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Qantas Airways Customer Care No. 000 800 050 4561

Updated on Monday, 31 August 2026 - 6:10pm
Organization: 
Toll free Number(s): 
  • 000 800 050 4561 (For Customer Support, Mon-Fri, 9:30am -5:30pm)
Website: 
Official Website
iOS App: 
Qantas Airways
Android App: 
Qantas Airways

IVRS Menu

  • Press 1: For travel agents
  • Press 2: For group sales
  • Press 3: For direct sales
  • Press 0: For general inquiries

After selecting any option, call will be redirected to customer support team.

Important Links

Lost, Damaged and Delayed Baggage

  • For any query/complaint, you can contact the customer support team.
  • If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
  • For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage.
  • For more information, please read .

Baggage Service Contact Details

Sr No. Airport Contact No. Email Opening Hours
1 Australia 1300 306 980 - Mon-Sun, 9am-9pm
2 Auckland +64 (09) 394 8877 - -
3 Bangkok +66 2 134 4357, +66 2 134 4358 bfsllspvrs [at] bfsasia [dot] com 24 hours
4 Bengaluru (Bangalore) +91 96201 83332 mhb-blr [at] aisats [dot] in Wed-Mon, 10am-6pm (Except Tuesday)
5 Christchurch +64 03 357 3889, +64 21 966 427 (Menzies) baggagetracing [at] planebiz [dot] co [dot] nz -
6 Dallas/Fort Worth +1 866 767 2247 - -
7 Delhi +91 7838384178 mhbqantas [dot] del [at] aisats [dot] in -
8 Denpasar (Bali) +62 361 751 011 - -
9 Hong Kong +852 2116 8750 - -
10 Honolulu +1 866 767 2247 - -
11 Jakarta +628 118720895 cgk [dot] lostfound [at] ptjas [dot] co [dot] id Mon-Sun, 7am-6pm
12 Johannesburg +2711 920 7513 - -
13 Los Angeles +1 866 767 2247 - -
14 London +0800 964432 (Freephone), +0845 774 7767 - -
15 Manila +63 8 832 2956; +63 2 832 2978 - -
16 Nadi - aobaggage [at] ats [dot] com [dot] fj -
17 New York +1 866 767 2247 - -
18 Noumea +687 35 26 15 - -
19 Paris +33 1 84 03 02 44 cdgllt2 [at] sba60 [dot] fr 6:30am-11:30pm
20 Port Moresby +675 3273644 baggageservices [at] airniugini [dot] com [dot] pg 3am-7pm
21 Port Villa +678 5530782 baggageservices [at] vts [dot] vu 9am-5:30pm
22 Queenstown +64 0 21 950 408 zqn [dot] bag [at] planebiz [dot] co [dot] nz -
23 Santiago +569 2379 3591 sclatw [at] qantas [dot] com [dot] au -
24 San Francisco +1 866 767 2247 - -
25 Singapore +65 65 97 4500 baggageenquiry [at] sats [dot] com [dot] sg -
26 Tokyo Haneda +81 3 5757 7799 - Mon-Sun, 10am-5pm
27 Tokyo Narita - nrt [dot] bags [at] swissport [dot] com Mon-Sun, 9am-5pm
28 Tonga +679 990 6982 pax [dot] baggage [at] atstonga [dot] to -
29 Vancouver +1 604 303 4882 - -
30 Wellington +64 21 55 2905 wlg [dot] btu [at] menziesaviation [dot] com Mon-Sun, 9am-5pm

Lost Property Contact Details

Sr No. Australian Airports Contact Detail Opening hours
1 Adelaide 08 8208 8858 Mon-Fri, 9am-4pm
2 Alice Springs 08 8950 3915 Mon-Sun, 8:30am-5:30pm
3 Ayers Rock (Uluṟu) 08 8957 2605 ayqoperations [at] oceaniaaviation [dot] com Mon-Sun, 9am-3pm
4 Brisbane 07 3867 3264 (Domestic) 07 3307 9086 (International) Mon-Sun, 10am-2pm, (Message bank facility)
5 Cairns 07 4050 4235 Mon-Fri, 9am-5pm
6 Canberra 02 6275 5446 Message bank facility
7 Darwin 08 8920 4637 Mon-Sun, 10am-2pm, (Message bank facility)
8 Launceston 03 6398 6915 Mon-Sun, 8am-8pm
9 Melbourne melbournelostproperty [at] qantas [dot] com [dot] au -
10 Perth Baggage Services: 08 9270 9433
Lost Property: 08 9270 9504		 Baggage Services: Mon-Sun, 7am-9pm
Lost Property: Mon-Fri, 9am-1pm
11 Sydney sydneylostproperty [at] qantas [dot] com [dot] au (Domestic/International) Mon-Sun, 7am-9pm
12 Townsville 07 4758 0008 -

