BSNL Customer Care Numbers

Organization: 
Toll free Number(s): 
  • 1800-180-1503 (BSNL) (For GSM Mobile Services)
  • 1800-424-1600 (BSNL) (For Broadband & Internet Services)
  • 1800-425-1957 (BSNL) (For MPLS & Other Data Services)
  • 1800-345-1500 (BSNL Landline)
  • 1800-180-1502 (WLL)
  • 1800-111-233 (BSNL Web Confrencing)
  • 1800 425 1425 (E-Track Fleet Management System)

Register for DND(Do not Disturb)

Call 1909 from your landline/mobile

  • For basic services including broadband services:1500
  • For GSM Mobile services: 1800-180-1503 or 1503
  • For Broadband &Internet services:1800-424-1600
  • For MPLS & Other Data services: 1800-425-1957
  • Complaints can be booked on 198. You can also booke it on 12727(for Circle Office) or 1095 (for District Office). These are special numbers for booking public grievances.

BSNL 4-tier complaint procedure

  • Lodge complaint at call center
  • Lodge complaint to Nodal Office
  • Lodge complaint to Appellate Authority
  • If all fail lodge complaint at Indian Govt Public Grievances portal

File Complaint Online

Landline Customers(Email & Mobile registration)

Register your mobile

Facility available in select cities only

Send SMS from your mobile to 09404001111; Format: REG <your stdcode+phoneno> <account-no>

Example: REG 07712593793 10001361147 (Note: std code is:0771)

Register your E-mail id

send SMS to 09404001111; Format: REG <std+landlineno> <account-no> <e-mail id>

Deregister both your mobile & email-id

send SMS to 09404001111; Format: CAN <std+landlineno> <account-no>

Deregister mobile number only

send SMS to 09404001111; Format: CANM <std+landlineno> <account-no>

Deregister your email-id only

send SMS to 09404001111; Format: CANE <std+landlineno> <account-no>

BSNL Appellate Authority

Dial the following numbers in case of Assistance/ Help without paying for it (from BSNL telephones):

  • Some of the services are available in select cities only. Please check the availability in your city.
  • Services written in blue color are available on STD also.

Services Numbers
PSTN Call Center (for any queries related to landline telephone, ISDN etc. Also accessible from CellOne, Excel & Tarang phones) 1500
Kisan Call Center (for any queries related to agriculture) 1551
Police 100
Fire 101
Ambulance 102
Billing complaint center 166 / 1660-69
Trunk booking 1580
Trunk assistance 1581
STD complaints 1582
National Directory Enquiry (NDQ) Service 1583
International trunk booking 1586
International trunk enquiry 1587
International Trunk delay information 1588
Telex complaints 1589
Directory enquiry service 197
Telephone Complaint Booking 198
Emergency Relief Centre on National Highways 1033
Relief Commissioners of Central/State/Union territory 1070
Control room of District Collector/Magistrate 1077
Public Grievance Cell Telecom Circle HQs 12727
Public Grievance Cell Kolkata/Chennai 1095
Crime stopper cell of police in Kerala, Rajasthan, Andhra Pradesh & Mumbai 1090
Women crisis response 1091
Earth-quake Help line service 1092
Natural disaster control room 1096
AIDS help line service 1097
Children in difficulty/ Child Distress Service 1098
Catastrophe & Trauma service 1099
Free Phone Enquiry 1600
India Telephone Card Enquiry 1602
Billing Complaint Center (Interactive Voice Response System) 1671-73
Maritime Search and Rescue control room of coastal guard 1718
Blood bank information Service 1910
Dial a doctor 1911
Leased Circuits Fault Booking 1918
Eye bank information service 1919
Change number announcement (Hindi) 1951
Changed number announcement (English) 1952
Changed number announcement (Regional language) 1953
Changed number announcement (in case of shift) 1954
Sancharnet Internet Help desk service 1957
Leased Circuit Fault Booking (WTR) 1958

Comments

SIM IS BRRED AND I CANNOT USE IT FOR MY INTERNET CONNECTION

My BSNL sim is barred and I have paid money also so that I can use it for my internet connection.But my BSNL sim is still barred please help me?:(

answer this post

It's well known that cash can make people autonomous. But what to do when someone doesn't have cash? The one way only is to try to get the loans or just term loan.

FAULT NOT REPAIRED FOR LANDLINE NO. 033-23205893

Dear Sir,
My landline telephone no. 033-23205893(location : 16, Bagmari Lane,
Kolkata-700054) has been lying dysfunctional for more than one month ever since Dt. 29/05/2013.
On Dt. 29/05/2013, vide Docket No. 11990721542, I registered my complaint with your
organization.
On Dt. 05/7/2013(Saturday), I physically called at your SALT LAKE(BIDHANNAGAR) exchange office.
Till the date of this message, I have failed to get any positive response in terms of concrete action from you office. My landline telephone no. 033-23205893 is still lying inoperative.
In view of the aforementioned traumatic state of affairs featuring strong apathy of the BSNL authorities in repairing the fault with my landline telephone no. 033-23205893, I would request your goodself to look into the matter with grave seriousness, else I shall be constrained to take legal action against the BSNL authorities, jointly and severally, in near future.

