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Lion Air Customer Care No.
Updated on Monday, 31 August 2026 - 5:51pm
Email
Organization:
Lion Air International Numbers:
+62811-193-80888 (WhatsApp Support Only For Indonesia)
Website:
Official Website
iOS App:
Lion Air
Android App:
Thai Lion Air - customercare [at] lionair [dot] co [dot] id (For Customer Care)
Important Links
Lost, Damaged, Delayed Baggage and Refund
- For any query/complaint, you can contact the customer support team or mail at customercare [at] lionairgroup [dot] com .
- If your baggage is not found then you can file a claim for lost baggage within 21 days .
- For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage.
- You can make refund request through fill this Refund Request Form .
- For more information, please read .
For Group Booking Services
| Sr No. | Country | |
|---|---|---|
| 1 | India | group [dot] india [at] batikair [dot] com |
| 2 | Australia, New Zealand | batikairgroups [at] airlinerepservices [dot] com |
| 3 | Indonesia | group [dot] jkt [at] lionair [dot] co [dot] id |
Branch Locator
| Sr No. | Branch | Address | Branch Code | |
|---|---|---|---|---|
| 1 | Atambua | abukk [at] lionair [dot] co [dot] id | Bandar Udara A.A Bere Taloo Jl. Adi Sucipto, Atambua-NTT | ABU |
| 2 | Ambon | amqam [at] lionair [dot] co [dot] id | Hotel Amboina Jln Kapitan Ulupaha No 5 | AMQ |
| 3 | Alor | ardkk [at] lionair [dot] co [dot] id | Bandar Udara Mali, Jl. Soekarno-Hatta, Alor-NTT | ARD |
| 4 | Banjarmasin Office | bdjam [at] lionair [dot] co [dot] id , bdjto [at] lionair [dot] co [dot] id | Jl. Jendral A. Yani KM 7,8 Komplek Commercial Citraland Clauster I-Walk 2 Blok, IW 02 Nomor 11 Kelurahan Menarap lama RT 03/RW 01 Kecamatan Kertak Hanyar, Kabupaten Banjar, Kota Banjarmasin Provinsi Kalimantan Selatan | BDJ |
| 5 | Banjarmasin Sales Outlet | bdjso [at] lionair [dot] co [dot] id , group [dot] bdjam [at] lionair [dot] co [dot] id | 1.Effa Hotel Jl. Jendral A.Yani KM 6, Kabupaten Banjar, Kota Banjarmasin Provinsi Kalimantan Selatan 2.Pyramid Suites Hotel, Jl.Skip Lama No. 8 Banjarmasin Tengah, Kota Banjarmasin Provinsi Kalimantan Selatan 70114 | BDJ |
| 6 | Bandung | bdo [dot] so [at] lionair [dot] co [dot] id | Jl. Padjajaran No. 153, Husein Sastranegara Bandung 40174 | BDO |
| 7 | Berau | bejkk [at] lionair [dot] co [dot] id | Jl. Kalimarau Teluk Bayur, Bandara Kalimarau Berau | BEJ |
| 8 | Biak | bikkk [at] lionair [dot] co [dot] id | Bandar Udara Frans Kaisepo - Jl. Moh. Yamin , Kel. Mandala , Kec. Biak Kota , Biak Numfor - Papua 98111 | BIK |
| 9 | Bajawa | bjwkk [at] lionair [dot] co [dot] id | Bandar Udara Soa, Jl. Mengeruda, Soa Bajawa-NTT | BJW |
| 10 | Bangkok | info [at] lionairthai [dot] com | Room 4313A, 4 th floor, Terminal 1 Building, Don Mueang International Airport, | BKK |
