Important Link

• Frequently Asked Questions

Grievance Redressal

Level 1

• For any query/complaint, you can contact to the head of department at the details mentioned below:
  

  Sr No.	Service	Designation	Contact No.	Email
  1	Trade Finance	Assistant Vice President	044-39519902, 044-39519908, 044-39519909, 044-39519910	tradechn [at] boc [dot] lk
  2	Loans and Advances	Senior Vice President	044-39519919, 044-39519918, 044-39519917	ramanujam [at] boc [dot] lk
  3	Deposits, funds transfers (RTGS/NEFT/ ECS etc)	Junior Executive Officer Grade-III	044-39519907, 044-39519905, 044-39519906	opschn [at] boc [dot] lk

Level 2

• If your query is not resolved, then you may also approach to the officers at the details given below:
  

  Sr No.	Designation	Contact No.	Email
  Fax No.: 044-39519900 (Same For All)
  1	Deputy Manager	044-39519901, 9176044644	dmchennai [at] boc [dot] lk
  2	Country Manager	044-39519913, 9444047483	agmcb [at] boc [dot] lk

Level 3

• If you are still not satisfied with the resolution given at the above levels, then you also contact to the Banking ombudsman at the details given below:
  Contact No.: 14448
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre,
  RBI, Chandigarh
• You can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address And Area of Operation of RBI Ombudsman .

NEFT/ RTGS Customer Facilitation Centres

Officers Contact Details

Address

Bank of Ceylon,
No. 20/21, Casa Major Road, New
No. 02 (Old No. 11), Zerat Garden,
2^nd Lane, Egmore, Chennai 600008.

Social Sites

• Facebook
• Twitter
• Instagram
• YouTube
• Linkedin