Air India Express Customer Care Numbers

Organization: 
Toll free Number(s): 
  • 0471-1412 (BSNL) (For Kerala & Kochi Station)

Air India Express Customer Care Numbers

India & World

* Toll Free from BSNL/MTNL

SNo. Station Airport No. Reservation No. E-Mail
1 Trichi 0431-2341744
0431-2341722
0431-2341755
0431-2481200
0431-2483800
Call at:
Weekdays: 09:30-13:00
and 14:00-17:00
Saturdays: 09:30-13:00
trzapt [at] airindiaexpress [dot] in
ammtrzsr [at] airindia [dot] in
2 Thiruvantapuram 0471-2501426 0471-2319595
Call at:
09:30-17:30
trvcity [at] airindiaexpress [dot] in
3 Srinagar 0194-2303334
0194-2303325
0194-2303912
0194-2500247
0194-2500257
Call at:
10:00-17:35
smsxr [at] airindia [dot] in
reshi_farooq [at] yahoo [dot] co [dot] in
4 Singapore 65423991
65428444
Fax: 65450892
0065-63257247
0065-63257248
0065-63257249
Fax: 62251559
sincity [at] airindiaexpress [dot] in
sinkkic [at] starhub [dot] net [dot] sg
5 Sharjah 00971-6-5084841 00971-06-5616635 shjcity [at] airindiaexpress [dot] in
shjaptix [at] emirates [dot] net [dot] ae
ajay1 [at] eim [dot] ae
6 Salalah   (968) 24818666
(968) 24818488
aioman [at] omantel [dot] net [dot] om
7 Pune 020-26683210
020-26683211
020-26682472
020-26057002
020-26059050
pnq [dot] sm [at] airindia [dot] in
(Airport):     Ashok [dot] Chandanshire [at] airindia [dot] in
8 Nagpur Tel No:
0712-2283433
Tel No:
0712-2526300
0712-2548993
express [dot] airindia [at] yahoo [dot] com
9 Muscat (968) 24510737 (968) 24818666
(968) 24818488
aioman [at] omantel [dot] net [dot] om
10 Mumbai 28318888 022 22796330 customersupport [at] airindiaexpress [dot] in
11 Mangalore 2220450
2230451
Tel No.:

0824-2450673
0824-2450811
Fax:
0824-2450613
ixeapt [at] airindiaexpress [dot] in
ixecity [at] airindiaexpress [dot] in
12 Malappuram 0483-2738645
0483-2738646
ccjcity [at] airindiaexpress [dot] in
13 Lucknow Tel No:
0522-2436132
0522-2436327
Tel No:
0522-2624618
0522-2620927
Call at:
10:00-17:35
iasmlko [at] yahoo [dot] co [dot] in
apmlko [at] yahoo [dot] co [dot] in
14 Kuwait 00965-2-4718297 00965-2-2438185
00965-2-2438186
00965-2-2438187
airindiakuwait [at] gmail [dot] com
kwiairindiasales [at] gmail [dot] com
15 Kuala Lumpur Tel No:
00603-87873225
Fax No:
00603-87873224
Tel No:
00603-21420166
Fax No:
00603-21425834
sales [at] airindiakul [dot] com
airport [at] airindiakul [dot] com
16 Kozhikode 0483-2715005
0483-2715646
0483-2717749
0495-2760710
0495-2760715
0495-2766669
ccjcity [at] airindiaexpress [dot] in
17 Kolkata 033-25119864
033-25119031
033-22117879
033-22110041
033-22110730
   Extn 4162
Call at:
09:30-17:30(Monday-Sat)
sreela [dot] rao [at] airindia [dot] in p [dot] bandyopadhyay [at] airindia [dot] in
18 Kochi 2610050 0471-1412* 0484-2381817 cokcity [at] airindiaexpress [dot] in
19 Kerala 0471-1412*
20 Kannur 0497-2761654
0497-2761655
ccjcity [at] airindiaexpress [dot] in
21 Jalandhar Tel No:
    0181-2452897
    0181-2457637
Fax:
    0181-2225720
22 Jaipur Tel No:
0141-'2721333
0141-2721519
Tel No:
0141-2744840
0141-2743500
Fax:
0141-5101015
Call at: 10:00-17:00
iasmjai [at] yahoo [dot] com
23 Hyderabad   23389711
23389712
23389713
24 Dubai 00971-4-2165828 00971-4-2666950 dxbcity [at] airindiaexpress [dot] in
dxbapt [at] airindiaexpress [dot] in
25 Doha (+974) 44622544

(+974) 4441 8423/424

dohcity [at] airindiaexpress [dot] in
26 Dhaka 0880-2-8962904 0880-2-8330106
0880-2-8330107
0880-2-8330108
aiexpresssdac [at] yahoo [dot] com
icdac [at] yahoo [dot] com
27 Delhi 011-25652050
EXT 3114/3115/3110
Duty Manager:
   011-25652050
   EXT 3109
011-25652067(Direct)
011-24622220
EXT 4761/4762
011-24658204(Direct)
Call at:
09:30-17:30(Monday-Sat)
delcity [at] airindiaexpress [dot] in
28 Colombo + 94 77 3033130
+ 94 77 3033136
+ 94 77 3033135