| 11 | Bengkulu Apo | chief [dot] sales_bksto [at] lionair [dot] co [dot] id | Jl. Raya Padang Kemiling No 25D Rt/Rw. 004/002 Kel. Pekan Sabtu Kec. Selebar | BKS APO |
| 12 | Bima | bmukk [at] lionair [dot] co [dot] id | Bandara Sultan M Salahudin, Jl Salahudin ,Palebelo,Bima | BMU |
| 13 | Balikpapan | bpnss [at] lionair [dot] co [dot] id , bpnkt [at] lionair [dot] co [dot] id | Jl. Brigjen Ery Suparjan No.2, Klandasan Ulu, Balikpapan Kota, Kota Balikpapan, Kalimantan Timur 76112 | BPN |
| 14 | Batam | bth1 [dot] sales [at] lionair [dot] co [dot] id , admin [dot] bthdm [at] lionair [dot] co [dot] id | Jl. Raden Patah No. 12, Lubuk Baja Kota, Kecamatan Lubuk Baja, Kota Batam, Kepulauan Riau 29432 | BTH |
| 15 | Banda Aceh | btjto [at] lionair [dot] co [dot] id | Jl. Al Huda No. 15 Kampung Laksana Peunayong Banda Aceh | BTJ |
| 16 | Bau Bau | buwkk [at] lionair [dot] co [dot] id | Bandar Udara Betaombari. Kel. Katobengke Kec. Betaombari Kota Bau - Bau | BUW |
| 17 | Banyuwangi | bwxkk [at] lionair [dot] co [dot] id | Bandar Udara BlimbingSari, Jl. Agung Wilis Kec. Rogojampi, Kab. Banyuwangi , Banyuwangi | BWX |
| 18 | Babo | bxbkk [at] lionair [dot] co [dot] id | Bandara Udara Babo | BXB |
| 19 | Jambi | djbkk [at] lionair [dot] co [dot] id | Jl soekarno-hatta Lion airlines bandara sultan thaha36139 kota jambi | DJB |
| 20 | Jayapura Apo | djjkk [at] lionair [dot] co [dot] id | Bandar Udara Sentani - Jl. Yabaso No. 76 , Kel. Sentani Kota , Kel. Sentani - Kab. Jayapura - Papua 99352 | DJJ APO |
| 21 | Jayapura To | djjam [at] lionair [dot] co [dot] id | Grand Abe Hotel, Jl. Raya Abepura, Kota Baru , Jayapura - Papua 99351 | DJJ TO |
| 22 | Denpasar Apo | dpskk [at] lionair [dot] co [dot] id | Bandar Udara Ngurah Rai,Jl I Gusti Ngurah Rai,Kuta | DPS APO |
| 23 | Denpasar Office | dpsto [at] lionair [dot] co [dot] id | Ibis Styles Bali Denpasar Jl. Teuku Umar No.183, Dauh Puri Kauh, Kec. Denpasar Barat, Kota Denpasar, Bali 80114 | DPS OFFICE |
| 24 | Silangit | dtbkk [at] lionair [dot] co [dot] id | Bandar Udara Siborong-Borong Jl. Raya Muara - Siborong Borong | DTB |
| 25 | Ende | enekk [at] lionair [dot] co [dot] id | Bandara H Hasan Arroeboesman,Jl Ahmad Yani,Ende | ENE |
| 26 | Fakfak | fkqkk [at] lionair [dot] co [dot] id | Jl. Di Panjaitan (belakang hotel Grand Papua) | FKQ |
| 27 | Sibolga | flzkk [at] lionair [dot] co [dot] id | Bandar Udara Ferdinand Lumban Tobing Jl. Ahmad Yani No. 1 Komplek Bandar Udara FL. Tobing Pinang Sori , Tapanuli Tengah 22654 | FLZ |
| 28 | Galela | gkxkk [at] lionair [dot] co [dot] id | Bandar Udara Gamarmalamo, Galela | GLX |
| 29 | Gunung Sitoli | gnskk [at] lionair [dot] co [dot] id | Bandar Udara Binaka Jl. Pelabuhan Udara Binaka Km 19,5 Gunung Sitoli | GNS |
