Follow us on: 
Firstcry Customer Care No.
Updated on Thursday, 23 April 2026 - 10:55am
Email
Organization:
First Cry
Website:
Official Website
Android App:
FirstCry India - Baby & Kids - customercare [at] firstcry [dot] com (For Customer Support, Mon-Sun, 9am-6pm)
Important Links
Return and Refund
- For any query regarding Return and Refund you can mail at customercare [at] firstcry [dot] com .
- You can request for return within 7 days from the date of delivery.
- Refund will be initiated after the product is received at the warehouse and quality is checked.
- For more information, please read .
Office Addresses
| Sr No. | Office | Address |
|---|---|---|
| 1 | Customer Care | Digital Age Retail Private Limited Rajashree Business Park, 3rd Floor, Survey No. 338 Next to Sohrabh Hall, Tadiwala Road Pune - 411001, Maharashtra |
| 2 | Head Office | Rajashree Business Park, Plot No 114, Survey No 338,
Tadiwala Road, Nr. Sohrab Hall, Pune-411001.
Contact No.: 8609526702 |
Comments
Dear Sir/Madam, My name is
Dear Sir/Madam,
My name is Rajendra Singh Bhati, and I am a resident of Jodhpur, Rajasthan.
I was working with Babyhug (FirstCry) under the distributor NS Traders, Soorsagar, Jodhpur, under Mr. Vipin Bhati and Rajasthan Sales Officer Mr. Kishan Kumar (Udaipur).
I joined on 23 December 2025 and worked sincerely until 22 March 2026 (more than one month). My agreed monthly salary was ₹23,000.
I am writing this email as a formal complaint regarding my unpaid salary.
Despite completing my work honestly, my full salary has not been paid. I was informed by Mr. Kishan Kumar that due to not achieving targets, my salary would be reduced. Initially, I was told I would receive ₹8,000. Later, ₹10,000 was transferred on 17 April 2026 through NS Traders, and an additional ₹5,000 was given by Mr. Vipin Bhati. In total, I have received ₹15,000 instead of the full ₹23,000.
I would like to highlight the following concerns:
- No written agreement or policy was provided at the time of joining regarding salary deduction based on targets.
- I worked honestly and completed my duties during the entire period.
- I was repeatedly forced to request my own salary, which caused mental stress.
- I faced continuous pressure and inappropriate behavior from Mr. Kishan Kumar.
- When I raised the issue of full payment, I was told to accept whatever amount was given, otherwise even that amount could be taken back.
- I have call recordings and WhatsApp chat evidence regarding these discussions, which can be provided if required.
Due to this delay, even my personal financial commitments (loan EMI) have been affected.
I request the company to kindly:
1. Release my remaining pending salary of ₹8,000 immediately (to complete ₹23,000).
2. Investigate this matter seriously.
3. Take strict action against any unfair practices.
4. Ensure such incidents do not happen with other employees.
Please treat this as a final notice. If my pending salary is not cleared within 3 working days, I will be forced to escalate this matter to the Labour Department and take legal action under applicable labour laws.
I hope for your immediate response and resolution.
Sincerely,
Rajendra Singh Bhati
Mobile:
Location: Jodhpur, Rajasthan
my refund
they cheat me , executive not calling me , i returned my parcel, they dont give me return amount and , not give me any coupon for my reordred any item
Regarding refund amount
My order of Play nation premiun baby kick and play piano this is returned but not recieved my refund amount I need to to connect with any firstcry coustomer support with call
Pls take action early
First cry not expected my replacement request
They don't reply fast on replacement and cheat with the coustomer .. take 3/4 days and then say we are trying are best for replacement and refund
Return of item
I am facing same problem in returning the wrong item. They are cheating with customer.
Delayed in delivery
This is so disappointing and mental hareshment my one of the order was supposed to be delivered on 11th September but yet not delivered and today's date is 18th September and latest order was also supposed to be delivered on 18 September but everyday I m getting message that order is out for delivery and by evening message will come it is delayed .. everyday I m raising concern in firstcry app and express delivery company... They will show soo much fake concern regarding customer... No action is taken... This app is day by day becoming worse... You people deserve lots of slang words when u people don't value others time and money...
You absolutely said my story.
You absolutely said my story. This is happening with me and I am totally frustrated.
Refund
"Dear First cry,
I am writing to express my deep concern regarding the delay in receiving the refund. I initiated the refund process on March 20th 2024, and it's now March 28th, yet the amount has not been returned to me. This delay is unacceptable, and I kindly request immediate action to rectify this situation. Failure to do so may compel me to explore further steps to ensure my rights are upheld.
Cash refund
I m not getting refund yet.
Didn't get refund amount yet
I didn't get refund amount yet... and not getting any updates about it
Urgent delivery
Urgent delivery
Fast delivery
I was ordered frock... But size is to short so exchange... That product... Please will i get this product eraly
Incorrect delivery status - product not received
Delivery status incorrectly updated as delivered.
I want my order today only
I want my order today only last date already gone
Sheikh Dawood
Terrible shopping site, i'll never order from this website again.
Reverse pickup
Very poor service.If you have any query
For that no contact number is working.very bad experience this time
Complain
I was ordered a kurta pajama set .deliverd defected product pls exchange my order Okie pls respond
I place an order for 6 items
I place an order for 6 items with the same address in that I received 3. For the Remaining 3 items the person is telling that address not correct.may I know how to proceed with it
Payment regarding
Payment not receive