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Aeroflot Russian Airlines Contact No. 000 8000 404 640
Updated on Monday, 31 August 2026 - 5:35pm
Organization:
Aeroflot Russian Airlines Toll free Number(s):
- 000 8000 404 640 (For Customer/Reservation Support)
Website:
Official Website Important Links
India Sales Offices Contact Details
Email: aflindia [at] aeroflot [dot] ru (Same For All)
| Sr.No. | Location | Contact Detail | Address |
|---|---|---|---|
| 1 | Delhi (City office) | 011-69213700 | B-101 A,B,C, 1st floor,, Statesman House, Connaught Place, Barakhamba Road, New Delhi - 110001 Timing: Mon-Fri, 10am-6pm, Sat, 10am-2pm |
| 2 | Delhi (Airport Office) | 9818865966, baggage-india [at] aeroflot [dot] ru |
Indira Gandhi International Airport, Terminal 3, OL-5, Level-4, New Delhi, 11003 |
| 3 | Goa (Airport Office) | 9818127555 | Manohar International Airport (GOX), Taluka Pernem, Mopa, North Goa 403512 |
| For global sales offices, please read . | |||
Lost/Delayed/Damaged Baggage
- For any query/complaint, you can contact to the customer support team.
- If your baggage is delayed/lost, you have to report it to the baggage tracing service before leaving the airport.
- If you baggage is not found within 21 days, then you can make claim within following time period:
Sr No. Service Time Period 1 For Lost Baggage Domestic Flights: 6 Months
International Flights: 2 Years2 For Delayed Baggage Domentic Flights: 6 Months
International Flights: 21 Days3 For Damaged Baggage Domestic Flights: 6 months
International Flights: 7 days - You can submit claim at the nearest Aeroflot PJSC Representative Office .
- For more information, please read .
Global Contact Support
| Sr.No. | Service | Contact No. | Language |
|---|---|---|---|
| Russia | |||
| 1 | For Calls Within Russia | 8 800 444-55-55 | - |
| 2 | Free of Charge in Moscow | +7 495 223-55-55 | - |
| 3 | MTS, Beeline, MegaFon, T2, T-Mobile | *555 | - |
| Other Countries | |||
| 4 | Belarus | 882000733340 | Russian |
| 5 | Kazakhstan | 88005551317 | Russian |
| 6 | Türkiye | 00800142036938 | English |
| 7 | UAE | 80001834664 | English |
| 8 | China | 864000810273 | Chinese |
Important Contact Details
| Sr No. | Service | Contact Detail |
|---|---|---|
| 1 | For information about lost property found on board an Aeroflot aircraft upon arrival at Sheremetyevo Airport | For international flights in Terminal C : +7 (495) 664-12-01, ext. 48459 For domestic flights in Terminal B: +7 (812) 425-43-26 knbmvl [at] aeroflot [dot] ru |
| 2 | For information about lost property found at Sheremetyevo Airport | +7 (495) 578-65-65 |
| 3 | Information about baggage that has not arrived | +7 (495) 544-33-25 , +7 (495) 664-14-99 |
Cargo Sales Agents Contact Details
| Sr.No. | Location | Agent | Contact No. | Address | |
|---|---|---|---|---|---|
| 1 | Delhi | SW Trading Private Limited | 7011713314 Timing: Mon-Sat, 10am-6pm |
bookings [at] swtradings [dot] com | Room No. 22B, Import 3 Building, Cargo Terminal, Indira Gandhi International Airport, New Delhi - 110037, India |
| 2 | Delhi | Delmos Aviation Pvt Ltd | 011-47675600 | revenue [at] aeroflotcargo [dot] co [dot] in | 209, Prakashdeep Building, Tolstoy Marg, Connaught Place, New Delhi 110001 |
| 3 | Goa | Delmos Aviation Pvt Ltd | 011-47675600 | revenue [at] aeroflotcargo [dot] co [dot] in | Umiya Quadro Plot B, Block A, Flat No 405A, 4th Floor, Dabolin Vasco DA Gama, Goa - 403801 |
| For more information regarding global cargo sales agents and offices . | |||||
Passenger Lounge Contact Details
Headquarters
1, Arbat St., Moscow,
119019, Russia
Comments
Will the flight from Amsterdam to Delhi resume
My tickets are booked for 25 July from Amsterdam to Delhi. I am worried whether the flights will resume by then or not. When will we get to know about the status. Pls update on plans
My flight is missing my
My flight is missing my flight number ypgpdb
Doubt regarding Toy gun take at plane
Can we carry toy gun in bag for gift purpose at the time of traveling in plane?
Lost Baggage while departing from Delhi to Madrid
Dear All,
This is pertaining to my lost luggage while travelling with Aeroflot Airline.
I had a flight form New Delhi to Moscow to Madrid on 20th Dec. 2019 at 01:00 AM. I came at the airport at around 9:15-9:30 and i gave my luggage to the baggage drop counter the lady gave me my boarding passes for Delhi to Moscow and Moscow to Madrid. and she also gave a me ONE tag for my luggage. As i was travelling for the 1st time i was not aware that for two check-in bags i am supposed to get 2 separate tags.
When i reached Madrid i got only 1 bag out of two which i submitted at the baggage drop counter in Delhi and when i went to Lost and Found counter in Madrid they told me that i have only one tag for luggage and that is for the bag which i already received. They told me if i had given 2 check in bags i should have 2 separate tags. They thought i am lying as i had only one tag and i am claiming for 2 bags. that was so embarrassing and that is because of the lady who was sitting at the baggage counter, because of her i am suffering without any belongings in Europe.
I called on the landline no.and spoke to a lady about the same and gave her my PNR no. and my other details and detail about the bag that how it looked so that they can check.
as i don't have any tag no. with me only people at the Delhi airport i can contact as i handed over my bag to them and i cannot check this anywhere else as i don't have any tag.
Request your assistance in this as it had multiple important things and few perishable items. i need that bag for my trip as i don't have enough money to buy all the stuff again.
My BAG IS OF SEA GREEN / SKY BLUE COLOR, WRAPPED IN POLYTHENE FROM AIRPORT WRAPPING COUNTER. ON MY BAG BUTTERFLIES WERE PRINTED ALL OVER. This is a very unique bag can be easily traceable even if they didn't put any sticker or bar code on it by mistake.
Request you to please check this as soon as possible so that i can get my bag as soon as possible in Madrid.
Passenger Name : Bharat Rohilla
PNR No. (Reference No.) : QMACIL
Tag No. for bag which i received : 6555 SU 887552
Email Id : bharat [dot] rohilla [at] gmail [dot] com
Request you to please inform me as soon as possible. I tried calling on no on which i gave details in morning no one is picking my calls on that no.
Regards
Bharat Rohilla
Group fare
We have group of 13 people going to new delhi to copenhagen from 1 july to 07/08 july so kindly provide us best group fare .
Baggage
Your indian staff is very third class they did not reply anf not pic my call plz tell me where is mt bag su 445232
Sy 445233