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Centralized Pension Grievances Redressal System (CPENGRAMS) No.
Updated on Thursday, 13 August 2026 - 4:34pm
Email
Organization:
Ministry of Personnel, Public Grievances and Pensions Toll free Number(s):
- 1800 11 1960 (For Contact Support)
Website:
Official Website - care [dot] dppw [at] nic [dot] in (For General Support)
Important Link
How to Lodge Complaint Online?
Note: To start with the procedure, you need to be ready with the Essential Documents & Details Required
| Sr. No. | Category | Required Information/Documents | Purpose |
|---|---|---|---|
| 1 | Personal Details | Full Name, Email ID, Mobile Number | For registration and communication |
| 2 | Pension Information | PPO number, type of pensioner (Central Govt., Defence, etc.), date of retirement, department/ministry/office name | To identify pensioner and pension account |
| 3 | Identity Proof | Voter ID / PAN Card / Driving License / Aadhaar | Confirms pensioner's identity |
| 4 | Address Proof | Utility bill / Aadhaar / Driving License / other valid proof | Verifies residential address |
| 5 | Bank Details | Account number, IFSC code, branch name | Ensures correct pension disbursement linkage |
| 6 | Supporting Documents | Pension Slip, Sanction orders, Correspondence with Department (PDF format) | Provides evidence for grievance |
| 7 | Complaint Description | Clear Summary of Grievance, Issue faced, and resolution sought | Helps CPENGRAMS assess and resolve the issue |
Procedure
Step 1: Go to Official Website
- Visit the Official Website and click on "Lodge Your Grievance" .
To Expand Image - Select your Pensioner Type by choosing the appropriate option. Once selected, click on 'Continue' to proceed.
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Step 2: Fill the Grievance Registration Form
- Fill the Grievance Registration Form :
- Provide the following mandatory information: Ministry/Department from which Retired, Office/Organisation from which retired/retiring, Grievance Pertains To, Grievance Category etc
- Enter Personal and Pension Details: Email ID, Residential Address, Country, State, District, PIN Code, Mobile Number, Type of Pension, Bank Name, Pensioner's Bank Account Number, Bank IFSC Code.
- Provide Grievance Details: Enter the detailed description of the grievance.
- Upload supporting documents (PDF or other permitted formats), if any
- Submit the Grievance
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- Enter the OTP received on the applicant registered mobile number to authenticate the submission.
To Expand Image - A Grievance Registration Number will be sent to the registered mobile number, save this number carefully for future reference.
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Step 3: Send Reminder/Clarification
- Click on " Send Reminder/Clarification ". Use this option if your grievance response has been delayed.
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Step 4: Check Your Grievance/Appeal Status
- Click on "View Grievance/Appeal Status". Use this option to check the current status and pendency level of your grievance.
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Step 5: If your query is still not resolved
- If you are not satisfied with the resolution provided, then you can file an Appeal by Click on "Appeal" Option.
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Officers Contact Details
| Sr. No. | Designation | Contact Detail |
|---|---|---|
| 1 | Under Secretary CPENGRAMS | 011-24644632 |
| 2 | Under Secretary , Government of India | 011-23310106, deepakgupta1 [at] prasarbharati [dot] gov [dot] in |
Address
Department of Pension & Pensioners' Welfare,
Loknayak Bhawan, A Wing, 3rd Floor
New Delhi - 110 003
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