Vodafone Customer Care Numbers

Organization: 
Toll free Number(s): 
  • 198 (For Complaints,service activation /deactivation and tariff change)
  • 98200 98200 (Customer Care)
  • 155223 (SMS- SMS STOP to 155223 - VAS Services)
  • 1909 (SMS)
All India Number(s): 
  • 199 (From Vodafone - Chargeable)
  • 9654297000 (Whatsapp Support No.)

Email

  • customercare [at] vodafoneidea [dot] com
  • vodafonecare [dot] mum [at] vodafoneidea [dot] com
  • Appellate [dot] mum [at] vodafoneidea [dot] com

Important Links

Install App

Helpline Number

Vodafone Helpline Number Details Vodafone Contact Number                                   

Customer Care Helpline (Short Code)

(from Vodafone Number)

199
(chargeable at 50p for 3 mins for agent access)                 

Customer Helpline (Short Code)

(from Vodafone Number)

198
(for complaint handling)
VAS Deactivation 155223
Do Not Disturb 1909
Data Activation/ Deactivation 1925
Televerification  59059
Mobile Number Portability Helpline 18001234567
Netsetter Televerification 18001201111
COCP/Enterprise 55666
Sakhi Helpline 1800123100
Emergency Alert (Sakhi Helpline) 55100
Auto Renewal Deactivation 58142
Billing Hot Key Helpline 1111
3G Hot Key 116

USSD Code

Prepaid

Sr. No. Long Code Prepaid New Menu Flow(*111#)
1 *111​*1*3# 4G/3G/2G Internet Offers
2 *111*1*6# Chhota Credit
3 *111*1# Recharge Offer
4 *111*5# Voice, SMS, Roaming Offers
5 *111*2# My Balance
6 *111*2*2# Internet Usage / Data Usage
7 *111*3*1# Stop VAS
8 *111*3*2# Start VAS
9 *111*3*7# Manage DND
10 *111*4# Get MyVodafone App

Postpaid

Sr. No. Long Code Prepaid New Menu Flow(*111#)
1 *111# Amount Due Rs. XX due date DD-MMM-YYY
2 *111*2*1# My Tariff & Activate New Tariff
3 *111*2*2# Data Usage
4 *111*2*3# Activate new Data Packs
5 *111*2*5# Roaming Packs
6 *111*2*4# Voice, SMS Packs
7 *111*3*1# Billing and Payment
8 *111*3# Start/Stop VAS Services
9 *111*3*7# Manage DND
10 *111*4# Download MyVodafone APP

24 X 7 Contact Service Number

Circle Name Circle Office Address (Brand Vodafone)

24 X 7 Contact Number

*Chargeable at 50p for 3mins for agent access, if calling from Vodafone number

Delhi A-19, Mohan Co-operative Industrial Estate
Mathura Road, New Delhi – 110044
199 / 9811098110
Gujarat Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015 199 / 9825098250
UP (E) Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010 199 / 9839098390
Andhra Pradesh Vodafone Idea Limited, 6th Floor , Varun Towers II, Begumpet, Hyderabad-500016 199 / 9885098850
Assam Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035 199 / 9706097060
BIHAR Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office,Patna–800014 199 / 9709097090
Haryana Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044 199 / 9813098130
Himachal Pradesh Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002  199 / 9736097360
Jammu and Kashmir Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu - 180010  199 / 9796097960
Karnataka Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr,Koramangala Intermediate Ring Rd, AmarJyoti Layout,Bangalore-560071. 199 / 9886098860
Kerala Vodafone Idea Limited,  VJ Tower, Vytilla PO, Ernakulam 682019 199 / 9846098460
Kolkata Vodafone Idea Limited, Srijan Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake City,
Kolkata 700091
199 / 9830098300
Madhya Pradesh Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore - MP - 452010 199 / 9713097130
Maharashtra and Goa Vodafone Idea Limited, The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune-411 003 199 / 9823098230
NESA Agnishanti Builtech Pvt. Ltd | Near DY 365 New Channel Office | Red Den, NH 37
Opp. Safexpress Office | Katahbari | Guwahati – 781035
199 / 9774097740
Mumbai Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059 199 / 9820098200
Orissa Vodafone Idea Limited, Unit - 41, E 52, Infocity,Chandrasekharpur,Chandaka Industrial Estate,Bhubaneswar - 751024 199 / 9776097760
Punjab Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055  199 / 9888098880
Rajasthan Vodafone Idea Limited, 5th Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017 199 / 9828098280
Rest of Bengal Vodafone Idea Limited, Srijan Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake City, Kolkata 700091
199 / 9732097320
Tamil Nadu Vodafone Idea Limited, Tower1, 9 th Floor, TVH Beliciaa Towers, Block 94, MRC Nagar, Chennai 600 028 199 / 9884098840 / 9843098430
UP (W) Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044 199 / 9719097190

