Vodafone Customer Care Number 198

Organization: 
Toll free Number(s): 
  • 198 (For Complaints,service activation /deactivation and tariff change)
  • 98200 98200 (Customer Care)
  • 155223 (SMS- SMS STOP to 155223 - VAS Services)
  • 1909 (SMS)
All India Number(s): 
  • 199 (From Vodafone - Chargeable)
  • 79 6671 4000 (Corporate Office)
  • 79 2323 2251 (Corporate Office)

Email

  • customercare [at] vodafoneidea [dot] com
  • vodafonecare [dot] mum [at] vodafoneidea [dot] com
  • Appellate [dot] mum [at] vodafoneidea [dot] com

Quick links

Recharge

Pay Bill

New Connection

Helpline Number

Vodafone Customer Care Number (Mumbai):
(from any Phone/Number)

9820098200
chargeable at 50p for 3 mins for agent access,
if calling from a Vodafone number

Vodafone Customer Care Number (Mumbai):
(from Vodafone Number)
199 (chargeable at 50p for 3 mins for agent access)
Toll Free Number:
(from Vodafone Number)
198
For complaints, service activation /deactivation and tariff change requests
Email vodafonecare [dot] mum [at] vodafoneidea [dot] com

Important Links

DND

App

Mobile Number Portability(MNP) 

Do Not Disturb (DND)

USSD Code

Prepaid

Sr. No. Long Code Prepaid New Menu Flow(*111#)
1 *111​*1*3# 4G/3G/2G Internet Offers
2 *111*1*6# Chhota Credit
3 *111*1# Recharge Offer
4 *111*5# Voice, SMS, Roaming Offers
5 *111*2# My Balance
6 *111*2*2# Internet Usage / Data Usage
7 *111*3*1# Stop VAS
8 *111*3*2# Start VAS
9 *111*3*7# Manage DND
10 *111*4# Get MyVodafone App

Postpaid

Sr. No. Long Code Prepaid New Menu Flow(*111#)
1 *111# Amount Due Rs. XX due date DD-MMM-YYY
2 *111*2*1# My Tariff & Activate New Tariff
3 *111*2*2# Data Usage
4 *111*2*3# Activate new Data Packs
5 *111*2*5# Roaming Packs
6 *111*2*4# Voice, SMS Packs
7 *111*3*1# Billing and Payment
8 *111*3# Start/Stop VAS Services
9 *111*3*7# Manage DND
10 *111*4# Download MyVodafone APP

