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Yes Bank Credit Cards Customer Care No. 1800 103 1212

Updated on Thursday, 5 January 2023 - 4:26pm
Organization: 
Toll free Number(s): 
  • 1800 103 1212 (Customer Support)
  • 1800 103 6000 (For Registered Customers)
All India Number(s): 
  • 9552220020 (SMS service)
  • 9840909000 (SMS service no. to block your card)
  • +91 22 4935 0000 (When calling from outside india)
Website: 
Official Website

IVRS Menu: 1800 103 1212

Select your preferred language,

  • Press 3- For information on your credit card
    • Press 1- To block your credit card
    • Press 2- To generate or change your credit card pin
    • Press 9- For other request or queries related to your credit card

Email

  • yestouchcc [at] yesbank [dot] in (credit cards)

Important Links

SMS

SMS ‘HELP’ space <CUST ID> 9552220020

Loss Of Credit Card

Credit Card

(Toll Free For Mobile & Landlines in India) : 1800 103 1212
(When calling from Outside India) : +91 22 4935 0000

Block your Card Online or Register a transaction dispute visit

SMS BLKCCC <space> <Last 4 digit of card number>
to 9840909000 from your registered mobile number

Report An Unauthorized Transaction

Block using the PhoneBanking

To report credit card transactions not done by you, call on 18001031212 (Toll Free for Mobile & Landlines in India) / +91 22 49350000 (When Calling from Outside India). Please keep the following before calling -

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount

Block through the NetBanking

  • Login to the YES BANK NetBanking using your Login ID & password
  • Click on “Credit Card” tab.
  • Select “Block Lost/Stolen Card”

Block using the Mobile Banking

  • Steps for Registration if you have not registered:
    • Download YES Mobile from Play Store/ App Store
    • Register on YES Mobile using your Retail Net Banking/ Credit Card / Debit Card / Customer Information
    • Follow below mentioned steps to proceed
  • If you have already registered, Login into the YES Mobile app using APIN/Fingerprint
    • Click on Credit card from Bottom Carousal
    • Select “Block Lost/Stolen Card”. Confirm blocking your Credit card using MPIN.

Block using YES Pay

  • Select Manage Cards
  • Tap on requests and select Block Card

Grievance Redressal Process

If you have any query/complaints or feedback/ Issues relating to services provided by credit card department, firstly contact the helpline number given above or email at yestouchcc [at] yesbank [dot] in.

If you are not getting resolution or not satisfied by support team, ycan also follow these level for the resolution of your complaints:

Level 1

  • You can reach branch and log your complaint in the complaint register. In all branches they have displayed the name and contact details of officers whom you can contact for raising your complaints.

Level 2

  • If the resolution provided at Level 1 does not meet your expectation, you can write to Grievance Redressal Officer or Areawise Nodal Officer
    • Head – Grievance Redressal Officer
      Email: head [dot] grievanceredressal [at] yesbank [dot] in
      Phone No: 022-39489373

Areawise Nodal Officers Contact Details

Centre Nodal Officer of YES Bank Nodal Officer Contact Details Area of Operation
Ahmedabad Mr. Sharad Saraiya

Unit No.G/3,102-103
"C.G.Centre" C.G.Road,
Ahmedabad
Pin Code : 380009

Tel No : 079-49023101
Email : sharad [dot] saraiya [at] yesbank [dot] in

 Gujarat, Union Territories of
Dadra and Nagar Haveli,
Daman and Diu
Bengaluru Mr. Vinodh Sarran
Back-up: Ms. Hitha A.P.

