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IIFL Samasta Finance Customer Care No. 1800 120 8868

Updated on Monday, 18 May 2026 - 5:14pm
Organization: 
Toll free Number(s): 
  • 1800 120 8868 (For Contact Support, Mon- Fri, 9:30am-5:30pm)
Website: 
Official Website

IVRS Menu: 1800 120 8868

  • Press 1: For staff behaivour related
  • Press 2: For recovery or commission related
  • Press 3: For repayment related
  • Press 4: For insurance related
  • Press 5: For disbursment related
  • Press 6: For credit bureau reports related
  • Press 7: For others

Email

  • customer [dot] care [at] iiflsamasta [dot] com (For Customer Care)

Important Link

For Complaint

Level 1:

  • For any query/complaint you can contact at 18001208868 (Mon- Fri, 9:30am-5:30pm) or mail at customer [dot] care [at] iiflsamasta [dot] com .

Level 2:

  • If your query is not resolved, then you can contact the State Nodal Officers details are given below:
    Sr No. State Email
    1 Andhra Pradesh nodalofficer [dot] ap [at] iiflsamasta [dot] com
    2 Arunachal Pradesh nodalofficer [dot] ar [at] iiflsamasta [dot] com
    3 Assam nodalofficer [dot] as [at] iiflsamasta [dot] com
    4 Bihar nodalofficer [dot] bh [at] iiflsamasta [dot] com
    5 Chhattisgarh nodalofficer [dot] ch [at] iiflsamasta [dot] com
    6 Goa nodalofficer [dot] ga [at] iiflsamasta [dot] com
    7 Gujarat nodalofficer [dot] gj [at] iiflsamasta [dot] com
    8 Haryana nodalofficer [dot] hr [at] iiflsamasta [dot] com
    9 Jharkhand nodalofficer [dot] jh [at] iiflsamasta [dot] com
    10 Karnataka nodalofficer [dot] ka [at] iiflsamasta [dot] com
    11 Kerala nodalofficer [dot] kl [at] iiflsamasta [dot] com
    12 Madhya Pradesh nodalofficer [dot] mp [at] iiflsamasta [dot] com
    13 Maharashtra nodalofficer [dot] mh [at] iiflsamasta [dot] com
    14 Odisha nodalofficer [dot] od [at] iiflsamasta [dot] com
    15 Puducherry nodalofficer [dot] py [at] iiflsamasta [dot] com
    16 Punjab nodalofficer [dot] pb [at] iiflsamasta [dot] com
    17 Rajasthan nodalofficer [dot] rj [at] iiflsamasta [dot] com
    18 Tamil Nadu nodalofficer [dot] tn [at] iiflsamasta [dot] com
    19 Telangana nodalofficer [dot] ts [at] iiflsamasta [dot] com
    20 Tripura nodalofficer [dot] tr [at] iiflsamasta [dot] com
    21 Uttar Pradesh nodalofficer [dot] up [at] iiflsamasta [dot] com
    22 West Bengal nodalofficer [dot] wb [at] iiflsamasta [dot] com

Level 3:

  • If your query is not resolved, then you can contact at the Principal Nodal Officer at the details is given below:
    Contact No.: 080-42913591, 8792913128
    Email: nodalofficer [dot] cgrm [at] iiflsamasta [dot] com
    Address: IIFL Samasta Finance Limited
    #73, 2nd floor, Lalbagh road,
    next to KIA motors
    Bangalore-560027 Karnataka.

Level 4:

  • If your query isn't resolved within 15 working days, then you can contact at the Microfinance Industry Network (MFIN) by calling at 18001021080 or mailing at customercomplaint [at] mfinindia [dot] org .

Level 5:

  • If your query is still not resolved within 30 days or you're not statisfied with the resolution given above, then you can contact the RBI Complaint Management System (CMS) Portal at:
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralized Receipt and Processing Centre (CRPC)
    Reserve Bank of India, Central Vista,
    Sector 17, Chandigarh - 160 017

Registered Office

IIFL Samasta Finance Limited,
110/3, Lalbagh Main Road, Krishnappa
Layout, Bengaluru 560027, Karnataka, India.
Contact No.: 080-42913500

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