PFRDA Customer Care No. 1800 110 708

Organization:

PFRDA

Toll free Number(s):

1800 110 708 (PFRDA Information Helpdesk)
1800 110 069 (APY Information desk)

All India Number(s):

011-2651 7503 (Contact Support)
011-2651 7501 (Alternate Contact Support)
011-2651 7097 (Query)

Website:

Official Website

Important Links

Contact Details

Sl. No.	Designation	Name	Direct No.	Ext.	E-mail	Department
1	Chairman	Sh. Hemant G. Contractor	011-26517095	1111	chairman [at] pfrda [dot] org [dot] in
2	WTM-Finance	Sh. R. V. Verma	011-26517096	1222	rvverma [at] pfrda [dot] org [dot] in	Regulation and Supervision of Central Government, State Government, Corporate, POPs, Aggregators, PFMs, Custodian, FSLRC,FSDC, Retirement Adviser, World Bank Project, Board Secretariat
3	WTM-Economics	Sh. (Dr.) Badri Singh Bhandari	011-26517091	1333	badris [dot] bhandari [at] pfrda [dot] org [dot] in	Promotion and Development of Central Govt. and State Govt. Swavalamban, Atal Pension Yojana, Corporates, All Citizen, Work relating to Product Design DEpt, Communication and Media Dept, Financial Literacy & Training Dept, Call Centre, Market Watch and Research, IOPS and Annual Report
4	WTM-Law	Shri Pradeep Chaddah	011-26517504	4444	pradeep [dot] chaddah [at] pfrda [dot] org [dot] in	Admin & HR/ F & A/ Legal/ IT/ Work Related to NPS Trust Regulation and supervision Department, Audit & Inspection Dept
5	Executive Director	Shri Satya Ranjan Prasad	011-26517094	2165	satyarp [at] pfrda [dot] org [dot] in	Regulation and Supervision of CRA,Trustee Bank, Work relating to Exit Dept, PAC Dept, and Grievance Redressal Cell
6	Chief General Manager	Ms. Mamta Rohit	011-26517506	2174	mamta [dot] rohit [at] pfrda [dot] org [dot] in	Promotion and Development of Corporate, All Citizen Communication & Media and Product Design
7	Chief General Manager	Sh. Ananta Gopal Das	011-26517092	2137	ag [dot] das [at] pfrda [dot] org [dot] in	Promotion and Development of Central Govt. & State Governments, Swavalamban, Atal Pension Yojna (APY) and
8	General Manager	Sh. Venkateswarlu Peri	011-26523165	4119	venkateswarlu [dot] peri [at] pfrda [dot] org [dot] in	CRA and Trustee Bank
9	General Manager	Sh. Ashish Kumar	011-26517945	2140	ashish [dot] kumar [at] pfrda [dot] org [dot] in	Central Govt., State Governments., Corporate, POPs
10	GM & Executive Asstt. To Chairman	Ms. Sumeet Kaur Kapoor	011-26524994	2136	sumeet [dot] kapoor [at] pfrda [dot] org [dot] in	PFMs, Custodian, FSLRC/FSDC, Board Secretariat and Chairman Secretariat
11	General Manager	Sh. Rakesh Sharma	011-26524995	2114	rakesh [dot] sharma58 [at] pfrda [dot] org [dot] in	Admin & HR, Finance & Accounts, Legal, RTI, Parliamentary Questions, IT and NPS Trust Department
12	Deputy General Manager	Sh. Rahul Ravindran	-	4104	rahul [dot] ravindran [at] pfrda [dot] org [dot] in	Legal, RTI and Parliamentary Questions
13	Deputy General Manager	Dr. Purnima Sharma	-	2175	purnima [dot] s [at] pfrda [dot] org [dot] in	Atal Pension Yojna, Market Watch & Research, IOPS and Annual
14	Deputy General Manager	Sh. K Mohangandhi	-	2176	k [dot] mohangandhi [at] pfrda [dot] org [dot] in	Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education
15	Deputy General Manager	Sh. Pravesh Kumar	-	3120	pravesh [dot] k [at] pfrda [dot] org [dot] in	Central Govt., State Governments., Corporate, POPs
16	Deputy General Manager	Sh. Vikas Kumar Singh	-	3117	vikas [dot] s [at] pfrda [dot] org [dot] in	CRA and Trustee Bank
17	Deputy General Manager	Ms. Manju Bhalla	-	2175	manju [dot] bhalla [at] pfrda [dot] org [dot] in	Admin & HR and Finance & Accounts
18	Deputy General Manager	Sh. Akhilesh Kumar		3158	akhilesh [dot] kumar [at] pfrda [dot] org [dot] in	Promotion and Development of Corporate, All Citizen Communication & Media and Product Design
19	Manager	Sh. Sachin Joneja	-	3155	sachin [dot] joneja [at] pfrda [dot] org [dot] in	Regulation & Supervision of Central Govt., State Governments., Corporate/ POPs, Aggregators
20	Manager	Dr. Alpana Vats		3155	alpana [dot] vats [at] pfrda [dot] org [dot] in	Market Watch & Research, IOPS and Annual Report
