Dell Customer Care & Support Numbers

Organization: 
Toll free Number(s): 
  • 18004254026 (BSNL)
  • 18004258119 (BSNL) (Mon-Sat 9 to 6 pm)
  • 18004250088 (BSNL)(9 to 6 pm)
  • 18004252073 (BSNL) (Premium Phone Support) (24X7)
  • 18004252066 (BSNL) (Notebooks & Desktops) (24X7)
  • 18004252073 (BSNL) (Premium Phone Support) (24X7)
  • 1800-425-4026 (BSNL) (Sales) (Mon-Fri) (10 to 7 pm)

Dell All India Customer Care numbers

From Website

Call 1800-425-4026 (Toll Free - BSNL & MTNL subscribers only) or call 080-2506-8026 (standard charges apply).

From Newspaper Advertisement

  • 1800 425 8119 Toll free Mon-Sat 9am-6pm(BSNL & MTNL only)
  • 080-2510 8984 Standard charges apply

Dell All India Technical Support phone numbers

 
Desktop, Portable, Workstation, PowerEdge & PowerVault Main Line1800-425-8045
Desktop, Portable, Workstation, PowerEdge & PowerVault Main Line1800-425-9046
For Mobile usersLocal STD code followed by 60003355
Local Call Charges within India apply
 
XPS Main Line1800-425-2066
XPS - Toll Number080-2510-8033
STD Call Charges within India apply
For Mobile usersLocal STD code followed by 60009045
Local Call Charges within India apply
  

Email Technical Support

Contact Dell by e-mail for technical support

Dell Support Forums

You can take community help in searching for answers to your question in the Dell Discussion Forums

Dell Local Service Centers in India

City ADDRESS OFFICE PHONE WEEKLY HOLIDAY STORE TIMINGS
 
Ahmedabad No. 8, Bhagawati Chambers, Near Swastik Cross Road , Navarangapura, Ahmedabad-3800009 079-40371313 Sunday 9:30AM - 6:30PM
Bangalore Divyashree Greens, Phase-28, Survey # 12/1, 12/2A , Challaghatta Village, Varthur Hobli, Koramangala, Bangalore-560071 080-39292500 Sunday 9:30AM - 6:30PM
Bangalore 2 - My sugar Building, Ground Floor, Opp Ravindra Kalakshetra ,J.C Road,Bangalore 080-41143778 Sunday 9:30AM - 6:30PM
Chandigarh Sco No. 477-478 (1St Floor), Sector 35-C , Chandigarh 0172-6570856 / 4611856 Sunday 9:30AM - 6:30PM
Chennai No. 1 Saizburg Square, 107 Harrington Road, Chetpet Chennai -600031 044-42855091 Sunday 9:30AM - 6:30PM
Cochin No. 675/1 & 2 Muscat Tower Ground Floor, Corporation Approval No 28/3318A1.S.A Road , Kadavantara Kochi- 682020 0484-4066981 Sunday 9:30AM - 6:30PM
Delhi Ground Floor, Ii-C-17, Lajpat Nagar - 2, Near Bikanerwala, New Delhi-110024 011-46550325 Monday 9:30AM - 6:30PM
Gurgaon Shop # B-204, Upper Ground Floor, Super Mart 1,Dlf Phase - Iv Gurgaon - 122002, Haryana 0124-4047625 Sunday 9:30AM - 6:30PM
Hyderabad Portion No.G5, Mayfair Complex, 1-6-303/34/1, Sardar Patel Road, Secunderabad - 500003 040-40188285 Sunday 9:30AM - 6:30PM
Jaipur Crystal Palm, Plot No.2, Sardar Patel Marg, C-Scheme, Jaipur-302001 0141-4014220 Sunday 10:30AM - 7:30PM
Kolkata Shop #, 51 / 57 / 32, Park Plaza, # 71, Park Street, Kolkata -700016 033-40646263 Sunday 9:30AM - 6:30PM
Lucknow No. 24 Halwua Siya Market , Hazarat Ganj, Lucknow-226001 0522-4102392 Sunday 10:30AM - 7:30PM
Mumbai Shop No. 15, Kuber Complex, Link Road, Andheri West, Mumbai - 400053 022-42646252 Sunday 9:30AM - 6:30PM
Noida J-29, Sector-18, Gutam Budh Nagar, Noida- 201301 Uttar Pradesh 0120-4358477 Sunday 9:30AM - 6:30PM
Pune Shop No.9, Prince Town, Plot No 73 Survey No 209/4/2 Kalyaninagar, Yerwada Pune-411 006 020-40146692 Sunday 9:30AM - 6:30PM

