Email

• customercareindia [at] maybank [dot] co [dot] id (For General Support)

Grievance Redressal

Level 1:

• For any complaint you can contact at the details given below:
  Contact No.: 022-67303400
  Email: customercareindia [at] maybank [dot] co [dot] id
  Address: Maybank Indonesia Tbk, One World Centre,
  Tower 2B, 702, 7^th Floor, Lower Parel (W), Mumbai 400 013

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the Nodal Officer at the details given below:
  Contact No.: 022-67303400
  Email: rsanghvi [at] maybank [dot] co [dot] id

Level 3:

• If your complaint is still not resolved within 30 days you can also lodge your complaint online through Address Of Area Of Operation Ombudsman at the details given below:
  Contact No.: 022-23001483
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Reserve Bank of India, 4^th Floor,
  RBI Byculla Office Building, Opp. Mumbai Central Railway Station,
  Byculla, Mumbai-400 008

Address

Maybank Indonesia (MBI) Bank India,
PT Bank Maybank Indonesia Tbk, One World Centre,
Tower 2B, 702, 7^th Floor, Lower Parel (W), Mumbai 400 013
Email: averma [at] maybank [dot] co [dot] id
IFSC Code: IBBK0000001
Swift Code: IBBKINBBXXX