Home › A › Air Arabia Customer Care No. 022-7100 4777

Air Arabia Customer Care No. 022-7100 4777

Updated on Thursday, 27 August 2026 - 5:57pm
Organization: 
All India Number(s): 
  • 022-7100 4777 (For Customer Support, Mon-Fri, 9am-8pm, Sat, 9am-5pm)
  • 020-4026 3470 (Alternate Customer Support, Mon-Fri, 9am-8pm, Sat, 9am-5pm)
International Numbers: 
+971 600 508001 (For WhatsApp Support)
Website: 
Official Website
iOS App: 
Air Arabia
Android App: 
Air Arabia (official app)

IVRS Menu: 022-7100 4777 / 020-4026 3470

Please select your preferred language.

  • Press 1: For new booking
  • Press 2: For modification & cancellation
    • Press 1: For modification
    • Press 2: For baggage or other extras
    • Press 3: For cancellation
    • Press 4: To manage your holiday booking
  • Press 3: For flight information
    • Press 1: For flight or booking status
    • Press 2: For email itinerary
    • Press 3: For airports & Terminals
  • Press 4: For holidays & visa application process
  • Press 5: For other inquiries
    • Press 1: For air rewards
    • Press 2: For travel requirements & visa-related inquiries
    • Press 3: all other inquiries

Important Links

India Sales Offices Contact Details

Timing: Mon-Sat, 9:30am-6pm, (Same For All)

Sr No. Location Contact No. Address
1 Chennai 022-71004777 Office No 2, 4th Floor, Ceebros Centre, 39/45, Montieth Road, Egmore, Chennai - 600008
2 Delhi 011-23737474 106, 1st Floor, Ansal Bhawan, Kasturba Gandhi Marg, New Delhi - 110001
3 Kochi 0484-2977444 XXVII/3202-A, Kunnelakat Building, Atlantis Junction, M.G. Road, Perumanoor P.O, Kochi - 682015
4 Kolkata 033-48089819 Park Plaza, R.N. 41 (Ground Floor), 71 Park Street, Kolkata - 700016
5 Mumbai 022-71004650 Unit No 302, B-1 Wing, Boomerang, Chandivali Farm Road, Andheri East, Mumbai - 400072
6 Trivandrum 0471-3511377 Air Arabia Krishna Tower, Level-2, TMC No 22/972, Sasthamangalam P.O, Thiruvananthapuram - 695010

Lost, Damaged and Delayed Baggage

  • For any query/complaint, you can contact the customer support team.
  • In case of lost/damaged/delayed baggage, you can file a complaint at the airport baggage service office or fill this Form .
  • If your baggage is not found within 21 days, you will be informed about the compensation process.
  • For more information, please read .

Cancellation and Refund

  • For any cancellation and refund queries, you can contact customer support team.
  • For Basic/Value fares: Cancellation is allowed up to 24 hours before departure.
  • For Ultimate fare: Cancellation is allowed up to 8 hours before departure.
  • You can cancel your booking online by filling out the cancellation form .
  • Refund can be received as travel credit or to the original payment method, after deducting the applicable cancellation fee.