+ 94 11 2422249
+ 94 11 2325832
+ 94 11 5337108
+ 94 11 3033135

keerthi [dot] peiris [at] aviation [dot] hayleys [dot] com
vijaya [dot] kularatne [at] aviation [dot] hayleys [dot] com
tony [dot] fernando [at] aviation [dot] hayleys [dot] com
29 Chennai 22560747/22564300

0471-1412* 28578166/167, 28410099

maacity [at] airindiaexpress [dot] in
MAATRAFFIC [at] airindia [dot] in
30 Bangkok 00662-1342633
00662-1342634
00662-1342635
00662-1342636
00662-1342637
Tel No.:
  00662-2165695
Fax No.:
  00662-2165689
  00662-2165690
airindia [at] loxinfo [dot] co [dot] th
bkkaiapt [at] hotmail [dot] com
31 Bahrain Tel No:
00973-17321284
00973-17321285
Fax:
00973-17339209
00973-17220787
00973-17220788
00973-17220789
00973-17220796
00973-17220734
bahcity [at] airindiaexpress [dot] in
32 Amritsar 0183-2214015 0183-2508122,2504610 atqcity [at] airindiaexpress [dot] in
iasmatq [at] yahoo [dot] co [dot] in
atqairindia [at] yahoo [dot] com
33 Ahemdabad 079-22867237
079-22865211
550 5198
550 5199
550 5162
34 Abudhabi 5757033 009712-6322300 airindia [at] eim [dot] ae
ai747400 [at] emirates [dot] net [dot] ae
35 AL-AIN 009713-7855001 009713-7557696 airindia [at] eim [dot] ae
ai747400 [at] emirates [dot] net [dot] ae

Email-id

customersupport [at] airindiaexpress [dot] in


Comments

Airindia Express irresponsible behaviour

I was one of the passenger travelling from Singapore to Chennai on 24th Nov 2012 by Airindia Express. The flight was delayed by 7 hours and there is no one in the airport to inform the passenger about the delay. The passengers were knocking all the counters out of frustration. No one was picking the phone including the customer care. My parents were trying to contact the Airindia Express offices in Chennai and Trichy but the same result. Nobody was paying a bit of sincerity. My old parents were so much worried and keep trying for the whole day and no one picked up the phone a single time. I have decided not to travel in Airindia in future.

worse service

I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all no one is asnwering the call .. i am trying from one week you r not giving us a free ticket
PIA is better then u all

PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

i have email many time also no one respons to that also..
best thing close down this line if you all cant handle it..
this is not charity organisation .. u r charging us remember that
i will never suggest any one for this airline

CALL CENTRE TEL NUMBERS

I was trying to book a ticket from Mangalore to Muscat yesterrday (8Oct 12) and I went thru a lot of problem.

I tried at least 8-10 times; some of the transation Nos are - 3260713, 3260167, 3260194, 3262491, 3258237, 3262835. Virtually, I was engaged whole day, but I could not complete the booking.

I tried today (9 Oct) morning (transaction # 3267658) and again failed. It goes smoothly from Steps 1,2,3, 4 but at 5 after taking all credit card details, the next scree appears with a note 'TRANSACTION WAS DECLINED BY CYBERSOURCE. PLEASE CONTACT THE CALL CENTRE TO COMPLETE THE BOOKING'.

But I could not find a Number for the CALL Centre.

Can you guide me how to come out of this problem. Do you really have a call centre??

Thanking you.

Ramesh Rai
Mangalore
8762539181

Worst airline

Dear air india team ,
I am really annoyed with the disgustin way you treat your costumers .
no proper information , no costumer support at all
PLEASE REMEMBER THAT I AM PAYING FOR THE TRAVEL AND NOT TRAVELLING FOR FREE , PLEASE SHOW A BIT OF SINCERIETY TOWARDS THE COSTOMERS .

EVEN IF AIR INDIA IS THE LAST POSSIBLE OPTION TO FLY I WOULD PREFFER THE GENERAL COMPARTMENT OF A PASSENGER TRAIN , BUT NOT AIR INDIA EXPRESS EVER

TAHANKING YOU
A NEVER GONNA FLY AIR INDIA PASSENGER

flight cancelled

they gave me info on last moment with an unsuitable time and some numbers that r not working to cancel the ticket.....................what to do????? i think its better not to go by AI ever ever in life they r all bunch of crooks and reckless

theft of Jewelery ( checked -in Bagage) AirIndiaExpress

Proudly Say Mera Bharat Mahan ,Soo (100) me se Ninanwe (99)Beiman

plz find below my email written to Airindiaexpress but they are sleeping on my complaint.

