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Shivalik Small Finance Bank Contact No. 1800 202 5333

Updated on Wednesday, 25 March 2026 - 12:57pm
Organization: 
Toll free Number(s): 
  • 1800 202 5333 (For Customer Care)
Website: 
Official Website
iOS App: 
mshiFFt
Android App: 
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IVRS Menu:

Select your preferred language.

  • Press 9: To talk to a phone banking officer

Email

  • customercare [at] shivalik [dot] bank [dot] in (For Customer Support)

Important Links

SMS Services

Send a SMS "UNHAPPY" to 9266680802 from your registered mobile number.

Sr No. Service Keyword
1 Register your account REG<space>12 Digit Account Number
2 De-register your account DEREG<space>12 Digit Account Number
3 Check your account balance BAL<space>12 Digit Account Number
4 Stop a Cheque CHQSTOP<space>12 Digit Account Number<space>Cheque Number
5 Activate Internet and Mobile Banking DIGIACT<space>Y
6 Know your CIF number MYCUST<space>Y
7 Register Email ID with a single CIF mapped to particular mobile number EMAIL<space>Email ID
8 Register Email ID with a particular CIF (in case same mobile number is linked with multiple CIFs) EMAIL<space>CIF ID<space>Email ID
9 Do Re-KYC REKYC<space>CIF ID

RTGS / NEFT Customer Facilitation

Contact No.: 0132-3536494
Email: rtgs [at] shivalikbank [dot] com

Grievance Redressal

Level 1

  • For any query/complaint, you can contact at 18002025333 or mail at customercare [at] shivalik [dot] bank [dot] in or you can also fill this Complaint Form .
  • To Report an unauthorized transaction you can also fill this Form .
  • You can also visit to your nearest Branch Location .

Level 2

  • If your query is not resolved within 7 days, then you can contact to the nodal officer details mentioned below:
    Contact No.: 0120-4060011
    Email: grievance [at] shivalik [dot] bank [dot] in .
  • You can aslo contact to the regional nodal officers details given below:
    Sr. No. Region / Areas Covered Nodal Officer Name Contact No. Email Address
    (Shivalik Small Finance Bank Ltd.)
    1 Lucknow (Alambagh, Vikas Nagar, Gomti Nagar) Abhishek Tiwari 7753059740 atiwari [at] shivalikbank [dot] com 565-KA/68, Amrudhi Bagh, Sringar Nagar, Alambagh, Lucknow - 226005 (U.P.)
    2 Meerut (Meerut, Meerut-Delhi Road, Muzaffarnagar, Khatauli, Hapur, Mawana, Sardhana) Anurag Jain 8171055554 anurag [dot] jain [at] shivalikbank [dot] com C-2/6, Naisadak, Shastri Nagar, Garh Road, Meerut - 250001 (U.P.)
    3 NCR (Delhi, Indirapuram, Noida-18/45/135, Ghaziabad, Gandhi Nagar, Gurgaon) Ashish Bhatt 8130798445 abhatt [at] shivalikbank [dot] com SDA-8, Sector-45, Noida, Gautam Buddha Nagar - 201303 (U.P.)
    4 Madhya Pradesh (Dhar, Indore, Khargone, Dewas, Ujjain, Bhopal) Ashish Goswami 9893595943 ashish [dot] goswami [at] shivalikbank [dot] com 6, Jagjivan Ram Nagar, Main Road, Patnipura Chowk, Indore - 452011 (M.P.)
    5 Uttarakhand (Dehradun, Haridwar, Roorkee) Gaurav Delori 8685005000 gdelori [at] shivalikbank [dot] com Model Town, Yamunanagar - 135001 (Haryana)
    6 Saharanpur-1 (Ansari Road, Hakikat Nagar, Chilkana Road, Sharda Nagar, Madho Nagar, Nagal) Aman Vats 8299546451 avats [at] shivalikbank [dot] com Ansari Road, Saharanpur - 247001 (U.P.)
    7 Saharanpur-2 (Gangoh, Deoband, Ambheta, Nanauta, Rampur, Shamli) Gaurav Kumar Rastogi 8936923109 gaurav [dot] rastogi [at] shivalikbank [dot] com Gangoh, Saharanpur - 247341 (U.P.)
    8 Haryana (Yamuna Nagar, Ambala, Karnal, Sarsawa) Gaurav Delori 8685005000 gdelori [at] shivalikbank [dot] com Model Town, Yamunanagar - 135001 (Haryana)
    9 Pune, Thane & Surat Nandkishore Laxman Shinde 9619000733 nandkishore [dot] shinde [at] shivalikbank [dot] com Shop No. G-119, Ground Floor, Highland Corporate Centre, Majiwada, Thane West, Mumbai - 400601 (Maharashtra)
    10 Bangalore, Tamil Nadu & Telangana Vishal Krishnappa Vernekar 9886085885 bh [dot] ka [at] shivalikbank [dot] com Upper Ground Floor, Plot No. 802, 12th Cross Road, 27th Main Road, Sector-1, HSR Layout, Bangalore - 560102

Level 3

  • If your query is not resolved within 7 days, then you can contact to the nodal officer details mentioned below:
    Contact No.: 0120-4060012
    Email: pno [at] shivalik [dot] bank [dot] in

Level 4

  • If your query is not resolved within 30 days, then you can contact to the details mentioned below:
    Contact No.: 14448
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC) ,
    Reserve Bank of India 4th floor, Sector 17, Chandigarh - 160017
  • You can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address And Area of Operation of RBI Ombudsman .

Download Forms

Offices Address

Sr No. Office Address (Shivalik Small Finance Bank Ltd.)
1 Registered Office 501, Salcon Aurum, Jasola District Centre,
New Delhi - 110025
2 Head Office 2nd Floor, Add India Tower Plot No. A-6A,
Sector-125 Noida , U.P. -201303

Fax No.: 0120-4060000

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