21	Manager	Sh. K R Daulath Ali Khan		2134	daulath [dot] khan [at] pfrda [dot] org [dot] in	Admin and IT
Subscribers Education
22	Manager	Ms. Gurminder Kaur		2138	gurminder [dot] kaur [at] pfrda [dot] org [dot] in	Finance & Accounts
23	Manager	Sh. Sanjeev Kumar Jha	-	3109	sanjeev [dot] j [at] pfrda [dot] org [dot] in	Website Maintainence, IT Stores & Hindi Cell
24	Deputy Manager	Ms. Sonia Singh	-	1121	sonia [dot] singh [at] pfrda [dot] org [dot] in	Chairman Secretariat
25	Deputy Manager	Ms. Priyanka Gupta		3141	priyanka [dot] gupta [at] pfrda [dot] org [dot] in	CRA and Trustee Bank
26	Deputy Manager	Sh. Rupam Nath		3139	rupam [dot] nath [at] pfrda [dot] org [dot] in	Atal Pension Yojna (APY)
27	Deputy Manager	Ms. Jaspreet Kaur Saini		3172	jaspreet [dot] kaur [at] pfrda [dot] org [dot] in	R&S of Central Government, State Government, Corporate/POPs/Aggregators
28	Deputy Manager	Sh. Ismail Salam M	-	3138	ismail [dot] salam [at] pfrda [dot] org [dot] in	Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education
29	Deputy Manager	Sh. Mihir Ashwin Upadhayay	-	3170	mihir [dot] upadhyay [at] pfrda [dot] org [dot] in	Grievance Redressal Cell (GRC) and Exit Department
30	Deputy Manager	Sh. Rajesh Mohan		2152	rajesh [dot] mohan [at] pfrda [dot] org [dot] in	HR
31	Deputy Manager	Sh. Sudhir Singh		3121	sudhir [dot] singh [at] pfrda [dot] org [dot] in	PFs
32	Deputy Manager	Ms. Kavita Singam Xavier		3172	kavita [dot] singam [at] pfrda [dot] org [dot] in	Retirement Adviser
33	Assistant Manager	Ms. Vinita Choudhary		2132	v [dot] choudhary [at] pfrda [dot] org [dot] in	Legal/RTI/ Parliamentary Questions/ NPS Trust Department
34	Assistant Manager	Sh. Ashish Dongare		3143	ashish [dot] dongare [at] pfrda [dot] org [dot] in	Custodian and Board Secretariat
35	Assistant Manager	Sh. Devesh Mittal		3159	devesh [dot] mittal [at] pfrda [dot] org [dot] in	CRA and Trustee Bank
36	Assistant Manager	Sh. Mohit Yadav	-	3143	mohit [dot] yadav [at] pfrda [dot] org [dot] in	FSLRC/FSDC and Board
37	Assistant Manager	Sh. Manoj Kr. Tiwari		3159	manoj [dot] tiwari [at] pfrda [dot] org [dot] in	Central Govt., State Governments., Corporate and
38	Assistant Manager	Ms. Puja Upadhyay	-	3157	puja [dot] tripathi [at] pfrda [dot] org [dot] in	Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education
39	Assistant Manager	Sh. Vishal Singh Rathour		2147	vishal [dot] rathour [at] pfrda [dot] org [dot] in	Finance & Accounts
40	Assistant Manager	Ms. Bhawna Malhotra		2132	bhawna [dot] malhotra [at] pfrda [dot] org [dot] in	Admin & HR
41	Assistant Manager	Sh. Vishal Chourasia		3159	v [dot] chaurasia [at] pfrda [dot] org [dot] in	Central Govt., State Governments., Corporate and
42	Assistant Manager	Sh. Manish Mani		3157	manish [dot] mani [at] pfrda [dot] org [dot] in	Promotion and Development of Central Govt. & State Governments, Swavalamban and Subscribers Education
43	Assistant Manager	Sh. Prodeepto Chatterjee		3143	p [dot] chatterjee [at] pfrda [dot] org [dot] in	Promotion and Development of Corporate, All Citizen Communication & Media and Product Design
44	General Assistant	Sh. D. P. Joshi	-	1121	-	Chairman Secretariat
45	Staff Car Driver	Sh. Bhagwan Prasad	-	1121	-	Chairman Secretariat
Central Public Information Officer (CPIO) And Appellate Authority
1	Chief Executive Officer	Sh. Kamal Kumar Chaudhry	011-26517942	3112	kamal [dot] chaudhry [at] pfrda [dot] org [dot] in	NPS Trust
2	Deputy General Manager	Sh. Sumit Kumar	-	3115	k [dot] sumit [at] pfrda [dot] org [dot] in	NPS Trust
3	Deputy General Manager	Sh. Mono Mohon Gogoi Phukon	-	3156	mono [dot] phukon [at] pfrda [dot] org [dot] in	NPS Trust
4	Deputy General Manager	Sh. Arumugarangarajan P	011-26514032	3118	pa [dot] rangarajan [at] pfrda [dot] org [dot] in	NPS Trust
5	Manager	Sh. Ashish Kumar Bharati		3148	ashish [dot] bharati [at] pfrda [dot] org [dot] in	NPS Trust
6	Deputy Manager	Ms. Kavita Singam Xavier		106	kavita [dot] singam [at] pfrda [dot] org [dot] in	NPS Trust
7	Assistant Manager	Sh. Sajeesh Mathew	-	159	sajeesh [dot] mathew [at] pfrda [dot] org [dot] in	NPS Trust
8	Assistant Manager	Sh. Prithvi Raj Gurjar		103	prthvi [dot] gurjar [at] pfrda [dot] org [dot] in	NPS Trust

