Email

• customercare [at] jana [dot] bank [dot] in (For Customer Care)

Important Links

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• Report A Fraud
• Branch/ATM Locator
• Frequently Asked Questions

Grievance Redressal

Level 1

• For any complaint you can call at 18002080 (24/7), MFI Toll Free Number: 18004200 (7am-10pm) or mail at customercare [at] jana [dot] bank [dot] in or grievance [dot] redressal [at] jana [dot] bank [dot] in , you can also visit your nearest branch .
• You can also lodge your complaint by filling this Form .

Level 2

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 within 7 days you can fill this Form .
• You can also escalate the issue to the regional nodal officer details given below:

  Sr. No	City / Region	Regional Nodal Officer	Email
  1	Guwahati	Krishnendu Majumdar	krishnendu [dot] majumdar [at] jana [dot] bank [dot] in
  2	Kolkata	Arpan Banerjee	arpan [dot] banerjee [at] jana [dot] bank [dot] in
  3	Chandigarh	Vikas Wadhwa	vikas [dot] wadhwa [at] jana [dot] bank [dot] in
  4	Jaipur	Rakshit Jha	rakshit [dot] jha [at] jana [dot] bank [dot] in
  5	Kanpur / Lucknow	Rohit Tandon	rohit [dot] tandon [at] jana [dot] bank [dot] in
  6	New Delhi	Charu Agarwal	charu [dot] agarwal01 [at] jana [dot] bank [dot] in
  7	Bhubaneswar	Rajani Kanta Senapati	rajani [dot] senapati [at] jana [dot] bank [dot] in
  8	Patna	Ashok Kumar Singh	ashok [dot] singh01 [at] jana [dot] bank [dot] in
  9	Ranchi	Ritesh Kumar	ritesh [dot] kumar04 [at] jana [dot] bank [dot] in
  10	Nagpur	Rakhi Lohiya	rakhi [dot] lohiya [at] jana [dot] bank [dot] in
  11	Ahmedabad	Divyanshu Jain	divyanshu [dot] jain04 [at] jana [dot] bank [dot] in
  12	Belapur (Navi Mumbai) / Mumbai	Shadab Khan	shadab [dot] khan01 [at] jana [dot] bank [dot] in
  13	Bengaluru	Sunil Kumar M K	sunil [dot] kumar12 [at] jana [dot] bank [dot] in
  14	Bhopal	Vimlesh Kumar	vimlesh [dot] kumar [at] jana [dot] bank [dot] in
  15	Chennai / Hyderabad	Senthil P	senthil [dot] p [at] jana [dot] bank [dot] in
  16	Chhattisgarh	Ashish Chhariya	ashish [dot] chhariya [at] jana [dot] bank [dot] in

Level 3

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 within 5 working days you can escalate the issue to the Principal Nodal Officer at the details given below:
  Contact No.: 080-68131421
  Email: nodal [dot] officer [at] jana [dot] bank [dot] in
  Address: Jana Small Finance Bank Ltd.,
  No. 11, 5^th floor, Divyashree Chambers,
  O'Shaughnessy Road, Bengaluru - 560025
  Timing: Mon to Fri: 9am-6pm

Level 4

• If you are not satisfied with the resolution provided within 30 working days, then you can contact on the details mentioned below:
  Contact No.: 14448
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre (CRPC) , Reserve Bank of India 4^th floor, Sector 17, Chandigarh - 160017
• You can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman or RBI Complaint Management System (CMS) Portal .

Banking Agent Outlets

Registered Office

Jana Small Finance Bank Limited
The Fairway Business Park, First Floor,
Survey No.10/1, 11/2 & 12/2B,
Off Domlur, Koramangala Inner Ring Road,
Next to EGL Business Park Challaghatta,
Bengaluru- 560071
Contact No.: 080-46020100

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