Follow us on: 
Finnair Airlines Customer Care No.
Updated on Monday, 24 August 2026 - 5:27pm
Organization:
Finnair Toll free Number(s):
- 1800 102 1233 (For Customer Service, Mon-Fri, 9:30am-5:30pm, Sat, 9:30am-1:30pm)
All India Number(s):
- 0124-467 1111 (For Reservation, Mon-Fri, 9:30am-5:30pm, Sat, 9:30am-1:30pm)
Website:
Official Website
iOS App:
Finnair
Android App:
Finnair Important Links
Lost, Damaged and Delayed Baggage
- For any query/complaint, you can contact to the customer support team .
- For left Baggage, you contact to the airport information desk .
- For lost, damaged and delayed baggage, you can raise your compalint within 7days .
- For more information, please read .
For Cancellation and Refund
- For any query/complaint related to refund/cancellation you can contact to the customer support team .
- For items left at the airport, contact the airport information desk.
- For lost, damaged or delayed baggage, submit a report within 7 days of the flight.
- For more information, Please Read .
Global Office Contact Details
| Sr No. | Service | Contact No. | Working Hours |
|---|---|---|---|
| 1 | Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries | +358 300 871 160 | In Finnish and Swedish: Mon-Fri 7am-6pm, Sat-Sun 8 am-4 pm |
| 2 | Traffic or payment disruption situations and special assistance services | +358 9 818 0800 | Mon-Fri 7am-6pm, Sat-Sun 8am-4pm (Finnish Time) |
| 3 | Finnair Plus program: Booking or changing award flight tickets, upgrades with Avios, and Finnair Plus program enquiries | +358 300871161 | Mon-Fri 8 am-6 p.m |
Other Global Offices
Chat is available 24/7 (Same For All)
| Sr No. | Locations | Contact Details | Working Hours |
|---|---|---|---|
| 1 | Australia | +61 272 020 161 | Mon-Fri 8am-8pm, Sat-Sun 9 am-6 pm |
| 2 | Austria | +43 720 022 149 | In German: Mon-Fri 9am-6pm , In English: Mon-Sun 9am-6pm |
| 3 | Belgium and Luxembourg | +32 25 88 16 66 | In French and German: Mon-Fri 9am-6pm, In English: Mon-Fri 9am-6pm |
| 4 | Canada | +1 647 946 9431 | Mon-Fri 8 am-8 pm; Sat-Sun , public holidays 8am-6pm |
| 5 | China | +86 4006 160883, Email: greaterchina [at] finnair [dot] com |
In Chinese: Mon-Fri 9am-6pm, In English: Mon-Sun: 24h |
| 6 | Czech Republic | +420 228 881 733 | Mon-Fri 8 am-6pm, Sat-Sun 9am-5pm |
| 7 | Denmark | +45 69 91 80 00 | In Finnish: Mon-Fri 7am-6pm, Sat-Sun 8am-4pm In English: 24/7 |
| 8 | Estonia | +372 6 682 400 | Open: 24/7 |
| 9 | France | +33 1 8288 2405 | In French: Mon-Fri 9am-6pm, In English: Mon-Fri 9am-6pm |
| 10 | Germany | +49 69 6677 9740 | In German: Mon-Fri 8am-7pm, Sat-Sun 9 am-5 pm, In English: 24/7 |
| 11 | Greece | +30 21 0934 1500, +30 21 0934 1501 | - |
| 12 | Hong Kong | +852 26524902, Email: greaterchina [at] finnair [dot] com |
In Chinese: Mon-Fri 9am-6pm, In English: Mon-Sun: 24h |
| 13 | Hungary | +36 12115500 | Mon-Fri 8am-6pm, Sat-Sun 9am-5pm |
| 14 | Iceland | +358 9 818 0800 | Open: 24h |
| 15 | Indonesia | +6221 521 0432, Fax No.: +6221 521 0585 |
- |
| 16 | Ireland | +353 1 513 3350 | Open: 24/7 |
| 17 | Israel | +972 3 560 1616 | - |
| 18 | Italy | +39 028 295 0213 | In Italian: Mon-Fri 9am-6pm, In English: Mon-Sun 9am-6pm |
| 19 | Japan | +81 5 0456 04098 | In Japanese: Mon-Fri 9am-6 pm, In English: 24h |
| 20 | Korea | +827047315017 (Calls From Korea) Email: korea [at] finnair [dot] com |
In Korean: Mon-Fri 9am-6pm, In English: 24/7 |
| 21 | Latvia | +371 63588036 (calls within the EU) | Open: 24/7 |
| 22 | Lithuania | +370 5 2143 179 | Open: 24/7 |
| 23 | Malaysia | +60 3 2145 1155 | - |
| 24 | Mexico | +52 (55) 5596 3550, Email: mcastro [at] aviareps [dot] com |
- |
| 25 | New Caledonia | +68 7 286 677 | - |
| 26 | Philippines | +63 2 8540 0014 | Mon-Sun 9am-6pm |
| 27 | Poland | +48 22 307 2258 | Mon-Fri 8am-6pm, Sat-Sun 9am-5pm |
| 28 | Portugal | +351 211 930 226, Email: info [at] apg-portugal [dot] com |
Mon-Fri 9:30am-1:30pm and 2:30pm-6pm |
| 29 | Singapore | +65 60374533 | In Chinese: Mon-Fri 9am-6pm |
| 30 | Slovakia | +420 228 881 733 | Mon-Fri 8am-6pm, Sat-Sun 9am-5pm |
| 31 | Slovenia | +43 720 022 149 | In German: Mon-Fri 9am-6pm, In English: Mon-Sun 9am-6pm |
| 32 | Spain | +34 900 649 693 (Toll-Tree) | In Spanish: Mon-Fri 9am-6pm, In English: Mon-Sun 9 am-6 pm |
| 33 | Sweden | +46 775 88 89 37 | In Swedish and Finnish: Mon-Fri 7am-5 pm, Sat-Sun 8am-3pm, In English: 24/7 |
| 34 | Switzerland | +41 445 514 264 | In French and German: Mon-Fri 9am-6pm, In English: Mon-Sun 9am-6pm |
| 35 | Taiwan | +886 801852103 | In Chinese: Mon-Fri 9am-6pm, In English: 24/7 |
| 36 | Thailand | +66 2 080 5010 | In Thai: Mon-Fri 8:30am-5.30pm, In English: 24/7 |