Ground Floor, Prestige Obelisk,
Municipal No. 3, Kasturba Road,
Bangalore 560001

Tel No : 080-61176500
Email: vinodh [dot] sarran [at] yesbank [dot] in

 Karnataka
Bhopal Mr. Sharad Saraiya
Back-up: Mr. Chandan Kumar 		Plot No 215,Ground Floor
Phase 1 M.P Nagar, Bhopal,
Madhya Pradesh
Pin Code : 462011

Tel No: 0755-6612002
Email: sharad [dot] saraiya [at] yesbank [dot] in

 Madhya Pradesh
Bhubaneswar Mr. Sabyasachi Mohanty
Back-up: Mr. Saswat Jena

Plot No. 31, Bapuji Nagar,
Bhubaneswar, Orissa.
Pin Code :751009

Tel No: 0674-2598012
Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in

 Odisha
Chandigarh Mr. Bhupinder Pal Singh

SCO No- 179 and SCO No -180
Sector 17C, Chandigarh
Pin Code :160017

Tel No : 0172-5037064
Email : bhupinder [dot] singh7 [at] yesbank [dot] in

 Himachal Pradesh, Punjab,
Union Territory of Chandigarh
and Panchkula, Yamuna Nagar
and Ambala Districts of Haryana
Chennai Mr. Vinodh Sarran
Back-up: Gnanaskandan Gurukkal

Ground Floor, No. 143/1,
Uttamar Gandhi Salai,
Nungambakkam, Chennai
Pin Code : 600 034

Tel No : 044-66765022
E mail: vinodh [dot] sarran [at] yesbank [dot] in

 Tamil Nadu, Union Territories of
Puducherry (except Mahe Region)
and Andaman and Nicobar Islands
Guwahati Mr. Sabyasachi Mohanty
Back-up: Mr. Ashim Kumar Das

Ground & First Floor, Building
No. – 115, Goyal Enclave, G.S
Road, Bhangagarh, Guwahati.
Pin Code: 781 005
Near Big Bazaar

Tel No: 0361-2464546
Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in

 Assam, Arunachal Pradesh,
Manipur, Meghalaya, Mizoram,
Nagaland and Tripura
Hyderabad Mr. Ravindra Kumar
Maley
Back-up: Mr. Manoj Pohar

Ground Floor Mayank Towers,
Sy. No 31(Old) 31/2(New)
Rajbhavan Road, Somajiguda,
Hyderabad-500

Ph: 040-46739048
Email: ravindrakumar [dot] maley [at] yesbank [dot] in

 Andhra Pradesh and Telangana
Jaipur Mr. Sharad Saraiya
Back-up: Mr. Vijender Wadhwa

Ground Floor , Plot No: O-19A ,
Ashok Marg, Nr. Ahinsa Circle,
C-Scheme, Jaipur, Rajasthan
Pin Code : 302 001

Tel No: 0141-4983758
Email: sharad [dot] saraiya [at] yesbank [dot] in

 Rajasthan
Kanpur Mr. Pawan Kumar
Tejpaul
Back-up: Mr. Atin Khare

14-113 Padam Tower , Civil
Lines Kanpur
Pin Code : 208 001

Tel No: 0512-6710139
Email : pawan [dot] tejpaul [at] yesbank [dot] in

 Uttar Pradesh (excluding Districts
of Ghaziabad, Gautam Buddha
Nagar, Saharanpur, Shamli
(Prabudh Nagar), Muzaffarnagar,
Baghpat, Meerut, Bijnor and
Amroha (Jyotiba Phule Nagar)
Kolkata Mr. Sabyasachi Mohanty
Back-up: Ms. Jayati Ghosh

Ground Floor, 45, Jhowtala
Road Kolkata.
Pin Code : 700019

Tel No: 033-40581300
Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in

West Bengal and Sikkim
Mumbai (I) Mr. Taroon Shahani

YES Bank House, Off Western
Express Highway, Santacruz
East, Mumbai 400055

Tel No : 022-65077794
Email : taroon [dot] shahani [at] yesbank [dot] in

 Districts of Mumbai, Mumbai
Suburban and Thane
New Delhi (I) Ms. Sunaina Gupta

Mezzanine and First Floor,
Plot No. 6, Basant Lok Complex,
Opposite Priya Cinema, Vasant
Vihar, New Delhi – 110057

Tel. No. : 011-49433455
E mail : sunaina [dot] gupta [at] yesbank [dot] in

 North, North-West, West,
South-West, New Delhi and
South districts of Delhi
New Delhi (II) Ms. Sunaina Gupta Mezzanine and First Floor,
Plot No. 6, Basant Lok
Complex, Opposite Priya
Cinema, Vasant Vihar,
New Delhi – 110057

