Fino Payments Bank Customer Care No. 1800 268 1000

Updated on Wednesday, 30 September 2026 - 5:12pm

Organization:

finobank.com

Toll free Number(s):

1800 268 1000 (For Customer Support, 9am-7pm)
1800 268 3930 (To Report Fraud Transaction, 24x7)

All India Number(s):

865 700 8036 (For WhatsApp Banking)
787 778 8977 (Missed Call No. To Open A Bank Account/Avail Other Service)

Website:

Official Website

iOS App:

FinoPay

Android App:

FinoPay

Email

customercare [at] fino [dot] bank [dot] in (For Customer Care)

Important Links

SMS Service

Send an SMS to 7022075566 from your registered mobile no.

Sr No.	Service	Keywords
1	To block your card	SMS <CARDBLOCK>
2	For applying Debit Freeze on your account	SMS <FRAUD>
3	To open a bank account or to avail other services	SMS <FPB>

Important Emails

Sr No.	Service	Email
1	To report fraud	reportfraud [at] fino [dot] bank [dot] in
2	For merchants	care [at] fino [dot] bank [dot] in

To Block or Hotlisting Debit Card

By Contact No.: To Block your debit card you can call at 18002681000, 18002683930
By Email: You can mail at customercare [at] fino [dot] bank [dot] in
By SMS: Send SMS '<CARDBLOCK>' to 7022075566
By Mobile App: Login FinoPay → Menu/Cards → Debit Card → Block/Hotlist Card → Confirm with MPIN/OTP
By Branch:You can also visit the nearest bank branch and submit. Your card will be blocked.

Grievance Redressal

Level 1:

For any query/complaint you can call at 022-68681414 (9am-7pm) or you can mail at customercare [at] fino [dot] bank [dot] in , reportfraud [at] fino [dot] bank [dot] in .
You can also lodge your complaint online through complaint form or by visiting nearest branch .
Your query will be resolved within 15 days.

Level 2:

If your query isn't resolved then you can contact the Nodal Officer by mailing at nodalofficer [at] finobank [dot] com .
Your query will be resolved within 10 days.

Level 3:

If your query is still not resolved then you can contact the Principal Nodal Officer details are given below:
Contact No.: 022-71047270
Email: pno [at] fino [dot] bank [dot] in

Level 4:

If your query is not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
Contact: 14448 (9:30 am - 5:15 pm)
Address: Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India, 4^th Floor,
Sector 17, Chandigarh - 160017
You can also lodge complaint online through RBI Complaint Management System (CMS) Portal .

Registered Office

Fino Payments Bank Limited
Mindspace Juinagar, Plot No Gen 2/1/F, Tower 1, 8^th Floor,
TTC Industrial Area, MIDC Shirwane,
Juinagar, Navi Mumbai - 400 706
Contact No.: 022-71047000

Social Sites

Comments

Wed, 01/04/2020 - 3:00pm — Hem yadav (not verified)

Tranjection charge

Dear all,
Hear is a fino branch, which is not take good services all time, when coustomer is going for widrol money then he one trnsation charges is 50 to 80rs, why can you give me a reason for that, why he should be talk in this type of cuatomer problem

Thu, 12/03/2020 - 6:55am — Avanish (not verified)

Kasgang

Fino payment bank

Tue, 14/01/2020 - 2:53pm — Anonymous (not verified)

My money is not refund

Fri, 27/12/2024 - 5:30pm — Umesh Jangid (not verified)

Maine ek payment ki thi na

Maine ek payment ki thi na samne walon Ko Gai Na mujhe wapas refund Mili

Fri, 21/02/2020 - 3:00pm — Md sajjad alam (not verified)

Aaj madhay gramin bank me

Aaj madhay gramin bank me aeps widhrol karne kar rahe
The trancation fail ho gaya par paisa customer ke account se
Paisa kat gaya hai

Mon, 06/01/2020 - 7:22am — Abhay Rajan Gaur (not verified)

Creat user id password

Hello sir
Plz explain me, how to creat user id & password

Sat, 24/08/2019 - 2:02pm — Gajendra p kute (not verified)

Graminbank kam nahi karata

Sir maharashtra gramin bank ka widrol nahi hota kucha kijiy mera co .no

Fri, 16/08/2019 - 8:54pm — Sabeena bano (not verified)

Distributor ka Fino Bank me koi kam nahi ho raha hr

Sir
Aap Se request he ki hamara fino payment bank me marchent I'd jaldi Se complete ho Keyoki hamari koi baat sunta nahi he one weak Ho gaya he documents bhi bhej deye lekin Abhi tak marchent I'd complete nahi hui customer bahut parshan he fino payment bank me call karte koi response nahi deta Aise raha to Sabhi ka company se bishbas nahi rahega

Wed, 14/08/2019 - 8:21pm — Hema ram (not verified)