IRCTC Customer Care Numbers

Organization: 
All India Number(s): 
  • 011 39340000 (Customer Care)
  • 044-25300000 (Chennai Customer Care)

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IRCTC All India Customer Care All-Purpose number

These numbers are for complaints/feedback/appraisal and any sort of queries

24x7 Helpline: 011 39340000

Fax no: 011 23345900

Chennai Customer Care No: 044 25300000

Email Ids

Only for tickets booked through irctc website

SNo. Subject Email-id
1. I-tickets/e-tickets care [at] irctc [dot] co [dot] in
2 Cancellation E-tickets etickets [at] irctc [dot] co [dot] in
3 Shubhyatra users shubhyatra [at] irctc [dot] co [dot] in
4 Mumbai Suburban Season tickets seasontickets [at] irctc [dot] co [dot] in

IRCTC Registered Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street, New Delhi 110001.
Tel: 011-23311263/23311264
Fax: 011-23311259

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Comments

Creation of

I’m unable to create ID with IRCTC. E-Mail ID registered:dabadeshashikant602 [at] gmail [dot] com All my mobile numbers--i.e +91 9164060480, +91 735861856, +91 9449328951,
+91 8951024856 are shown as already registered, hence I cannot create new account also.

It says that my mobile number is already registered.
But still i don’t pursue an ID in IRCTC.
I need an ID in IRCTC asap.
Im seeking your help regarding this Issue.So please do the needful and send the IRCTC User ID and Password on my email address.
Kindly help me to resolve this problem soon.

Thanking you, yours faithfully, ------S.P.Dabade +91 9164060480

amount are payble out of my credit card but ticket not avilable

i can buy ticket through the irctc but i can not provide ticket by irctc. i will use the credit card for payment, bank can deducted the amount but i don't received the PNR No. and also ticket. my transaction no.0841560426.

Money has deducted my account without ticket not booked

i have book my ticket date 13/08/13 eveing time 11;00am to train no 13008 is jarneey date is 13/08/13 U A TOOFAN exp to SGNR to ALLAHABAD but ticket is not booked and Rs 646.24 deducted my PNB bank account no is 6522000100017530 and Transaction ref id no is IRCTC/MPNB3074820791/4820791/0019346646/SGNR ALD sir plz return my money

your fatfully
NAVEEN KUMAR TANEJA

Money has deducted my account without ticket not booked

I have booked ticket in train no -12876 in NEELANCHAL EXP on dated 28/3/14 at 22:20. Money is deducted from my SBI account but ticket is not booked .please return my money back and my SBI accoumt number 11288638748 and IRCTC transaction ref id no 408712719710 worth RS- 2732

TDR file status

Hai
Am unfortunately not able to travel on particular day(15/07/2013) in DURONTO express from CHENNAI TO NIZZAMUDIN. i filed TDR immediately on the same day itself within 2 hours from departure train time. Till now i didnt get my money back and no feedback from IRCTC.

train name : NZM duronto express
Train no : 12269
PNR number : 4152094285
Transction ID : 0696969161
TDR reference no : Ekt2013071508227131

so i kindly request you to put the cash to my account

To Active My Inactive Account

Please activate my irctc account piyush0210
It was deactivated by IRCTC.
I assure you that I've been using this account past one and a half
years approx and also want to use my account to take ticket for future
as 1-sep 2013 ...

My no: - 8982113141

PLEASE ACTIVE MY ACCOUNT ..............

Deactivation of my irctc member ID

Dear Sir/Madam,

My irctc id "goutam1969" has been deactivated and inspite of several attempts it could not be activated. I have tried to make a new user id entering my previous references like email id and mobile no but a message is appearing that the email id and mobile no is already registered. I urgently in need to book tickects, please help and arrange to activate my irctc memeber id.
my irctc user id: goutam1969
mu emial : goutam [dot] dg [at] gmail [dot] com
my mob. no: +919433423813
Regards,
Goutam Das

Money deducted from my BOI A/c for failed transaction.

I tried to book e-ticket using IRCTC on 22-Jul-2013 from Dhanbad to Allahabad in Shipra Express(22912), but the transaction failed and thus PNR No. not generated.
Even though money deducted from my BOI A/c for failed transaction.
I was making the payment through Bank of India(BOI) debit card via ICICI Bank payment gateway.
Its been more than three days that amount to be refunded approved but till now money is not credited to my account.