Comments

problem in desktop

I have a dell optiplex620 but there is a problem motherboard has orange light,front panel is blinking orange light pls kindly service my desktop i am a kilakarai native
Your sincerly
Mohamed mustaffa hasan

wifi,bluetooth periphery drivers for dell inspiron N4030

kindly send me the drivers of wifi,bluetooth periphery drivers for dell inspiron N4030 .That it is not working on bluetooth devices and not support the wifi. kindly me the above drivers to my above emil id.

Faulty Device despatched

Inspiron 3521 dispacted which micorphone head phone comboport is not working and technical support department not supportiong.

problem is change pc settings menu

hai anybody having a same problem
Iam having DELL INSPIRON 5220 and have installed Windows 8 in my laptop
I could not able to find the bluetooth devices with it
the problem is change pc settings menu blinks for a sec and disappers
any suggestions please

Dell aero touch problem

my dell aero has touch screen problem ,border and bottom portion of touch screen stop working which makes handicapped in typing text and accepting/rejecting incoming call and so on more issues

no replace my dell mobile

main chd 35 main apna dell mobile repair ka lya dya tha(touch no work ) ,phla kha ke wait kro dell vlo ko mail ke h , ajj 22 din ho gya h mobile dea ko .ab kha rha h ke 2 -3 month ka time lga g . mera mobile da do main apne ap thick kra lga .

this is not REQ .
ager es comment ka replay nhy i main
Consumer Courts at Chandigarh case ke dna h

Mobile Service

Hello
I bought a Dell Venue Thunder mobile and after 3 months the mobile get complaint. And replace my mobile with new one from an authorized service center (Accel Frontline, Dell Service Center in Mettukada ,Thiruvananthapuram kerala INDIA). The new mobile given from service center was a complained one, i adjust to use the mobile almost 8-9 month after of that, there is so many problem find in my mobile, so i again send my mobile for servicing via an authorized service center (Accel Frontline Vellayambal Thiruvananthapuram kerala INDIA) on 19-Mar-2013. But my mobile not return yet.

Rate chart

PLEASE SEND NEW RATE CHART OF MOBILE REPAIRING ALONG WITH PARTS AT KOLKATA DELL SERVICE CENTRE BCOZ THEY HAVE VERY OLD RATE CHART WHICH IS HIGHER THAN CURRENT PHONE COST.......... ITS VERY URGENT PLZ INFORM ME.

Problem in camera of Dell xcd 28

Sir my mobile is showing problem regarding camera such as cannot connect to camera.Please help me to solve this problem

CRESTFALLEN DEEPLY WITH THE SERVICES OF DELL

This is regarding my INSPIRON 5050 Laptop (Service Tag-2zxppr1, express service code-6526507933). I was very happy in purchasing this laptop 6 or 7 months back. But with the passage of time I encountered with the series of technical snag in the system. After two months, the LDC has been starting blacking out several times. I lent the help of technical guy from Technical Department and I was informed that there was some java updater issue. One week later, I encountered with microsoft office problem and yet again I called technical department to sort out the issues and they were resolved. These series of issues I experienced with many times. Every time I performed what the technician guided to do.

These (two) problems persist simultaneously and I called Mr. Ganesh and then transferred to Mr Sachin to resolve. Ganesh was good to resolve the issue and Mr Sachin who is the senior of Ganesh treated me badly for the resolution. I spent Rupees 35000 to purchase and but the services I am getting are very poor and I am very very disappointed with my system. Moreover Dell is known for its first rate services, but practically I am unable to get

patition the hard disk

Dear sir\madam,
I brought the Dell inspirion 14r with 500 gb hard disk
It is pre installed windows 8 with single drive that is"c"
I want to divide that single drive into multiple drivers without formating.
Please help me .