Telecom Consumer's Charter for Handling Customer Complaints

State Name Toll Free Number From Any Phone Email Address
Andhra Pradesh & Telangana 198 9885098850  vodafonecare [dot] ap [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), 6th Floor, Varun Towers II, Begumpet, Hyderabad 500 016.
Assam 198 9706097060 vodafonecare [dot] ane [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati - 781035, Assam.
Bihar & Jharkhand 198 9709097090 vodafonecare [dot] bihar [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), BLOCK A, 3rd Floor, Sai Corporate Park Opp. SSB Office, Rukanpura, Bailey Road, Patna – 800014.
Chennai 198 9884098840   Tower1, 9 th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai 600 028
Delhi & NCR 198 9811098110 vodafonecare [dot] del [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi - 110044
Gujarat 198 9825098250 vodafonecare [dot] guj [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), Vodafone House, Corporate Road , Prahladnagar, Off S.G. Highway, Ahmedabad -380 015
Haryana 198 9813098130 vodafonecare [dot] har [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), D-8 Udyog Nagar, Rohtak Road, Peeraghari, New Delhi - 110041
Himanchal Pradesh 198 9736097360 vodafonecare [dot] hp [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), Keonthal Complex, Khalini, Shimla (HP) 171002
Jammu & Kashmir 198 9796097960  vodafonecare [dot] jk [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), 3rd Floor, Sunny Square, Gangyal, Jammu – 180010
Karnataka 198 9886098860  vodafonecare [dot] kar [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), 3rd floor, A-Block, Maruti Infotech Centre, Koramangala, Intermediate Ring road, AmarJyoti Layout, Bangalore-560071
Kerala 198 9846098460  vodafonecare [dot] ker [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), V J Tower , Vyttila Ernakulam Kerala -682020
Kolkata 198 9830098300 vodafonecare [dot] kol [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), 08 Major Arterial Road Block AF, DLF building, Tower C15-16th Floor, Rajarhat New Town Kolkata-700156
Madhya Pradesh & Chhattisgarh 198 9713097130 vodafonecare [dot] mpcg [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), 139, 140 Electronic Complex, Paradheshipura, Indore
Maharashtra and Goa 198 9823098230 vodafonecare [dot] mah [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune - 411 003
Mumbai   9820098200   2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Andhrei (East), Mumbai 400059
North East 198 9774097740  vodafonecare [dot] ane [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), New Downtown Diagnostic Center, Arbuthnot Road, Laitumkhrah, Shillong, Meghalaya - 793003.
Odisha 198  9776097760 vodafonecare [dot] ors [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar 751024.
Punjab 198 9888098880 vodafonecare [dot] pun [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), C 105, Industrial Area, Phase VII Mohali, Punjab - 160055.
Rajasthan 198 9828098280 vodafonecare [dot] raj [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), 5th floor, Gaurav Towers, Malviya Nagar, Jaipur - 302 017.
Tamil Nadu(Except Chennai) 198 9843098430  vodafonecare [dot] tn [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028
UP (W) 198 9719097190 vodafonecare [dot] upw [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), A-68, Sector-64 NOIDA (U.P) – 201301
West Bengal 198 9732097320 vodafonecare [dot] wb [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), DLF IT Park, Block AF, 15th Floor, 08 Major Arterial Road, New Town, Rajarhat, Kolkata - 700 156.
UP(E) 198 9839098390  vodafonecare [dot] upe [at] vodafoneidea [dot] com Vodafone Idea Limited (formerly Idea Cellular Limited), Shalimar Titanium, Plot Number – TC/G – 1/1, Vibhuti Khand, Gomti Nagar, Lucknow – 226010, India

SMS Keyword to Activate or Deactivate Value Added Services ( VAS)

  • SMS START to 321 for activation of VAS services.
  • SMS STOP to 321 for deactivation of VAS services.
  • VAS and Services
  • Activate & Deactivate Services
  • Talk Plan change

SMS Service Port Number

To generate the 8-digit unique porting code (UPC), "SMS PORT<10-digit Mobile no> to 1900".
You will receive a reply with the unique porting code. The porting code will expire in 15 days

Appellate Authority

Monday to Friday, between 10:00 am and 6:00 pm

Name: Shanthi Sharma
Designation: VP - Customer Service
Address: Vodafone Idea Limited, 2nd Floor,
Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Near Mittal Industrial Estate,
Andheri East, Mumbai 400059
Phone: 9820015713
Fax: 022-71713888
Email: Appellate [dot] mum [at] vodafoneidea [dot] com

