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Ethiopian Airlines Customer Care No. 000 8000 401 687

Updated on Thursday, 27 August 2026 - 2:43pm
Organization: 
Toll free Number(s): 
  • 000 8000 401 687 (For Customer Support)
Website: 
Official Website
iOS App: 
Ethiopian Airlines
Android App: 
Ethiopian Airlines

IVRS Menu:

Please select your preferred language.

  • Press 1: If you are business class customer or gold member.
    • Press 1: For flight information.
    • Press 2: For reservation and ticketing.
    • Press 3: For cargo services.
    • Press 4: For baggage services.
    • Press 5: For hotel or tour package services.
  • Press 2: If you are travelling in economy.
    • Press 1: For flight information.
    • Press 2: For reservation and ticketing.
    • Press 3: For cargo services.
    • Press 4: For baggage services.
    • Press 5: For hotel or tour package services.

Important Links

Lost, Damaged and Delayed Baggage

  • For any query/compaint related to lost / damaged / delayed baggage, you can contact baggage service desk at the destination airport before leaving the arrival hall.
  • For delayed baggage, you can report it online by filling out this Form .
  • You can report a lost item by filling out the Online Form .
  • For more information, please read .

Cancellation And Refund

  • For any cancellation or refund-related query, contact the customer support team.
  • You can cancel your flight online up to 24 hours before departure with a cancellation fee.
  • You can request a refund by filling out the Refund Request Form .
  • Credit card refunds usually take 4-5 days to reflect in the account.

India Regional Offices Contact Details

Sr No. Office Contact No. Email Address
1 Ticket Office - Mumbai 000 8000 401 687, 022-68460904, 022-68460902 (Accounts), 022-68460903 (Sales), 022-68460901 (Admin) bomres [at] ethiopianairlines [dot] com 104 Windfall, Sahar Plaza Complex, Andheri Kurla Road, Chakala, Andheri East, Mumbai 400059
2 Mumbai Airport Office 022-66859410, 022-66859411, 9920293931 bomapt [at] ethiopianairlines [dot] com E8 - 3060 Level 3, Chhatrapati Shivaji International Airport, New Terminal 2B, Sahar Road, Andheri East, Mumbai 400099
3 Mumbai Cargo Office 022-69102700, 022-69102701, 022-69102702 bomcgo [at] ethiopianairlines [dot] com New Heavy Import Warehouse, 2nd Floor, Sahar Cargo Complex, Sahar, Andheri East, Mumbai 400099
4 Delhi Airport Office 011-49638656, 011-49638657, 011-49638658, 9811412414 (Duty Manager),
Cargo: 011-25653739, 011-25653740
Fax No.: 011-49638656		 delapt [at] ethiopianairlines [dot] com , delcgo [at] ethiopianairlines [dot] com Room No-7, Ground Level-IV, Terminal III, IGI Airport, New Delhi 110037
5 Benzy Holidays Pvt Ltd - Ahmedabad 079-26403525, 079-26403525, 8200018157, 9428037293, 8097447337 accounts [dot] amd [at] benzyethiopian [dot] com , sales [at] benzyethiopian [dot] com , gm [at] benzyethiopian [dot] com 101 Crystal Arcade, Nr BSNL Telephone Exchange, C. G. Road, Navrangpura, Ahmedabad 380006
6 Leonard Travels Pvt Ltd - Pune 020-41227999, 9325066588 (Reservation), 9860401352, 9860401352 info [at] leonardtravels [dot] com , et [at] leonardtravels [dot] com , kajal [at] leonardtravels [dot] com , karann [dot] b [at] leonardtravels [dot] com Tej House, 1st Floor, 5 Mahatma Gandhi Road, Pune 411001
7 Sharaf Cargo Pvt Ltd - Ahmedabad (Cargo) 079-66226608 (Sales Manager), 079-66226623 (Sales Executive), 9898060627, 8347471502, 9870018368 panchal [at] in [dot] sharafcargo [dot] com , yogiraj [dot] barot [at] in [dot] sharafcargo [dot] com , venkatesh [dot] iyer [at] in [dot] sharafcargo [dot] com 2nd Floor, ACME Center, Opp. Vadial House, Near Mithakali Six Road, Navrangpura, Ahmedabad 380009, Gujarat, India
For more information, please read .

India Area Manager

Sr No. Location Name Designation Contact No. Email
1 Delhi Sara Gulelat Manager Airport Service 9953976811 sarag [at] ethiopianairlines [dot] com
2 Mumbai Selamawit Teshome Manager Airport Service 022-66859410, 022-66859411 selamawitts [at] ethiopianairlines [dot] com
3 Bangalore Kefelegn Teshome Traffic & Sales Manager 7204044366 kefelegnt [at] ethiopianairlines [dot] com
4 Delhi Mekbib Kebede (Mr) Traffic & Sales Manager 011-40785200 mekbibk [at] ethiopianairlines [dot] com
5 Chennai Aemro Beyene Traffic & Sales Mgr 7708827952 aemrob [at] ethiopianairlines [dot] com
6 Mumbai Bethelhem Dibaba Area Manager 022-68460901 bethelhemd [at] ethiopianairlines [dot] com
7 Hyderabad Senait Nigussie Traffic & Sales Manager 040-66612966 senaitn [at] ethiopianairlines [dot] com