Regards
Balu
balakrishna [dot] desham [at] gmail [dot] com

dell laptop i not like

my laptop brand 4 dell service will be no provied, so dell is very bed lapto...................................

mobile- no - 09368210006

Wrong delivered

Dear Sir,

I received my laptop Inspiron 15 (3521) as shown below. As per configuration (in dell store) and discussion with your representative the laptop should be of 2.6 Ghz but my laptop is showing 1.7Ghz. Why ?

Please advice or else for further action I will go to consumer.

Yusuf

app install problem

Dear sir
When I download any apps from all over the enternet which. Don't install inmy dell aero .there is a message(for security your mobile is install blockfor non. market apps) so kindly plz help me

DELL LAPTOP KEY BOARD & CD DRIVE NOT WORKING

DELL STUDIO 1558 LAPTOP
HX7F6BS
39013148872
INVOICE No.:8040023584
CUSTOMER No.:781722873
DELL ORDER No.:840002827

Dear Sir,
My above mentioned Dell laptop’s Key board is not at all working as well CD Drive is also not working, In spite of making so many Complaints by Phone as well through Mail no action has been taken from your end. I am working in Public Sector Undertaking .My above mentioned Laptop falls under Warranty period till date. The present position of laptop is in Bhopal. Kindly do the needful at the earliest.
Thanking You,
CHANDRA VIKAS DUBEY

dell Aero

dear sir,
i bought dell aero phones....how upgrade android 1.5 to 2.1 or 2 ...any android apps not instal ...when this instal
massage show on screen ..yr installation process are block for secuirity purpose .....pl help me.. my above id
9450536659 [dot] [dot] [dot] [dot] [dot] [dot] [dot] rajnish478 [at] gmail [dot] com

Dell Aero is Hell

DELL AERO cell phone is a very bad product made in china. It has touch screen problem , memory card stops detecting,border and bottom portion of touch screen goes bad within 2-3 months of usage which makes handicapped in typing text and accepting/rejecting incoming call and so on more issues boss... i personally have got repaired/replaced my dell aero cell 3 times within my warranty period and found developing same touch screen issues all the time.

Fraud

Fraud
Model Number: Dell Inspiron 15R i5 5520
Order Number :- *********2
Order Date: 20th Nov 2012

Above mentioned are the details which i had got when my laptop was ordered online to compuindia.com in my presence from Dell Exclusive Store, whose address

is provided below.

Dell Exclusive Store,
G -1, Bajaj House, 97 Nehru Place
New Delhi - 110019
Delhi
Phone: 011 41666695 / 40793521/ 8285386493

I had received a mail dated 20th Nov 2012 5:13 PM from compuindia.com confirming my purchase of laptop with order number *********2.

1. Registration are available on WWW.DELL.CO.IN but dell exculsive store employee(Mr Amit, phone number 9013448623) told dell india stop this service for

dell.co.in it can register from compuindia.com

2. I had received a mail dated 20th Nov 2012 5:13 PM from compuindia.com confirming my purchase of laptop with order number *********2.
Later on when i did not received my laptop after three working days i contacted dell store where i was told that it was under processing and it will be

delivered to me very soon.

After several attempt to make contact to Dell Exclusive Store, Nehru on 24th Nov 2012 i was told that my order number *********2 has been cancelled as

the order number was not having an invoice number.

I was later issued new purchase order number: *********3 details of which are as following:

Purchase order number: *********2
Invoice Number :- **********

I have not received an email confirming new purchase order even till date although I had requested them send me the confirmatory email of the same.
I would like to know why my purchase order number was changed and who is to be held responsible for it.

3. Dealer told my order number is :-*********3 but when i receive dell laptop. order number on laptop cover is *********41.

4. My laptop is register on Dealer name.(When i contacted Dell Service Centre (phone number: 18004254051) regarding the spot i was asked for Service TAG

number and when i provided them the number i was told that the supplied TAG number belonged to a laptop which was purchased by someone else (i.e. i am not

the owner of the laptop) and i have been told that the laptop was purchased 135 days ago.)

5. When i started my laptop it is having a white spot on the screen.

6. The model supplied to me is having an opening near Right Side Speaker which means the laptop has been tempered earlier.

