Ola Cabs Customer Care No.

Hi,

URGENT:
I left my house keys in the cab during my Ola ride in Bangalore.
If I try to report this through the app, it asks me to call my driver. However the driver details does not have the telephone number of the driver anymore.
How to get it?
There is no other customer service number that I can call to get support.
Please advice.

Regards
Dayeeta

Dear Ola Support Team,

I would like to report an issue regarding a cab ride taken on 13 July from Gokul Galaxy Residency, Kathwada, Ahmedabad to Sabarmati Railway Station.
Upon reaching the destination, I made a payment of ₹372 through the QR code provided by the driver. However, the driver informed me that he had not received the payment and requested me to make the payment again, assuring me that if the first payment was received later, he would refund the duplicate amount.
Based on his assurance, I made the payment of ₹372 again. Subsequently, both payments of ₹372 + ₹372 (total ₹744) were successfully debited from my account. However, despite receiving both payments, the driver has neither refunded the duplicate amount nor responded to my requests.
I attached the transaction/payment screenshots in mail communication for your reference and verification.
I kindly request you to investigate this matter and arrange for the refund of the duplicate payment of ₹372 at the earliest.
Please let me know if any additional information or documents are required from my side

Regards
Suraj Kumar Jha

We cancelled our ride within 10 minutes after leaving from pickup point and asked driver to drop us back home, and the he collected cash saying that i have to pickup another passenger so i clicked arrived at destination
But we never reached our destination, I had shared screenshot on ur gmail so u can check

Today I booked Ola cab for office and which came on time. The address reflected correct but on map it showed different location. I relied that the location shown was correct and did not verified in map. Neither me nor driver. When we reached half distance and I told this is not the location where I have to go. We both checked in map which was showing different location. I had to reach on time to office and had to pay to the ride which i didn't book the location. I had to pay much more than I had to actually pay for single ride. I hope my complaint will be entertained and give justice to my concerns.

Ref. CNR10906158679 Booked during pickup location he thrown waste bag in front of house, time 7:50 am. CCTV CAMERA vidio captured. This kind of indiscipline people available in our society. Please make him good and discipline driver please

Hi,
All ola auto driver is asking to pay fare by meter and not shown on app. I used to call them instantly once auto is booked to confirm whether they are ready to come by price shown in app or cancel the ride. And then one auto still come to pick up and forced to pay by meter when i denied he started abusing and threatened me. As a female in unknown city, ola auto driver are becoming threats. He waited nearby till I got another auto driver who was initially ready to go by app fare and then previous auto driver come to my auto driver and talked with him in local language and then both asking for meter fare. Both started abusing me, started using bad words and threatened me. Then both stood there till I get another auto.

The same happened when I and my husband book a sedan from ola for pune airport. We called him and confirmed if he is okay to come by app fare, he denied so we cancelled. We were searching for another cab and then first cab come to us and started abusing us on road infront on all people that we cancelled the ride once he arrived and forced us to pay by meter and used bad words. We were not able to understand his abusive words due to language differences but expressions tell us everything and then the people on street helped us understand.

This all happened in day time.. 11:30am!! What is all these??? Where is the safety with ola? What is the purpose of ola cab if this is the service???

I am not the only one who faced this, it is whole city!!! I went online to check about this issue, everyone is facing this past 1 year now and there is no action from ola or gov!

Ola can add a feature or app vs meter price for driver and customer both and as per preference people can choose!

Because drivers are accepting the ride with price shown in app and then they force customer to pay extra by meter or cancel! If I keep cancelling confirmed rides, oka charges me cancellation fee in next ride. Charge drivers too if they are doing this multiple times. This will be the fair implementation for both customers and driver. Driver should not accept the ride if fare doesn’t seem fair to them. Why to force and then threaten, abuse customers?

We tried to book from 2 phone! It was same experience. Why nobody seems caring about this serious issues??

I am looking for strict action from ola to fix this issue asap.