Service Areas Appellate Authority Appellate Contact Details Appellate Email Id Appellate Address
Andhra Pradesh Ms. Padmavat hi PV Contact No: 9948002240 Fax No: 040- 27764700 appellate [dot] ap [at] vodafoneidea [dot] com Andhra Pradesh Service Area Vodafone Idea Limited (formerly Idea Cellular Limited) 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016.
Assam Ms. Writuparn a Gupta Baksi Contact No: 9706024365 Fax No: 9706197061 appellate [dot] asm [at] vodafoneidea [dot] com Assam Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam781007
Bihar Mr. Gautam Borah Contact No: 9709018279 Fax No: 0612- 2540352 appellate [dot] bih [at] vodafoneidea [dot] com Bihar & Jharkhand Service Area, Vodafone Idea Limited(formerly Idea Cellular Limited). BLOCK A , 3rd Floor, Sai Corporate Park Opp. SSB Office, Rukanpura, Bailey Road, Patna – 800014
Delhi Ms. Puja Mehra Contact No: 01171032211 Fax No:0112694015 4 appellate [dot] delhi [at] vodafoneidea [dot] com Delhi Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) A-19, Mohan cooperative Industrial Estate, Mathura Road, Delhi -110044
Gujarat Mr. Meghnad Mungale Contact No: 7567860602 Fax No: 9825025989 appellate [dot] Guj [at] vodafoneidea [dot] com Gujarat Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) Vodafone House Corporate Road, Prahladnagar, Off S G highway, Ahmedabad, Gujarat- 380015
Haryana Mr. Vikram Bains Contact No: 9813090003 Fax No: 0184 2207410 appellate [dot] har [at] vodafoneidea [dot] com Haryana Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) D-8 Udyog Nagar, Rohtak Road, Peeraghari, New Delhi - 110041
Himachal Pradesh Ms. Mandeep Kaur Contact No: 9736397363 Fax No: 0172- 2236347 appellate [dot] hp [at] vodafoneidea [dot] com Himachal Pradesh Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) , Keonthal Complex, Khalini, Shimla (HP) 171002
Jammu & Kashmir Ms. Mandeep Kaur Contact No: 9796097979 Fax No: 0172- 2236347 appellate [dot] jnk [at] vodafoneidea [dot] com Jammu & Kashmir Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) 3rd Floor, Sunny Square, Gangyal, Jammu - 180010
Karnataka Mr. Sunny Thomas K Contact No: 8071712000 Fax No: 080 7171 1010 appellate [dot] kar [at] vodafoneidea [dot] com Karnataka Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) 3rd floor, A-Block, Maruti Infotech Centre, Koramangala, Intermediate Ring road, AmarJyoti Layout, Bangalore-560071
Kerala Ms. Bindu Gopal Contact No: 9946123456 Fax No:0484280312 1 appellate [dot] ker [at] vodafoneidea [dot] com Kerala Service Area Vodafone Idea Limited (formerly Idea Cellular Limited) V J Tower , Vyttila Ernakulam Kerala -682020
Kolkata Ms. Chandrani Mukherje e Contact No: 9088118992 Fax No: 9830098241 appellate [dot] kol [at] vodafoneidea [dot] com Kolkata Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) 08 Major Arterial Road Block AF, DLF building, Tower C 15-16th Floor, Rajarhat New Town Kolkata700156
Madhya Pradesh Mr. Amit Agrawal Contact No: 07314031414 Fax No: 0731- 2551304 appellate [dot] mpcg [at] vodafoneidea [dot] co Madhya Pradesh & Chattisgarh Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) 139, 140 Electronic Complex, Paradheshipura, Indore
Maharashtra Mr. Girish Holla Contact No: 020 - 71718181 Fax No: 020- 71716666 appellate [dot] mah [at] vodafoneidea [dot] co Maharashtra & Goa Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) The Metropolitan, F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai Pune Highway, Shivajinagar, Pune – 411 003
Mumbai Shanthi Sharma Contact No: 9820015713 Fax No: 022 71713888 appellate [dot] mum [at] vodafoneidea [dot] co Mumbai Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) 86/92, 2nd Floor, Skyline Icon,Andheri Kurla Road, Marol Naka, Nr. Mittal Industrial Estate, Andheri-East, Mumbai400059
North East Ms. Writuparn a Gupta Baksi Contact No: 9774024365 Fax No: 9774197741 appellate [dot] nes [at] vodafoneidea [dot] com North East Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) New Downtown Diagnostic Center, Arbuthnot Road, Laitumkhrah, Shillong, Meghalaya - 793003
Orissa Ms. Deepika Menon Contact No: 9090010078 Fax No: +91 674 7171767 appellate [dot] orissa [at] vodafoneidea [dot] co Orissa Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar - 751024, Odisha
Punjab Ms. Mandeep Kaur Contact No: 9888012346 Fax No: 0172- 2236347 appellate [dot] Pun [at] vodafoneidea [dot] com Punjab Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) C 105, Industrial Area, Phase VII Mohali, Punjab - 160055
Rajasthan Mr. Mayank Srivastava Contact No: 9828996200 Fax No: 01417171999 appellate [dot] raj [at] vodafoneidea [dot] com Rajasthan Service Area Vodafone Idea Limited (formerly Idea Cellular Limited), 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017, Rajasthan, India
Tamil Nadu Mr. Prasad Nair Contact No: 9962099625 Fax No: 9884012345 appellate.tamilnadu@vodafoneide a.com Tamil Nadu Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) Tower 1, 9th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai – 600028
UP East Mr. Vinay Saxena Contact No: 9721980180 Fax No: +91 522 2723974 appellate [dot] Upe [at] vodafoneidea [dot] com Uttar Pradesh (E) Service Area Vodafone Idea Limited (formerly Idea Cellular Limited) Plot No. TC/G-1/1, Shalimar Titanium, Vibhuti Khand, Gomti Nagar, Lucknow 226010
UP West Mr. Naresh Bhatia Contact No: 9719143245 Fax No:9990555888 appellate [dot] upw [at] vodafoneidea [dot] com Uttar Pradesh (W) Service Area Vodafone Idea Limited (formerly Idea Cellular Limited) A-68, Sector-64 NOIDA (U.P) - 201301
West Bengal Ms. Chandrani Mukherjee Contact No: 9093118992 Fax No: 9732097666 Appellate [dot] wb [at] vodafoneidea [dot] com West Bengal Service Area Vodafone Idea Limited(formerly Idea Cellular Limited) 08 Major Arterial Road Block AF, DLF building, Tower C 15-16th Floor, Rajarhat New Town Kolkata700156

