Select your preferred language (English/Hindi/Marathi)
Services | Contact Details |
---|---|
Personal Banking | All India : 1860 120 7777 (7am-9pm from your registered mobile number) |
Wealth / Private Banking | All India : 1800 103 8181 |
Corporate / Business / Retail Institutional Banking |
All India : 1860 120 6699 |
Domestic customers travelling overseas (only available from numbers outside India) |
Personal Banking / Wealth / Private Banking +91-22-33667777 |
Corporate / Business / Retail Institutional Banking +91-22-33446699 |
City | Contact Number |
---|---|
Personal Banking | |
Delhi | 011-33667777 |
Mumbai | 022-33667777 |
Kolkata | 033-33667777 |
Chennai | 044-33667777 |
Corporate/Business/Retail Institutional Banking | |
Delhi | 011-33446699 |
Mumbai | 022-33446699 |
Kolkata | 033-33446699 |
Chennai | 044-33446699 |
SMS <Message Format> to 9215676766/ 5676766
Description | Format |
---|---|
To check A/C Balance | missed call on 9594612612 send an SMS as IBAL to get the balance details |
To check last 3 transactions | missed call 9594613613 send an SMS as ITRAN to get last 3 transaction details |
To know more about Bank Guarantee Application |
missed call on <9625470470> SMS BG on <5676766> |
SMS <Message Format> to 9222208888
Service Name |
Message Format | Example |
---|---|---|
Prepaid Mobile Recharge |
MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number |
If the last 6 digits of your account number are 123456, to recharge a Vodafone number 9811654321 for Rs.100, MTOPUP 9811654321 Vodafone 100 123456 |
DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number |
If the last 6 digits of your account number are 123456, to recharge a TATASKY number 1005825110 for Rs.100, DTH 1005825110 TATASKY 100 123456 |
Retrieve MMID | MMID (space) last 4 digits of your account number |
If the last 4 digits of your account number are 1234, to retrieve MMID, MMID 1234 |
Bank Account | Primary Account | Non-Primary Account |
---|---|---|
Balance Enquiry | - | 9594612612 (Unbilled Call Facility) |
Last 3 transactions | - | 9594613613 (Unbilled Call Facility) |
Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space) Last 6 digits of Account No* |
Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space) Last 6 digits of Account No* |
Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
View Presented Bills | IVIEW(space) Biller Nickname |
IVIEW(space)Biller Nickname |
Credit Card | ||
Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card | |
Reward Points | IRPCC(space)Last 6 digits of Credit Card | |
Last Payment | ILPCC(space)Last 6 digits of Credit Card | |
Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card | |
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)- |
||
Demat Account | ||
Holding Enquiry | IBALD (space) last 8 digits of account | |
Transaction Status | ITRAND (space) please enter the document type and slip number |
|
Bill Enquiry | IBILLD (space) last 8 digits of account | |
ISIN Enquiry | ISIND (space) please enter any scrip descriptor | |
Loan Account | ||
Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number | |
Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number | |
Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number | |
Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number | |
Reset Letter | IRTL(space)16 Digits of Loan Account Number | |
Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number | |
Interest Certificate | IINT(space)16 Digits of Loan Account Number | |
Welcome Letter | IWEL(space)16 Digits of Loan Account Number | |
Other Service | ||
Status of Service Request Raised | SR(space)Service Request Number | |
Locate ATM | ATM(space)PINCODE | |
Locate BRANCH | BRANCH(space)PINCODE | |
Locate Bank@HomeDropBox | BHOME(space)PINCODE | |
Get One Time Password for Internet Banking transactions instantly |
IBOTP |
Timing- Monday to Friday, 10:00 a.m. to 5:00 p.m.
Heads | Name | Number | Address |
---|---|---|---|
Head Liabilities | Mr. P. Mishra | 022-39337931 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Hyderabad-500032 |
Head Credit Cards | Mr. S. Roy | 022-39337932 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
Head Personal Loans | Mr. Sanjay Singhvi | 022-39337932 | |
Head Prepaid Cards | Mr. S. Roy | 022-39337932 | |
Head NRI and Remittances | Mr. Pradeep Malhotra | 022-39337933 | |
Head Wealth Banking | Mr. Girish Sehgal | 022- 39337941 | |
Head Home Loans | Mr. Sanjay Singhvi | 022-39337934 | |
Head Consumer Loans | Mr. Sanjay Singhvi | 022-39337934 | |
Head Agri Banking | Mr. A. Saha | 022-39337935 | |
Head Demat Services | Ms. Pankaj Gite | 022-39337936 | |
Managing Director and CEO |
Mr. S. Bakhshi | 022-26531397 | Office of the Managing Director (C/o Nodal Officer) ICICI Bank Ltd ICICI Bank Towers South Tower, West Wing, 2nd Floor Bandra Kurla Complex Mumbai: 400 051 |
Head North Zone | Mr. Atul Arora | 011-33551230 | ICICI Bank Ltd Complaints Department, 7th floor ICICI Bank Towers, Financial District, Gachibowli Hyderabad-500032 |
Head East Zone | Mr. Viral Rupani (East 1 Zone) |
033-33551230 | |
Mr. Sidhartha Mishra (East 2 Zone) |
033-33551230 | ||
Head West Zone | Mr. Rajesh Rai (West Zone) |
022-33551230 |
Through Toll free number 1800 200 3344
Registration of complaints:
Resolution Of Complaints:
The business heads (branch heads in case of overseas branches) are responsible for the resolution provided by their teams and
for the closure of customer issues.