7. 18-october-2013 expire date of dell on site warranty But by laptop is deliver on 26-Nov-2012 (information gather from dell service center)

8. Dell provide replace whole dell laptop in 90 day if u have any issue in dell laptop( but irresponsibilty of dell Exclusive store sale 135 days old Laptop.

so i can not get this benift).

Dell venue replacement

Sudhanwa_Mannur [at] dell [dot] com , Seema_M1 [at] dellteam [dot] com
cc :udaychourasiya [dot] s [at] accelitresources [dot] com

Dear Sudhanwa\Seema,

First of all I appreciate your prompt responses and thankful for bringing up the support, resolution.
Actually Sudhanwa, when I had the communication with you via phone in regards of phone swap in the last incident as I was moving out for couple of months and you make an arrangement of swap at Saturday late evening.I made it clear that my most of the time duration out of the warranty period I spent by struggling with the device.

In continuation my phone has been swapped 3 times within 11 months and every time I have been assured from the Dell's with the commitment of the tested product. But if the issued product itself is recycled/refurnished the reliability of the product is always doubtful.

If the same product fails to meet the desired performance 3 times in a row with the same customer, Nothing can be a worse and painful experience for him with the gazets.

I have maintained all the previous interaction records as well the swap Challans which you can refer for the better understanding of case.

I have already intimated about the display issue to the local service center within the 48 hours of swap delivery.

If the problem persists Dell replace the device without going for any repairs good..... but again, its manufacturer responsibility to make assured of the continuation of product success as they are one of the world's most reliable brand and from my opinion it is Dell's responsibility to first assure the customer with the best product which meet all the desired expectations at least in this case. I expect the correct resolution by issuing well tested swapped product under the warranty covers as well I would be interested as well in extending up the service warranty by the insurer in lieu of which I am agreeing to pay the applied warranty extension charges.

Every time If I have been facing up the problem and losing up the period of warranty on the product due to the unavailability of the swap device at a Dell service store, by considering above all the situation I am not convinced that I should be liable to pay any charge to Dell.

After waiting for 4 months...
Post: 8 Gentle Reminders...
Final reminder,

No any update of my phone's delivery as of now.
NO updates on receival of my phone at Accel care.

Its pathetic for a customer to do the follow up for something where he is not at all responsible.
None of the express mail service company takes more than 3 days to deliver the goods & its been almost a month since I am chasing you people. I won't get the delivery in next 24 hours. I am forced take legal action and accelerate through the consumer forum and media against you and your company...It would be the 3rd replacement of the product in a row.

There should be promising commitment level for courtesy sake as being a world largest manufacturer of computers and smart phone.
Your treatment to your patronage customer's disappoints and I am extremely irritated now.

4 months are over NO RESPONSE YET...
Regard's
Zameer Siddique

Do not go to dell service center chennai

There is completely nonsense happened there. I have gone to dell service center with some problem. They took one week time and said cured the problem. After going to home, it was not worked properly. and again i have gone to dell center. they gave teperaury solution. Again coming to home, I have got the same problem continuously. They ar continuously wasting my time and man power. They are testing anything and they agreed to change the mother board, but actually it was not changed.

So, Please do not go dell service center., even you are having warranty service. It is not like Lenova service center.

I dont what the ...... they are doing there.

NEEDED PRICE RATE FOR DELL BATTERIES

Hi,

This is Prakash from Madurai.

I Need a New Battery DELL LAPTOP COREi5 Inspiron Model No:1564.

This Model needed a price rate. My Mobile Number is 08144897282.

PLEASE CALL ME AND REPLY ME.

