Sucipto Km.12 Bandar Udara Raja Haji Fisabililah ( Tanjung Pinang Kepri) |
| 100 | Tarakan | TRK | trkkk [at] lionair [dot] co [dot] id | Jl. Mulawarman No. 1, Bandara Juwata Tarakan |
| 101 | Ternate | TTE | ttekk [at] lionair [dot] co [dot] id | Bandar Udara Sultan Babullah Ternate |
| 102 | Boul | UOL | upgao [at] lionair [dot] co [dot] id | Bandar Udara Pogogul Buol, Kab. Buol Sulawesi Tengah |
| 103 | Ujung Pandang Apo | UPG APO | upgkk [at] lionair [dot] co [dot] id | Bandar Udara Internasional Sultan Hasanuddin |
| 104 | Ujung Pandang To | UPG TO | upgkk [at] lionair [dot] co [dot] id | Jl. A. Yani Komp. Ruko Blok B/22-24 Kota Makassar |
| 105 | Waingapu | WGP | wgpkk [at] lionair [dot] co [dot] id | Bandara Adi Sucipto No. 01 Waingapu, Sumba Timur-Ntt |
| 106 | Wamena | WMX | wmxkk [at] lionair [dot] co [dot] id | Bandar Udara Wamena - Jl. Gatot Subroto , Kel. Wamena Kota , Kec. Wamena , Jayawijaya - Papua 99511 |
| 107 | Wakatobi | WNI | amqao [at] lionair [dot] co [dot] id | Bandara Matahora, Pulau Wangi Wangi, Wakatobi. Sulawesi - Tenggara |
| 108 | Buli | WUB | upgao [at] lionair [dot] co [dot] id , wubkk [at] lionair [dot] co [dot] id | Bandar Udara Maba, Buli |
| 109 | Selayar | YKR | ykrkk [at] lionair [dot] co [dot] id | Bandar Udara H. Aroepala Desa Bontosunggu Kec. Bontoharu Kep. Selayar Sulawesi Selatan |
| For More Details | ||||
For Group Bookings
| Sr No. | Country | |
|---|---|---|
| 1 | India | group [dot] india [at] batikair [dot] com |
| 2 | Australia, New Zealand | batikairgroups [at] airlinerepservices [dot] com |
| 3 | Indonesia | group [dot] jkt [at] lionair [dot] co [dot] id |
| For other countries group booking you can fill this Form | ||