Global Contact Support Details

Sr No. Location Contact No. Timing
1 Yerevan +374 60 50 30 50 Mon-Sat, 9am-6pm
2 Vienna +43720881357 24x7
3 Baku (+971) 600508001 24x7
4 Bahrain 1330 0555 24x7
5 Chittagong (031) 1713482193 Sun-Thu, 9:30am-5pm, Sat, 10am-1:30pm
6 Dhaka +880 2 55033267 Sun-Thu, 9:30am-5pm, Sat, 10am-1:30pm
7 Brussels +3278482667 24x7
8 Prague +420 774 781 133 Mon-Fri, 9am-5pm
9 Egypt (All) 16278, +20222659900 24x7
10 Basel-Mulhouse +33484400157 24x7
11 Bordeaux +33484400157 24x7
12 Lyon +33484400157 24x7
13 Paris +33484400157 24x7
14 Pau +33484400157 24x7
15 Strasbourg +33484400157 24x7
16 Toulouse +33484400157 24x7
17 Tbilisi +995 32 3 888 053 Daily, 9am-12pm
18 Frankfurt +4932221099985 24x7
19 Athens +30 215 560 8250 Mon-Fri, 9am-5pm
20 Tehran +989108594728 Sat-Wed, 8:30am-4:30pm, Thu, 8:30am-12:30pm
21 Baghdad 0662400000 Sat-Thu, 9am-5pm
22 Basra 0662400000 Sat-Thu, 9am-5pm
23 Erbil 0662400000 Sat-Thu, 9am-5pm
24 Najaf 0662400000 Sat-Thu, 9am-5pm
25 Kuwait City 22254071 24x7
26 Bishkek +996 312 986 643 24x7
27 Beirut +961 1 371 105 24x7
28 Kuala Lumpur +60 3 2691 7100 Mon-Fri, 9:30am-6:30pm
29 Malé +960 330 7755 Sun-Thu, 8:30am-5:30pm, Sat, 8:30am-2pm
30 Kathmandu +977 1 4544332, +977 1 4544587 Sun-Fri, 9:30am-5:30pm
31 Amsterdam +31852083833 24x7
32 Oman +96822847650 24x7
33 Faisalabad +92 41 2644091, +92 41 2644092 Mon-Sat, 9am-5:30pm
34 Islamabad +92 51 2206702 Mon-Sat, 9am-5:30pm
35 Karachi +92 21 35651581, +92 21 35651584 Mon-Sat, 9am-5:30pm
36 Lahore +92 42 36363746 Mon-Sat, 9am-5:30pm
37 Multan +92 61 4580940 Mon-Sat, 9am-5:30pm
38 Peshawar +92 91 5250090, +92 91 5250091 Mon-Sat, 9am-5:30pm
39 Sialkot 0092 52 4274743, 0092 52 4274744, 0092 52 4274745 Mon-Sat, 9am-5:30pm
40 Krakow +48224820111 24x7
41 Doha +97444073434 24x7
42 Moscow +7 495 9375925 Mon-Sun, 10am-6pm
43 Hargeisa 063 33 33 253, 063 33 33 254 24x7
44 Madrid +34911230968 24x7
45 Colombo (011) 5777999 Mon-Fri, 9am-5:30pm, Sat, 9am-1pm
46 Khartoum 00249 183 746768, 00249 183 746769 Sun-Thu, 9am-8pm, Sat, 10am-3pm
47 Basel-Mulhouse +41435081879 24x7
48 Thailand +66 (0) 2 635 1765, +66 (0) 2 635 1766, +66 (0) 2 635 1767, +66 (0) 2 635 1768 Mon-Fri, 9am-5pm
49 Istanbul +90 212 241 51 84 Mon-Fri, 9am-6pm, Sat, 9am-12pm
50 Kiev (044) 4906500 Mon-Fri, 9am-5:30pm
51 UAE (Inside) 60066 24x7
52 UAE (Outside) +97160066 24x7
53 London +447441954496 24x7
54 Tashkent +998 99 927 29 99 Mon-Fri, 10am-6pm
55 Milan +390294757706 24x7
56 Amman 00 962 6 460 2222 24x7
57 Irbid +962562111, +96265626700 Sun-Thu, 9am-5pm, Sat, 10am-5pm
58 Almaty +7 727 325 51 16 Mon-Fri, 9am-6pm