Thanking you,

Yours Sincerely,

KALYANBODH SINGHA,
CUSTOMER ID : 3006596709
ACCOUNT NUMBER : 8006604231
TELEPHONE NUMBER : 03323205893
ADDRESS : 16, BAGMARI LANE, CIT BLDG.,(INDS)BLK-VI,FLT-30,KOLKATA-700054.
CONTACT NUMBER :9002081118(MOBILE).

3G connection

I have Huawei 3G data modem and i am using BSNL connection for internet.Since last 3 days its not giving 3G server or connection therefore my internet speed is slowing very down. Please let me know how to fix this or is there is something wrong with SIM or Modem.
THANK YOU.

Not responding by technical staff and SDO.

DEAR SIR,
MY TELEPHONE NUMBER IS 0651-2246483.
MY TELEPHONE NUMBER AND BROADBAND BOTH ARE NOT WORKING FROM 30.05.2013 TO TILL DATE.
FOR THIS I HAVE COMPLAINED TO YOU AGAIN AGAIN IN SEVERAL DATE. BUT WITHOUT ANY ACTION MY COMPLAIN HAVE BEEN CLOSED BY YOU.
FOR THIS MATTER, I TRY TO CONTACT TO S.D.O. OF ASHOK NAGAR, RANCHI EXCHANGE ON HIS MOBILE NUMBER 9431170516. BUT HE HAS NOT TALKED WITH ME. HE DOES NOT WANT TO LISTEN MY PROBLEM. I AM CALLING TO YOUR OFFICE DAILY TO SOLVE MY PROBLEM. BUT NO ANY ACTION TAKEN BY YOUR OFFICE. SO, YOU ARE KINDLY REQUESTED THAT TO LOOK INTO THE MATTER AND SOLVE OUR PROBLEM. I HAVE BROAD BAND PLAN OF MONTHLY 950.00, BUT I HAVE NOT USED MY PLAN IN FULL PLAN. BUT I HAVE TO PAY YOU BILL OF FULL MONTH WITHOUT ANY SERVICE.

suddenly balance less

helo I'm mehboob form Rajasthan
my mobile no is 7597038478
my balance deduct 2 time I'm call customer care nd
I'm submit my complen 25.5.2013
docket no is E25rj302147
plz refund my balance

3G sim not ativated

I was informed by the BSNL office staff that my 3G sim was pre-activated but I have been unable to make/recieve call. Since balance is required I tried to recharge but unfortuately this too could not be performed. When I made enquiry in and around I found that this is becoz my sim has not yet been activated. I consider this as misguidance of the company and also it is necessary that stern action be taken for misguiding customers. I am a customer of NE BSNL(Arunachal Pradesh, Ziro in particular sense).

No recovery adjusting my security.

Sir I was having basic phone 033-25825963 which was applied closure n Sep.2012 but till now no recovery adjusting my security. I now can expect a reply & kindly attend my complaint.

BROAD BAND BILLING COMPLAINT

Sir/Madam, I have paid through internet for yearly subscription for broad band amounting to Rs.2,579/- on 16.02.2013 for 1 GB per month. In March, I want unlimited plan and I have visited the official she told me that you can apply for unlimited plan and differential amount will be paid. I have applied stating that the unlimited plan from March to July-2013. But I am shocked when bill received that Rs.3,380.54 BSNL authority have terminated my yearly subscription paid on 16.02.2013 and for that they have broadband early termination charges Rs.250/- also included in my bill. I have visited the official of BSNL they told me that you have to tell me whether you want yearly or monthly. I have told her that when I have already written in my application that unlimited plan from March-2013 to July-2013 then it is understood what plan I required. They have told me that you can pay monthly rent you may reduce 2100 and then you pay. The amount is Rs.3,380.54 - 2100 - Rs.1,280/- I have to pay. If you calculate that plan for unlimited is Rs.500/- per month and I am government employee the 20% may be reduced from the Rs.500/-. The BSNL authority not guiding me properly and I have paid Rs.2,579/- is invain and no value for this. This may be rectified immediately without delay. CHANDRESH TANK from SURAT.

Don' Disturb Business Calls - SMS

प्रिय अधिकारी गण,
मुझे अपनी शिकायत bsnl जेल रोड के कार्यालय में दुबारा दर्ज
करते बड़ा अरसा गुजर चूका ...