| 30 | Gorontalo | gtokk [at] lionair [dot] co [dot] id | Bandara Djalaluddin, Jl Djalaludin Tantu, Desa Tiolo kec Tibawa kab Gorontalo | GTO |
| 31 | Jeddah | jedkk [at] lionair [dot] co [dot] id | Nort terminal, Ground floor. Unit No 2 , King Abdul Aziz international airport | JED |
| 32 | Kedoya | ticketing [dot] kedoya [at] lionair [dot] co [dot] id | Gedung Lion Parcel Jl. Terusan Arjuna Utara No.50 Kedoya Jakarta Barat | JKT |
| 33 | Bekasi | ticketing [dot] bekasi [at] liontour [dot] co [dot] id | Komplek Ruko Bekasi Mas Blok D4 Jl. Ahmad Yani Bekasi | JKT |
| 34 | Sangaji | ticketing [at] lionair [dot] co [dot] id | Jl. Am Sangaji No 17 Pav Jakarta Pusat | JKT |
| 35 | Jakarta | jakarta [at] lionair [dot] co [dot] id | Lion Air Tower Jl. Gajahmada No.7 Jakarta Pusat 10130 | JKT |
| 36 | Jogyakarta Apo | jogkt [at] lionair [dot] co [dot] id | Kompleks Bandara International Adi sutjipto Jl. Adi Sutjipto No.9 Yogyakarta 55282 | JOG APO |
| 37 | Jogyakarta To | jogso [at] lionair [dot] co [dot] id | Mall Grand Mercure -Ibis Hotel AdisuciptoJl.Adisucipto No.80 Yogyakarta | JOG TO |
| 38 | Tobelo | kazkk [at] lionair [dot] co [dot] id | Bandar Udara kuabang kao jl kuabang,Desa Jati kec kao, Halmahera utara | KAZ |
| 39 | Kotabaru | kbukk [at] lionair [dot] co [dot] id | Jl. Stagen, Pulau Laut Utara, Komplek Bandar Udara Gusti Syamsir Alam Kotabaru, Prov Kalimantan Selatan | KBU |
| 40 | Kendari Apo | kdikk [at] lionair [dot] co [dot] id | Jl. Wolter Monginsidi Ambaipua Kec. Ranomeeto Konawe Selatan | KDI APO |
| 41 | Kendari Sales Office | kdikk [at] lionair [dot] co [dot] id | Hotel Plaza Inn Kendari Jl. Amtero Hamra no 57-59 Komp. Pier 29 Kendari, Sulawesi Tenggara | KDI SALES OFFICE |
| 42 | Kaimana | kngkk [at] lionair [dot] co [dot] id | Jln Krooy Kaimana | KNG |
| 43 | Kualanamu/Medan | knokk [at] lionair [dot] co [dot] id | Jl. Raya Bandara Kualanamu Int'l 20157 | KNO |
| 44 | Kupang Apo | koekk [at] lionair [dot] co [dot] id | Jl. Adi Sucipto , Penfui, Kota Kupang - NTT | KOE APO |
| 45 | Kupang To | koeto [at] lionair [dot] co [dot] id , koeam [at] lionair [dot] co [dot] id | T-More Hotel, lantai 1, Jl. Piet A. Tallo, Kota Kupang - NTT | KOE TO |
| 46 | Kuala Lumpur | kulkk [at] lionair [dot] co [dot] id | LOT CPVD 24, ANJUNG TINJAU, Main Terminal Building, Level 5, No. S-28, Kuala Lumpur International Airport (KLIA) Sepang, Selangor, Malaysia | KUL |
| 47 | Labuan Bajo Apo | lbjkk [at] lionair [dot] co [dot] id | Bandara Komodo Jl Firdaus Labuan Bajo | LBJ APO |
| 48 | Labuan Bajo Sales Outlet | lbjkk [at] lionair [dot] co [dot] id | Jl Johanes Sahadoen,Labuan Bajo | LBJ SALES OUTLET |
| 49 | Larantuka | lkakk [at] lionair [dot] co [dot] id | Bandara Gewayantana, Jl. Soekarno Hatta No.77, Larantuka-NTT | LKA |