The details of failed transaction are given below
Failed Transaction ID : 0724485403
Train No: 22912
Train Name: SHIPRA EXP
Date Of Booking: 22-Jul-2013
From Station: (DHN) To Station: (ALD)
Date Of Journey: 27-Jul-2013
Class: SL
Total Fare: Rs 911.24

REFUND DETAILS
Cancelled Date: 22-JUL-2013
Refund Date:25-JUL-2013
Refund Amount: Rs 911.24
Refund Status: Refunded
Receipt Number: 000009709180

Contact No.:- 7505842740
email ID:- nikunjjaguar [at] gmail [dot] com

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Money has deducted my account without ticket not booked

i have book my ticket date 25/07/13 eveing time 5;51pm to train no 12280 is jarneey date is 27/07/13 taj exp to nzm to gwalior but ticket is not booked and Rs 251.24 deducted my indusland bank account no is 100020201190 and Transaction ref id no is 0725436824,0725429423,0725423603,0720120017 sir plz return my money

your fatfully
neeraj

E TICKET

SIR MY Usier id and password missing pleass send my email id and mo no 9920269825

password will be send

I am Dilip kumar. i do not access my irctc user id.
my irctc user id dilip_fbd & my email resistration
dilipkumar2221 [at] gmail [dot] com
contact no 9818646719 so plz send me a password.
thankyou

to cancel my irctc account

DEAR SIR PLEASE HELP ME TO CANCEL MY IRCTC ACCOUNT NO,
UNABLE TO OPEN MY ACCOUNT FROM IRCTC SO PLEASE CANCEL MY ACCOUNT MY M/B NO 9940062085 &7676505812

OTHER WISE GIVE ME A CLUE HOW TO CHANGE MY ACCOUNT FROM IRCTC.

REGARDS
MAHENDRAKAR

Money has deducted my account without ticket

Respected Sir/MAdam,

I have booked a ticket from lucknow to new delhi in lucknow mail(12229), travel journey is on 26/07/13 and made the payment thro BOI debit card , the details of which are given below
Transaction Amount : (INR) 571.24
Transaction ref no: TR3044009606

The amount has been deducted from the account but the ticket has not been booked.
Contact number- 9450192005

do not remember user id and password

Dear sir,

Pls. send me the user Id (It could be s_jayant05) and password against
the email Id s_jayant05 [at] yahoo [dot] com. since the ID and password for the same was created by someone else and as such I don't even know the anwer against the question it asks for "When did you first met your Spouse" . Morever I cant even create a new ID against this email address. So please do the needful and send the IRCTC User ID and Password on my email address.
Thanks and Regards
Jayant singh
9868320851

W/e-ticket cancelled but money not refunded

sir I booked 2 nos e-ticket through irctc vide transition no-0710262338,pnr no 2610835359 from haridwar to ahemedabad on 27/6/2013 and other ticket transition no 0712865670,pnr no 8501859233 fm ahemadabad to bhuj on 1/7/2013 but both ticket not confirmed hence showing as cancelled mod but money not yet refunded ,request pl do needful for refunding of money in favor of my sbi account.

my recive password have been not sent

activation link

Hello world

Hi

Money has deducted my account without ticket

Money has deducted my account without ticket

Respected Sir/Madam,

I have booked a ticket from Repalle to secundrabad in Repalle Fast Passenger(Delta Passenger)(57619), travel journey is on 02/07/2013 and made the payment thro SBI debit card , the details of which are given below
Transaction Amount : (INR) 261.24
Transaction ref no: 0711068402

The amount has been deducted from the account but the ticket has not been booked.
Contact number- 9951778799/9032591941

Plzz recover my amount to SBI account.

