Email

• customercare [at] janabank [dot] com (For Customer Care)

Important Links

• Contact Form
• Branch/ATM Locator
• Frequently Asked Questions

Grievance Redressal

Level 1:

• For any complaint you can call at 18002080 (24/7), MFI Toll Free Number: 18004200 (7am-10pm) or mail at customercare [at] janabank [dot] com , you can also visit your nearest branch.
• You can also lodge your complaint by filling this Form
• For fraud related query you can fill this Form

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 within 7 days you can fill this Form
• You can also escalate the issue to the Senior Management

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 within 5 working days you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: 080-68131421
  Email: nodal [dot] officer [at] janabank [dot] com
  Address: Jana Small Finance Bank Ltd.,
  No. 11, 5^th floor, Divyashree Chambers,
  O'Shaughnessy Road, Bengaluru - 560025
  Timing: 9am-6pm, Mon to Fri

Level 4:

• If you are not satisfied with the resolution given, then you can contact on the details mentioned below:
  Contact No.: 14448
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre (CRPC) , Reserve Bank of India 4^th floor, Sector 17, Chandigarh - 160017
• You can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman

Banking Agent Outlets

Registered Office

Jana Small Finance Bank Limited
The Fairway Business Park, First Floor,
Survey No.10/1, 11/2 & 12/2B,
Off Domlur, Koramangala Inner Ring Road,
Next to EGL Business Park Challaghatta,
Bengaluru- 560071
Contact No.: 080-46020100

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