SMS Keyword to Activate or Deactivate Value Added Services ( VAS)

  • SMS START to 321 for activation of VAS services.
  • SMS STOP to 321 for deactivation of VAS services.
  • VAS and Services
  • Activate & Deactivate Services
  • Talk Plan change

SMS Service Port Number

To generate the 8-digit unique porting code (UPC), "SMS PORT<10-digit Mobile no> to 1900".
You will receive a reply with the unique porting code. The porting code will expire in 15 days

Appellate Authority

Monday to Friday, between 10:00 am and 6:00 pm

Andhra Pradesh & Telangana

Appellate Authority - Ms. Padmavathi PV

Designation : Head - Customer Service
Address : Vodafone Idea Limited, 6th Floor ,
Varun Towers II, Begumpet, Hyderabad-500016
Contact no :9948002240 Fax - 040-27764700
Email - appellate [dot] ap [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Madhya Pradesh & Chattisgarh

Appellate Authority : Mr. Ronak Patel

Designation : Head Customer - Service
Address : Vodafone Idea Limited, 139-140 Electronic
complex, Paradheshipura, Indore - MP - 452010
Contact no :9713377766 Fax - 0731-2551304
Email - appellate [dot] mpcg [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Assam

Appellate Authority : Ms. Chandrani Mukherjee

Designation : Head Customer Service

Address : Vodafone Idea Limited, RED DEN, NH – 37
Katahbari, Gorchuk, Guwahati, Assam-781035
Contact no : 9706024365 Fax - 9706197061
Email - appellate [dot] asm [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Maharashtra & Goa

Appellate Authority : Mr. Amit Agrawal

Designation : Head - Customer Service

Address : Vodafone Idea Limited, The Metropolitan,
F.P.No.27, Survey No.21, Wakdewadi, Old Mumbai
Pune Highway, Shivajinagar, Pune– 411 003
Contact no : 020-71718181, Fax - 011-71716666
Email - Appellate [dot] mah [at] Vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Bihar & Jharkhand

Appellate Authority : Ms. Chandrani Mukherjee
Designation : Head - Customer Service

Address : Vodafone Idea Limited, BLOCK A , 3rd Floor,
Sai Corporate Park, Rukanpura, Bailey Road, Opposite
SSB Office,Patna–800014
Contact no : 9709018279 Fax - 0612-2540352
Email - appellate [dot] bih [at] vodafoneidea [dot] com

 

Appeals for quarter ending : Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Mumbai

Appellate Authority : Ms. Deepika Menon

Designation : VP- Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Skyline Icon,
86/92, Andheri Kurla Road, Marol Naka, Near Mittal
Industrial Estate, Andheri East, Mumbai 400059

Contact no : 9820015713 Fax - 022 71713888
Email - appellate [dot] mum [at] vodafoneidea [dot] com

 

Appeals for quarter ending : Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Delhi & NCR