Tel. No. : 011-49433455
Email : sunaina [dot] gupta [at] yesbank [dot] in

 Haryana (except Panchkula,
Yamuna Nagar and Ambala
Districts) and Ghaziabad and
Gautam Budh Nagar districts of
Uttar Pradesh
New Delhi (III) Ms. Sunaina Gupta
Back-up: Ms. Reetu Singh 		Mezzanine and First Floor,
Plot No. 6, Basant Lok
Complex, Opposite Priya
Cinema, Vasant Vihar,
New Delhi – 110057

Tel. No. : 011-49433455
Email : sunaina [dot] gupta [at] yesbank [dot] in

 North-East, Central, Shahdara,
East and South-East districts
of Delhi
Patna Mr. Sabyasachi Mohanty
Back-up: Mr. Anand Kumar

Ground & Mezzanine Floor,
Unit No 201, 2nd Floor,
Rajendra Ram Plaza, Plot
No: 875, Holding No: 373,
Circle No: 6, Exhibition
Road, Patna
Pin Code: 800 001

Tel No: 0612-3009003/ 0612-3009002
Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in

 Bihar
Ranchi Mr. Sabyasachi Mohanty
Back-up: Mr. Himanshu Kumar

Crosswindz, 41, Court Road,
Ranchi, Jharkhand
Pin Code : 834001

Tel No : 0651-2212711 / 0651-2212713
Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in

 Jharkhand
Dehradun Mr. Tejpreet Singh
Back-up: Mr. Rahul Agrawal 		Ground Floor, 56 Rajpur
Road, Dehradun, Uttrakhand
Pin Code : 249201

Tel No: 0135-3061056
E mail : tejpreet [dot] singh [at] yesbank [dot] in

 State of Uttarakhand and seven
districts of Western Uttar
Pradesh namely, Saharanpur,
Shamli (Prabudh Nagar),
Muzaffarnagar, Baghpat, Meerut,
Bijnor and Amroha
(Jyotiba Phule Nagar)
Raipur Mr. Sabyasachi Mohanty
Back-up: Mr. Priyadutta Panigrahi 		Ground and 1st Floor, Golchha
Chambers, Near Holy Heart
School, Civil Lines, Raipur,
Chhattisgarh Pin Code: 492001

Tel No: 0788-4082007
Email: sabyasachi [dot] mohanty1 [at] yesbank [dot] in		 Chhattisgarh
Jammu Mr. Bhupinder Pal Singh
Back-up: Mr. Kapil Gupta

Ground Floor, Plot No. 20
Block B/C, Gandhi Nagar
Green Belt, Jammu
Pin Code : 180004

Tel No: 0191-2439871
Email: bhupinder [dot] singh7 [at] yesbank [dot] in

 State of Jammu and
Kashmir
Mumbai (II) Mr. Taroon Shahani

YES Bank House, Off Western
Express Highway, Santacruz
East, Mumbai 400055

Tel No : 022-65077794
Email : taroon [dot] shahani [at] yesbank [dot] in

 Goa and Maharashtra,
(except the districts of
Mumbai, Mumbai Suburban and
Thane)
Thiruvananth --apuram Mr. Vinodh Sarran
Back-up: Mr. Hari Krishnan. V

Ground Floor, No. 37, Thycaud
Village, Opp. Tagore Theatre,
Vazhuthacaud, Thiruvananthapuram
Pin code: 695014

Tel No: 0484-2809828
E mail: vinodh [dot] sarran [at] yesbank [dot] in

 Kerala, Union Territory
of Lakshadweep and Union
Territory of Puducherry
(only Mahe Region)

Level 3

  • If the resolution provided at above level's does not meet your expectation, you can write to Principal Nodal Officer.
    • Principal Nodal Officer
      Email: principal [dot] nodalofficer [at] yesbank [dot] in
      Phone No. : 022-39489374

After all these, if any grievance against the Bank, if not addressed within 30 days, can be addressed to the Centralised Banking Ombudsman

Parent Article: 
Yes Bank Toll Free No. 1800 1200