Global Sales Offices Contact Details

Sr No. Location Contact No. Timing Address
1 Kabul +93 728 12 12 12, +93 766 92 92 92 - -
2 Prague +420 774 781 133 Mon-Fri, 9am-5pm Pod bastami 276/3, 160 00 Prague 6, Czechia
3 Baghdad +964 780 008 4084 Sat-Thu, 9am-5pm Al-Mansour 14 Ramadan St, Baghdad, Iraq
4 Basra +964 780 007 4074 - Al Kuwaiti Mosque St., Basra, Iraq
5 Erbil +964 750 100 0116 Sat-Thu, 9am-5pm Bakhtiyari near Gulan Tower, Irbil, Iraq
6 Najaf +964 780 021 8000 Sat-Thu, 9am-5pm Al Muthna St., Al Najaf Al Ashraf, Iraq
7 Yerevan +374 60 50 30 50 Mon-Fri, 10am-6:30pm, Sat, 11am-4pm 9 Nalbandyan Street, Yerevan 0010, Armenia
8 Baku +994 12 441 4455 Mon-Fri, 10am-7pm 40, Rashid Behbudov Str., Baku, Azerbaijan
9 Chattogram 01713482193 Sun-Thu, 10am-6pm BM Heights (4th Floor), Sheikh Mujib Road, Agrabad C/A, Chattogram, Bangladesh
10 Dhaka (02) 9145052 / 9140868 / 008801730037750 Sun-Thu, 10am-6pm Autograph building (SKA Tower), 67-68 Kamal Ataturk Avenue, Banani Model Town, Dhaka 1213
11 Addis Ababa +251 115 24 80 18, +251 115 24 80 19 - Sheba Aviation Service PLC, Al Nahari Hotel 2nd Floor, Ethio China Street, Addis Ababa
12 Batumi (022) 254025 - -
13 Tbilisi +995 32 240 00 40 - -
14 Athens +30 215 560 8250 Mon-Fri, 9am-5pm St, Steliou Karagiwrgi 3, Iraklio 141 21, Greece
15 Tehran 021-88532673, 021-88532675, +98 910 859 4728 - -
16 Kuwait City 22254601 Sat, 9am-5pm, Sun-Thu, 9am-6pm Elite Tower - 5th Floor, Fahed Al Salem Street, Kuwait City
17 Bishkek +996 312 986 643 Mon-Sun, 8am-8pm 126, Chui Ave, Bishkek
18 Beirut +961 1 371 105 Mon-Fri, 9am-5pm Ain Mreisse, Ibn Sina Street, Building 77, Beirut
19 Kuala Lumpur +60 3 2691 7100 9am-5pm Oscar Travel Services Sdn Bhd, Menara Multi-Purpose, Capital Square, Kuala Lumpur
20 Malé +960 330 7755 - Let’s Go Tower, 1st Floor, M. Boaddu, Haveeree Higun, Malé 20320
21 Casablanca - Airport Terminal 2 080 2000 803 - Terminal 2, Aéroport Mohammed V, Casablanca
22 Casablanca - Bd Zerktouni 080 2000 803 Mon-Fri, 8:30am-6pm, Sat, 10am-4pm Boulevard Zerktouni N°203, Casablanca
23 Fez 080 2000 803 - Champs des Courses, Fez
24 Nador 080 2000 803 - 65 Ave Mohamed V, Nador
25 Rabat 080 2000 803 08:30 AM - 06:30 PM Avenue Al Maghrib El Arabi, Résidence Jawhara, Rabat
26 Tangier 080 2000 803 Mon-Fri, 9am-7pm, Sat-Sun, 10am-4pm Avenue Youssef Ibn Tachfine, Tangier
27 Tetouan 080 2000 803 Mon-Fri, 9am-7pm, Sat-Sun, 9am-1pm Av Mohamed El Yazidi, Tétouan
28 Kathmandu +977 1 4544332, +977 1 4544587 - Hattisar, Kathmandu
29 Muscat 22837001, 22837002 Sun-Thu, 9am-6pm, Sat, 9am-1pm MIC Tower, Al-Khuwair, Muscat