Hi Team,

Today I have booked a auto near mugappair east and driver accepted it. When I called me he asked extra rs.100 from fare amount so I told why are asking extra amount he mentioned the amount showing in app to too low for 14km so I asked him to cancel the ride for extra amount need use bad words and I have disconnected the call .still he called me back i didn't attend it so he sent me wrong message.really I dono why these drivers are behaviour is so rude and asking extra amount always. Nowadays I face this issue whenever I try to book the cab. Can anyone please help me with this issue and take action against the driver. His mobile number:‪86819 06419‬.

It's been four days I sent email to grievance team and nodal officer till date there is no response. I tried calling the numbers mentioned in the website none of the number get us connected with the customer care. Is this the way you serve people at the time of collecting payments from customers do you collect it on time?? Take some ownership and have a proper customer care number. If there is any issue with the driver do we approach police station and file a case against the ola will you accept it.

Respond to my email to take this forward ASAP

Today after i Booked an auto rickshaw to church street and after 8 mins of ride he said location is over and made me pay 345 for 8 mons hardly 3Km we got and then i told that my location is correct but he didn't listen and said i did mistake but I have all proofs payments with me... We work so hard for money ans this ola is not valuing our money and time, either refund me my halh amount otherwise I'll make it everywhere visible om social media... This ola is really disgusting... I paid 694 from attur layout to church street as it showed me 345, this is really playing with our money with no shame... This company is getting heck

I had booked an Ola auto for TCS tril IT 4, Infinity IT park, Malad East today but I was dropped somewhere in Thane location because of incorrect location on OLA app.
Request your resolution/refund on this at the earliest as I had to face major loss of time.

Sir i have updated my documents before 2 days. Till now my documents have not updated by the ola...

As per my knowledge no payment is pending from my side.
In my last trip I paid money to driver as car was get defective in trip so we left car at parla because of defective car.
Each time OLA is sending me mail and asking me to clear my pending dues which I have already paid

Hi, I booked a cab through ola from Jaipur airport. The driver called me and asked to come outside the airport i instead may times but said I will have to pay extra 180 please come si i ageed and went I called him he came and pick me up said there is some issue in aopncan you please share the address of the location I shared then he dropped me the location I paid him and then I got a call from another driver who picked the ride he asked me to cancel the ride. I checked my app and there was no record of the ride. How is it possible? Kindly look in to this matter of I booked through ola how a driver got my number and called me and why the record is not in the app

We took ride for D-Mart, Sargassn, Gandhinagar today on 20/03/2026 evening. We ask him to take us D-Mart Sargasan, Gandhinagar but he left us in between saying that this is your location but it wasn't but it was near MacDonald and far from DMart. This is first but worst experience of Ola.We are senior citizen with our grand daughter, understand what will happend to us.We took another rixa and paid Rs. 40.So instead of Rs. 58 we have to pay Rs. 98 plus mental harrasment by Ola.Please refund Rs. 58 and take strict action against driver of Rix No.GJ18-BU6671 and inform me. If faile to do so I will have ro complain to complaint authority for cheating and harrasment to senior citizens also post this incident on social media showing how ola is!

CRN 105
8100
8045
Error option while saving this commentasking to hide mobile number. This is the reference number and not mobile
Driver: Karthik MG
Vehicle: Ertiga
Date: 15/03/2026 05:57 AM
Ride to Kempegowda international airport terminal from General Thimmaiah Enclave, Gowthamapuram.
The cab was in very good condition. Ride was very safe. Driver was very decent.
However by mistake I was not able to select any of the stars and my rating proceeded ahead without selecting the stars. It is miscontrued as very low negative rating. I tried my best to check if any option is available to change the rating to 5 star. There is no option. And because of my mistake the ride has got low ratimgs, which is not correct. Request you to provide option to corect/modify the rating.

I booked ola on 26.01.2026 form Hazrat nizamudin statuion to Ghaziabad.
Fare Charged twice from me, once it is deducted from Ola Postpaid wallet and driver also took through UPI transaction.
Amount 652/- through Phone pe
UTR -- 7 0 7 5 8 1 6 6 2 3 0 4

I am writing to request a refund of Rs 544 that was deducted from my Ola Money wallet for a trip booked on 25th January.