लेकिन मेरे मोबाईल नंबर ९४२८७ ६६३७६ पर अभी भी
जागते, ऊठते, बैठते, traffic मे हो या कही भी किसी हाल
में क्यों न हो .. व्यावसायिक कॉल या sms से त्रस्त
करते रहते हैं .

क्या आपके पास इनकी मुक्ति दिलाने की कोई गुंजाईश है ?

यक़ीनन मानिये कि- मै आपका शुक्रगुजार रहूँगा .

भवदीय

दिलीपकुमार दत्तात्रय चिंचवडकर
अन्त्योदय भवन,
रावपुरा, बड़ोदा (गुजरात )
पिन नंबर ३९० ००१

Follow the following

Follow the following steps:
1.Open the back cover of your hand set
2. Remove the battries
3, remove the SIM card
4. Scratch out the word India and the Map( Use a coin)
5. spit on it
6. Put it on road, kick it till you forget all Harrasments caused by the SIM, The audicity of the Care services, and the dumbness of the authority, Give one kick from my side.
7. Go to your religious place, confess for the crime you comitted by applying for a BSNL connection (Or are you of those days when we use to wait hours in q to get a BSNL connection)
8. Go to your lawyear, Add one more point to your will, " If anybody is ever seen with a BSNL no, he/she looses the share".
9. Go to the next Paan Shop , purchase a SIM
10. Happy Talking, Net surfing and SMS

New connection applied but not received

New connection applied but not received
Sir,
I sajiduz zaman has booked a laneline phone on 08-feb- 2013. But no connection has been given so far. while making an enquiry in the Ullubari BSNL office (Guwahati) they said that there is a technical problem .

Sir,kindly clear the problem and issue my connection as soon as possible which I am in great need for my business purpose.
My deemand Note no is : N11815306332
order no: 11815306236, customer ID no.: 3006963725,
Address: Heritage Book shop
Rajgarh link road 1, chandmari, guwahati - 781003

Internet Problem

Dear sir/madam
Ma mobile nu:9427006844
i m living in vapi,gujarat
I m using Bsnl network from past year and also internet in 2g.
but it never connect to internet properly.
i had complained many times but no solution.
the problem is not for mine, i had heard from my frnds who r also facing same problem.all over gujarat same problem persisting so take and strict action and solve out the net problem.
MOHAMMAD BHOJANI

refund of security 1750-00 phone 0120-2321939

Iwas having basic phone 0120-2321939 which was applied for closure n feb 2012. lastly it was closwd 25-07-2012.after a few days i got notice of recovery certificate of rs 1508-00, after adjusting my security.
On enquiry , I come to know that BSNL has applied the bill of broadband which was never applied.I requested with the authority. greater noida office sent a manual note to gm noida for refund on 28-09=-2012 but all in vain.may I now can expect a reply or I .......kindly attend my complaint.

V K KANWARIA
63 ARSH COMPLEX ALPHA I GREATER NOIDA
88600 10800
63 ARSH C

For 3 weeks dead phone bill 300

Hi we are using bsnl mobile 088852246043. From last 3 weeks onwards the phone was dead.
But u people sent a lot of bill. May I know how to get a detailed bill?
Is there any chance to stop u r people unauthorized usage of customers phone for their self and
Sending the bill to the customers? Why i am saying this one na, my uncle's phone 0885246766 don't have any chance for STD.
U people sent a huge bill and saying lot of STD usage. Without STD usage facility how the customer will use it?
And they activated STD and sent the bill and after enquiring they are saying like this and next day onwards
Again they deactivated STD.

Why u people are charging without giving itemized bill?

May i know how u people send the huge bill for dead phone?

Deposit taken without any intention of providing services

I had applied for a broadband connection for my residence on 25th October 2012. After 5 days, 3 visits
and payment of a deposit, I was denied of the service, reason being the unavailability in that area.
The lengthy application form that I personally filled on the first day clearly mentions my residence
address where this connection was required. If the company is unable to provide service there, I should
have been told about it on the same/next day by email or phone which is also mentioned in the form.
Instead, the deposit was collected first without the knowledge of whether it is feasible or not. When the
company had no intention of providing the connection why was the money collected?

I had to visit BSNL’s office thrice at various locations and deal with your sickeningly rude staff. I wasted
my precious time, energy and money because of your company’s unprofessional ways. And now, I
have to follow illogical and inconvenient policies of writing a letter to cancel a service that was never
provided to me and expect me to wait for 60 days to get my refund.

No action has been taken by the Nodal Officer in Bangalore even after making several written complaints.

ACTIVATE MY NUMBER

Dear Sir,

My bsnl number 8300104255 , it has not working (Outgoing and Incoming). Please let us know the feed back immediately.

