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Thai Airways Customer Care No. 000 800 3201 542
Updated on Thursday, 27 August 2026 - 5:50pm
Email
Organization:
Thai Airways Toll free Number(s):
- 000 800 3201 542 (For Bookings / Reservations, 24x7)
Website:
Official Website
iOS App:
Thai Airways
Android App:
Thai Airways IVRS Menu
- Press 1: For new booking and reservation
- Press 2: For general enquiry and assistance
After selecting any option, call will be redirected to customer support team.
- asiareservations [at] thaiairways [dot] com (For Reservations)
Important Links
Lost, Damaged and Delayed Baggage
- For any query/complaint, you can contact the customer support team.
- If your baggage is not found within 21 days, you can file a claim for lost baggage through this Baggage Claim Form .
- For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage.
- For more information, please read .
Lost And Found Emails
| Sr No. | Station | |
|---|---|---|
| India | ||
| 1 | Chennai | customer [dot] maa [at] thaiairways [dot] co [dot] in |
| 2 | Bengaluru | customer [dot] blr [at] thaiairways [dot] co [dot] in |
| 3 | Delhi | customer [dot] del [at] thaiairways [dot] co [dot] in |
| 4 | Kolkata | tgkolkatacustomerservice [at] thaiairways [dot] co [dot] in |
| 5 | Hyderabad | customer [dot] hyd [at] thaiairways [dot] co [dot] in |
| 6 | Mumbai | customer [dot] bom [at] thaiairways [dot] co [dot] in |
| Other Countries | ||
| 7 | AuckLand | reservations [at] thaiairways [dot] co [dot] nz |
| 8 | Bangkok | baggageclaim [at] thaiairways [dot] com |
| 9 | Beijing | bjsaotg [at] thaiairways [dot] com [dot] cn |
| 10 | Brisbane | brisbane [dot] customer [at] thaiairways [dot] com [dot] au |
| 11 | Brussels | baggageclaim [at] thaiairways [dot] be |
| 12 | Busan | pusadmin [at] thaiairways [dot] co [dot] kr |
| 13 | Chengdu | ctuaotg [at] thaiairways [dot] com [dot] cn |
| 14 | Colombo | reservations [at] thaiairways [dot] com [dot] lk |
| 15 | Copenhagen | customer [dot] relations [at] thaiairways [dot] dk |
| 16 | Denpasar | denpasar [dot] customer [at] thaiairways [dot] com |
| 17 | Dhaka | dacaotg [at] thaiairways [dot] com [dot] bd |
| 18 | Dubai | customerservice [at] thaiairways [dot] ae |
| 19 | Frankfurt | customer [at] thaiairways [dot] de |
| 20 | Fukuoka | fukcstmsvc [at] thaiair [dot] co [dot] jp |
| 21 | Guangzhou | canaotg [at] thaiairways [dot] com [dot] cn |
| 22 | Hanoi | customerhan [at] thaiairways [dot] com [dot] vn |
| 23 | Hochiminh City | sgnao [at] thaiairways [dot] com [dot] vn |
| 24 | Hong Kong | customerservice [at] thaiairways [dot] com [dot] hk |
| 25 | Islamabad | isbkptg [at] thaiairways [dot] com [dot] pk |
| 26 | Jakata | admin [at] thaiairways [dot] co [dot] id |
| 27 | Karachi | khiaotg [at] thaiairways [dot] com [dot] pk |
| 28 | Kathmandu | ktmsr [at] thaiairways [dot] com [dot] np |
| 29 | Kuala Lumpur | kulaotg [at] thaiairways [dot] com [dot] my |
| 30 | Kunming | kmgaotg [at] thaiairways [dot] com [dot] cn |
| 31 | Lahore | lhelltg [at] thaiairways [dot] com [dot] pk |
| 32 | London | customerservices [at] thaiairways [dot] co [dot] uk |
| 33 | Los Angelese | reservations [at] thaiairways [dot] us |
| 34 | Manila | mnlairport [at] thaiairways [dot] com [dot] ph |
| 35 | Melbourne | melbourne [dot] customer [at] thaiairways [dot] com [dot] au |
| 36 | Milan | helpdesk-mil [at] thaiair [dot] it |
| 37 | Moscow | customer [dot] relations [at] thaiair [dot] ru |
| 38 | Munich | customer [at] thaiairways [dot] de |
| 39 | Muscat | rajeek [at] thaiairways [dot] co [dot] om |
| 40 | Nagoya | ngocstmsvc [at] thaiair [dot] co [dot] jp |
| 41 | Osaka | osacstmsvc [at] thaiair [dot] co [dot] jp |