International

Sr No. International Airports Contact Email Opening hours
1 Auckland +64 9 394 8877 akl [dot] baggagetracing [at] menziesaviation [dot] com Mon-Sun, 9am-7pm, (Including public holidays)
2 Bangkok +66 2 134 4357 +66 2 134 4358 For items left on Qantas aircraft hours 1200-2000, local time. bfsllspvrs [at] bfsasia [dot] com 11am-9pm, local time
3 Bangalore (India) 0953 878 8941 mbh-blr [at] aisats [dot] in 10am-6pm, local time (Except Tuesday)
4 Christchurch +64 21 966 427 baggagetracing [at] planebiz [dot] co [dot] nz -
5 Dallas/Fort Worth +1 866 767 2247 - -
6 Delhi +91 7838384178 mhbqantas [dot] del [at] aisats [dot] in 10am-6pm, local time
7 Denpasar (Bali) +62 361 9366964 -
8 Hong Kong (handled by SATS) +852 2182 2018 - Mon-Sun, 7am to midnight (local time)
9 Honolulu +1 866 767 2247 baggageservice [at] hallmark-aviation [dot] com -
10 Jakarta +62 81 1872 0895 cgk [dot] lostfound [at] ptjas [dot] co [dot] id -
11 Johannesburg - jnbops [at] qantas [dot] com [dot] au -
12 Los Angeles - baggageservice [at] hallmark-aviation [dot] com -
13 London - lhrlostproperty [at] qantas [dot] com [dot] au -
14 Manila +63 2 832 2956, +62 2 832 2978 - -
15 Nadi +679 6722777, ext 2417 / 2499 aobaggage [at] ats [dot] com [dot] fj -
16 Noumea +687 35 26 15 - -
17 Paris +33 1 84 03 02 44 cdgcoordinateurs [at] sba60 [dot] fr 6:30am-12:30pm
18 Port Moresby +675 3273644 - 6am-7pm
19 Port Vila +678 5530782 - 9am-5pm
20 Queenstown +64 0 21 950 408 zqn [dot] bag [at] Planebiz [dot] co [dot] nz -
21 Rome +39 06 83394444 - Mon-Sun, 8am to midnight
22 Santiago +569 2379 3591 sclatw [at] qantas [dot] com [dot] au 9am-3pm
23 Singapore +65 65 97 4500 baggageenquiry [at] sats [dot] com [dot] sg -
24 Tokyo Haneda +81 3 5757 7710 (JAL lost property) - Mon-Sun, 10am-5pm
25 Tokyo Narita - nrt [dot] bags [at] swissport [dot] com Mon-Sun, 9am-5pm
26 Tonga +679 990 6982 pax [dot] baggage [at] atstonga [dot] to -
27 Vancouver +1 604 303 3758 +1 604 303 4882 - -
28 Wellington +64 21 552 905 - Mon-Sun, 12pm-1pm, 4:30pm to 5:15pm

Global Contact Details

Sr No. Country Phone Email Opening Hours
Africa
1 Ghana +233 302 24 40 43 - Mon-Fri, 8am-5pm
2 Kenya +254 701 948 795 qantassouthafrica [at] qantas [dot] com [dot] au Mon-Fri, 8am-5pm
3 South Africa +27 21 427 3128 qantassouthafrica [at] qantas [dot] com [dot] au 24x7
Americas
4 Chile 800 004 321 (national toll free), option 2   24x7
5 Canada +1 800 227 4500, 711 (TTY)   24x7
6 Mexico +1 800 227 4500   24x7
7 United States +1 800 227 4500, 711 (TTY)   24x7
Asia
8 Mainland China +86 400 819 9495 Northern China, Eastern China and Shanghai: httsha-qf [at] holidaytours [dot] net
Southern China, West China including Fujian Province: operations-can [at] holidaytours [dot] net		 Contact Centre: Mon-Fri, 9am-5:30pm
Sales department: Mon-Fri, 9am-5pm, except public holidays
9 Hong Kong SAR, China +852 2298 8111   24x7