STIC Travel Group

Sr No. Location Contact No. Email Address
(STIC GSA Services Pvt. Ltd.)
1 Delhi 011-40785200 (9am-5:30pm), 9811139111 9910061099, 8510969300 mekbibk [at] ethiopianairlines [dot] com , sandeep [dot] meena [at] sticgroup [dot] com , etreservation [dot] del [at] sticgroup [dot] com , kalpana [dot] ganju [at] sticgroup [dot] com OSE Commercial Block, Hotel Aloft, Ground Floor, Asset No. 5B, Gate No-3, Aerocity, Hospitality District, Near IGI Airport, New Delhi 110037
2 Hyderabad 040-45304461, 040-45304462, 9618018787, 9701477756, 8142112373 senaitn [at] ethiopianairlines [dot] com , mohammad [dot] rehan [at] sticgroup [dot] com , etreservation [dot] hyd [at] sticgroup [dot] com 6-3-249/3, 4th Floor, Office E, Abhinandan Towers, Road No. 1, Banjara Hills, Hyderabad, Telangana 500034
3 Bengaluru 080-43587950, 7204044366, 9945013495, 9986019105 etreservation [dot] blr [at] sticgroup [dot] com , kefelegnt [at] ethiopianairlines [dot] com , talath [dot] nasreen [at] sticgroup [dot] com , sajitha [dot] menon [at] sticgroup [dot] com Unit No.001, Consulate-1, No.1, Richmond Road, Bengaluru 560025
4 Kolkata 033-22892991, 8981064879 etreservation [dot] ccu [at] sticgroup [dot] com , biplab [dot] chatterjee [at] sticgroup [dot] com “Gooptu Villa”, 6/1A, First Floor, Middleton Street, Kolkata 700071
5 Chennai 044-48159907, 044-48159908, 044-48159909, 7708827952, 9840065532, 9884461443 etreservation [dot] maa [at] sticgroup [dot] com , aemrob [at] ethiopianairlines [dot] com , philip [dot] thomas [at] sticgroup [dot] com , manzoor [dot] illahi [at] sticgroup [dot] com Unit No.4 & 5, 1st Floor, No.1A, Jhaver Plaza, Mahatma Gandhi Road, Nungambakkam, Chennai 600034
6 Kerala 0124-4595300, 9746567345, 9886428326, 9811820350 info [at] sticgroup [dot] com , sabu [dot] joseph [at] sticgroup [dot] com , anju [dot] wariah [at] sticgroup [dot] com , sobha [at] sticgroup [dot] com STIC Travel Group, 2nd Floor, Tower C, Cyber Greens, DLF Phase III, Gurgaon, Haryana 122002

Global Contact Support Details

Sr No. Country Contact No.
1 Angola +244933028755
2 Argentina +54 11 5168 6142
3 Australia +611800531790
4 Austria +43 720 229149
5 Belgium +32 78 25 92 42
6 Benin +2290162500979
7 Botswana +267 8007861007
8 Brazil +55 19 4560 0377
9 Burkina Faso 22625300981
10 Canada +1 613-701-6473
11 China +86 4008-071-787
12 Denmark 453 515-0723
13 Egypt +20 800 000 9632
14 Estonia +372 8807941
15 Ethiopia +251 11 617 9900
16 Finland +358 9 42454705
17 France +33 9 74 59 55 53
18 Germany +498000006062
19 Ghana +233 24 242 6303
20 Greece +30 211 198 25 03
21 Guinea +224 660 71 03 28
22 Hong Kong +852 3008 3642
23 Indonesia +62 780 33218406
24 Ireland +35319640402
25 Israel +97233726991
26 Japan +81 3 6804 5747
27 Kenya +254 20 3892349
28 Kuwait +965 9476 7191
29 Lithuania +370 5 214 1606
30 Malaysia +60162991696
31 Mali +223 44 96 00 33
32 Netherlands +31 85 001 3798
33 New Zealand +64 4 887 1261
34 Nigeria +2342013448660
35 Norway +4780073634
36 Pakistan +922137189401
37 Philippines +63 1 800 1322 0154
38 Poland +48 22 263 03 89
39 Portugal +351 800 832 061
40 Puerto Rico +1 787 339 2238
41 Qatar +974800101342
42 Russia +7 (495) 937-59-45
43 Saudi Arabia 8008500286
44 Seychelles +251 116 179 900
45 Singapore +65 3129 2255
46 South Africa +27 87 551 8262
47 South Korea 0030-8321-0197
48 Spain +34 518 89 99 48
49 Sweden +46105517457
50 Switzerland +41 800 563 726
51 Thailand +66 2 508 8794
52 Turkey +90 850 390 7409 (National)
53 Uganda +256 800 281015
54 United Arab Emirates +971 800 0320372
55 United Kingdom +44 175 396 7980
56 United States, California 1‑800-445-2733
57 United States, Florida 1‑800-445-2733
58 United States, Oregon 1‑800-445-2733
59 Vietnam +842844582330
For more information about Global Area Manager, please visit .

Cargo / Charter Contact Details

Contact No.: +251 115 17 4520, +251 115 17 4524, +251 115 17 4525
Email: cargosales [at] ethiopianairlines [dot] com
For Cargo Worldwide Offices
For Charter flights you can fill Charter Request Form .

Social Sites

Comments

Thu, 02/07/2026 - 10:01pm — Dhara Vyas (not verified)

I have lost a baggage

I have lost a baggage