Please contact
8754494065

Reply to comment | India Customer Care

If you pass then you'll see that it would all be worth the fight. It turned out that he was in her writing class with her. And laughter doesn't cost a dime,
and unless she is some uptight chick, then making her laugh probably won't even be that tough.

plz activate my no

My bsnl number 9403440043 , it has not working (Outgoing ). Please let us know the feed back immediately.

Please contact
9028995252

New landline & BB connection

I have applied for the New landline and BB connection on 23/11/12, receipt Number BGLHLS012311200223 DATE 23/11/12, TILL KNOW I HAVE NOT GOT THE CONNECTION, WHEN I CONTACTED THEM NO ONE RESPONDED POSITIVELY, A MOBILE NUMBER IS GIVE TO ME BUT THE PERSON DOES NOT RECEIVE THE PHONE, NEARLY 100 TIMES I HAD CALLED THIS NUMBER, PLZ TRY THIS NUMBER 9448575500. NOW I DONT KNOW WHAT TO DO, I NEED THIS CONNECTION FOR MY BUSINESS. I REQUEST YOU TO HELP ME IN THIS ISSUE.

portabled in voda but cut balance by bsnl not refund 500

i am voda potable customer my mobile no is9414279094 i recharge 500 cut balance by bsnl tr id is 1137245927 dated 07.12.2012. 01.08 noon pl return balance to shop keepar 9829612461 recharge by jain international beawar

Need to De-activate my BSNL Landline services

I would like to cancel my BSNL Landline services.
My Landline number is 0461-2330842.
My ACCOUNT NUMBER: 9016766908
Customer Name : SRI P THIAGARAJAN ASARI
Please call for further clarification : 8939703551

Low Network

Dear Sir / Madam,
We are using bsnl cell phone from past 7 years, recently we have shifted to Dammaiguda from Malkajgiri, Hyderabad.
We are facing lot of problem with low network issues, we will not be able to make or pickup calls from Dammaiguda, Hyderabad. Always mobile shows no network message. Also i check with my neibhors also they too facing same problem with bsnl network.
Please do some thing to increase network, we dont want to shift to other moble network.
Regards,
Ram
Dammaiguda, Hyderabad

Deactivate SMS Premium calls

Sir,
Please deactivate the SMS premium/content calls, once subscribed and no services are now extended. so request to unsubscribe the SMS Content call service. Thanks in anticipation.
Cell No. 9442113161
Acc.No.501056826

DEACTIVATE SMS PREMIUM CALLS

Respected Sir,

Kindly deactivate the SMS premium/content calls facility in my BSNL - Post Paid Phone.

BSNL Post Paid Phone 9443324601
BSNL Post Paid Jodi Offer Phone No. 9487754601 (Every month SMS Premium/content call charged in this number)

My Account Number 500819153

Pl. deactivate this facility in my both the BSNL Mobile - Post Paid Scheme.

Thanks and regards,
V.S. Balamurugan

Recharge Qrery

SIR,

I am bsnl Prepaid Costumer. and I Have Online Recharge 108 to Mobile no. 9421839216 Dt: 25/10/2012 Time 11.00AM. but Balace are not Recharge to this no. but In my Account from debit 108 Rs. so pl see the matter and solve it. and pl refund my amount in my account. Do the needful and pl conform me.

Regd,
vijay shinde
Mob 9975445547

regarding customer care exective

Dera sir /madam

I m getting lots of problems in my bsnl gsm no.
n i m not able to connect with customer care people in chandigarh... i m really vry upset bcoz of few things.
Please give me the number of customer care so i can talk with bsnl people...
Regards

sim card showing busy

- message are not coming and going. This is prepaid SIM card. MY cell No. 9490364971

sms recharge

i have recharge my mobile no. 9450394303 with rs.30/- from 8765331732 on 10/10/2012 at 07:42:54 pm hours ref. no.1011385079 for free sms.
but today in the morning i have sent some SMS and charges were deducted from my balance.
please reply on the above email and refund the amount

Unwanted SMS and unopted subscription

My Mob no: is 9447303277. I am getting unwanted SMS from BT-ITIMES and a duduction of Rs.10 per week for the last one month. The SMS is showing a link to unsubscribe, but it did'nt works. The subscription is not opted by myself. From the internet i got the site address and is provided by INDIATIMES. I send an SMS to Unsubscribe to 58888, but i got a reply that : "Sorry you have not subscribed to any service" but still i am getting these unwanted SMS and deductions from my account.

Pls look into the matter and do the needful to stop such unauthorised subscriptions / deductions from the above service provider.

Post new comment

Comments written in incorrect English, improper grammar, using short forms, using Hindi words etc - those comments will be deleted.
The content of this field is kept private and will not be shown publicly.
  • Links to specified hosts will have a rel="nofollow" added to them.

  • Each email address will be obfuscated in a human readable fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.
  • Lines and paragraphs break automatically.

More information about formatting options