30 Salalah 22850900 Daily, 9am-1pm & 5pm-9pm Building No. 15, Al Nahda Street, Salalah
31 Faisalabad 0092 41 2644094, 0092 41 2644095 - Regency Plaza, Faisalabad
32 Islamabad 021 111 000 035 - PakLand Tower 2, Jinnah Avenue, Islamabad
33 Karachi 0092 21 35651581, 82, 83, 84 - Lotia Building, Abdullah Haroon Road, Karachi
34 Lahore 0092 42 36297878, 79 - Davis Road, Lahore
35 Multan 0092 61 4577753, 54 - Bomanji Square, Nustrat Road, Multan
36 Peshawar 0092 91 5250090, 91, 92 - Deans Trade Center, Saddar Cantt., Peshawar
37 Quetta 0092 81 2822991, 92, 93 - Gold City Shopping Mall, Quetta
38 Sialkot 0092 52 4274743, 44 - Toheed Tower, Sialkot
39 Doha - Sun, Tue-Thu, 9am-8pm, Sat & Mon, 9am-6pm IBA Building, C Ring, Doha
40 Moscow +7 (495) 937-59-25 Mon-Fri, 10am-7pm Business Center “Citydel”, Moscow
41 Abha - Sat-Thu, 9am-5pm Air Arabia Office AHB, Khamis Mushait
42 Dammam 013 512 3194 Sat-Thu, 9am-5pm King Fahad Street, Al Kifah Tower, Dammam
43 Jeddah (012) 6102920 Sat-Thu, 9am-6pm Al-Madinah Al-Munawarah Rd, Jeddah
44 Riyadh 920011969 Sat-Thu, 9am-5pm Sulaimania Plaza, Riyadh
45 Hargeisa 063 33 33 253, 254 - Ali Gobanimo, Road No. 2, Hargeisa
46 Colombo (011) 23939945, 5777999 - Nawaloka Aviation Pvt Ltd, Colombo
47 Khartoum 00249 183
48 Bangkok 02-6351765-68 ext.105 Mon-Fri, 8:30am-5:30pm LTU Asia Aviation Services Co., Ltd., 849 Vorawat Building, 21st Floor, Silom Road, Bangrak, Bangkok 10500, Thailand
49 Istanbul +90 212 241 51 84 - Halaskargazi Cd. Kuran İş Merkezi, No:145, 7th Floor, 34000 Şişli, Istanbul, Turkiye
50 Entebbe (Kampala) +256 741 111120, +256 740 111114, +256 740 111117 Mon-Fri, 8:30am-5:30pm, Sat, 10am-2:30pm Rumee Towers, Ground Floor, Plot 14, Lumumba Avenue, Kampala, Uganda
51 Tashkent +998 99 927 29 99 Daily, 9am-6pm Kichik Beshagach Street, 124/1, Business Center, Tashkent, Uzbekistan
52 Westlands Square Mall 0797555777, 0111044500 - 2nd Floor, Westlands Square Mall, Ring Road, Parklands, Nairobi, Kenya
53 Abu Dhabi - Al Nahyan 02 6973900 Daily, 9am-10pm, Fri, 12:30pm-1:30pm (Prayer) Near Chocolala, Muroor Road, Al Nahyan, Abu Dhabi
54 Abu Dhabi - Mussafah 025557442 Daily, 9am-10pm, Fri, 12pm-2pm (Prayer) Ground Floor, Workers Village, Near Azhar Al Madina Super Market M24, Mussafah Industrial Area, Abu Dhabi
55 Abu Dhabi - Hamdan (02) 8153455 Daily, 9am-10pm, Fri, 12pm-2pm (Prayer) Ground Floor, Next to Jumbo Electronics, Hamdan Street, Abu Dhabi
56 Ajman (06) 7425161 Daily, 9am-10pm, Fri, 12pm-2pm (Prayer) Escape Tower, Rumaila1, Sheikh Humaid Bin Rashid Street, near Emirates Airline Office, Ajman