Chinese language services: 9am-1pm, 2pm-6pm (Except Public Holidays)
10 India 000 800 050 4561 (toll free)   Mon-Fri, 9:30am-1:30pm, 2pm-5:30pm
11 Indonesia +62 21 2555 6300 qfres-jkt [at] holidaytours [dot] net Mon-Fri, 8:30am-5pm (Except Public Holidays)
12 Japan +81 3 6833 0700 (within Tokyo); +81 120 207 020 (outside Tokyo/Kanto)   Japanese: Mon-Fri, , 9am-4:30pm (option 2). English: 24 hours, 7 days a week (option 1)
13 Korea +82 2 777 6871 qantas-kr [at] holidaytours [dot] net Mon-Fri, 9am-6pm
14 Malaysia +603 271 33911, +603 205 35033 (24x7) qf-kul [at] holidaytours [dot] net Mon-Fri, 9am-5:30pm
15 Pakistan +92 21 3522 0081; +92 21 3522 0082; +92 21 3522 0083; +92 21 3522 0084; +92 21 3522 0085   Mon-Fri, 9am-5pm
16 Philippines +63 2 5322 7699 qfmnlsales [at] holidaytours [dot] net Mon-Fri, 8:30am-5:30pm
17 Singapore +65 6415 7373   24x7
18 Sri Lanka +94 11 216 8168   Mon-Fri, 8:30am-5pm, Saturday, 9am-1pm
19 Taiwan, China +886 2 2509 2000; 00800 001 31131 (landline, 24x7)   Mon-Fri, 9am-5:30pm, (Except Public Holidays)
20 Thailand +66 2 632 6611; 001 800 611 4797 (toll free) qantas-bkk [at] holidaytours [dot] net Mon-Fri, 8:30am-5pm, (Except Public Holidays)
21 Vietnam +84 8999 10689 qantashcm [at] holidaytours [dot] net Mon-Fri, 8am-12pm, 1:30pm-5pm
Europe
22 Austria +0800 295547 qantasaustria [at] qantas [dot] com [dot] au 24x7
German: 9am-6pm CET, Monday-Friday
23 Belgium +32 2700 6781 qantasbenelux [at] qantas [dot] com [dot] au 24x7
24 Croatia +385 17 7570 81   Monday, Thursday and Friday, 8:30am-4:30pm
25 Czech Republic +420 224 815 378   Mon-Fri, 9am-5:30pm,
26 Denmark +45 433 149 76 qantasscandinavia [at] qantas [dot] com [dot] au 24x7
27 Finland +358 9 72 519 763   24x7
28 France +33 1 57 32 92 83 qantasfrance [at] qantas [dot] com [dot] au 24x7
French: Mon-Sun, 8am-5pm CET,
29 Germany +49 69 299 571 421 qantasgermany [at] qantas [dot] com [dot] au 24x7
German: Mon-Fri, 9am-6pm CET
30 Greece +30 210 9341500   Mon-Fri, 9am-5pm
31 Hungary +36 1 323 7312   Mon-Fri, 9am-5pm
32 Israel +972 3 7952133   Sun-Thurs, 8:30am-5pm
33 Italy +41 44 511 1237 qantasitaly [at] qantas [dot] com [dot] au 24x7
Italian: Mon-Fri, 9am-6pm CET
34 Malta +356 2364 4096   Mon-Fri, 9am-5:30pm
35 Netherlands +31 20 2035425 qantasbenelux [at] qantas [dot] com [dot] au 24x7
36 Norway +47 230 246 49 qantasscandinavia [at] qantas [dot] com [dot] au 24x7
37 Poland +48 22 625 3093   Mon-Fri, 9am-5pm
38 Portugal +34 910 602 753   Mon-Fri, 9am-2pm and 3pm-6pm
39 Republic of Ireland +353 1 407 3278; 1800 710238 (within Ireland)   24x7
40 Russia +7 495 641 5121   Mon-Fri, 9:30am-3:30pm
41 Spain +34 910 602 753   Mon-Fri, 9am-2pm and 3pm-6pm
42 Sweden +46 8 593 663 82 qantasscandinavia [at] qantas [dot] com [dot] au 24x7
Mon-Fri, 9am-6pm CET
43 Switzerland +41 44 511 1237 qantasswitzerland [at] qantas [dot] com [dot] au 24x7
Mon-Fri, 9am-6pm CET
44 Turkey +90 212 251 1315   Mon-Fri, 9am-5:30pm
45 United Kingdom 0800 964 432 (within UK); 0845 7 747 767   24x7
Middle East
46 Abu Dhabi +971 2 611 8640   Sat-Thurs, 8am-1pm and 4:30pm-7:30pm
47 Dubai +971 4703 6652   Mon-Thurs, 9am-5:30pm, Friday: 9am-5pm
48 Oman +968 2455 9986   Sun-Thurs, 8am-5pm
49 Qatar +974 4036 0511   Sat-Thurs, 9am-5pm
50 Saudi Arabia +966 12 669 3356 (Jeddah)   Sat-Thurs, 9:30am-1:30pm, 5pm-8:30pm
South Pacific
51 Fiji +679 323 9030 sales [dot] tk [at] travelking [dot] com [dot] fj Mon-Fri, 8:45am-6:30pm
52 French Polynesia +687 286 546 shrnoumea [at] qantas [dot] com [dot] au Mon-Wed, 11am-7pm, Thursday, 11am-6pm, Thursday
53 New Caledonia +687 28 6546 (French), +61 2 9123 6000 (24x7) shrnoumea [at] qantas [dot] com [dot] au French: Mon-Fri, 8am-12pm and 1pm-3pm
54 New Zealand 0800 808 767 (within NZ), +64 9 3578900 (outside NZ) - 24x7
55 Papua New Guinea +675 7411 1066 - Mon-Fri, 8am-5pm
56 Vanuatu +61 2 9123 6000 - 24x7
Australia
57 Australia 13 13 13 - 24x7

Head Office

Qantas, 10 Bourke
road Mascot NSW
2020 Australia
Contact No.: +61 2 9691 3636

Social Sites

Comments

Thu, 22/02/2018 - 7:53pm — Birendra Singh Khosla (not verified)

change of flight on a ticket booked by an Agent

If a ticket is booked by an agent, is his consent necessary for change / modification of flight?

Regards