| 50 | Lombok Apo | lopkk [at] lionair [dot] co [dot] id | Bandara International Lombok ,Jl. By Pass Bil Praya, Pujut, Lombok Tengah, NTB | LOP APO |
| 51 | Lombok Office | lopto [at] lionair [dot] co [dot] id | Jl. Catur Warga No 33, Mataram, Sunwood Hotel Arianz Mataram | LOP OFFICE |
| 52 | Lhoksumawe | lswkk [at] lionair [dot] co [dot] id | Bandar Udara Malikussaleh Jl. Bandara Malikussaleh Desa Pinto Makmur Muara Batu | LSW |
| 53 | Tual/Langgur | luvkk [at] lionair [dot] co [dot] id | Hotel Aurelia Kimson Jln Jend Sudirman No 17 Ohoijang Maluku Tenggara | LUV |
| 54 | Luwuk | luwkk [at] lionair [dot] co [dot] id | Bandar Udara Syukuran aminuddin Amir. Desa Bubung, Kec. Luwuk Kab. Banggai Sulawesi Tengah | LUW |
| 55 | Manado | mdcss [at] lionair [dot] co [dot] id | Lion Plaza Jl. Piere Tendean, no 19 Kec Sario, Manado | MDC |
| 56 | Meulaboh | meqkk [at] lionair [dot] co [dot] id | Bandar Udara Cut Nyak Dien Jl. Desa Kubang Gajah Naganraya | MEQ |
| 57 | Rm Kno | mesto [at] lionair [dot] co [dot] id | Jl. Bridgjen Katamso No. 809E Kampung Baru Medan 20158 | MESAO |
| 58 | Mamuju | amqao [at] lionair [dot] co [dot] id | Bandara Tampapadang Jl. Poros Mamuju Kalukku Km. 30 (tlp nihil) Sulawesi Barat | MJU |
| 59 | Merauke Apo | mkqkk [at] lionair [dot] co [dot] id | Bandar Udara Mopah - Jl. PGT no. 1 , Kel. Rimba Jaya , Kec. Merauke , Merauke - Papua 99611 | MKQ APO |
| 60 | Merauke To | mkqto [at] lionair [dot] co [dot] id | Jalan PGT Spadem No. 4 , Merauke - Papua 99611 | MKQ TO |
| 61 | Manokwari | mkwkk [at] lionair [dot] co [dot] id | Bandara Rendani, Jl Trikora Rendani Manokwari, Papua Barat | MKW |
| 62 | Malang | mlgkk [at] lionair [dot] co [dot] id | Bandara Abdulrachman Saleh Malang Jl.Komodor Udara Abdul Rachman Saleh, Malang |
MLG |
| 63 | Melonguane | mnakk [at] lionair [dot] co [dot] id | Bandar Udara Melonguane, Term.. Keberangktan, jln. Trans Beo, kel. Melonguane Barat, kec. Melonguane, kab. kepl. Talaud, Sulawesi Utara | MNA |
| 64 | Maumere Apo | mofkk [at] lionair [dot] co [dot] id | Bandara Frans Seda,Jl Angkasa Maumere | MOF APO |
| 65 | Maumere Sales Outlet | mofkk [at] lionair [dot] co [dot] id | Jln Adisucipto,Waioti Maumere | MOF SALES OUTLET |
| 66 | Naha | nahkk [at] lionair [dot] co [dot] id | JL. Lapangan No.1 , Bandar Udara Naha-Tahuna, Kecamatan Tabukan Utara, Kab Sangihe | NAH |
| 67 | Nabire | nbxkk [at] lionair [dot] co [dot] id | Bandar Udara Douw Aturure - Jl. Sisingamangaraja, Kel. Morgo , Kec. Nabire , Nabire - Papua 98811 | NBX |
| 68 | Natuna | ntxkk [at] lionair [dot] co [dot] id | Bandar Udara TNI-AU Ranai | NTX |
| 69 | Morotai | otikk [at] lionair [dot] co [dot] id | Bandar Udara Pitu, Jl. Bandara Desa Wawama Kec, Morotai Selatan Kab. Pulau Morotai | OTI |
| 70 | Padang | pdgto [at] lionair [dot] co [dot] id | Jl. Taman Siswa No. 1A Padang 25139 | PDG |