| 42 | Oslo | customer [at] thaiairways [dot] no |
| 43 | Paris | litiges [dot] bagages [at] thaiairways [dot] fr |
| 44 | Penang | peneatg [at] thaiairways [dot] com [dot] my |
| 45 | Perth | perth [at] thaiairways [dot] com [dot] au |
| 46 | Phnom Penh | pnhea [at] thaiairways [dot] com [dot] kh |
| 47 | Rome | baggage [at] thaiair [dot] it |
| 48 | Sapporo | tyocstmsvc [at] thaiair [dot] co [dot] jp |
| 49 | Sendai | tyocstmsvc [at] thaiair [dot] co [dot] jp |
| 50 | Seoul | admin2 [at] thaiairways [dot] co [dot] kr (Town), icntg [at] thaiairways [dot] co [dot] kr (Airport) |
| 51 | Shanghai | shaaotg [at] thaiairways [dot] com [dot] cn |
| 52 | Singapore | bagcargoclaim [at] thaiairways [dot] com [dot] sg |
| 53 | Stockholm | stockholm [dot] customer [at] thaiairways [dot] com |
| 54 | Sydney | customer [dot] relations [at] thaiairways [dot] com [dot] au |
| 55 | Taipei | tpeaotg [at] thaiairways [dot] com [dot] tw |
| 56 | Tokyo | tyocstmsvc [at] thaiair [dot] co [dot] jp |
| 57 | Vienna | vienna [dot] customer [at] thaiairways [dot] com |
| 58 | Vientiane | vteao [at] thaiairwayslao [dot] com |
| 59 | Xiamen | xmnaotg [at] thaiairways [dot] com [dot] cn |
| 60 | Yangon | rgnlltg [at] thaiairways [dot] com [dot] mm |
| 61 | Zurich | customer [dot] relations [at] thaiair [dot] ch |
| 62 | Chiangmai | cnxaooffice [at] thaiairways [dot] com |
| 63 | Phuket | hktll [at] thaiairways [dot] com |
| 64 | Bangkok | bkkldoffice [at] thaiairways [dot] com |
| 65 | Bangkok | baggage [dot] service [at] thaiairways [dot] com |
| 66 | Bangkok | bkklzoffice [at] thaiairways [dot] com |
| For more information please read . | ||
Global Customer Support Contact Details
Regional Offices Contact Details
| Sr No. | Service | Contact No. | Timing | Address | |
|---|---|---|---|---|---|
| Ahmedabad | |||||
| 1 | Reservation & Ticketing | 0008003201542 | asiareservations [at] thaiairways [dot] com | 24x7 | - |
| 2 | Thai Cargo | 9898783378 | j [dot] thaker [at] ecsgroup [dot] aero | - | ECS Globe Air Cargo, SVP Intl Airport,Terminal-3, Ahmedabad Gujarat, India |
| 3 | Airport | - | - | - | Sardar Vallabhbhai Patel International Airport, Hansol, Ahmedabad, Gujarat - 380003 |
| Bengaluru | |||||
| 4 | Reservation & Ticketing/Sales Office | 18001021225, 0008003201542 | asiareservations [at] thaiairways [dot] com | Mon-Fri: 9am-5pm, English language 24x7 | Room 115, 1st Flr, Workafella -Al Habeeb Building 150/1 Infantry Road, Shivaji Nagar, Bengaluru - 560001 |
| 5 | Thai Cargo | 080-27688240 | cargosales [dot] blr [at] thaiairways [dot] com , cargoops [dot] blr [at] thaiairways [dot] com | - | 2nd Floor, WFS (Bengaluru) Private Limited Kempegowda,International Airport, Devanahalli Bengaluru - 560300, India |
| 6 | Thai Passenger Services & Claims | - | customer [dot] blr [at] thaiairways [dot] com | Mon-Fri: 9am-5pm | Room No. 115, 1st Floor, Workafella,Al-Habeeb Building, 150/1, Infantry Road, Bangalore, 560001 |
| 7 | Airport | 080-66783191 Fax: 080-66783192 |
- | - | 1T24-19, Level 1, Terminal -2, Kempe Gowda International Airport,Devanahalli, Bengaluru 560300, India |
| Chennai | |||||
| 8 | Reservation & Ticketing | 0008003201542 | asiareservations [at] thaiairways [dot] com | 24x7 | Apeejay Business Centre 3rd Floor, Room 302, 39/12 Apeejay House Haddows Road, Nungambakkam Chennai - 600006 |
| 9 | Thai Cargo | 044-22561933 | tgmaa [dot] ops [at] thaiairways [dot] com , tgmaaoperations [at] yahoo [dot] co [dot] in , thaiairwaysmaa [at] yahoo [dot] co [dot] in | - | Cargo Section, Room No:6, Integrated Cargo Complex-Phase 1,Meenambakkam, Chennai 600027, India |
