Qantas Airways Customer Care No. 022-6835 3131

Organization:

Qantas Airways

All India Number(s):

022-6835 3131 (For Customer Support, Mon-Fri, 9:30am-1:30pm and 2pm-5:30pm)

Website:

Official Website

IVRS Menu:

Press 1: If you are a passenger
- Press 1: If you are Qantas platinum or gold frequent flyer member
- Press 2: All other guest
Press 2: If you are a travel agent

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Important Links

Lost / Damaged / Delayed Baggage And Refund

For any query/complaint related to Lost / Damaged / Delayed Baggage, you can call at 022-66859110, 9538788941
For query related to refund, you can call at 022-61111818 or mail at qantas-bom [at] dnata [dot] com .
If your baggage is delayed, then you have to report it within 21 days.
If your baggage is damaged, then you have to report it within 7 days.
For more information Please Read .

Baggage service Contact Details

~ Customers in the USA who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
^^ Applies to Australian mobile numbers only.
** International call charges may apply when using international roaming services from mobile phones.
Note: + International direct dialling (IDD) code for your country or territory.

Sr No.	International airport	Contact Details	Opening Hours
1	Auckland	+64 (09) 394 8877
2	Bangkok	+66 2134 4357, +66 2134 4358	-
3	Beijing	+86 10 6459 0629, +86 10 64590648	-
4	Christchurch	+64 0 357 3889	-
5	Dallas/Fort Worth	+1 866 767 2247	-
6	Denpasar (Bali)	+62 361 751 011	-
7	Frankfurt	+49 69 6902 0439	-
8	Hong Kong	+852 2116 8750	-
9	Honolulu	+1 866 767 2247	-
10	Jakarta	+628 118720895 Email: cgk [dot] lostfound [at] ptjas [dot] co [dot] id	7am to 6pm, 7days a week
11	Johannesburg	+27 1 192 1 6710	-
12	Korea (Seoul)	+ 82 32 742 7074	(10:00 - 19:00, 7 days a week)
13	Los Angeles	+1 866 767 2247	-
14	London	+0800 964432 (freephone) +0845 774 7767	-
15	Manila	+63 8 832 2956 or +63 2 832 2978	-
16	New York	+1 866 767 2247	-
17	Noumea	+687 35 26 15	-
18	Osaka Kansai	+81 72 455 3091	-
19	Paris	+33 1 84 03 02 44 Email: cdgllt2 [at] sba60 [dot] fr	6:30am to 11:30pm
20	Port Moresby	+675 3273644 Email: baggageservices [at] airniugini [dot] com [dot] pg	3am to 7pm
21	Port Villa	+6785553006	9am to 4:30pm
22	Queenstown	+64 0 21 950 408	-
23	San Francisco	+1 866 767 2247	-
24	Shanghai	+862 168 335 218 or +862 168 335 219	-
25	Singapore	+65 65 97 4500	-
26	Tokyo Haneda	+81 3 5757 7799	10am to 5pm, 7 days a week
27	Tokyo Narita	+81 0 476 33 2988 Email: nrt [dot] bags [at] swissport [dot] com	9am to 5pm, 7 days a week
28	Wellington	+64 21 55 2905 Email: wlg [dot] btu [at] menziesaviation [dot] com	9am to 5pm, 7 days a week

Global Contact Details

South Pacific

Sr No.	Country	Contact	Email	Opening hours
1	Fiji	+679 323 9030	sales [dot] tk [at] travelking [dot] com [dot] fj	9am to 5pm, Monday to Friday, 9am to 1pm, Saturday
2	French Polynesia	+689 40 46 4280	-	8am to 5pm, Monday to Friday, 8am to 11am, Saturday
3	New Caledonia	+687 28 6546 (French) +61 2 9123 6000	shrnoumea [at] qantas [dot] com [dot] au	8am to 12pm and 1pm to 3pm, Monday to Friday 24 hours, 7 days a week
4	New Zealand	0800 808 767 (within NZ) +64 9 3578900 (outside NZ)	-	24 hours, 7 days a week
5	Papua New Guinea	+675 7411 1066	-	8am to 5pm, Monday to Friday
6	Vanuatu	+61 2 9123 6000	-	24 hours, 7 days a week

Africa

Sr No.	Country	Contact	Email	Opening hours
1	South Africa	+27 21 427 3128	qantassouthafrica [at] qantas [dot] com [dot] au	24 hours, 7 days a week
2	Ghana	+233 302 24 40 43	-	8am to 5pm, Monday to Friday
3	Kenya	+254 701 948 795	qantassouthafrica [at] qantas [dot] com [dot] au	8am to 5pm, Monday to Friday

The Americas

Sr No.	Country	Contact	Opening hours
1	Chile	800 004 321 (national toll free##) Option 2	24 hours, 7 days a week
2	Canada	+1 800 227 4500** Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on +1 800 227 4500 Canada Please do not to call this number from outside the USA, Mexico or Canada.	24 hours, 7 days a week
3	Mexico	+1 800 227 4500** Please do not to call this number from outside the USA, Mexico or Canada.	24 hours, 7 days a week
4	USA	+1 800 227 4500** For the USA, deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on +1 800 227 4500 USA Please do not to call this number from outside the USA, Mexico or Canada.	24 hours, 7 days a week