Authority Contact Details

Designation	Name	Contact No.	Email
Chairperson	Dr. Deepak Mohanty	011-26517095, 011-45063672	chairman [at] pfrda [dot] org [dot] in, chairmansect [at] pfrda [dot] org [dot] in
Whole-time Member (Finance)	Prof. (Dr.) Manoj Anand	011-47502125	wtm [dot] finance [at] pfrda [dot] org [dot] in

Grievance Redressal

Level 1:

For any query/complaints or grievance, you can registering grievance/complaint by raising a grievance in the
Central Grievance Management System (CGMS) or call toll free no 1800 222 080 or write a letter to:
1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg,
Lower Parel, Mumbai - 400 013
You can also contact the following contacts:
Grievance Redressal Cell Pension Fund Regulatory and Development Authority 1st Floor,
ICADR Building, Plot No 6, Vasant Kunj, Institutional Area, Phase - II, New Delhi - 110070,
Tel no - 011-26897948, 011-26897949
Fax: 011-26897934,
Email: grc [at] pfrda [dot] org [dot] in
Assistant Manager
Ph: 011 26514032
Email: grievances [at] npstrust [dot] org [dot] in
Address: Grievance Redressal Officer (GRO) NPS Trust,
3rd Floor, Chatrapati Shivaji Bhawan, B-14/A, Qutab Institutional
Area, New Delhi - 110016.
Toll free Number
Every grievance shall be disposed off within a period of thirty days.