| 10 | Airport | 9150253388 | - | - | Room no 212, Airlines Offices, CIP Level, Anna International Terminal (T2), Chennai Airport, Chennai -600027, India |
| Delhi | |||||
| 11 | Reservation & Ticketing | 0008003201542 | asiareservations [at] thaiairways [dot] com | Mon-Fri: 9am-1pm, 1:30pm - 5pm | 1st Floor, PS16, COWRKS, Worldmark 1,Aerocity, Near IGI Airport, New Delhi-110037 |
| 12 | Thai Cargo | Sales: 011-47062921 , Operations: 011-47062920 |
abhay [dot] m [at] thaiairways [dot] com , tgdel [dot] ops [at] thaiairways [dot] com , tgdel [dot] cs [at] thaiairways [dot] com | - | Room No. A201/208, II Floor, DCSC Cargo Terminal, Gate 6 Indira Gandhi International Airport, New Delhi - 110 037, India |
| 13 | Airport | - | - | - | Room No 28, Level 4, Terminal 3, IGI Airport, New Delhi - 110037, India |
| Gaya | |||||
| 14 | Reservation & Ticketing | 0008003201542 | asiareservations [at] thaiairways [dot] com | 24x7 | - |
| Hyderabad | |||||
| 15 | Reservation & Ticketing | Ticketing/Reservations: 18001021225, 0008003201542 | asiareservations [at] thaiairways [dot] com | Mon-Fri: 9am-5pm, English language 24x7 | C/O Apeejay Business Centre, 1st Floor, Hotel The Park, Raj Bhavan Road, Somajiguda, Hyderabad-500082, Telangana |
| 16 | Thai Cargo | 040-24004025, 040-24004026, 040-24004027 Fax: 040-24008359 |
hydcargo [dot] admin [at] thaiairways [dot] com | - | 1st Flr. Room No.4,Rajiv Gandhi International Airport, Hyderabad 501218, India |
| 17 | Airport | 040-66605022 | - | - | Level-E, Office Number [A]-05, E-3-23, PTB Rajiv Gandhi International Airport Shamshabad, Ranga Reddy District-501218, India |
| Kolkata | |||||
| 18 | Reservation & Ticketing | 0008003201542 | asiareservations [at] thaiairways [dot] com | - | B326, Newly Integrated Terminal Building NITB, NSCBI Airport, Dum Dum, Kolkata West Bengal - 700052 |
| 19 | Thai Cargo | Fax: 033-25110047 | - | - | 16A, 3rd Floor ,New International Cargo Terminal,N.S.C.B.I Airport, Kolkata, 700052, India, |
| 20 | Airport | - | - | - | B326, NITB, NSCBI Airport,Dum Dum, Kolkata West Bengal - 700052,India |
| Mumbai | |||||
| 21 | Reservation & Ticketing | 0008003201542 | asiareservations [at] thaiairways [dot] com | 24x7 | Suite 6, The Quorum, 8th Floor, Tower 2A, One World Centre, Senapati Bapat Marg,Lower Parel, Mumbai - 400 013 |
| 22 | Thai Cargo | 022-26828389, 022-26828391, 022-26828393 Fax: 022-26828390 |
thaicgobom [at] gmail [dot] com | - | 2nd Floor, Sahar Air Cargo Complex,Sahar Road,Andheri East,Mumbai 400099, India |
| 23 | Airport | - | - | - | E-08-3058, Level 3, Terminal 2, Chhatrapati Shivaji Maharaj International Airport Andheri (E),Mumbai 400099, India |
Comments
Need to raise a complaint
We booked a four ticket from bangalore to Bangkok on 29 and returned ticket Bangkok to Bangalore on 4 th unfortunately two people missed fight in Bangalore to Bangkok due to connective flight delay while returning they not accepted the old return ticket we paid a new ticket and come back allready we booked a ticket we need justice same flight we booking two times to fly
Request information regarding document required
I have plan to travel Korea on Nov 5th by Thai airways. Is it required RT-PCR test against Covid-19 during departure.
If required where I can take the test?
Is there any specific lab allotted by airways?
MISC
1. Can i book my flight from DEL-BKK directly on thaiairways website ?
2. Can i make payment other than American Express card ?
3. Is visa on arrival available for Indian tours ?
Visa regarding
I am indian pasport holder an traveling on 16th january2020 DMK airpot(bankok) in terminal 1.. i want to go direct phuket from terminal 2..so where should i apply visa in bankok or phuket..?