On that day, I booked an Ola Auto. However, before starting the trip, the driver demanded an additional Rs 100 over and above the fare shown in the Ola app. I clearly refused to pay any extra amount beyond the app fare. After this, the driver cancelled the trip.

Despite the trip not being started or completed, Rs 544 was deducted from my Ola Money wallet.

To clarify further, I immediately booked another Ola Auto from the same pickup location to the same destination, but this time I selected cash payment. That trip was successfully completed. This clearly proves that the earlier trip was neither started nor completed, and I did not use the deducted Rs 544.
I kindly request you to review the trip details and refund Rs 544 to my Ola Money wallet at the earliest.
Please let me know if any additional information is required from my side.
Thank you for your prompt assistance.
Sincerely,
Manish Gunjan

Two of my rides has been charged by ola postpaid even though i have paid from my upi account to the driver. Two times money has been deducted twice and now i have been penalized

My recent outstation transactions history which is visible in the app but Youll have stopped sending emails of receipts as well Kindly respond urgently I need to process my claims which are unable to be processed because of your glitch

As I am not getting Ride payment receipts in Ola Application and not received email for receipts. Requesting to provide me receipts of my rides dated from 27 Jan 2026 at the earliest.

Thank you.
Regards
Yogesh

Hello

Last afternon i took an ola auto from Gopalan Innovation Mall to Krishnaiah Chetty & Co. An amount of INR 164 was deducted from Ola postpaid. The auto driver said he wants cash too. He said he will not receive this ola money. I tried to show my phone and reason with him, he started yelling and being absolutely loud and crazy, it was very scary and i finally paid him in cash as well. He got paid twice. I need resolution for the money paid and what he put me through his yelling and screaming. I still have PTSD from it.He should not be working for Ola if he cannot accept Ola conditions , he cannot yell and scream at customers.

Auto Driver Name - Raghavendra k
20/1/2026 - incident date
3.28 pm - incident time
Transaction ID JRGG-ZH6F-57QI

Regards,
Nandini

I have booked ola cab mumbai international airport terminal to ginger hotel mumbai terminal 1 fare 432 rupees I have complete the drip but the driver not end my drip still now so I didn't not get invoice to claim the amount kindly help out

I've booked a OLA Auto on 2nd December 2025 which shows the total fare of 159 and by mistakenly i've made extra payment using Gpay. when i've noticed and tried to contact a driver i'm unable to contact drive. so i request ola to refund my extra amount.

On December 4th I booked a cab from kohinoor square to Thane the fare was 579, while paying the fare had some bank server issue I tried twice my money was deducted from my account but he didn't received so I asked for his number and told him once in the morning the payment status get updated will pay him again I got refunded but in 5th the payment completed which was in processing on 4th that too twice now I asking for my refund as I had paid him twice ,first I called him and asked he said he as received the message but only he will check and pay me back my extra fare which I paid now I'm trying to call him after this conversation he is not at all answering the call or replying to the messages, I sincerely request to refund my extra pay of 579 which I paid to him he had agreed to pay if he get s double so but now not at all answering the call.
Request to refund my extra 579

Ride details :
Farooqi Ehtishamuddin
Car Number : MH04LE1351
Car number : white Dzire tour

Ride history is not visible I need to send my recent outstation transactions history which is not visible in the app Youll have stopped sending emails of receipts as well Kindly respond urgently I need to process my claims which are unable to be processed because of your glitch

I have paid for an Ola parcel ride online, but I canceled the booking. I have not yet received the refund.

As discussed multiple times, I am still unable to access my previous Ola ride history.

My registered mobile number is 90xxxxx821 I have been following up for the past week but have not received a proper response from your side.

Kindly look into this matter urgently and provide me with the required ride history before 1.30 PM today. Otherwise, I will be compelled to raise a complaint with the consumer court forum.