Office Address

Vodafone Idea Limited (Formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership, Birla
Centurion, 8th to 12th Floor, Century Mills Compound,
Pandurang Budhkar Marg, Worli, Mumbai – 400 030

Registered Office

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower,
Plot No. 18, Sector no. 11,
Gandhinagar - 382011,
India.
Ph: 079 6671 4000
Fax: 079 2323 2251

Circle Head Office

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Near Mittal Industrial Estate,
Andheri East, Mumbai 400059

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Comments

on some number

i have number iwant they add please tell ph-9581270368

re:: balance deduction for no reasons

dear sirs ,
im being avery old customer of vodafone and a preminum customer facinga very big problem from your company for no reans you deduct money from my balance yesterday my balance was rupees 350 to 400 approx but today u have deducted it fully without any notice for no reason for which your customer care person dont know to even give proper reply they just give reply that we will resend your money or our officer will call you i have been complaining this from so long and i have sent you mail also to you but your company has no customer satisfaction thing to call us back we like fools should call u and email you, this is not good sign from your side . more over im having more then 60 connections of vodafone but im not satisfied with your work. im having all connection in my company name urban tree infrastructures and oayan property and many personal names too.. i further request to solve the problem immediated and refill my account as soon as possible as my booster is also on n my cellular data was off .. so please look into this matter immediately.

hoping for your promt reply.

regards

jinesh kothari (9884680000)

osyan property/director

Rs. 80 sms recharge is not working.

Sir,
I had recharged my vodafone prepaid number with the Rs.80 sms recharge plan on 22.012012 at 6.34pm. This recharge is supposed to provide me with one 30 days of free sms facility with 100 sms per day. But this offer is not working and Re.1 is getting deducted every time I am sending an sms. I would expect Vodafone company to do the needful and help me out before it is too late.

J.Mukherjee,
Vodafone Prepaid Simcard Holder,
Kolkata.

Postpaid connection not disconnection after request on 13.07.11

Sir,

we have about 15 postpaid connection from jan.11. we request on 13.07.2011 at vodafone store, ghaziabad for service stop of connection no. 9811610128 & 3811610130 because sim are missing in our office.

I am surprise for you sent bill every month of above connection without uses by any person.

please take action immedaitly.

I.C. AGARWAL
KRUTI TECHNOENGINEERING PVT. LTD.
9811610188

HOW CAN I CHEAK GPRS BLANCE

How can i check Gprs balance ?

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