No telephone response???
Your customer service sucks...No respone ???
regards conformation message for refund
I booked a flight ticket through the paytm app, they want your conformation message for a refund
I already emailed official Thai airways but no response
Locks of my baggage cut open with sharp objects
I was flying from Manila to Delhi on Thai Airways today- 15th September 2019. On reaching home I found my suitcases have been cut open with sharp objects and destroyed. In fact my costly items are missing from the suitcase. I tried reaching airport staff of Thai Airways in India over telephone. No one has answered my calls. I will be reaching out to the Country Manager of Thai Airways tomorrow morning.
What a ghastly experience! I was flying business class.
Aashna Roy
Seat - 23 F and 15 J
lost of luggage
this is baljit singh i toke flight fom combodia to bangkok i was having connecting flight to mumbai but i missed my flight but when i ask the thai smile person at bangkok airport he told me your luggage is already boarded on the flight which you missed so you can ask at mumbai airport
than i booked another flight from spice jet at mumbai airpot they have not recived any luggage of my
after informing thai smile they told they found my luggege at bangkok airport but they are not send me my luggage to mumbai airport
how will i get my luggage from bangkok airport to mumbai
thank you
regards baljit singh
Pathetic customer care
Pathetic customer care services called up mentioned airport nos no one responded to calls.
Want to know detalis of my last flight in November
I want to know the details of my flight price i took in November 15 2018. Its issue regarding payment to portal so i want confirm the amount . I will be thankful if u can help
Frequent flyer plan
Does Thai airways has something like a frequent flyer program. In case yes, is it in partnership with any Indian airlines?
Thanks
Cargo Inquiry
Your Delhi Cargo phone numbers are not in service.
Pls upgrade your website
Pathetic customer service
Pathetic customer service
amend ticket
Can anyone tell me how much do they charge for postponement or preponement of tickets?
Ticket refund amount confirmation
PNR # TU3QEP
I booked a round trip ticket to thailand round trip with a agent with pnr number TU3QEP ,we requested our agent to cancell the ticket 6 hours prior and they cancelled it .i had payed rs 77000 for the ticket but now agent told us we will get only rs 33000 as refund ,but when i ask them for the airline refund invoice as proof they are not providing us.pls advice.
Missing luggage in the Bangkok Airport after Security check.
Hello Bangkok Airport Security Team,
I am regret to inform you that I have missed to pick my cabin luggage after security checking done in the Bangkok Airport. Could you please help me my sending the same bag through Thai Airlines so that I will be able to collect it in the Kolkata International Airport.
Please find the below details to identify my bag.
My Name-: Swagat Narayan Sahoo
Passport No-: Z3243582
Travel Date-: 16/03/2018
Airlines-: THAI Airlines.
Flight no-: TG313
Gate no-: 10C
Seat no-: 39A
Security check done time-: 22:30 to 23:30
Bag Company name-: Academician bag
Bag Color-: Black
Bag Type-: Small hand bag without wheel (26 no, as per your bag identification check list)
Bag containing-: Two winter Jacket, 4 Pair of Shirts and 3 Pair of Pants.
My Permanent address-: At-: Tulanka, PO-: Motiganj, District -:Balasore, State-: ODISHA, Country-: India, PIN-: 756003
Boarding pass attached for your reference.
Request you to help me by sending my luggage to either my above given Address or Kolkata Airport so that I will be able to collect it.
Thank you so much for your support.
Thanks & Regards,
Swagat Narayan Sahoo
Email id-: sap [dot] swagat [at] gmail [dot] com
Loss of currency in Thai airways flight from Tokyo to Bangalore
I had my currency in the checkin baggage, but my lock was opened and my currency has been stolen.
My flights:
Tokyo to bangkok: TG643
Departure : 1st March 2018, 11.45a.m
Bangkok to Bangalore: TG325
Departure: 1st March 2018, 21.35p.m
Please look into the matter
Ph:+91 973xxxx185
Fight is not open for i-Checking : Thai Airways :
Hello Team,
We would like to know when can we expect Thai Airways i- check-in will be open.
Right it is showing as "Your Prime Flight is not open for check-in yet"
Could you please help us in regards to the below-mentioned query.
MUMBAI
MUMBAI CHHATRAPATI SHIVAJI (BOM)
Departure Time: 2:40 AM
Flight Destination:
BANGKOK
BANGKOK SUVARNABHUMI INTL (BKK)
Arrival Time: 8:55 AM
Flight Duration: 4 hours 45 minutes
Flight Number:
T,G2336
Operated by W,E336