| 37 | UK | 0330 8081188 | Open: 24/7 |
| United Arab Emirates | |||
| 38 | Abu Dhabi | +971 2 677 0678 | - |
| 39 | Dubai | +971 4 397 8434 | - |
| USA | |||
| 40 | New York | +1 929 474 6049 | Mon-Fri 8 am-8 pm, Sat-Sun 8 am-6 pm (Eastern Standard Time) |
| 41 | Los Angeles | +1 323 694 7646 | Mon-Fri 8 am-8 pm, Sat-Sun 8 am-6 pm (Eastern Standard Time) |
| Vietnam | |||
| 42 | Saigon | +84 8 73001818 (Toll Free) | - |
| 43 | Hanoi | +84 4 3 5627322 (Toll Free) | - |
International Cargo Contact Details
| Sr No. | Service | |
|---|---|---|
| 1 | Network Tracing | cargo [dot] tracing [at] finnair [dot] com |
| 2 | Claims | cargo-claims [at] finnair [dot] com |
| 3 | Industry Affairs (SPA Agreements) | cargointerline [at] finnair [dot] com |
| 4 | Cargo Customer Service | cargo [dot] customerservice [at] finnair [dot] com |
Office Addresses
| Sr No. | Office | Address |
|---|---|---|
| 1 | India Office | 4091-92, 4th Floor, Vipul Square B-Block, Sushant Lok, Phase - I Gurgaon 122002 Haryana, INDIA |
| 2 | Global Mailing Address | SL/403, 01053 Finnair, Finland |
Comments
oversize bag
Hi I am travelling economy from new delhi to stockholm. I have with me a painting packed size 90 x 77 x 10 cms. weight 12 kgs. Do i have to pay extra for this size or would this count in my checked bag since i am not carrying any other luggage.
Bringing Pets to India from Finland.
Hello, I have a pet of around 13kg, which I am planning to bring to India via a direct Finnair flight from Helsinki.
What is the policy for bringing pets to India?
It is very critical information I couldn't get it online, if someone can guide me to some regulations, that would be really appreciated.
Thank you.
No show for Onward journey
I have booked my ticket Delhi-Helsinki-Munich , Gotenberg-Helsinki -Delhi (PNR No. 54Y9ND). But due to unavoidable situations I went to Gotenberg vis Zurich. As I am not able to use my onward reservations ( Delhi-Helsinki-Munich), would you please allow me to use my return tickets from Gotenberg to Delhi.
Ticket
Hello sir i booked my ticket from india to germany on 28 march 2020.but unfortunately i doesnt fly due to corana virus .so after 1 month i cancel my ticket .but local distributer gave me only 20600 rs but actually price is 24500 on booking time he deducted my rupees and i also booked extra luggage with 4652 rupess he also not paid this money . So plz help and tell me about this .
Ticket copy
Dear sir I am travel in your airline last year 13 July 2019 Delhi to Helsinki and Helsinki to milan I want that ticket copy for some kind purposes please send me pdf file to my mail I am waiting for your reply
Name Gurmeet Singh Dhaliwal
Passport Number N43963051
Thank you
Lost
I left my bag in the flight while coming from helsinki to delhi, is there any way that i can get it back ? Please let me know
Enquiry about student discount
Hi sir,
Please help me with my doubts. I am from India. I want to travel from Mumbai to Dublin/cork in ireland
1. Is there any student discount?
2. Is there any special baggage allowance?
3. What would be the price of tkts on the date Aug 28/29.
Please respond as soon as possible
Thanks and Regards
Can a French citizen get there pet dog to India
Hi this is regarding my friend who is a French citizen who wants to get her pet dog to India on her vacation she wants to know what is the procedure and what are the documents required as well as who to contact to get this done your help on this matter will be highly appreciated
Student Baggage
I have booked a flight from Helsinki to Kuopio on August 9th. I am an International student coming from India. I was wondering how much would be the total baggage space for students? As till Helsinki I have been offered 45 kgs in checked and cabin bag space. Hope you could let me know
Accumulation of Award Points by Finnair
BHUPENDER DADWAL ,
Membership No: xxxxxxxxx ,
Existing Award Points: 15,000
PRATIMA DADWAL ,
Membership No: xxxxxxxxx ,
Existing Award Points: 15,000
We are desirous of accumulating many more Finnair Award Points and then subsequently use these at a later date.
Both of us have already booked our next Flights with Finnair on 20 June 2018 from Delhi to London (via Helsinki) and on 03 July 2018 from Rome to Delhi (via Helsinki).
You are requested to kindly add these points to our respective Accounts. There is no response to the emails sent by us so far.
Thanking you
Student baggage allowance
I have a flight from New Delhi to Berlin with a layover in Finland. I have booked a Finnair flight. I am a student who is moving to Berlin. Could you please tell me what is the baggage allowance for students.