| 71 | Penang | penkk [at] lionair [dot] co [dot] id | Lot 5, Level 2, Departure Concourse Penang International Airport, 11900, Bayan Lepas, Penang, Malaysia | PEN |
| 72 | Pangkal Pinang | pgkdm [at] lionair [dot] co [dot] id | Lobby dasar PIA Hotel Pangkapinang Di jalan jenderal sudirman no 25 kota pangkalpinang | PGK |
| 73 | Pangkalanbun | pknkk [at] lionair [dot] co [dot] id | Jl. Iskandar Komplek Bandar Udara Iskandar , Kotawaringin Barat, Pangkalan Bun , Kalimantan Tengah | PKN |
| 74 | Pekanbaru | pku [dot] so [at] lionair [dot] co [dot] id , pku [dot] so1 [at] lionair [dot] co [dot] id , pku [dot] so2 [at] lionai [dot] co [dot] id | Jl.Datuk Setia Maharaja . Komp Perkantoran Grand Sudirman NO.B2 Pekanbaru | PKU |
| 75 | Palangkaraya | pkykk [at] lionair [dot] co [dot] id | Jl. Adonis Samad, komplek Bandara Udara Tjilik Riwut, Palangka Raya | PKY |
| 76 | Palembang | plmtkt [at] lionair [dot] co [dot] id | Teras lobby hotel Amaris jln Demang Lebar Daun no 1836. Palembang | PLM |
| 77 | Palu | plwss [at] lionair [dot] co [dot] id | Jl. Abd. Rahman Saleh, Bandara Mutiara Sis Aljufri Palu | PLW |
| 78 | Pontianak | pnkto [at] lionair [dot] co [dot] id | Jl.Sidas No.8 Pontianak | PNK |
| 79 | Poso | psjkk [at] lionair [dot] co [dot] id | Bandar Udara Kasiguncu, Jl. Trans Sulawesi Kel. Kasiguncu Kab. Poso Sulawesi - Tengah | PSJ |
| 80 | Kolaka | amqao [at] lionair [dot] co [dot] id | Bandar Udara Sangia Nibandera, Desa Tanggetada - Kolaka | PUM |
| 81 | Rote | rtikk [at] lionair [dot] co [dot] id | Bandara David Constantjin Saudale, Jl. Lekunik-Ba'a Rote Ndau-NTT | RTI |
| 82 | Singapore | sinkk [at] lionair [dot] co [dot] id | Changi Airport, Terminal 3, Counter #1 | SIN |
| 83 | Simeulue | smgkk [at] lionair [dot] co [dot] id | Bandar Udara Lasikin Jl. Tgk Diujung Desa Lasikin Simeulue | SMG |
| 84 | Sampit | smqkk [at] lionair [dot] co [dot] id | Jl. Samekto Komplek Bandar Udara H Asan, Kotawaringin Timur, Sampit, Kalimantan Ten | SMQ |
| 85 | Solo Apo | soctkt [at] lionair [dot] co [dot] id | Kompleks Bandara Adi Sumarmo Jl. Bandara Adi Sumarmo, Surakarta 57108 | SOC APO |
| 86 | Solo To | ahmad [dot] hasanudin [at] lionair [dot] co [dot] id | Jl. A Yani no 313A, Manahan, Banjarsari, Surakarta (Tlp. 0271-746 3004) | SOC TO |
| 87 | Sorong | soqkk [at] lionair [dot] co [dot] id | Bandara DEO Sorong, Jl Basuki Rahmat Km 7,5 Sorong, Papua Barat | SOQ |
| 88 | Semarang Apo | srgkk [at] lionair [dot] co [dot] id | Komplek Bandara Ahmad Yani Jl. Puad, Ahmad Yani no. 1 Semarang, Jawa Tengah | SRG APO |
| 89 | Semarang To | srgto [at] lionair [dot] co [dot] id | Ruko Puri Anjasmoro Blok F1 No. 9 Jl. Puri Anjasmoro Raya, Tawangsari, Kec. Semarang Barat, Kota Semarang, Jawa Tengah | SRG TO |
