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Reliance Smart Customer Care No.
Updated on Monday, 6 July 2026 - 5:33pm
Email
Organization:
Reliance Toll free Number(s):
- 1800 891 0001 (For Customer Support)
- 1800 102 7382 (Alternate Customer Support)
- 1800 103 2022 (For Contact Support)
Website:
Official Website - customerservice [at] ril [dot] com (For Customer Service)
Important Link
Registered Office
Reliance Industries Limited,
3rd Floor, Court House, Lokmanya
Tilak Marg, Dhobi Talao, Mumbai -
400 002, Maharashtra, India
Contact No.: 022-35553800
Comments
Behaviour
I would like to register a complaint against an employee of reliance big bazar. I wanted to exchange the bottle and theattendent of cash counter was so rude.. She was just ignoring me for a long time.. You r so irritable when someone came to return the good.. If ur employees behavior was this while I return the good within a moment.. What u do with other customerd who came after week.. Really shameful act of a reputated mall.. I would prefer to go to local shop if your behaviour is this
Complaint Regarding Poor Management and Hygiene at Reli
I would like to register a complaint regarding the condition and management of your Reliance Smart Point located at College Road, Opposite Power House, Kishanganj, Bihar – 855107.
I have visited this outlet multiple times, and unfortunately the overall experience has consistently been very disappointing. The store management appears to be extremely poor. Basic cleanliness and maintenance standards are not being properly maintained.
Some major issues I observed are:
The store is often very dirty and unhygienic.
Dust can be seen on shelves and various sections of the store.
Products are not arranged properly and the overall setup looks disorganized.
The floor condition is also unclean most of the time.
The environment inside the store does not feel comfortable or welcoming.
Staff behavior is not sufficiently cooperative or professional.
Many staff members appear busy in personal conversations and casual activities instead of assisting customers properly.
ACs and fans are often not functioning, making the shopping experience uncomfortable.
As a customer, such conditions create a very negative impression of the brand. Reliance is a reputed company, and customers expect at least basic cleanliness, proper product arrangement, professional staff behavior, and a comfortable shopping environment.
I request you to kindly look into this matter seriously and take necessary action to improve the store’s management, hygiene, customer service, and maintenance standards.
I hope this complaint will be addressed promptly.
Complaint Regarding Misleading Offer and Unprofessional Behavior
Reliance Smart Point, Pusa, samastipur, Bihar
I would like to lodge a formal complaint regarding misleading promotional information and the unprofessional behavior of billing staff at Reliance Smart Point.
Today, while browsing the JioMart app, I could not find Aashirvaad Atta (10 kg) listed. However, upon visiting the store, the product was available. At the store, an offer sticker was clearly displayed stating that on purchase of Aashirvaad Atta (10 kg), a discount of Rs. 30 would be provided on the purchase of any cooking oil.
Relying on this displayed offer, I made the purchase. However, at the billing counter, the staff refused to apply the discount, stating that the offer was “quite old.” This is misleading, as the promotional sticker was still prominently displayed in the store.
Further, the behavior of the billing staff was not satisfactory. I also requested to speak with the store manager, but they were not available at that time to address my concern.
This incident has caused inconvenience and disappointment. I request you to:
Clarify why outdated promotional material is still being displayed.
Ensure customers are not misled by such offers in future.
Give training to staff's for public dealing
Complaint for smart point staff
I went to the Smart Point Reliance store today and the store staff misbehaved with me. They refused to give me the product. I needed the product in maximum quantity and they had the product available, but instead of giving it to me, they themselves made the bill in their own name. They told me that the manager refused to give me the product and got the bill for all the products made in front of me. I am very upset by this. Please take action on this as soon as possible.
MOD NAME -
1. MEGHA SHARMA
2. PUNKI
STORE MANAGER NAME
1. VINAY
Puri smart point staffs are
Puri smart point staffs are very bad misbehave,they are time pass there
No_response
I am requesting the customer service sending email at customerservice [at] ril [dot] com for a copy of a lost invoice. However, no response is received.
Expired product selling by reducing price
Hello, In my nearest Reliance smart Point, They are selling expired product at less than half price of MRP. I have a proof. How can they sell such things to customers?
Service provided to customers is very bad and poor
The checking person does partial check if or some people they check and ask and show each and every items but for other people they don’t is that the way you provide service we pay for the product and don’t take for free why is this done like that
Status of Mobile No
Sir
Please guide us whether Mobile no. 983531XXXX is functional or not.
Please also guide us ways and procedure for making this SIM functional.
Amreshwar Kumar