This information is needed for reimbursement purposes with my company.

Thank you for your prompt attention to this matter.

As discussed multiple times, I am still unable to access my previous Ola ride history.

My registered mobile number is 89XXXXXX84. I have been following up for the past week but have not received a proper response from your side.

Kindly look into this matter urgently and provide me with the required ride history before 1.30 PM today. Otherwise, I will be compelled to raise a complaint with the consumer court forum.

This information is needed for reimbursement purposes with my company.

Thank you for your prompt attention to this matter.

Oka driver charged extra fare was shown ₹525 cab driver charged ₹611. need a refund of my amount.

My ride amount is 227rs but driver told to pay 287rs.I refused to pay but he will fight with me and lastly I paid him 287rs.
3th Aug is my ride and driver Name Utpal kumar.

Today as I asked the driver to come inside the gate where the location was ending, as I’ma everyday cab rider i k ow where the location enda but he denied to come inside, after getting in the cab i showed him the pickup location was inside the gate. Once he got me to the highway on the wrong direction i told him this is the wrong way to go and then he said if you want me to go on a right location you will have to come by meter fare which I denied. So he further asked me to get out from the auto on a highway, after saying I’m calling my family member to pick me up he then started the auto

As ola is charging more money so I stopped using this app.But today I tried it again.While booking it showed 118rs but when I reached destination driver showed me the bill of 160rs.

My ride amounted 1012/- which was paid by me through UPI by QR code shown in his phone over ola app.
After that the driver asked me to pay to his personal phonepe number as I have opted cash mode payment during my booking and ola will not pay this amount to him and also he said that the amount first deducted will be refunded once you lodge complaint.
As I was about to catch my flight and in hurry I paid him instantly and left for my flight.
Hence it's my kind request to go through the issue that I have raised and resolve it as soon as possible as the amount I have paid is twice the amount that I was supposed to pay.
Name: Arpita chinnara
Email. arpitachinnara [at] gmail [dot] com
CRN9416885123

Driver cancelled 150 was charged he didn't even came

You will loose customer now I am use uber or just local taxi....

I booked a mini with price showing 741 at the Airport.then picked the cab at Delhi T1 terminal and drop location is Gurgaon sector 26A which is approximately 16 kms, But the Invoice showing 73 kms which reached in just 38 mins and amount is 1903.How is this practically possible.

I need refund of the excess amount

I have charged of Rs 487 more because my driver took another route and the ride was of Rs 695 but I was charged 1068 please refund the amount I had written mail about this too

Order in delivered yet it's been more than 2 hours

Hi today at 12.45 pm I had booked a ola can from vasant kunj to parliament House annexe. After reaching destination I process the fare through upi but at the mean time my phone got switched off and the can driver could not received the payment and demand for cash. Due to the shortage of time i m also getting late I gave him total fare 301 in cash. Once I charged my phone the fare was also deducted through upi also. Hence the fare was charged two times through upi and cash. Now I want my refund of rs 301 which I had paid extra.

I booked a cab at morning it shows 128 to 300, mean while in Uber the exact amount was 104 rupees, I thought Ola will be available faster and may be the amount will vary by 140 to 150 , but at the end, the amount will be 316 rupees, this Ola is looting the money from people, and more over these cowards are not providing any call service and chat service in their ola app.

This is not good Ola, you are the real looters.

I booked a mini from Chembur to Goregaon. It said that the fare is 433. At the end of ride I as charged 562 INR. Whenever a Prime Sedan arrives instead of a mini, it is auto upgraded. Why should the customer pay for something not signed up?
Pl reverse the extra charges.

We booked an auto in Ola and the ride started by 1.37pm and he dropped in the railway station by 2.55pm but my drop was disconnected by 2.30pm. The driver purposefully dropped me late in the railway station due to which I missed my train. Inspite of telling him so many times he drived slowly. I have never come across this kind of driver. He was very careless and never bothered to drop me on time.