I have been trying to call customer service in France for 3 hours and the system keeps hanging up on my! I have tried to handle the issue through the website but I get an error code saying to contact customer service! Please can someone contact me!

Hello,

I travelled by Air France on Sep 18th from Bangalore - Paris - Billund and my baggage was lost.

I am writing this because it’s not just another incident of lost baggage but the AirFrance/KLM should be aware of challenges an economy passenger goes through.
I was there in a business trip and returned back on Sep 25th and I am yet to get my baggage.

The baggage had all my belongings, laptop accessories, electronic belongings and other valuables.
But unfortunately I had to face this challenging situation when I was in a business visit to Denmark.

It has been almost 10 days and there has not been any action or communication from Air France.
I had to call up many times to Air France and even visited in person to Paris and Amsterdam (on my return journey) counters for support.

The response from the Air France office was very bad and there was no sign of apology or consolation to a passenger who is still experiencing the loss.
It also involves continuous emotional stress when all your belongings are lost and you have to perform your official responsibilities in Europe.

Does an Economy class passenger of Air France deserve such a response or would it be the same response if it had happened to Anne Rigail or Benjamin Smith.

Why is Air France having such a atrocious response to an Economy class passenger.
How are they going to compensate this loss and what would be their response.

A response to this would be very well appreciated.

Regards
Karthick

My bag is missing since the 14th of June 2022. It’s the 1st of July 2022 and there has been no feedback from the airline and my bag has yet not reached my country of domicile as requested on the baggage inventory report at Malpensa airport , Iltaly .
I reside in Mumbai .
This is absolutely pathetic service on part of Air France and will never be flying them or recommending this airline to anyone .

My name is Hardev Kaur and I travelled to Los Angeles in flight number AF070 on 27/06/2022 and my booking Reference Number is : UCRE8W

I cold not get one of my black colour bag weighing approximately 23 KG as the belt at the airport was stuck . Many other passengers like me also suffered the same problem.

Kindly let me know if I will ever get my bag or it is lost permanently

If there is any information regarding my missing bag kindly contact me at the mobile number +1 (760) 514-6399
Thanks

I WAS TREATED BADLY WHEN I WAS TRAVELLING TO USA BY AIR FRANCE ON 13JUN 2018 FROM MUMBAI TO PARIS.
I WAS WITH MY GRANDSON WITH VALID VISA AND PASSPORT BUT WAS NOT ALLOWED TO TRAVEL AND THE REASON GIVEN WAS THE BORDER SECURITY IN USA AND I HAVE TO DROP THE LITTLE CHILD CRYING. I WAS ALSO MUCH DEPRESSED BECAUSE OF THIS INCIDENT.
WHILE I WAS IN USA I INQUIRED WITH USA BORDER SECURITY AND THEY REPLY THAT NO SUCH RESTRICTION ON CHILD WITH GRANDPARENTS
WITH LEGAL AUTHORITY DOCUMENT SUCH AS AUTHORITY FROM HIS FATHER AND MOTHER CARRYING WHILE TRAVELING TO USA
I AM HARASSED AND HUMILIATED.
I WANT JUSTICE AND REPLY OF AIR FRANCE WHICH IS BOASTING GOOD CUSTOME CARE.
WHO WILL HEAR ME AND TAKE ACTION ON STAFF OF THE DAY AND IN FUTURE SAME THING MUST NOT BE REPEATED.

WORSTTT AIRLINE , FLIGHT DELAY AND THEY SAID CHANGE IN PLANS FLIGHT WAS GOING TO FRANCE - CANADA NOW FIGHT NEW PLANES ARE - CHINA - CANADA , BUT IN HERE IN CHINA NOW MY FLIGHT FROM CANADIAN AIRLINES REFUSE TO TAKE ME WITH THEN BECAUSE! of air france

My brother, Aakash Rohra travelled from London to Bombay on flight AF218 and arrived in Mumbai on August 11th, 2018. It has been 3 days and he hasn't received his bag yet. Inspite of repeated emails and as also made multiple phone calls, the customer care representatives seem to be completely clueless on the status of his bag.
My wedding is in 2 days and so many essentials for the event are in his bag.
He had a similar experience even on his flight from Bombay to Edinburgh where his bags went missing for about two days.
This is the worst flying experience we have had by far along with the most clueless customer service.
Please get back to us immediately on this.

- Aanchal

Luggage missing for 3 days and am without my clothes in sweltering Delhi!!! No one has a clue where my luggage is!!! Unbelievably poor irresponsible clueless customer service!! Have to travel outside Delhi and have no clothes and toiletries!!! Unbelievably horrible Air France!! Shame on you!!!!! Hard to believe AF continues to function as an airline!!!!

Was on Boston to Delhi flight via Paris-Mumbai. AF cancelled Paris - Mumbai flight and put me on Air India to Delhi. They promptly lost the luggage. AF has washed its hands off and are pointing to Air India. Has been 3 days and no one has a clue where the baggage is. Visiting India for only 2 weeks and AF has totally wrecked my vacation!! Very irresponsible and pathetic customer service!! Avoid AF at all costs and I will do the same. My best friend in Paris has experienced luggage issues with AF multiple times. AVOID AIR FRANCE !!!!

Dear Airfrance,

I've been trying to call you for more than 5 days in regards to change my flight (TXFCI8). The calls usually get disconnected. I only managed to reach your operators a few time but in each case the call got disconnected. What am I supposed to do now? There is no other option given to contact you. Not even a online chat or something. Compare to the price I pay for your services this is unacceptable. Please work out something and get back to me as soon as possible.

There is no other given option to change or cancel my flight than calling your Indian customer service which costs a fortune. I've given my number to the operator to call me back in case the call gets disconnected again. We're half way through the rebooking when the call got disconnected again. I've been waiting for you to call me back for the last half an hour. Please call me back on the given number as soon as possible.

Thanks for your understanding.

Best,
Balint

Hi,

My mother (Geeta Batta) checked in two luggages before boarding flight AF0225 to Paris departed at 1:25 on 15th Feb to Paris and eventually landing in US (Raleigh, NC). When she reached in US, she got one of her luggage (purple colored) and the big black colored luggage could not be located which she checked in Delhi airport. The officer in charge opened the File reference # RDUDL59723 to locate this bag as he could not see it in system so I would like to request you to see if you have unclaimed luggage in Delhi airport which matches with what's mentioned in this file, please ship it. My mother had medicines it in, so I need it urgently. I am very frustrated with the person who checked in two bags and but provided one tag to my mom. I am not sure why someone will do it but right now my family is paying the price for it.

Best Regards,
Sushil Batta

Dear Team,

Would like to confirm pure veg meal in PNR O8OLJG..I tried and not getting through pls help..travel on 19th feb in business class.