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support [at] eduvanz [dot] com (Queries/Activate NACH)

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Grievance Redressal

Level 1:

In case of any query/grievance, the Customer may contact the respective branch/office team,by
Phone no.: 022-49733624 / 022-49733674

Level 2:

In case the Customer is not satisfied with the resolution/respond provided by the
branch team/s in due course, then such Customer may contact Customer Response Team,

Person in charge : Sarmisstha Hebbar
Address: B/202, Times Square Building,
Opp. Mittal Industrial Estate,
Andheri Kurla Road, Andheri East,
Mumbai - 400 059
Email: sarmisstha [dot] hebbar [at] eduvanz [dot] com
Phone no: 022-41791755 / 08591455383
(These numbers will be in service from 9am-7pm
on a daily basis except on Sunday and public holidays.)

Level 3:

In case the Customer is not satisfied with the resolution/respond provided by Customer Response Team,
then the Customer may further contact Grievance Redressal Officer

Name of the Grievance Redressal Officer: Harshvardhan Khangarot
Address: B/202, Times Square Building,
Opp. Mittal Industrial Estate,
Andheri Kurla Road, Andheri East,
Mumbai - 400 059
Email: harshvardhan [dot] khangarot [at] eduvanz [dot] com
Phone no: 022-41791756 / 093-26456345
(These 2 numbers will be in service from 9am-7pm
on a daily basis except on Sunday and public holidays.)

Level 4:

If the compliant/query/grievance is not redressed within a period of 1 (one) month or if the Customer is still not
satisfied with the response received from the Grievance Redressal Officer,
the complainant/Customer may appeal to the Officer-in-Charge of the Regional office,
of the Department of Non-Banking Supervision (DNBS) of the RBI.

DNBS Officer-in-Charge Mumbai Regional Office
Address: Mumbai Regional Office,
Opposite Mumbai Central Station, Near
Maratha Mandir Cinema, Byculla,
Mumbai 400 008.
Email: bomumbai [at] rbi [dot] org [dot] in
Phone: 022-24931214

NBFCs - Address and Area of Operation of the Ombudsman

Head Office

B/202, Times Square Building,
Opp. Mittal Industrial Estate,
Andheri Kurla Road, Andheri East,
Mumbai - 400 059

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