Level 2:

If the complainant is not satisfied with the redressal of his grievances or if it has not been resolved he may contact
Chief Grievance Redressal Officer (CGRO):
Dy. General Manager
Sh. K R Daulath Ali Khan
Ph: 011-26514032
Email: cgro [at] npstrust [dot] org [dot] in
Address: 3rd Floor, Chatrapati Shivaji Bhawan, B-14/A,
Qutab Institutional Area, New Delhi - 110016

Level 3:

If the complainant is not satisfied with the redressal or his grievance not resolved with in 30 days he may can contact Ombudsman:
Shri Arnab Roy
Pension Fund Regulatory and Development Authority
B-14/A, Chatrapati Shivaji Bhawan,
Qutab Institutional Area, Katwaria Sarai,
New Delhi- 110016
Chhatrapati Shivaji Bhawan,
Landline No. : 011-26517507
Ext : 188
Email: ombudsman [at] pfrda [dot] org [dot] in

NPS National Pension System

NPS Information Desk

Call Centre : 1800 110 708
SMS : NPS to 56677
011-47207700 (Contact Support)
National Pension System Trust
14th Floor, IFCI Tower, 61, Nehru Place , New Delhi - 110019

Exit Procedure from NPS

Withdrawal Procedure

Name	Contact No.	Email	Address
NPS Claim Processing Cell
Contact Person / Persons Ms.Manjiri Salvi / Mr. Dinesh Dalvi	022-24994274 022-24994842 022-249904200 (Board)	npsclaimassist [at] nsdl [dot] co [dot] in	NPS Claim Processing Cell, NSDL e-Governance Infrastructure Limited, 10 th Floor, Times Tower, K amala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 4000013
Second Or Senior Level Contact Person Mr. Mandar Karlekar	022-24994274 022-24994842 022-249904200 (Board)	mandark [at] nsdl [dot] co [dot] in
KFin Technologies Private Limited, NPS Unit
Contact Person / Persons Ms. Rajani Chintalacheruvu	1800 208 1516	withdrawal [dot] nps [at] kfintech [dot] com	NPS Unit, KFin Technologies Pvt. Ltd., Tower - B, Plot No 31 & 32, Selenuim Building Financial District, Nanakramguda, Gachibowli, Hyderabad, Telangana 500032
Second Or Senior Level Contact Person Mr. Ramesh Godavarthi	1800 208 1516	ramesh [dot] godavarthi [at] kfintech [dot] com

Helpline Contact Details of Entities Under NPS

Entity		Contact Numbers	Email
Central Record-keeping Agencies	NSDL eGovernance Infrastructure Ltd.	022-24994928 022-24994706 (Availability: 9 am to 6.30 pm)
Central Record-keeping Agencies	Kfin Technologies Pvt. Ltd.	18002081516 (Toll free number) (Availability: Interactive Voice Response (IVR) - 24x7 Customer care executive - 10 am to 6.30 pm)	kcra [at] kfintech [dot] com
Trustee Bank	Axis Bank Ltd.	022-71315883 022-71315884 022-71315906 (Availability: 9:30 am to 5 pm on all Bank working days of state of Maharashtra)	npstrust [at] axisbank [dot] com
Annuity Service Providers	Life Insurance Corporation of India	022-67819283, 022-67819289	-
	HDFC Life Insurance Co. Ltd.	8916687777	npsannuity [at] hdfclife [dot] com
	ICICI Prudential Life Insurance Co. Ltd.	9871483706	neha [dot] hasan [at] iciciprulife [dot] com
	SBI Life Insurance Co. Ltd.	022-61910388 022-61910104	npsannuity [at] sbilife [dot] co [dot] in
	Star Union Dai-ichi Life Insurance	9819404592 8008500119	Shekhar [dot] more [at] sudlife [dot] in Mukerji [dot] rr [at] sudlife [dot] in
	Kotak Mahindra Life Insurance Company Ltd.	9899976689 9820708201 (for PFRDA and CRAs)	gupta [dot] deepak [at] kotak [dot] com nandini [dot] gupta [at] kotak [dot] com
	India First Life Insurance Co. Ltd.	1800 209 8700	nps [at] indiafirstlife [dot] com

Address

Pension Fund Regulatory and Development Authority,
B-14/A,Chatrapati Shivaji Bhawan,
Qutab Institutional Area, Katwaria Sarai, New Delhi-110016
Ph: 011-26897948
Fax- 011-26517507

Social Sites

Comments

Sat, 03/08/2013 - 3:42pm — Dr. Jyoti Sharma (not verified)

enquiry about NPS funds

I Dr. Jyoti Sharma posted in Civil Secterait, J and K as Assistant Director in Planning and Development Department on December 2011. After that I was attached to the State Health Society (NRHM) J&K in the month of ending May 2012. From December to May my NPS contribution is deposited smoothly after that from NRHM it was not deposited because the organisation is a centrally sponsored scheme and does not have any treasury operations.
Moreover the accounts officer in our department have not any knowledge about the NPS process as I m the single employee appointed under this scheme. So it is requested to your goodself kindly issue me the instructions that how I deposit my NPS share in my account.