57 Ajman - Safeer Mall 06 5074414 Daily, 9am-10pm, Fri, 12pm-2pm (Prayer) Shop No. 02 & 03, Ground Floor, Safeer Mall, Al Nuaimia, Ajman
58 Al Ain 03 7647163 Sat-Thu, 9am-9pm, Fri, 12:30pm-1:30pm, Sun, 4pm-8pm City Centre, Clock Tower, M-207, Al Faham Door Building, Al Ain
59 Dubai - Karama +971 4 3880788 Sat-Thu, 9am-9pm, Fri, 12:30pm-1:30pm, Sun, 4pm-8pm Shop No. 6, Al Sharafi Building No.1, Opp. Karama Post Office, 44 Zaabeel St, Karama, Dubai
60 Dubai - Shindagha +971 4 2862097 Daily, 9am-10pm Ground Floor, Near Parking Entrance 2, Shindagha City Center, Dubai
61 Fujairah (09) 2222267 Sat-Thu, 9am-9:30pm, Fri, 12pm-2pm, Sun, 10am-1pm & 5pm-8pm Choitram Supermarket Building, Sheikh Hamad Bin Abdullah Street, Town Centre, Fujairah
62 Ras Al Khaimah - Nakheel (07) 2284177 Daily, 9am-10pm, Fri, 12pm-1:30pm Oman Road, Nakheel, Behind Lulu Super Market, Ras Al Khaimah
63 Sharjah - Al Dhaid (06) 8822204 Mon-Sat, 9am-1:30pm & 4:30pm-9:30pm, Sun, 10am-1pm & 5pm-8pm, Fri, 12pm-4:30pm Mussabah Roundabout, Near Grand Mosque, Opp. Souq Al Waha, Al Dhaid, Sharjah
64 Sharjah - Mina Road (06) 5580000 Mon-Sat, 9am-8pm, Sun, 9am-1pm & 4pm-8pm, Fri, 12pm-2pm Tower 400, Mina Road, Um Tatafa Area, Sharjah
65 Sharjah - Muwaileh 06 5516820 Daily, 9am-10pm, Fri, 12pm-2pm Muwaileh, Sharjah
66 Sharjah Airport Sales Shop - 24x7 First Floor, Departure Area, Sharjah Airport
67 Sharjah - Matajer Al Mussala 06 5237535 Daily, 9am-10pm Matajer Al Mussala, Sharjah
68 Umm Al Quwain (06) 7666006 Sat, 10am-4pm, Sun-Wed, 9am-6pm, Thu, 9am-5pm Opposite Lulu Center, King Faisal Road, Umm Al Quwain
69 Amman +962 6 5629111 Sat, 10am-4pm, Sun-Wed, 9am-6pm, Thu, 9am-5pm Al Shmisani, Issam Ajlooni Street, Building 06, Amman
70 Irbid +962 6 5629111 - Al Yarmouk University Street, Opp. North Gate, Beside Jordan Kuwaiti Bank, Irbid
71 Almaty +7 727 325 51 16 - Business Center Nurly Tau, 7 Al-Farabi Avenue, Building 4A, 2nd Floor, Office 205, Almaty
72 Manama 00973 13310444 Sat-Thu, 9am-6pm (Lunch: 1pm-2pm) Shop No. 341, Road 330, Block 308, Al Qudaybiyah, Road Shaikh Isa Avenue, Manama, Bahrain
73 Alexandria - Sidi Gabir 03 5222906 Daily, 9am-5pm 326 El Horreya St., Sidi Gaber, In Front of Train Station, Alexandria
74 Cairo - Al Nozha - Sun-Thu, 9am-5pm Florida Mall, 1229 El Sheikh Aly Gad El Haq St., Sheraton Buildings, Cairo
75 Giza - Al Mohandseen 0020225876325, 0020225876326 Sun-Thu, 9am-8pm Shop No. 4, Ground Floor, Star Capital Office Building No. 5 & 7, Gizert El Arab Street, Mohandseen, Giza
76 Mansoura +20502307977, +20502307477 Sun-Thu, 9am-5pm 5 Fakhr Eldin Khaled St., El Gawzat, Beside HSBC Bank, El Mansoura, Dakahlia Governorate 35511