Non refund of cancelled ticket amount

Dear Sir, This is to inform you that I have booked 2 tickets online for my self and family members for the journey on 15-06-13 from HWH to TDD through netbanking vide PNR numbers 0659105881 & 0659084204 and cancelled the both tickets on 08/06/13. The amount so assured to refund me is not credited into my bank account till date. please do needful to refund the same amount as early as possible please...............from G Hari Babu

Non refund for cancelled ticket amount

Dear Sir, This is to inform you that I have booked 2 tickets online for my self and family members for the journey on 10-08-13 from New Delhi To Chennai through Debit card vide PNR numbers 2611554030 and cancelled the tickets on 22/07/2013 . The amount so assured to refund me is not credited into my bank account till date. please do needful to refund the same amount as early as possible please...............from Sachin Sharma

reply password

Dear sir, few day before i recived my registed mobile number only recive user ID & mobile code is kni739.but password not recived so far, pls help me as soon as possible wait for your response.
name- ranjan kumar panda
user name-kantabania
mob no-9650821992
Email ID-ranjanpanda63 [at] yahoo [dot] in
kindly plz help me
Regard's
Ranjan Panda

AMOUNT DEBITED BUT TICKET NOT BOOKED

SIR/MADAM

I BOOKED A TICKET ON 17/06/2013.THE AMOUNT GOT DEBITED FROM MY ACCOUNT BUT I DID NOT GOT MY TICKET.

BOOKING DETAILS:-

TRANSACTION ID-0705084887
TRAIN NO-18304
TRAIN NAME-PURI SBP INT EX
FROM-BHUBANESWAR
TO-SAMBALPUR
DATE OF JOURNEY-19/06/2013
CLASS-2S
BOARDING-BBS
RESRVATION UPTO-SBP
DATE OF BOOKING-17/06/2013
TOTAL FARE-RS 211.24

THEREFORE I REQUEST YOU TO SEE THE ABOVE DETAILS OF THE COMPLAIN AND REFUND THE AMOUNT TO MY ACCOUNT AS SOON AS POSSIBLE.

Money deducted from my A/C but I didnt get ticket confirmation

Dear Sir,
I have reserved tickets from secunderabad to shalimar(kolkata) for sec'bad-shalimar weekly express Train no:22850 on 12/06/2013. money deducted from my account but my ticket was not confirmed and my money also not yet refunded. Please tell me what should I do.

REFUND for FAILED TRANSACTION-ONLINE BOOKING

I booked a TATKAL ticket (for 2 members) from MADURAI to CHENNAI EGMORE (Train no 12636) on 12/06/2013 ON THE INTERNET. but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 361/- was, however, debited to my AXIS account . Their Failed transaction ID is-0702160465 dated 13/06/2013.

So please do the refund to my respective account .

Thanks,
AHAMED SHERIFF
9943599859
adsharif [at] rediffmail [dot] com

Unable to create an ID,Inspite of trying many attempts

I’m unable to create ID with IRCTC.
It says that my mobile number is already registered.
But still i don’t pursue an ID in IRCTC.
I need an ID in IRCTC asap.
Im seeking your help regarding this Issue for the third time.
Kindly help me to resolve this problem soon.

E-Mail ID registered:sairaam04 [at] gmail [dot] com

Regards,
Sairam.

complain against refund

Dear Sir, This is to inform you that I have cancelled two ticket on 29-may-2013 .1st one PNR Number: 2246702147 amt 430/-(refund amt) and 2nd PNR number: 2609382988 amt 430/- (refund amt) and from IRCTC website which was booked thru my Debit card, and I have not received the message on my cell n in my IRCTC account showing that they refund ammount but till today 10.06.2013 I have not received any amount. Requesting you to please check and revert urgently… Narendra Kumar 9414656933

log in is fail

dear sir/madam
My login is fail due to wrong password
my id is :- coolsam94
plz send new password as soon as possible on my email id - coolsam [dot] sam84 [at] gmail [dot] com
thanking you
my mobile no: 9694754933 its Urgent

cancelled amt 1080 refund

Dear Sir, This is to inform you that I have cancelled a ticket on 27-may-2013 .PNR Number: 6714846507 amt 1137/-(refund amt) and from IRCTC website which was booked thru my Debit card, and I have received the message on my cell that your ticket is cancelled amt 1080/- will be refunded in your account, but till today 30.05.2013 I have not received any amount. Requesting you to please check and revert urgently… Sushil Mishra 9717994473

Money has deducted my account without ticket

Respected Sir/MAdam,

I have booked a ticket from Jaipur to Delhi Cantt in Double Decker (12985) , travel journey is on 15/06/13 and made the payment through SBI net banking , the details of which are given below
Transaction Amount : (INR) 437.47
Transaction ref no: 0694144461IGI7321425

The amount has been deducted from the account but the ticket has not been booked.
Contact number- 8504084855