Thu, 07/02/2013 - 5:32pm — sanjay Bhargava (not verified)

Is pension arrears in death case be claimed after 14 Yrs

Pensioner of Rajasthan Govt who expired on 26/12/98 filled up revision of pension under 5th. pay commission .He is entitled to revision of pension till the time of his death. Pensioner Unmarried and myself nominee as claimant

Thu, 21/06/2012 - 12:46pm — SUDARSHANA BANERJEE (not verified)

regarding family pension

It is intimated that my father - in- law Late Amiya Gopal Chattopadhyay, who was pensioner of SE Railway vide PPO No. Pen/B-417/SE/91, expired on 30.12.11. The pension A/c No. of my father - in- law was 11377445702. It is to intimate here that after following prescribed procedure by me, State Bank of India, Purulia, where my mother -in - law have opened a new SB A/c bearing No. 31244341315 restored family pension and deposited in the above mentioned SB A/c to self for an amount of Rs 6565/- pm., which I presume seems to be much less than the actual family pension should have been.

Wed, 06/06/2012 - 1:24pm — Anonymous (not verified)

No body is there to address Grievances on Pension Fund

Any amount deposited at Tire 1 or Tire 2 account via POP ICICI bank, New Delhi(CP Branch) takes at least one month to get reflected into account and ICICI bank is eating away the daily interests of the customers one month every time. Pension Fund Grievance Cell is also not interested to solve this issue. I request for immediate attention of RBI and Govt of India in this regard.

Tue, 24/01/2012 - 12:21pm — ravi (not verified)

is the govt. contribution in the NPS tax free?

It has come to our knowledge that the employeer's contribution under the new pension scheme is tax free. kindly clarify and send the relavent document.
regards
ravi

Fri, 16/12/2011 - 12:50am — Anonymous (not verified)

kamal choudhury is a man with rubber stamp

my wife had resigned from her job 1 year back.till now everybody is telling there is no guideline to return the money of NPS tier-1 after the ministry of finance cleared the fact.
contributions for many months are missing from the statement of transaction but on complaining CRA is telling to contact dept of space where she was working previously(1 year back)
on telling ministry of space they are teling we had deposited and you contact NSDL.
NSDL people are telling we don't know anything and we don't have any guideline how to return money.
now on complaining kamal choudhury he is silent .i don't know for which these people are paid.
how can govt forcibly take money compulsorily without asking for consent and not returning it telling that we don't have guidelines and half of the money is missing from the account,then also everybody is blaming each other.

Fri, 13/01/2012 - 1:04pm — Anonymous (not verified)

Solution for your problem

Dear sir
A/c to NPS you can't draw the amount from T-1 upto the age of 60 year's , If the person resign the job then he/she can continue there contribution in any of the pop-sp or any State bank's by there PRAN number Ultimately the fund will goes to there account only, Now if you want to view your transaction details means you must have the I-pin Number with the help of this you can view your online ledger. This i-pin Number you will get by filling the I-pin request form, this you will find in the web site www.pfrda.org.in .

And for your Payment missing problem that you have to contact to your drawing officer where she was working first. Kindly go to that office and ask to provide the details of the contribution if you find those details then that details mail to pfrda then your problem will be slove.

If you have more queries then kindly mail me: alankitbellary [at] yahoo [dot] com

Thanking you
Sanjay

Wed, 23/11/2011 - 10:19pm — RK Sharma (not verified)

New Pension - Continuance or otherwise

My son NITIN SHARMA was in service in one of the Central Govt. Office In Delhi, His PAN No. is 110010338704-
after serving the Govt. Deptt he tendered his resignation from service Joins a MNC.

Please confirm How Much amount is there in his a/c as on date ?
2. whether the deposits can be paid to him right now or otherwise ?
3. If he can start contributing towards this A/c if so how much amount he should
contribute?

Kindly reply per return mail.

RK Sharma
8010113343.