Appellate Authority : Mr. Mayank Srivastava

Designation : Head - Customer Service
Address : Vodafone Idea Limited, A-19, Mohan co-operative
Industrial Estate, Mathura Road, Delhi -110044
Contact no : 01171032211 Fax - 01126940154
Email - appellate [dot] delhi [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 5
Number of appeals disposed of: 0
Number of appeals pending: 5

Odisha

Appellate Authority : Ms. Chandrani Mukherjee

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Unit - 41, E 52, Infocity,
Chandrasekharpur,Chandaka Industrial Estate,
Bhubaneswar - 751024, Odisha
Contact no : 9090010078 Fax - +91 674 7171767
Email - appellate [dot] orissa [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Gujarat

Appellate Authority : Ms. Vinita Joshi

Designation - VP - Customer Service


Address : Vodafone Idea Limited, Vodafone House, Building A,
Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
Contact no :7567860602 Fax - 9825025989
Email - appellate [dot] guj [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Punjab

Appellate Authority - Ms. Mandeep Kaur


Designation - Vice President

Address : Vodafone Idea Limited, C 105, Industrial Area,
Phase VII Mohali, Punjab – 160055
Contact no : 9888012346 Fax No: 0172-2236347
Email - appellate [dot] pun [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Haryana

Appellate Authority : Ms. Mandeep Kaur


Designation : Head - Customer Service

Address : Vodafone Idea Limited, Sarita Vihar – A19, Ground Floor ,
Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Contact no : 9813090003 Fax - 0184 2207410
Email - appellate [dot] Har [at] Vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Rajasthan

Appellate Authority : Mr. Mayank Shrivastava


Designation : Head - Customer Service

Address : Vodafone Idea Limited, 5th Floor , Gaurav Tower,
Malviya Nagar, Jaipur - 302017, Rajasthan, India
Contact no : 9828996200 Fax No: 01417171999
Email - appellate [dot] raj [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Himachal Pradesh

Appellate Authority : Mandeep Kaur

 

Designation : Head - Customer Service
Address : Vodafone Idea Limited, Keonthal Complex,
Khalini, Shimla (HP) 171002
Contact no : 9736397363 Fax No: 0172-2236347
Email - appellate [dot] hp [at] Vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Tamil Nadu

Appellate Authority : Ms. Bindu Gopal

Designation : GM - Customer Service

Address : Vodafone Idea Limited, Tower 1, 9th Floor,
TVH Beliciaa Towers, Block 94, MRC Nagar,
Chennai – 600028
Contact no : 9962099625 Fax - 9884012345
Email - appellate [dot] tamilnadu [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Jammu & Kashmir

Appellate Authority : Mandeep Kaur

 

Designation : VP - Customer Service

Address : Vodafone Idea Limited, 3rd Floor, Sunny Square,
Gangyal, Jammu - 180010
Contact no : 9796097979 Fax No: 0172-2236347
Email - appellate [dot] jnk [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

West Bengal

Appellate Authority : Ms. Chandrani Mukherjee

Designation : VP - Customer Service

Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake City, Kolkata 700091
Contact no : 9093118992 Fax - 9732097666
Email - appellate [dot] wb [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Karnataka

Appellate Authority : Ms. Padmavathi PV

Designation : Head - Customer Service
Address : Vodafone Idea Limited, Ground Floor B Block
MarutiInfotech Ctr, Koramangala Intermediate Ring Rd,
AmarJyoti Layout,Bangalore-560071
Contact No : 8071712000 Fax - 080 7171 1010
Email - appellate [dot] kar [at] vodafoneidea [dot] com

 

Appeals for quarter ending : Jun'2020

Number of appeals received: 2
Number of appeals disposed of: 2
Number of appeals pending: 0

NESA

Appellate Authority : Ms. Chandrani Mukherjee

Designation : Head - Customer Service
Address : Vodafone Idea Limited, Near Nazareth Hospital,
Arbuthnot Road, Laitumkhrah, Shillong 793 003
Contact No  : 9774024365 Fax - 9774197741
Email - appellate [dot] nes [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Kerala