Asia

Sr No.	Country	Contact	Opening hours
1	Mainland China	+86 400 819 9495	9am to 5.30pm, Monday to Friday (Contact Centre) 9am to 5pm, Monday to Friday, except public holidays (Sales Department)
2	Hong Kong SAR, China	+852 2298 8111	24 hours, 7 days a week. Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday, except public holidays
3	India	+91 22 6835 31 31	9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday
4	Indonesia	+62 21 2555 6300	8.30am to 5pm, Monday to Friday, except public holidays
5	Japan	+81 3 6833 0700 (within Tokyo) +81 120 207 020 (outside Tokyo/Kanto)	Select option 1 for Japanese, available Monday to Friday, 9am to 4.30pm; Select option 2 for English, available 24 hours, 7 days a week
6	Korea	+82 2 777 6871	9am to 6pm, Monday to Friday
7	Malaysia	+603 27133911 +603 20535033	9am to 5.30pm, Monday to Friday 24 hours, 7 days a week
8	Pakistan	+92 21 3522 0081, +92 21 3522 0082, +92 21 3522 0083, +92 21 3522 0084, +92 21 3522 0085	9am to 5pm, Monday to Friday
9	Philippines	+632 532 276 99 (press 1 for Qantas) 1800 1611 0034 (toll free, use PLDT landline)	8.30am to 5.30pm, Monday to Friday
10	Singapore	+65 6415 7373	24 hours, 7 days a week
11	Sri Lanka	+94 11 2168168	8.30am to 5pm, Monday to Friday and 9am to 1pm, Saturday
12	Taiwan, China	+886 2 2509 2000 00800 001 31131 (use landline)	9am to 5.30pm, Monday to Friday, except public holidays 24 hours, 7 days a week
13	Australia	13 13 13	24 hours, 7 days a week
14	Thailand	+66 2 632 6611 001 800 611 4797 (toll free)	8.30am to 5pm, Monday to Friday (except public holidays)

Europe

Sr No.	Country	Contact	Email	Opening hours
1	Austria	+0800 295547	qantasaustria [at] qantas [dot] com [dot] au	24 hours, 7 days a week 9am to 6pm CET, Monday to Friday - German language available
2	Belgium	+32 2700 6781	qantasbenelux [at] qantas [dot] com [dot] au	24 hours, 7 days a week
3	Croatia	+385 17 7570 81	-	8.30am to 4.30pm, Monday, Thursday and Friday
4	Czech Republic	+420 224 815 378	-	9am to 5.30pm, Monday to Friday
5	Denmark	+45 433 149 76	qantasscandinavia [at] qantas [dot] com [dot] au	24 hours, 7 days a week
6	Finland	+358 9 72 519 763	qantasscandinavia [at] qantas [dot] com [dot] au	24 hours, 7 days a week
7	France	+33 1 57 32 92 83	qantasfrance [at] qantas [dot] com [dot] au	24 hours, 7 days a week, 8am to 5pm CET, 7 days a week - French language available
8	Germany	+49 69 299 571 421	qantasgermany [at] qantas [dot] com [dot] au	24 hours, 7 days a week 9am to 6pm CET, Monday to Friday - German language available
9	Greece	+30 210 9341500	-	9am to 5pm, Monday to Friday
10	Hungary	+36 1 323 7312	-	9am to 5pm, Monday to Friday
11	Israel	+972 3 7952133	-	8.30am to 5pm, Sunday to Thursday
12	Italy	+41 44 511 1237	qantasitaly [at] qantas [dot] com [dot] au	24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday - Italian language available
13	Malta	+356 2364 4096	-	9am to 5.30pm, Monday to Friday
14	Netherlands	+31 20 2035425	qantasbenelux [at] qantas [dot] com [dot] au	24 hours, 7 days a week
15	Norway	+47 230 246 49	qantasscandinavia [at] qantas [dot] com [dot] au	24 hours, 7 days a week
16	Poland	+48 22 625 3093	-	9am to 5pm, Monday to Friday
17	Portugal	+34910602753	-	9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm
18	Republic of Ireland	+353 1 407 3278 1800 710238 (within Ireland)	-	24 hours, 7 days a week
19	Russia	+7 495 641 5121	-	9.30am to 3.30pm, Monday to Friday
20	Spain	+34910602753	-	9am to 2pm, 3pm to 6pm, Monday to Friday, closed 2pm to 3pm
21	Sweden	+46 8 593 663 82	qantasscandinavia [at] qantas [dot] com [dot] au	24 hours, 7 days a week
22	Switzerland	+41 44 511 1237	qantasswitzerland [at] qantas [dot] com [dot] au	24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday - German, French, Italian langages available
23	Turkey	+90 212 2511315	-	9am to 5.30pm, Monday to Friday
24	United Kingdom	0800 964 432 ## (within UK) 0845 7 747 767^ Call cost up to 7 pence a minute (inc VAT) for 084 numbers.	-	24 hours, 7 days a week