Yours Sincerely,

Thanks

REGARDS
PRAKASH

Plz Do not Buy Dell Mobile - XCD35

Dear Sir,
I am suffering for Dell Service, I have purchased a Dell XCD35 ( IMEI: 355404040239811 ) through Flipkart online, on 11-19-2012. I am very much satisfied with the product, But now Extremely disappointed for not getting the service support. Two months back my hand set automatically switch off after that I can't switch on the unit, its showing only Dell symbol while switching on instead off booting. I can find out the Dell authorized service centre Name and address in South kerala from Dell website ( Ascent Technologies Trivandrum, kerala - 04712326743, 9895702060, 9847193902 ). I have given my Hand set to Dell service center by 13th September 2012 ( Call ID: AT7-DL-12-0004179-DW ). After that continuously calling, direct enquiry in that service centre but not responds. Even though they are the authorized dell service centre they are unnecessarily blaming some third party for not giving the service support to them. Ultimately as an end user I am Suffering last 1.5 Months for not getting the warranty service for my dell Xcd35. I am urgently in need of the product, Please help me Sir......

Regards,
Aneesh.M.P
+919847938344
aneesh [dot] mp [dot] tvm [at] gmail [dot] com

web cam is not working.

i formatted my system due to some problem .so all the drivers was deleted . so suggest me how to install dell web cam software again. my phone no is 8533019594 and 9458596402
thank you.

Dell Audio Prabulam

Dear Sir
My Laptap Dell Inspiron ,model No 5110, Sound effect not Gating Properly sound is automatically going up and coming down pleas give the solution for this .......
ANAND.A
BANGALORE -29
PH-9036669222

LAPTOP IS NOT WORKING

GRAPHIX, WEBCAM, BLUETOOTH, PROCESSING SPEED,

ALL ARE NOT WORKING.

I HAVE CALL LOGED ALSO. BUT NO RESPONSE

THIS IS SHAMEFULLY

9413311558-MOB

WORST CUSTOMER CARE ( LAPTOP)

1-800-425-4026 or 080-2506-8026
during the month of April 2012 ,

I have purchased a Dell InSPIRATION 4110 ( BHAYSAM CIRCLE - SASHIVANAGAR ) DELL SHOWROOM for my home on No : 7825 08622 ; dell order no : 840641804 ; invoice no : 8040474166. But within the span of a 15 days, the ethernet port was faulty. I have approached the customer care through mob but it took them long time to reply. finally after doing all the non sense basic trouble shooting done at the otherend of the shore, the customer care gay ,agreed to sent Engineer. the problem was rectified. But with 30days, some other problem surfaced , and again the old problem the old system was followed like basic trouble shooting and many to follow the suit. But the Customer care could notable to identify the problem. So We took the laptop to the Dell service centre ( JC road, banglore) where the Mother board was gone faulty. here mother board was faulty and was replaced as it was under warrenty. With a week another problem surfaced and this time it was again the ethernet port problem. The customer care agent could not able to rectify the problem, so we took it to Dell showroom ( JC Road, Bangalore) . the Engineer did not visit this time, as the call centre rejected and assured us that there is a problem with the isp end.When we throughy check from ISP end, the problem was surfaced from Dell end itself. This is the worst call center . I REQUEST YOU NOT TO BUY DELL LAPTOPS .AFTER SALE SERVICE ARE VERY POOR

Malfunctioning of Laptop back up supply

I have purchased one Dell Laptop during February, 2011 which bears Expres Service Code 13173564376 and Service Tag No. 61V77BS. Within the short span of about one and half a year, the same started malfunctioning and the backup supply provided therein, is no more functioning. The Laptop was purchased from the N. F. Railway Emplpoyees co-Operative Soc iety Ltd. located at Rest Camp, Pandu, Guwahati-781 012, Assam.
While purchasing, an authorised service personel, namely Sri A. Banerjee and his mobile number was written in my warranty card but, despite several efforts he could not be contacted compelling me to lodge the complaint to customer care No. 1800 425 0088 on 01.8.2012.
Obviously, a question arises, as to why the N. F. Railway Emplpoyees co-Operative Soc iety Ltd. do not maintain a liaison with local Authorised service agencies for attending the costly equipments for which I have been paying EMSs @Rs.2377x24 months and a customer be misguided at the very time of purchasing and why the matter cannot be referred to an appropriate Consumer Redressal Fiorum at National forum.
Gauri Sankar Nath,
Chief Office Superintendent,
General Manager's office, N. F. Railway, Maligaon.
e-mail : gaurisankar_nath [at] rediffmail [dot] com
Mobile : 88226 93517.

my USB ports of inspiron n4010 r not wrkn properly,service tag n

my USB ports of inspiron n4010 r not wrkn properly,service tag no. is 8CH86BS, please help me out

Service of Dell Aero(Urgent)

Subject : Conflict over the Service of Dell Aero(IMEI No: 354773040009114)

Sir,
I am Ayon Bir, I bought a Dell Aero Mobile on 30/07/2011 since
then there were touch and software problem in my phone. I went to the
service center in Kolkata and get it replaced. Again the problem has
coped up in my new handset and again I went to service center on
1/6/2012 and resister a complain there(Issued ID -473).