----Original Message-----
From: biznsplus <biznsplus [at] aol [dot] com>
To: customersupport <customersupport [at] airindiaexpress [dot] in>; iasmatq <iasmatq [at] yahoo [dot] co [dot] in>; atqcity <atqcity [at] airindiaexpress [dot] in>; atqairindia <atqairindia [at] yahoo [dot] com>; dxbcity <dxbcity [at] airindiaexpress [dot] in>; dxbapt <dxbapt [at] airindiaexpress [dot] in>
Sent: Tue, Jun 28, 2011 5:16 pm
Subject: theft from checked Baggage IX192,DXB-ATQ flight ,25june

Dear Commercial Manager,
Air India Express

I would like to draw your kind attention untoward incident of theft from checked baggage.My mother traveled from Dubai Terminal 2 to Amritsar on 25 june 2011 by 2100 hrs flight.After collecting checked baggage(Amritsar Airport) she realized her someone had touched it as all the pockets were half open and lock was also not in same fashion as she locked it.after opening the baggage in front of CISF staff deployed next to customs(Amristar airport)she noticed all the boxes /packs had been thoroughly searched like makeup kit ,one food pack ,mobile packaging box, jewellery box.

she discovered following items missing:

Jewellery:
1.ladies gold chain snake pattern.40gms.
2.ladies gold ear ring 11 gms.
3.Male gold plain finger ring 6 gms.

Electronics:

1.new E5 NOKIA mobile phone.

I would like you take the necessary action and trace the culprit and recover the stolen items .I am staying in this country ( UAE dubai )since last 6 years till date i haven't heard any of this incident from anyone. This is a big question mark on the honesty and integrity of your staff.
Honestly saying this particular incident had shaken our faith and confidence to travel by Air India Express.

Please do the needful.

Thanks and Regards

Rajesh Singh
Dubai
971503780486

Something about air india customer care

I have been frantically dialing this online booking helpdesk number of air india(011-24624074,75) just to let them help me out in some of my problem which i faced while using their online booking services. But no one has ever answered my call. I have been trying from the last 10 days or so. I dont know what happen to this department of air india. When i dial their toll free number, they ignored me by giving this numbers. I dont know what to do.

Questionable Service

To whom it may concern, Flight Air India - AI112
On the 29th May 2011

I am a frequent traveler and have flown with many airlines both in business class and economy class in the past number of years. I was shocked at the treatment i received on my first ever Air India flight and feel compelled to bring this to your attention and possibly bring it to the attention of authorities within the aviation business should we not get a satisfactory solution to the treatment which I encountered.
Before I explain the circumstance of my grievances I would like to point out a few facts, firstly I am regularly a business class passenger but I do understand the difference in expected service between the business class cabin and an economy cabin and I fully accepted that drop in service when I was booking my tickets. Secondly I had recently been ill and was eager to remain hydrated throughout the flight. Finally the awful service and treatment I received wasn’t actually from the young man who served my meals, but from his colleagues while they were seated at the back of the plane during periods in which they were not actively serving a meal or pushing various trolleys up and down.
My first experience of my treatment came when I walked to the back of the plane to go to the toilet and found 3-4 cabin crew members sitting chatting to each other. I wished to cross over to the other side to use the toilets but was told by a young man with terrible manners that I would have to walk the whole way around, as I walked away in bewilderment I could hear this young man and a female member of staff giggling and laughing, now while I obviously don’t know what they were laughing at it certainly made me feel self conscious. I find it impossible to explain how cabin crew would not have the good manners to briefly stand-up to let a paying customer cross the aisle to use the toilet.
My second and somewhat more prolonged experience was when I wished to order water to remain hydrated throughout the flight ( I asked for water 3 times during the flight from London to Delhi which I don’t think is excessive). On the first occasion I turned on the service light, only for a member of the cabin crew to turn it off without asking what I wanted. I turned on the light again, and finally a member of staff approached, with an extremely negative attitude. He may as well have said to me “what are you bothering me for”. I asked him for water which I received as he practically threw the bottle at me without as much as checking if that was all I needed or uttering a word. I really felt as if I was inconveniencing him. On the second occasion my light was on for a prolonged period before the same cabin crew member dealt with me in a similarly awful fashion. Finally on the third occasion which I asked for water the same crew member arrived with a large bottle of water for me, with an expression which suggest he was bored of me interrupting his conversation at the back of the plane.
While none of the above is truly an awful offense I couldn’t help but notice the prompt and courtous responses some of my fellow passengers’ received most notably a middle aged man, clearly of Indian origin. As one of the few Anglo-Irish people on the plane I couldn’t help but think that had I been of a different race (namely Indian) I would have been dealt with in a much more professional manner. I would expect this as a minimum from an airline which is every expanding and looking to truly internationalise their business. Surely this is not just an Indian airline for Indian people but an Indian airline in which all races would be dealt with in the same professional manner.
This experience has truly scared my imagege of Air India and while I could continue to type my anger on the page I believe it would add little extra. Surely you can see form the above that my experience with the airline was truly awful and I would call on you to at least rectify the treatment i received before my return trip on the 27th of June (Air India - AI333 & Air India - AI111) from Bangkok to London via Delhi. If I have not heard form you before then I will have little option but to bring this matter further, working on the assumption that Air India find this situation acceptable, which I certainly didn’t

Yours sincerely
Conor Brides

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