Appellate Authority : Ms. Bindu Gopal

 

Designation : Head - Customer Service

Address : Vodafone Idea Limited,  VJ Tower, Vytilla PO
, Ernakulam 682019
Contact no : 9946123456 Fax - 04842803121
Email -appellate [dot] ker [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

UP East

Appellate Authority : Mr. Vikram Bains

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Plot No. TC/G-1/1, Shalimar
Titanium,Vibhuti Khand, Gomti Nagar,Lucknow 226010
Contact no : 9721980180 Fax - +91 522 2723974
Email - appellate [dot] Upe [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Kolkata

Appellate Authority : Ms. Chandrani Mukherjee

Designation : VP - Customer Service

Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake City, Kolkata 700091
Contact no : 9088118992 Fax - 9830098241
Email - appellate [dot] kol [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

UP West

Appellate Authority : Mr. Vikram Bains

Designation : Head - Customer Service

Address : Vodafone Idea Limited, Sarita Vihar, A19, First Floor,
Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044
Contact no :9719143245 Fax - 011-71718001
Email - appellate [dot] upw [at] vodafoneidea [dot] com

 

Appeals for quarter ending :  Jun'2020

Number of appeals received: 0
Number of appeals disposed of: 0
Number of appeals pending: 0

Telecom Consumer’s Charter for Handling Customer Complaints

Office Address

Vodafone Idea Limited (Formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership, Birla
Centurion, 8th to 12th Floor, Century Mills Compound,
Pandurang Budhkar Marg, Worli, Mumbai – 400 030

Registered Office

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower,
Plot No. 18, Sector no. 11,
Gandhinagar - 382011,
India.
Ph: 079-66714000
Fax: 079-23232251

Circle Head Office

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road,
Marol Naka, Near Mittal Industrial Estate,
Andheri East, Mumbai 400059

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Comments

Vodaphone's mental harassment

I have been mentally harassed by Vodaphone employees for the payment of Rs. 127.
As I have informed vodaphone every time that I have received mail from Mr. khan for waiver of 127 if I pay within 18th Sep.
Against same mail I did payment on 18th Spt. (Within 10 min of his mail I did payment).

But still Mr. Khan and other people are continuously calling me pay 127.

Please follow trail mail where you can see again Mr. khan offered me another discount again!

Please find attached proof for your reference.
You will find mail from Mr. Khan where he has clearly mentioned about weiver of 127.
I have atatched proof of payment receipt also.

You people has left me no choice but go to grahak manch for this issue.

No wonder I took best decesion to port into different network provider!!

I will really appreciate if you look into this matter!

SERVICE WOES

Hi, since the past ten days both my husband’s phone and mine xxxx have no service at all. We are both senior citizens and are severely handicapped without any means of communication.
Would be highly obliged if you could look into the problem and rectify as soon as possible. Many thanks.

UNETHICAL PRACTICE BILLS SENT FOR BLOCKED SIM CARD

THIS IS BRING TO YOUR NOTICE THAT I HAVE SENT YOU MULTIPLE EMAILS THAT I AM NOT USING NUMBER 855788XXXX AND TOWERS ARE NOT REFLECTING ON MY MOBILE PHONE AS WELL NOR I AM AMKISNG ANY CALLS OR SMS AND STILL I AM GETTING THE BILLS I AM PAYING UNNECESSARY BILLS AND I HAVE WARNED YOU SO MANY TIMES SENT SO MANY EMAILS AND ON A CALL I ASKED SO MANY TIMES THAT I DONT WANT ANY POSTPAID NUMBER BUT YOU ARE NOT LISTENING TO MY EMAILS SO I AM GOING TO SUE YOU IN THE CONSUMER COURT NOW . LAST I GOT A BILL 258 RS AND AGAIN I GOT A BLL 210 RS FOR SEP M2020 THIS IS UNETHICAL DUE TO COVID-19 I CANNOT VISIT YOUR STORE DUE TO SOME HEALTH ISSUES AND THIS IS MY LAST AND FINAL REMINDER TO YOU IF I WILL GET ANY MORE BILLS THAN A STRICT LEGAL ACTION IN A CONSUMER FORUM AND A COMPLAINT LETTER TO TRAI WILL BE ISSUED AGAINST YOU. 