| 90 | Samarinda | samarinda [at] lionair [dot] co [dot] id | Jl. Alaya Blok LD 09 Samarinda Kalimantan Timur (Kantor Kota) Jl. Poros Samarinda - Bontang, Sungai Siring Bandar Udara Apt. Pranoto (Bandara) | SRI |
| 91 | Surabaya Branch Office | subkk [at] lionair [dot] co [dot] id | Lion Air Group Branch Office Surabaya, Jl. Sulawesi No. 75 | Sub Branch Office |
| 92 | Sumbawa | swqkk [at] lionair [dot] co [dot] id | Bandara Sultan M Kaharudin Jl Garuda No 04 | SWQ |
| 93 | Saumlaki | sxkkk [at] lionair [dot] co [dot] id | Jln Mangkawar Komp Bandar Udara Mathilda Batlayeri Saumlaki (Maluku Tenggara Barat) | SXK |
| 94 | Timika | timkk [at] lionair [dot] co [dot] id | kwamki,mimika baru,mimika Papua | TIM |
| 95 | Tanjung Pandan | tjqkk [at] lionair [dot] co [dot] id | Jl sudirman desa buluh tumbang bandara H.AS hanandjoeddin (counter wings air) | TJQ |
| 96 | Tanjungkarang | tkgkk [at] lionair [dot] co [dot] id | Jl Alamsyah Ratu prawira Negara Km 28 branti,natar kabupaten lampung selatan | TKG |
| 97 | Toli Toli | tlikk [at] lionair [dot] co [dot] id | Jl. Usman Binol No. 12, Kel. Baru, Kec. Baolan, Toli-Toli, Sulawesi Tengah 94514 | TLI |
| 98 | Tambolaka | tmckk [at] lionair [dot] co [dot] id | Bandara Tambolaka Jl Soeharto,Tambolaka Sumba Barat Daya | TMC |
| 99 | Tanjung Pinang | tnjss [at] lionair [dot] co [dot] id | Jl.Adi Sucipto Km.12 Bandar Udara Raja Haji Fisabililah ( Tanjung pinang KEPRI) | TNJ |
| 100 | Tarakan | trkkk [at] lionair [dot] co [dot] id | Jl. Mulawarman No. 1, Bandara Juwata Tarakan | TRK |
| 101 | Ternate | ttekk [at] lionair [dot] co [dot] id | Bandar udara sultan Babullah Ternate | TTE |
| 102 | Boul | upgao [at] lionair [dot] co [dot] id | Bandar Udara Pogogul Buol, Kab. Buol Sulawesi - Tengah | UOL |
| 103 | Ujung Pandang Apo | upgkk [at] lionair [dot] co [dot] id | Bandar Udara Internasional Sultan Hasanuddin | UPG APO |
| 104 | Ujung Pandang To | upgkk [at] lionair [dot] co [dot] id | JL. A. Yani Komp. Ruko Blok B/22-24 kota Makassar | UPG TO |
| 105 | Waingapu | wgpkk [at] lionair [dot] co [dot] id | Bandara Adi Sucipto No. 01 Waingapu, Sumba Timur-NTT | WGP |
| 106 | Wamena | wmxkk [at] lionair [dot] co [dot] id | Bandar Udara Wamena - Jl. Gatot Subroto , Kel. Wamena Kota , Kec. Wamena , Jayawijaya - Papua 99511 | WMX |
| 107 | Wakatobi | amqao [at] lionair [dot] co [dot] id | Bandara Matahora, Pulau Wangi - Wangi, Wakatobi. Sulawesi - Tenggara | WNI |
| 108 | Buli | upgao [at] lionair [dot] co [dot] id , wubkk [at] lionair [dot] co [dot] id | Bandar udara Maba, Buli | WUB |
| 109 | Selayar | ykrkk [at] lionair [dot] co [dot] id | Bandar Udara H. Aroepala desa Bontosunggu Kec. Bontoharu Kep. Selayar Sulawesi Selatan | YKR |
| 110 | Group Booking | group [dot] jkt [at] lionair [dot] co [dot] id | - | - |