Escalation of complaints:
If a customer is not satisfied with the resolution provided through various channels, the customer can escalate the issues to the next higher level.
Escalation to regulator:
In case the customer is not satisfied with the response from the Bank, customers shall be provided the option of approaching
the Banking Ombudsman (BO).
For Demat Account:
Complaint of Demat Services can be registered through by mailing headdematservices [at] icicibank [dot] com
Further, for registering a complaint with SEBI, please click on the SCORES
Number: +91 4040661850
Toll Free Numbers | |
---|---|
From USA | 18664242448, 18448858100 |
From UK |
08081314151, 448081754590 |
From Singapore |
800 101 2553, 658003211110 |
From Canada | 18664242448, 18663702533 |
From Australia |
1800936189 611800318235 |
From Europe | |
Belgium | 00-800-4433-2332 , 32-80075150 |
Finland | 00-800-4433-2332 , 358-800770557 |
France | 00-800-4433-2332 , 33-800905384 |
Germany | 00-800-4433-2332 , 49-8004000804 |
Ireland | 00-800-4433-2332 , 353-1800200455 |
Italy | 00-800-4433-2332 , 39-800769423 |
Luxembourg | 00-800-4433-2332 , 352-80027809 |
Netherlands | 00-800-4433-2332 , 31-8000222642 |
Portugal | 00-800-4433-2332 , 351-800450071 |
Spain | 00-800-4433-2332 , 34-900876018 |
From UAE Call on |
+971-8000-9114001 |
From Bahrain |
+973-800-04-877 |
Contact Numbers Of Other Offices | |
UAE | 00-800-0911-4001, 00-800-0183-0173 |
Bahrain | 800 04 877, 97380004854 |
Hongkong | 852800969119, 800969596 |
Malaysia | 601800816205, 1800815078 |
New Zealand | 64800442751 |
Oman | 96880077285, 80078855 |
Saudi Arabia | 9668008500339, 8008501426 |
Qatar | 800101631, 974-800101724 |
Kuwait | 96522059260 |
I-Direct related Queries Toll Free numbers | |
Non Toll Free number | +91-22 3914 0422 9am-6pm IST (Monday to Friday) |
Toll Free Numbers | 09:00am-11:59pm IST (Monday to Friday) |
USA | 18339651642, 18448857400 |
United Arab Emirates |
80001830040, 9718000320807 |
Singapore | 8001014621, 658003211140 |
United Kingdom | 08000291679, 448081754580 |
Australia | 1800976163, 611800324856 |
Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: + 973 17 576 161 Fax: + 973 17 221 200 |
Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 / +8802 8155409 Fax: +8802 8143424 |
Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178 |
China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / + 86 21 615751670 Fax: + 86 21 61575388 |
Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994 New Timings Monday - Saturday : 9:00 a.m. - 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
Abu Dhabi Representative Office ICICI Bank Ltd No 203, 2nd Floor EMI Tower Hamdan Street, PO Box 31276 Abu Dhabi United Arab Emirates Tel: + 8000 9114 001 (toll free) Fax +971 2 622 8410 New Timings Monday - Saturday : 9:00 a.m. - 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
Sharjah Representative Office ICICI Bank Ltd, Showroom No. 02, Al Zarouni Building, Al Nad Qasmiya Area, Next to Prime Medical Center, Sharjah, UAE Tel: 065116511 New Timings Monday - Saturday : 9:00 a.m. - 6:00 p.m. (Closed on 2nd & 4th Saturdays & on Sundays) |
Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/+ (852) 2234 2655 Fax: + (852) 2234 7613 |
Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268 |
UK Subsidiary ICICI Bank UK PLC |
Malaysia Representative Office ICICI Bank Ltd, Suite 4152 & 4157, 41st Floor, Vista Tower, The Intermark, 348 - Jalan Tun Razak, KLCC Kuala Lumpur, Malaysia- 50400 Land line: 0060- 3 2703 8308 |
- |
Comments
City is not available for
City is not available for opening bank account then how can i open my bank account?????
