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Shivalik Small Finance Bank Contact No. 1800 202 5333

Updated on Wednesday, 22 October 2025 - 10:04am
Organization: 
Toll free Number(s): 
  • 1800 202 5333 (For Customer Care)
Website: 
Official Website
iOS App: 
mshiFFt
Android App: 
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IVRS Menu:

Select your preferred language.

  • Press 9: To talk to a phone banking officer

Email

  • customercare [at] shivalikbank [dot] com (For Customer Support)

Important Links

SMS Services

Send a SMS "UNHAPPY" to 9266680802 from your registered mobile number.

Sr No. Service Keyword
1 Register your account REG<space>12 Digit Account Number
2 De-register your account DEREG<space>12 Digit Account Number
3 Check your account balance BAL<space>12 Digit Account Number
4 Stop a Cheque CHQSTOP<space>12 Digit Account Number<space>Cheque Number
5 Activate Internet and Mobile Banking DIGIACT<space>Y
6 Know your CIF number MYCUST<space>Y
7 Register Email ID with a single CIF mapped to particular mobile number EMAIL<space>Email ID
8 Register Email ID with a particular CIF (in case same mobile number is linked with multiple CIFs) EMAIL<space>CIF ID<space>Email ID
9 Do Re-KYC REKYC<space>CIF ID

Grievance Redressal

Level 1

  • For any query/complaint, you can contact at 18002025333 or mail at customercare [at] shivalikbank [dot] com or you can also fill this Complaint Form .
  • To Report an unauthorized transaction you can also fill this Form .
  • You can also visit to your nearest Branch Location .

Level 2

  • If your query is not resolved within 7 days, then you can contact to the nodal officer details mentioned below:
    Contact No.: 0120-4060011
    Email: grievance [at] shivalikbank [dot] com
  • You can aslo contact to the regional nodal officers details given below:
    Sr. No. Region Nodal Officer Name Contact No. Email Address (Shivalik Small Finance Bank Ltd.)
    1 Lucknow (Alambagh, Vikas Nagar,
    Gomti Nagar)    		 Abhishek Tiwari 7753059740 atiwari [at] shivalikbank [dot] com 565-KA/68, Amrudhi Bagh, Sringar Nagar, Alambagh, Lucknow 226005 (U.P.)
    2 Meerut (Meerut, Meerut-delhi road, Muzzafarnagar,
    Khatuali, Hapur, Mawana, Sardhana)    		 Anurag Jain 8171055554 anurag [dot] jain [at] shivalikbank [dot] com Hakikat Nagar, Saharanpur -247001 (U.P)
    3 NCR
    (Delhi, Indirapuram, Noida-18,45,135,
    Ghaziabad, Gandhi Nagar, Gurgaon)    		 Ritu Sharma 9999981078 ritu [dot] sharma [at] shivalikbank [dot] com B-9, Ground Floor,
    Noida Sector 18, Noida- 201301 (U.P.
    4 Madhya Pradesh (Dhar, Indore, Khargone, Dewas, Ujjain, Bhopal) Ashish Goswami 9893595943 ashish [dot] goswami [at] shivalikbank [dot] com 6, Jagjivan Ram Nagar, Main Road, Patnipura
    Chowk, Indore-452011 (M.P.)
    5 Uttarakhand (Dehradun, Haridwar, Roorkee) Gaurav Delori 8685005000 gdelori [at] shivalikbank [dot] com Model Town, Yamuna Nagar -135001 (Haryana)
    6 Saharanpur -1 (Ansari Road, Hakikat Nagar, Chilkana Road, Sharda Nagar, Madho Nagar and
    Nagal)    		 Aman Vats 8299546451 avats [at] shivalikbank [dot] com Ansari Road, Saharanpur -247001 (U.P)
    7 Saharanpur-2 (Gangoh, Deoband, Ambheta, Nanauta, Rampur and Shamli) Gaurav Kumar Rastogi 8936923109 gaurav [dot] rastogi [at] shivalikbank [dot] com Gangoh, Saharanpur -247341  (U.P)
    8 Haryana (Yamuna Nagar, Ambala, Karnal, Sarsawa) Gaurav Delori 8685005000 gdelori [at] shivalikbank [dot] com Model Town, Yamuna Nagar -135001 (Haryana)
    9 Pune, Thane and Surat Vishal Krishnappa Vernekar 9886085885 bh [dot] ka [at] shivalikbank [dot] com Upper Ground Floor, Plot
    No.802,12th Cross Road, 27th Main Road, Sectior-1, HSR Layout, Bangalore -560102
    10 Bangalore, Tamil Nadu and Telangana Vishal Krishnappa Vernekar 9886085885 bh [dot] ka [at] shivalikbank [dot] com Upper Ground Floor, Plot
    No.802, 12th Cross Road, 27th Main Road, Sectior-1, HSR Layout, Bangalore -560102

Level 3

  • If your query is still not resolved, then you may also approach to the nodal officer details mentioned below:
    Contact No.: 0120-4060012
    Email: pno [at] shivalikbank [dot] com

Level 4

  • If you are not satisfied with the resolution given, then you can contact on the details mentioned below:
    Contact No.: 14448
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC) ,
    Reserve Bank of India 4th floor, Sector 17, Chandigarh - 160017
  • You can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address And Area of Operation of RBI Ombudsman .

Download Forms

Offices Address

Sr No. Office Address (Shivalik Small Finance Bank Ltd.)
1 Registered Office 501, Salcon Aurum, Jasola District Centre,
New Delhi - 110025
2 Head Office 2nd Floor, Add India Tower Plot No. A-6A,
Sector-125 Noida , U.P. -201303

Fax No.: 0120-4060000

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