Later on the authorities at the service center informed me after a
month on 2/7/2012 that i need to contact another person and they gave
me an STD mobile number(Mobile No - 08025106211) I tried to contact
there but on calling on that number I could only hear "Extension
OOOOO... Plz Wait Transfer cannot be completed plz try again later"
Sir, I called in the above number about 20 to 30 times but i could
hear only the things above.

I called again at the service center and they gave me this e-mail
address. Sir, I am sorry to inform you that I am feeling that I have
been unnecessary harassed " why should a customer have to go from one
door to another" what's the purpose of a service center then.

Sir, I will be highly grateful if you look into this matter and
solve my problem.

With Respect,
Ayon Bir
Kolkata
Mob: 9163291219/8961009539

Address of the Service Center(Consulted):

31,1ST Floor,
Beside Chandni Chowk Metro Station,
Ganesh Chandra Avenue,
Bowbazar, Kolkata - 700012
Phone No: +(91)-(33)-40050011

Sir, Plz send me a conformation mail.

worst service provioder -dell

DELL IS THE WORST SERVICE PROVIDER/Don’t buy Dell.

DEAR MADAM/SIR

PLEASE RESOLVE MY ISSUE AS SOON AS POSSIBLE.

YOU HAVE TOLD US THAT THE ISSUE WILL BE RESOLVED WITHIN 24 HRS BUT THERE IS NO ACTION TAKEN FROM YOUR SIDE.
!! I guess this computer is going in the garbage. If you want to avoid headaches, and inconsiderate people who don't care for your business...STAY AWAY FROM HP PRODUCTS!!!!!!
Their customer service is HORRIBLE!!!!!!!!!! The "techs" are hard to understand and every time you are on hold it's atleast 10 minutes! I've been on a call for 50 minutes now and am still on hold again to talk to a supervisor! This is unacceptable and ridiculous!!!!!!!!!
Stay away from this company is my advice.
. I WILL TELL EVERYONE NOT TO PURCHASE YOUR PRODUCTS AND INTEND TO INFORM EVERYONE ABOUT THE CRAPPY SERVICE YOU GIVE.
YOU ARE A DISGRACE .......

. I am one angry consumer and will spead the word to boycott DELL
Please don’t disappoint me, I know that you people can definitely do it… human values are also important along with business …
Even after, loosing a lot of my precious time / hours and hours, in contacting your Customer Care / Technical Support Centre and narrating the full facts afresh each time, I could not get any assistance from M/s Dell India Pvt Ltd.
MY LAPTOP HAS BEEN WITH CUSTOMER CARE FOR LONGER THAN I HAVE BEEN ABLE TO USE IT, ON TOP OF THIS I AM JUST WASTING MY TIME ON WARRANTY WITH THIS LAPTOP NOW!!

Whats more the customer service confronts/shouts at me when I ask them i cannot send it back as i am handicapped without a computer and cant finish my assignments with a 4 week delay. -completely unsympathetic!
More they tell me to buy more service from them!!! -completely unsympathetic!

Worst customer service I have EVER encountered
Your timely response will be highly appreciated by me. You non-action to my complaint may compel me to go to consumer Forum as well as other legal authorities for redressal of my grievances.

I AM WAITING FOR ANOTHER FEW DAYS.IF MY PROBLEM IS NOT RESOLVED I WILL POST ALL THI SIN SOCIAL MEDIA AND WILL ALSO GO FOR PRIONT AND VISUAL MEDIA.THEIR ARE SO MANY PROGRAMMES FOR CONSUMER BENEFIT.