Amount deducted by not receive
mere account sai paisa kat gya tha par jishe bheja unsai amount received nhi hua.,pls check
Deducted 2 times
The amount of rupees 7783.06 has been debited twice from my account. Please recheck and revert back in account .
Thank u
Please do the needful I have
Please do the needful
I have recharged my other no
But amount debited credit card but Jio not recharge amount applying but your side recharge successful what's
...09000131107xxxxxxxxxx
ATM
I want debit card
Amount debited but recharge not done
Yesterday I recharge my airtel dth account for 200rs through debit card amount debited still recharge not done I asked with airtel they are asking the transaction detail so provide the transaction detail for my registered mobile and email to ask airtel
Debit card transaction
I did a debit card transaction on 25 jun at 11:50am that payment of URL,that money was debited from my account but the transaction failed.when will amount is refund
Debit card transaction
I did a debit card transaction on 25 jun at 11:50am that payment of URL,that money was debited from my account but the transaction failed.when will amount is refund
Money refunded
I did a transaction on 25 Jun,tha money was debited from my account but tha transaction failed.when will tha amount is refunded
Debit card blocked
Plz.. help us . Debit card blocked...
account opnige
Muja mobile app account opnige karana ha
Amount debited at ATM
Am Sbi card user, am used Icici ATM for with drawal at Shivapuri colony, LB nagar, Hyderabad. I got message with draw 1500 but at mission not out come money but message shown 1500 with draw how can I get my money back? Please help return to my money what is the process.
Worst Ivr system in icici,
It's such a shame that icici bank customer. Please find below my experience.
1. I have 2 icici bank credit cards. Amazon pay and platinum.
Last month March 2020, I was wrongly paid money which payment to Amazon pay instead of platinum,and paid platinum payment to Amazon.
I am chasing them to correct past 45 days nearly. No use. And this month emi generated and icici payment slip having late fees + Gst for late fees + interest for late fees + Gst for interest of late fees.
Icici bank ivr after following 20 minutes by pressing Numbers and providing card Number + pin number + CVv Number- call disconnected multiple times. Such a worst experience I am having now. Please return all of your icici bank credit cards.
Completely waste.
CONFIRMATION- URGENT
TOP URGENT
Please find enclosed a swift message.
We just want a confirmation from ICICI MUMBAI that they will send documents.
Please confirm TOP URGENTLY.
bank discuss
Mera ATM gayab ho gya hai ormobile number link no tha castumer care sa by no horhi
My debit cards on line kam nahi kar raha hai
Dear sir
Mera debit card on line work nahi kar raha hai
Ajay kumar
Amount debited
Please do the needful
I have recharged my other no
But amount debited credit card but Jio not recharge amount applying but your side recharge successful what's ?
Loan repayment
Hi,
My cibil credit report show written off status
I want pay,but I don't know how and where I pay my dues for clear written off status, please help me for this
Sayyad Mehadiali ikram
ICICI BANK:AUTO LOAN:LUSHR00012284688
allocated
SR653287063
Surprisingly, NEFT in my bank ac - by some one UNKNOWN TO ME
on 8thJan 20, some one UNKNOWN to me, made NEFT in my bank ac,detail,
From IFSC ,ICIC 0SF0002,
UTR 1891xx5514,
other details like his name,bank ac no.will be available from this no.
what I request from him to know,
What is his contact details,like mob.no.e mail id,his residence location,
How he got my bank ac no.
Who has asked him to do so,
For what purpose he send NEFT to me,
As, there is no information,on what purpose, he send amount from his bank ac no.
Thanks,
Pravinchandra
Gujarat
9 Jan 20
time 14.10 hrs
My money deducted from account
I withdrw my amt from icici bank atm from lalita nager kolar road bhopal near alok dham marrige garden but i dont have my money in hand & its deducted from my account pls solve this querry fast
Loan write off
Can you please help me write off my loan as RightNow I am in very bad condition and not able to repay the loan. Please help me.
Salary account not open
Dear Sir,
I Formfillup for new salary account open in Krishnagar Branch of Nadia district West Bengal on 03/06/2019 but till now my account not open.
So please help me.
Salary account not open
Dear Sir,
I Formfillup for new salary account open in Krishnagar Branch of Nadia district West Bengal on 03/06/2019 but till now my account not open.
So please help me.
Amount is debited from my account
Dear sir,
Today I have transferred 5000 in Allahabad bank from netbanking.where amount is debited from my account and 5000 is not transfered in Allahabad bank.plz solve this problem.
help
please call me i want some information regarding credit card
wrong amount debited
Dear sir/madam
i am train ticket booking for net banking,booking process going on at the time error issue but amount debited Plz solve the issue sir