Cargo Contact Details

Email: cargocare [at] airarabia [dot] com

Sr No. Airport Contact No. Email
1 Sharjah International Airport (SIA) +971 6 514 1173, +971 50 1166258 cgopsmgr [at] sharjahaviation [dot] com
2 Ras Al Khaimah +971 50 627 1310 cargo [at] rakairport [dot] com
3 Borg El Arab International Airport (HBE) +20 102 8078708 rbgcargo [at] airarabia [dot] com
4 Al Massira International Airport +212 666 28 49 02 maccargobooking [at] airarabia [dot] com , arihani [at] airarabia [dot] com

Head Office

Air Arabia,
Building A1, Sharjah
International Airport, P.O Box
132, Sharjah, United Arab Emirates
Email: contactus [at] airarabia [dot] com

Social Sites

Comments

Sat, 09/10/2021 - 7:32pm — Ramesh Gorasiya (not verified)

We have to travel tomorrow

We have to travel tomorrow Entebbe to ahmedabad in air arabia.
In ticket there is written 30kg baggage,
It it 1 baggage 30kg ?.
If we make 15kg 2 baggage is it work?

We waiting for ur feedback

Thank you

Wed, 30/12/2020 - 4:11pm — SHAMSUL FAIZ (not verified)

Enquiry

I have a Abudhabi visa ,I need to travel from Thiruvananthapuram to Sharjah without ICA approval gress signel ,it's possible.plese reply

Sat, 25/07/2020 - 9:58am — Amaan ahmed khan (not verified)

My luggage has been exchnged

I travel by airarabia from Sharjha to LUCKNOW via Sharjah but still I didn't receive my luggage MY LUGGAGE HAS BEEN EXCHNGED I have Urgent I complained on the airport but still there is no response my flight number is G9 777 and G36 Fon 24April 2020 SEQ NR 201 . 1/21

Mon, 16/12/2019 - 12:53am — Mohammed faizal (not verified)

My lackage missing

I came from Saudi to chennai. Very bad experience in air Arabia my lackage was not resived.

Sun, 18/08/2019 - 12:32pm — PANKAJ (not verified)

MY LUGGAGE-BAG DAMAGEED AND NO PROCESS AIRARABIA ANY CLAIM

I AM PANKAJ SOLANKI,I TRAVEL MOSCOW TO AHMDAVAD AIRPORT,WHEN I SEE MY BAG,LUGGAGE IS DAMAGED,I COMPLAINED AIRARABIA
COUNTER,SHE SIGN.ONE FORM AND UNTILL..NO ANY RESULT...VERY BAD STAFF IN AHMDAVAD,PLEACE NOTE THIS IS VERY MUCH BAD EXPERINCE IN MY LIFE...I COMPLAIN AND I NOTICE TO AIRARABIA BY MY LAWER,IF I DONT RECIVED MY CLAIM,OR PROPER ANSWER WE FIGHT BY LAW..
I DAMMAGED NY ALL GOODS,BAGS..BUT I FEEL,AIRARABIA STAFF IS VERY RUDES IN AHMDAVAD AIRPORT,I EMAIL TO ALSO ,AIRARABIA,HEADOFFICE
AND HE REPLY ME SOON WE ACTION..

Tue, 18/01/2022 - 5:17pm — Chirag Parekh (not verified)

Damage luggage bag

I am chirag and I was traveling Ahmedabad to Istanbul via Sharjah , My new luggage bag fully Damaged. I mailed and informed already but no reply yet. Very bad service. Very dissatisfaction .

Thu, 01/11/2018 - 8:46am — Anonymous (not verified)

Cheeting sarvices

Air arabia is a cheep flaight and not a proper sarvice it. The world no one cheeting facilities they are provide...
2 days before am start my journey from taif connection flaight from sharja. They hold me and 3 other passangers without reson and arranged next flaight tommarow finaly am arrived withot my laggauge today totally 3 days passed will not arrived my laggage my drsess and full orginal certificates are in my bag......

Thu, 20/09/2018 - 9:59pm — VP RATHORE (not verified)

Facilities in Air Arabia airline

I'm sorry to say that no water / tea to given passenger's by Airlines, Why it's not a duty of passengers who is travelling with you
This problem was face by me at new Delhi to Sharjah on 15/09
To day ei 20/09 I will travel to new Delhi.
Kindly check & do need full
regards

Sun, 08/04/2018 - 7:09pm — Rajesh Kumar Richhpal singh (not verified)

Luggage

I travel by airarabia from Delhi to Hail via Sharjah but still I didn't receive my luggage I have Urgent I complained on the airport but still there is no response my flight number is G9 464and G9 197on 5th April 2018 SEQ NR 166. 1/21