Before Filing on AirSewa: First contact your airline directly (customer care or Nodal Officer). Keep written records. If unresolved, proceed to AirSewa.

Note: To file a grievance, you must be logged in to the AirSewa portal.

• To start with the procedure, you need to be ready with the Essential Documents & Details Required
  

  Sr. No.	Category	Required Information/Documents	Purpose
  1	Personal Details	Full name, email ID, mobile number	For registration and communication
  2	Flight Information	Airline name, flight number, PNR, date of travel	To identify the journey and incident
  3	Ticket Proof	E-ticket or booking confirmation	Confirms your booking and eligibility
  4	Boarding Pass	Physical or digital copy (if available)	Verifies travel completion or boarding denial
  5	Incident Evidence	Photos, receipts, or written communication with airline	Supports your grievance (e.g., damaged baggage, delay)
  6	Complaint Description	Clear summary of what happened, when, and what resolution you seek	Helps AirSewa and DGCA assess the issue accurately

What Complaints Does AirSewa Accept?

Procedure to file a Complaint

Step 1: First, Create an account or Log in.

• Go to the Official Air Sewa Website . Click on Hi Guest to Sign Up or Log In.
  

  

• Go to the Sign Up Option, enter your details, and create a password to complete registration
  

  

Step 2: Log in to the portal and file a complaint

• Go to the Sign in Option, Enter your details, and password to login
  

  

• Go to the Grievance Option, select the appropriate category, and click Next.
  

  

Step 3: Enter Travel Details and Submit

• You will be redirected to the Traveller and Travel Details section. Enter your journey details (PNR, date, airline, flight number), upload supporting documents, describe the incident clearly, and submit.
  

  

• Airlines are expected to respond within 30 days of an AirSewa complaint being filed. You can track the status of your complaint at any time using your Grievance Reference Number on the portal or app.

Step 4: Escalation - If Unresolved After 30 Days

• If your complaint is not resolved via AirSewa within 30 days, then you can escalate by lodging a complaint online through the Centralized Public Grievance Redress And Monitoring System (CPGRAMS) Portal .

Summary

• First contact the airline directly and keep written records.
• Sign up or log in on the AirSewa portal or app.
• Go to the Grievance section and select the complaint category.
• Enter your travel details (airline, flight number, PNR, date).
• Upload supporting documents and describe the issue clearly.
• Submit the complaint and note your Grievance Reference Number for tracking.
• If unresolved after 30 days, escalate via CPGRAMS to MoCA/DGCA.