Very worst service

Very worst network both internet and calling.
Many times raised queries,

Your call executives call us and tell you will have better services now onwards..

But we could not have any change in service.

Vi company has kept executives who speak written script without coordination to network engineeers.

*I get a very bad experience from your customer care executives* .
And they are not ready to solve my issue.
Really fed up with Vodafone.

Kindly close the vadafone

Kindly close the vadafone services, its bad experience

Out going calls are not

Out going calls are not going...?

you are now become Cheating Hub

As i am keep on writing mails for past six months regarding false Value Added Services charges every month you leep on charking somewhat Rs 240 , Rs80 ,Rs40 Rs 20 whatever you want to charge as you can not charge nothing else as everythig this fixed so you have started cheating like this . Stop doing this . If you like to improve your service and trust then improve this kind of practice of cheating people in the name of value added services .

My 50 rupees reacherg are

My 50 rupees reacherg are not used why

False Bill generated for the month of April

Hi Team,
I am very sorry to say that Vodafone now a days became a worst service provider. I am a Vodafone postpaid user from last 6 years. My plan is 222 and I activated 1 VAS service worth 49 rupees per month. This month they generated 1200 rupees. Many time I complained and mailed to customer case. They are not responding properly. This is their new trick to grab money from customers.

Plz be loyal with customers, so they will use your service for long time.

Complain for balance

Without using call the balance is decrease

on some number

i have number iwant they add please tell ph-9581270368

re:: balance deduction for no reasons

dear sirs ,
im being avery old customer of vodafone and a preminum customer facinga very big problem from your company for no reans you deduct money from my balance yesterday my balance was rupees 350 to 400 approx but today u have deducted it fully without any notice for no reason for which your customer care person dont know to even give proper reply they just give reply that we will resend your money or our officer will call you i have been complaining this from so long and i have sent you mail also to you but your company has no customer satisfaction thing to call us back we like fools should call u and email you, this is not good sign from your side . more over im having more then 60 connections of vodafone but im not satisfied with your work. im having all connection in my company name urban tree infrastructures and oayan property and many personal names too.. i further request to solve the problem immediated and refill my account as soon as possible as my booster is also on n my cellular data was off .. so please look into this matter immediately.

hoping for your promt reply.

regards

jinesh kothari (9884680000)

osyan property/director

Rs. 80 sms recharge is not working.

Sir,
I had recharged my vodafone prepaid number with the Rs.80 sms recharge plan on 22.012012 at 6.34pm. This recharge is supposed to provide me with one 30 days of free sms facility with 100 sms per day. But this offer is not working and Re.1 is getting deducted every time I am sending an sms. I would expect Vodafone company to do the needful and help me out before it is too late.

J.Mukherjee,
Vodafone Prepaid Simcard Holder,
Kolkata.

Postpaid connection not disconnection after request on 13.07.11

Sir,

we have about 15 postpaid connection from jan.11. we request on 13.07.2011 at vodafone store, ghaziabad for service stop of connection no. 9811610128 & 3811610130 because sim are missing in our office.

I am surprise for you sent bill every month of above connection without uses by any person.

please take action immedaitly.

I.C. AGARWAL
KRUTI TECHNOENGINEERING PVT. LTD.
9811610188

HOW CAN I CHEAK GPRS BLANCE

How can i check Gprs balance ?