Middle East

Sr No.	Country	Contact	Opening hours
1	Abu Dhabi	+971 2 611 8640	8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday
2	Dubai	+971 4703 6652	9am to 5.30pm, Monday to Thursday and 9am to 5pm, Friday
3	Oman	+968 2455 9986	8am to 5pm, Sunday to Thursday
4	Qatar	+974 4036 0568	8am to 4pm, Saturday to Thursday
5	Saudi Arabia	+966 12 669 3356 (Jeddah)	9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday

Lost property contact details

* Local toll free number when dialled from within the country or territory.
~ Customers in the US who are deaf or who have a hearing or speech impairment can call via the National Relay Service by dialling 711, 24 hours a day, 7 days a week. The Communication Assistants at the National Relay Service will assist customers by contacting Qantas Airways.
+ is the international direct dialling (IDD) code for your country or territory.

Domestic Lost Property Contact Details

Sr No.	Australian airports	Contact	Opening hours
1	Adelaide	08 8208 8858	9am to 4pm, Monday to Friday
2	Alice Springs	08 8950 3915	8.30am to 5.30pm, 7 days a week
3	Ayers Rock (Uluru)	08 8957 2605 Email: ayqoperations [at] oceaniaaviation [dot] com	9am to 3pm, 7 days a week
4	Brisbane	07 3867 3264 - domestic 07 3307 9086 - international	10am to 2pm, 7 days a week Message bank facility
5	Cairns	07 4050 4235	9am to 5pm, Monday to Friday
6	Canberra	02 6275 5446	Message bank facility
7	Darwin	08 8920 4637	10am to 2pm, 7 days a week. Message bank facility.
8	Hobart	1300 306 980	24 hours, 7 days a week
9	Launceston	03 6398 6915	8am to 8pm, 7 days a week
10	Melbourne	-	-
11	Perth	08 9270 9433 - baggage services 1300 306 980 - lost property	7am to 9pm, 7 days a week 9am to 1pm, Monday to Friday
12	Sydney	02 9952 9312 - domestic 1300 653 077 - international	7am to 9pm, 7 days a week
13	Townsville	07 4758 0008	-

International Lost Property Contact Details

Sr No.	International airports	Contact	Email	Opening hours
1	Auckland	+64 9 275 0789, +64 9 256 8813 (after hours)	lostproperty [at] aucklandairport [dot] co [dot] nz	Monday to Friday 8am to 4pm excluding public holidays
2	Bangkok	+66 91 889 8948, +66 2 134 4375, +66 2 134 4357	-	11am to 9pm, local time
3	Beijing	+86 10 6459 0629, +86 10 6459 0648	-	-
4	Christchurch	+64 0 3 357 3889	-	-
5	Dallas/Fort Worth	+1 866 767 2247	-	-
6	Denpasar (Bali)	+62 361 9366964	-	-
7	Hong Kong (handled by SATS)	+852 2182 2018	-	7am to midnight, 7 days a week (local time)
8	Honolulu	+1 808 836 2461	-	-
9	Jakarta	+62 21 550 7096	-	-
10	Johannesburg	-	jnbops [at] qantas [dot] com [dot] au	-
11	Los Angeles	-	baggageservice [at] hallmark-aviation [dot] com	-
12	London	-	lhrlostproperty [at] qantas [dot] com [dot] au	-
13	Manila	+63 2 832 2956, +62 2 832 2978	-	-
14	Nadi	+679 6722777, ext 2417, 2499	aobaggage [at] ats [dot] com [dot] fj	-
15	Noumea	+687 35 26 15	-	-
16	Paris	+33 1 84 03 02 44	cdgllt2 [at] sba60 [dot] fr	630am to 1130pm
17	Queenstown	+64 0 21 950 408	zqn [dot] bag [at] Planebiz [dot] co [dot] nz	-
18	Rome	+39 06 83394444	-	8am to midnight, 7 days a week
19	Shanghai	+86 21 68340096, +86 21 68340417	lostandfound [at] shairport [dot] com	-
20	Singapore	+65 65 97 4500	-	-
21	South Korea - Seoul	032-741-3110 032-741-3114	-	7am to 11pm Lost and found centre West Public Area 1BF, Terminal 1
22	Tokyo Haneda	+81 3 5757 7710	-	10am to 5pm, 7 days a week
23	Tokyo Narita	+81 0 476 33 2988	nrt [dot] bags [at] swissport [dot] com	9am to 5pm, 7 days a week
24	Vancouver	+1 604 3033758	-	-
25	Wellington	+64 21 552 905	-	Monday to Sunday, 12pm to 1pm and 4.30pm to 5.15pm

Head Office

Qantas, 10 Bourke
road Mascot NSW
2020 Australia
Contact No.: +61 2 9691 3636

India Customer Care