AT LEAST I CAN ASK AND REACH 1000+ PEOPLE NOT TO BUY DELL EVER.YOU MUST BE HAPPY FOR MY LOSS FOR ONE LAPTOP ,BUYT YOU NEVER THOUGHT THAT THIS ONE CUSTOMER IS ALSO VERY VALUABLE.

REMEMBER CUSTOMER IS KING

YOUR,
ANISH RAJPUT
9911452626/9911442626/8285042929

--- On Wed, 3/21/12, The Best CA Final MAFA <cafinalmafa [at] yahoo [dot] com> wrote:

From: The Best CA Final MAFA <cafinalmafa [at] yahoo [dot] com>
Subject: Re: service tag 5JKF6Q1
To: Priyadharshini_V [at] Dell [dot] com
Cc: jainpriyanka86 [at] gmail [dot] com
Date: Wednesday, March 21, 2012, 2:49 PM

Dear Priyadarshini,

Your Company seems not to be interested in solving the issues.There is no reply from your side yet.I am waiting for next 24 hrs else i would take harsh steps against Dell.

waiting for a positive reply.

Yours faithfully
Anish Rajput

--- On Sat, 3/17/12, The Best CA Final MAFA <cafinalmafa [at] yahoo [dot] com> wrote:

From: The Best CA Final MAFA <cafinalmafa [at] yahoo [dot] com>
Subject: Re: service tag 5JKF6Q1
To: Priyadharshini_V [at] Dell [dot] com
Cc: jainpriyanka86 [at] gmail [dot] com
Date: Saturday, March 17, 2012, 10:16 AM

Dear Priyadharshini,

I am really fed up after buying dell laptop.Each and Every Day some or other issues Comeup and i have to rush to cyber cafe for completing my work.
Your engineer visited us.Firstly he was unble to detect the problem.Then he replaced screen and the motherboard.I thought that the issue is resolved.But then again the keyboard stopped working.All the USB ports stopped working.If i atttach any external media then the laptop used to restart.Afterso much calls and complain the keyboard was replaced.Optical Disk Drive was also replaced by the servicecentre.

Now again such problems are cropping.What sort of Repair work was carried out by your engineer and the service centre.Is this the sort of product Dell Suc a Reputed Company Offers

I am a teacher by profession teaching 5000 studentsand my brother is a lawyer in Supreme Court .you dont even know what the image of your company will be once i declare this to them.I am totally harassessed by this.You can do whatever you like with this hell system.I want full replacement of the system else i will file a legal suit against your company.

You can coolect the systemfor full replacement from my home address given below
BIKASH KUMAR JAIN
788/789 GURURAM DASS NAGAR EXTENSION,2ND FLOOR,
RAMESH PARK
LAXMINAGAR
DELHI-110092
PHN-09911452626,9911442626.8285042929

PLEASE REPLACE THE LAPTOP AT THE EARLIEST.
THANKING YOU
ANISH RAJPUT

--- On Fri, 3/16/12, Priyadharshini_V [at] Dell [dot] com <Priyadharshini_V [at] Dell [dot] com> wrote:

From: Priyadharshini_V [at] Dell [dot] com <Priyadharshini_V [at] Dell [dot] com>
Subject: service tag 5JKF6Q1
To: cafinalmafa [at] yahoo [dot] com
Date: Friday, March 16, 2012, 9:29 AM

Dear Mr. Rajput,

This is with reference to your last conversation with dell with regard to your system carrying service tag 5JKF6Q1.

As discussed we will have the system repaired as per Dell’s warranty terms and conditions . Below mentioned are the options to have the system repaired .

· Dell to depute an engineer with the relevant replacement parts to have the issue resolved.
· You can leave the system at a Dell service center and have the issue resolved.
· Dell can have the system collected from your residence to Dell’s Bangalore office and have the issue resolved and send the system back to you.

Kindly advise the best option for you ,so that we can have the issue fixed at the earliest. We regret to inform you that we will not be able to provide you a system replacement.

Kindly revert to this mail if you require any help in fixing the current issue with the system .

For and on behalf of Dell India Private Limited
Thanks and Regards,
Priyadharshini V
Senior Support Resolver
Dell| Consumer, Small and Medium Business
Toll Free – 1-800-425-8045

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